bkmail08 wrote:
Hello,
Does anyone know if a solution was posted to this specific thread (see
below). If so could you please send me the link? I've googled and the same
references keep popping up, but none of them seem to have the solution
posted. I am working with RHEL5 server and
Well, in that case, I recommend witchcraft. ;)
Mathew
Richard Ellis wrote:
Hi All,
We have upgraded to 3.6.6 over the weekend and also run some
optimisation against the database but performance is still very poor.
I have looked at RTx::RightMatrix and Everyone definately does not have
Hi All,
We have upgraded to 3.6.6 over the weekend and also run some
optimisation against the database but performance is still very poor.
I have looked at RTx::RightMatrix and Everyone definately does not have
OwnTickets rights unless that is lying to me, which I doubt.
I've used the
Geoff,
Check your Perl module dependencies. I had the same problem and it
turned out that perl-DBIx-SearchBuilder needed and update to the latest
version. Download the src tar.gz and do a 'configure' 'make testdeps'
to see if you are missing modules required.
Regards,
Ton
-Original
Hi Mathew, Richard,
I tried also this weekend to upgrade to 3.6.6 and gave it up yesterday evening
(rolled back to 3.6.5).
To your Problem:
If you open the Search Builder menu, it takes a long time to build the page.?!?
Have a loko into the owner dropdown menu. Did you find there more people
You shouldn't have had to write a patch to fix the immense user drop
down. I've created queues with matching groups and assigned the own
ticket right to only the groups that correspond to each queue.
The Everyone group only has CreateTicket on two public facing queues
(all others are
Hi Matthew,
We have:
Everyone: CreateTicket
Privileged: CreateSavedSearch, EditSavedSearches, LoadSavedSearch,
ShowSavedSearches
Roles:
Requestor: ReplyToTicket, ShowTicket
The rest is done on a queue base.
OK, if i have now 1 Queue and grant to this queue 1 Group the right to
OwnTicket,
We have
Everyone: CreateTicket on two public facing queues
Privileged: CommentOnTicket, CreateTicket, SeeQueue, ShowOutgoingEmail,
ShowTicket, ShowTicketComments, Watch on all queues
Unprivileged: CreateTicket, SeeQueue on one public facing queue (now
that I think about it CreateTicket here
David,
When you do post this 'AD integration for dummies' would you be so kind
as to send a link to me or email (even a rough copy is fine!) of your
notes?
I'm about to undertake the same thing and consider myself new to RT:
We're running a test on it to see how well that it will work in
List,
Emails coming from RT have a Return-Path of our postmaster, so bounced
messages are sent there.
Has anyone redirected these bounce messages back into RT to be added
as comments/correspondence onto the related ticket? Any side-effects
or issues that we should be wary of?
Regards,
Tom
James,
I did what you suggested and made my httpd.conf file look like this
with one exception. I have to use the server IP address since my real
server is still in operation. So here is my current setting:
VirtualHost 172.31.6.213
AddDefaultCharset UTF-8
ErrorLog logs/rt_error_log
ServerAdmin
John, use the name of the new server (or whatever 172.31.6.213 resolves to)
in RT_SiteConfig. Also, any reason you are using a virtual host?
Lastly, I assume you are calling RT at the following URL:
http://172.31.6.213/rt/
James Moseley
On Mar 17, 2008, at 8:22 AM, Tom Lanyon wrote:
Has anyone redirected these bounce messages back into RT to be added
as comments/correspondence onto the related ticket? Any side-effects
or issues that we should be wary of?
http://rt.bestpractical.com/view/RtBounceHandler
Latest version
I did set the RT_SiteConfig variable to my IP address.
I am calling RT to http://172.31.6.213/
This server is multihomed. I have a limited budget here so any server
does more then single duty. Also the systems don't get much work. My
trouble tickets have decreased over the years to about two or
On Mar 17, 2008, at 8:29 AM, Richard Ellis wrote:
Hi Guys,
I'm seeing the same thing. A lot more users in that dropdown than
should be there.
Richard,
I'd like to help get to the bottom of this. Can you send the output of:
SELECT * from ACL where RightName = 'OwnTicket'
PGP.sig
You defintitely need to be calling it via http://172.31.6.213/rt/
As to your other errors, those are definitely problems. Did you install RT
via source or yum repository? Either way, have you done a 'make testdeps'
in the source directory to ensure all the Perl modules have been installed?
Vivek:
Looking at log output made me realize that $Owner does not contain the
name of the owner. Where is the actual owner name stored as a string? I
want to compare that string to Nobody. This seems like it should be
fairly simple but I don't understand enough about how RT works
internally
On Mar 17, 2008, at 11:48 AM, Richard Ellis wrote:
Hi Jesse,
Ok. Next up:
select * from ACL, CachedGroupMembers, Groups where ACL.RightName =
'OwnTicket' and ACL.PrincipalId = Groups.id and Groups.id =
CachedGroupMembers.GroupId and (CachedGroupMembers.MemberId = '3' or
On Mon, Mar 17, 2008 at 04:08:52PM +, Richard Ellis wrote:
ok, that doesn't look good
mysql select * from ACL, CachedGroupMembers, Groups where ACL.RightName
= 'OwnTicket' and ACL.PrincipalId = Groups.id and Groups.id =
CachedGroupMembers.GroupId and (CachedGroupMembers.MemberId =
Hi Jesse,
That's worrying because according to the master list of users I have,
their should only be 88 users who have permissions to own tickets. Thats
probably not the cause of the performance issue though, so I'll shelve
that for now to look at later.
