On Sun, Jul 20, 2008 at 08:27:46AM -0400, Jesse Vincent wrote:
2) It seems that the search feature used to (maybe I am wrong
here, or
maybe I customized something and didn't re-add it in) used to search
the
requestors field and the subject line, but now only searches the
Hello,
One year ago, I wrote this to the Mailinglist. Now I have upgraded my RT
to 3.8.0 and now the function
$tickets-LimitCustomField(CUSTOMFIELD = '', OPERATOR = 'LIKE',
VALUE = 'true');
doesn't work any more.
The reason is, that the function Queue in CustomField_Overlay.pm, marked
as
Hello RT Users,
I'm trying to get the 'To' and 'Cc' fields content of the original e-mail
of a message. For each message, I want to know who recieved it (and then
maybe add some recipients as ticket observers).
And I need to do that using the REST interface.
Is there a simple way to get the
Look at this ticket:
http://rt3.fsck.com//Ticket/Display.html?id=10235
guest/guest
On Tue, Jul 22, 2008 at 1:07 PM, Peer Michael [EMAIL PROTECTED] wrote:
Hello,
One year ago, I wrote this to the Mailinglist. Now I have upgraded my RT
to 3.8.0 and now the function
Thanks for you quick help
Michael
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of Ruslan Zakirov
Sent: Tuesday, 22 July, 2008 16:30
To: Peer Michael
Cc: Jesse Vincent; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] RT::CustomField - Queue
As announced previously, R 2.5.1 has now been withdrawn from /
software. R-2.6.0 and R-2.7.1 are available instead.
Regards,
Tim
--
The Wellcome Trust Sanger Institute is operated by Genome Research
Limited, a charity registered in England with number 1021457 and a
company registered
On 22 Jul 2008, at 5:00 pm, Tim Cutts wrote:
As announced previously, R 2.5.1 has now been withdrawn from /
software. R-2.6.0 and R-2.7.1 are available instead.
Please ignore that message. Brain failure on my part sending mail to
the wrong mailing list. Blast.
Tim
--
The Wellcome
I'm having some errors when I attempt to update my RT database schema on
my RT server. My RT server was running 8.04 with rt3.6* packages
provided by the ubuntu community.
I have since removed the rt3.6 binaries, but left the database and
configurations in place, and followed the upgrade
On Tue, Jul 22, 2008 at 8:16 PM, Chris Crow [EMAIL PROTECTED] wrote:
I'm having some errors when I attempt to update my RT database schema on
my RT server. My RT server was running 8.04 with rt3.6* packages
provided by the ubuntu community.
I have since removed the rt3.6 binaries, but left
I answered my own question.
I didn't read enough in the news groups, sorry guys.
The answer was posted by Ruslan Zakirov:
Let's make it clear:
* you still must upgrade DB using files in etc/upgrade/x.x.x/
* however in 3.8.0 you can do it using one command:
rt-setup-database --dba root
Greetings!
Settings: RT 3.6.5 with FC8
I'm not sure if this is a bug or not. I think half of the problem may be
that I am misunderstanding set-up/function/etc. of just what a what a
combobox is and how it's configured.
I have created a combobox (actually, a few) and added values. However,
when
On Jul 22, 2008, at 10:04 AM, Kevin Freels wrote:
Greetings!
Settings: RT 3.6.5 with FC8
My understanding of what a combobox should be is a list (Select
Multiple
Values) but with hierarchy/headers over groups of entries
Nope. A combobox is pick one from a list or enter your own value
For some reason, some of the links to tickets are using an incorrect URL.
I just upgraded our test system to RT 3.8.0 from 3.6.5 (Which was a
debian native package). The previous config for the url was
servername/rt, the new url is simply servername.
This works most of the time, except for
It seems to be affecting saved searches (custom searches, owned tickets,
etc)
Anytime I create a NEW server, it works fine.
Chris Crow wrote:
For some reason, some of the links to tickets are using an incorrect URL.
I just upgraded our test system to RT 3.8.0 from 3.6.5 (Which was a
debian
Looking at the archives, this has been an on again-off again thing for quite a
few years. Yes, this is about having the Subject header line contain a queue
name or some such identifier, mostly so it looks nice. Alas, the Subject
heading does play a big role in appearance and thus the buy-in
On Jul 22, 2008, at 11:26 AM, Paul Hirose wrote:
Looking at the archives, this has been an on again-off again thing
for quite a few years. Yes, this is about having the Subject header
line contain a queue name or some such identifier, mostly so it
looks nice. Alas, the Subject
We noticed this on a combobox custom field we added to one of our queues --
but only when using IE7. The field worked as expected in Firefox and
Safari. (It looks like it's better behaved in 3.8, if upgrading is an
option for you...)
--
Mark Roedel
Senior Programmer / Analyst
LeTourneau
Hello,
I am trying to install RT 3.8 on Centos 5.2 from source. I have been
following the RHEL4 Install Guide on the wiki and trying to make it work
as best I can. Im running into a problem with installing FastCGI,
apparently http-devel build directories are in a different location than
they
sorry for top posting
i install rt 3.8 on centos last night in about 2 hours
make sure you have httpd-devel installed (this will install apr-utils
wget latest fastcgi
cp Makefile.AP2 Makefile
change top_dir to /usr/lib/httpd in Makefile
make
make install
cp /usr/lib/httpd/modules/mod_fascgi.so
Hello,
Is it possible to stop RT from sending Permission Denied emails out
when someone tries replying to or creating a ticket in a queue where
they don't have permission?
Ideally I'd like these to just go to the site administrator, though
disabling them entirely would work too.
(Running RT
I'm not sure where problem came from, but looks like your saved
searches have wrong format strings. Add __WebPath__ prefix to href
attribute of a tag like in default format.
To do that login as SuperUser into the UI - Edit near a box on RT At
Glance - You can also edit the predefined search
Thanks, Mark! Nice call. It does work in FF but not IE. Bummer.
Unfortunately, we have a mix of FF and IE, so I can't really specify one
or the other. And we're just getting up and running, I'd hate to upgrade
before things are settled since things might break and I won't know if
it's because of
d'oh! Turns out the email was a Could not load a valid user message,
and to solve my own problem found the function _NoAuthorizedUserFound to
edit in lib/RT/Interface/Email.pm
Cheers,
Paul
Hello,
Is it possible to stop RT from sending Permission Denied emails out
when someone tries
I have upgraded to 3.8.0 from 3.4.5 and am liking what I see.
From the Release blurb.
Enable and Disable RT extensions with the new Plugins system
I can find no way to access this system from the Admin interface and can
find no docs on it.
What am I missing? Anyone have any answers?
Isn't it possible to simply have different templates for different
queues which change the subject title accordingly?
Gordon
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Hi,
How do I stop RT replying to unknown users with the 'ticket creation
failed' message? I still want the 'could not load valid user' message
to go
to $OwnerEmail if possible. I just want email ticket creation requests
from unknown users to fail silently (for them).
I've tried creating a blank
With good regexp in the config and 3.6.7 (may be 3.6.6) it's possible.
On Wed, Jul 23, 2008 at 3:58 AM, [EMAIL PROTECTED] wrote:
Isn't it possible to simply have different templates for different
queues which change the subject title accordingly?
Gordon
Sean McCreadie wrote:
Hello,
I am trying to install RT 3.8 on Centos 5.2 from source. I have been
following the RHEL4 Install Guide on the wiki and trying to make it
work as best I can. Im running into a problem with installing FastCGI,
apparently http-devel build directories are in a
Chaim,
Thank you very much for responding so quickly. I did as you said but I was
unable to cp /usr/lib/httpd/modules/mod_fastcgi.so as this directory didn't
exist on my system. I tried reinstalling httpd and httpd-devel, but it still
didn't produce that directory. Any ideas? I'm gonna try
Would it be simpler to have an On Create scrip which modifies the
ticket subject to add the queue name?
Gordon
Ruslan Zakirov wrote:
With good regexp in the config and 3.6.7 (may be 3.6.6) it's possible.
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