I'll turn slow queries on now and
You compare owner-id with nobody string?!? Nobody id is 10 compare owner id
with nobody id could work.
Torsten
Kühne + Nagel (AG Co.) KG, Geschäftsleitung: Hans-Georg Brinkmann (Vors.),
Uwe Bielang (Stellv.), Bruno Mang, Alfred Manke, Thorsten Meincke, Mark
Reinhardt (Stellv.), Jens
Mathew,
You mentioned needing SeeQueue for Unprivileged users and you
already have it for Privileged users. Why not grant CreateTicket,
SeeQueue Globally for Everyone (saves redundant granting) and
ShowTicket Globally for Requestors? That way any requestor can
always See their ticket
Hi, folks. Can anyone give me a steer on this issue: I'm using the query
builder to create a search, Requester Email contains PRB123. When I try
to search on it, I'm getting the error message Unknown field:
Requestor.EmailAddress. This happens when I try to search onother
Requester attributes
$Owner-Name was what I was looking for. I'll have to post my scrip so
other people can figure out what is going on.
John Arends wrote:
Vivek:
Looking at log output made me realize that $Owner does not contain the
name of the owner. Where is the actual owner name stored as a string? I
To all,
Does anyone know if there is an RT problem related to upgrading Oracle
DB to 10g r2? We're running 3.6.4 and planning to do that but I wanted
to see if that would cause any RT problems. Thanks in advance.
Kenn
LBNL
___
Kenneth Crocker wrote:
To all,
Does anyone know if there is an RT problem related to upgrading Oracle
DB to 10g r2? We're running 3.6.4 and planning to do that but I wanted
to see if that would cause any RT problems. Thanks in advance.
I have been running RT on Oracle XE, not quite
On 3/17/2008 2:40 PM, Kenneth Crocker wrote:
Does anyone know if there is an RT problem related to upgrading Oracle
DB to 10g r2? We're running 3.6.4 and planning to do that but I wanted
to see if that would cause any RT problems. Thanks in advance.
I'm running RT on systems with
Joop,
Kool. Thanks. What version are you on now?
Kenn
LBNL
On 3/17/2008 12:37 PM, Joop van de Wege wrote:
Kenneth Crocker wrote:
To all,
Does anyone know if there is an RT problem related to upgrading
Oracle DB to 10g r2? We're running 3.6.4 and planning to do that but I
At Monday 3/17/2008 03:43 PM, Joe Casadonte wrote:
On 3/17/2008 2:40 PM, Kenneth Crocker wrote:
Does anyone know if there is an RT problem related to
upgrading Oracle
DB to 10g r2? We're running 3.6.4 and planning to do that but I wanted
to see if that would cause any RT problems.
Joe,
Thanks. Good to know.
Kenn
LBNL
On 3/17/2008 12:43 PM, Joe Casadonte wrote:
On 3/17/2008 2:40 PM, Kenneth Crocker wrote:
Does anyone know if there is an RT problem related to upgrading
Oracle DB to 10g r2? We're running 3.6.4 and planning to do that but I
wanted to
I wrote a quick perl script that outputs a bunch of information about
all the users in my RT instance. I noticed that the ID numbers are all
over the place. One of my early users was created with an ID of 22, and
then the next user has an ID of 29, and then the next one is somewhere
in the mid
On 3/17/2008 3:54 PM, Stephen Turner wrote:
Do you see anything in the RT log? We've had this symptom when using
Oracle-specific sql functions against a mysql database. The RT log
revealed the problem in our case.
It's been a long time since I've looked into this. I remember capturing
the
On 18/03/2008, at 12:28 AM, Vivek Khera wrote:
On Mar 17, 2008, at 8:22 AM, Tom Lanyon wrote:
Has anyone redirected these bounce messages back into RT to be added
as comments/correspondence onto the related ticket? Any side-effects
or issues that we should be wary of?
Hello,
Is there a way to attach an RTFM article at the time of ticket creation
via the web interface? I see that when we are replying only we can use RTFM.
We are using the web interface to create a ticket (kind of like an
incident report) to notify partners and customers. And then they can
Hi John,
You can use this script as a starting point to loop through all your users:
#!/usr/bin/perl -w
### External libraries ###
use strict;
### Modify the next line to fit your installation
use lib (/opt/local/software/rt-3.6.3/lib);
package RT;
use RT::Interface::CLI qw(CleanEnv loc);
use
Hi Ton/Jesse,
On Mon, 17 Mar 2008 09:36:48 pm you wrote:
Check your Perl module dependencies. I had the same problem and it
turned out that perl-DBIx-SearchBuilder needed and update to the
latest version. Download the src tar.gz and do a 'configure'
'make testdeps' to see if you are missing
Hi Mike,
It would seem that you do not have your logging level set to debug --
that would certainly help by printing out more information.
I have debug enabled:
Set($LogToFileNamed, /var/log/rt3/rt.log);
Set($LogToFile, 'debug');
in RT_SiteConfig.pm -- is there another place I should enable
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