Hi Ken,
That did it (perfect) thanks very much indeed!
On Thursday 26 March 2009 19:04:44 Jesse wrote:
I'll quibble with incorrect - Though I'd be very happy if this were
per-field settable.
I concede on your quibble, although it would seem like a useful
changable default setting on the
Swart, Tom wrote:
I have gone back to using msmtp and have an external SMTP relay defined.
In the /var/log/mail.log file the only current entries are for the
results of my auto fetchmail cronjob. There is results from yesterday
when it was working but nothing from today.
What you could try
Hello,
I want to install RT 3.8.2 on a Debian (UCS) System, but I get an error
with 'make fixdeps':
perl:
=5.8.3(5.8.8)...found
users:
rt group (www-data)...found
bin owner (root)...found
libs owner (root)...found
libs group (bin)...found
web
Torsten Kaehler wrote:
Hello,
I want to install RT 3.8.2 on a Debian (UCS) System, but I get an error
with 'make fixdeps':
perl:
=5.8.3(5.8.8)...found
users:
rt group (www-data)...found
bin owner (root)...found
libs owner (root)...found
libs
Torsten Kaehler wrote:
Hello,
I want to install RT 3.8.2 on a Debian (UCS) System, but I get an error
with 'make fixdeps':
perl:
=5.8.3(5.8.8)...found
users:
rt group (www-data)...found
bin owner (root)...found
libs owner (root)...found
I am able to send an email by using msmtp from the command line and I
can telnet into my smtp relay on port 25. I think it is a problem
between RT and msmtp. Here are some details of my configuration.
The full path for the msmtp.conf file is
/etc/request-tracker3.6/msmtp.conf and which msmtp
I think I found my answer. I was using the example I found in the
mailing list, which wasn't quite right. I read carefully the comments
in the RT_Config.pm file and saw that the regex command is supposed to
look like this:
Set($EmailSubjectTagRegex, qr/(?:example.com|example.org)/i );
Hello everyone,
We are working on a plan to upgrade DBIx::SearchBuilder to improve
performance mainly on our extensive reporting on RT platform. Do we have
any upgrade path with any compatibility chart for upgrading the
SearchBuilder module?
Our env is RT 3.6.4/GNU Linux/MySQL 5.0.21
Thanks for
Hello,
I'm going to receive emails with this subject FOO BAR Changeset : 1234 FOO.
I want to include this message into ticket #1234 if it exists, or
create a new ticket if it doesn't (discarding this number, taking the
next free).
I think the easiest way to do this, is changing the email
I'm in the process of deploying RT-FM, and I have come across a
strangeness with access to classes in order to configure them. We
have an rt-admin group, to which I have given the AdminClass right
globally.
However, when I go to the configure page for the classes, I (a member
of the
Hi folks,
I have a template to create an approval ticket in rt 3.8.2:
===Create-Ticket: Change Request Approval
Subject: CR Approval for: {$Tickets{TOP}-Id} - {$Tickets{TOP}-Subject}
Refers-To: TOP
Queue: ___Approvals
Requestors: {$Tickets{TOP}-Requestors}
On Mar 27, 2009, at 11:20 AM, Tim Cutts wrote:
I'm in the process of deploying RT-FM, and I have come across a
strangeness with access to classes in order to configure them. We
have an rt-admin group, to which I have given the AdminClass right
globally.
However, when I go to the configure
We are currently looking at customizing RT to allow us to use a wizard type
system to create problem tickets (multiple screens). We repair computers and
would like to have a way to check computers in to our system and create a
ticket by select check boxes and radio buttons to inform the
On 27 Mar 2009, at 3:46 pm, Kevin Falcone wrote:
On Mar 27, 2009, at 11:20 AM, Tim Cutts wrote:
I'm in the process of deploying RT-FM, and I have come across a
strangeness with access to classes in order to configure them. We
have an rt-admin group, to which I have given the AdminClass
On Mar 27, 2009, at 12:29 PM, Tim Cutts wrote:
On 27 Mar 2009, at 3:46 pm, Kevin Falcone wrote:
On Mar 27, 2009, at 11:20 AM, Tim Cutts wrote:
I'm in the process of deploying RT-FM, and I have come across a
strangeness with access to classes in order to configure them. We
have an
On Mar 27, 2009, at 12:29 PM, Tim Cutts wrote:
It's a bit inconsistent with searching for RT core objects.
If it were a ticket I was looking for, I wouldn't need to require
RT::Ticket:
RT loads all core objects in RT::InitClasses
RTFM is a plugin and doesn't do that, so you need to bring in
On 27 Mar 2009, at 4:45 pm, Kevin Falcone wrote:
On Mar 27, 2009, at 12:29 PM, Tim Cutts wrote:
It's a bit inconsistent with searching for RT core objects.
If it were a ticket I was looking for, I wouldn't need to require
RT::Ticket:
RT loads all core objects in RT::InitClasses
RTFM is a
Using check boxes and radio buttons will be easier for our users to
manipulate. Has anyone done this or do you have any suggestions?
You can certainly do this with RT using custom fields, but not multiple
screen where the state transfers from one page to the next. It would all
be one screen.
I believe I have 5 Custom Fields enabled and I wonder if this might have
something to do with the 5 created approvals...?
--
Richard Foley
Ciao - shorter than aufwiedersehen
http://www.rfi.net/
On Friday 27 March 2009 16:30:58 Richard Foley wrote:
Hi folks,
I have a template to create an
[SOLVED]
The user of the msmtp script and .conf file need to be set to the same
user as apache. In most cases that user is www-data.
-Original Message-
From: Joop [mailto:joopvandew...@mococo.nl]
Sent: Friday, March 27, 2009 3:29 AM
To: Swart, Tom
Cc: rt-users@lists.bestpractical.com
Does anyone have a recipe for getting RT working correctly with Exchange 2003?
I've the AD, and messages send FROM the RT system, however I get bounces when
replying TO messages. I'll document the whole process on the wiki once I verify
it is working.
--
Gary L. Greene, Jr.
IT Operations
Maybe an example of the full 'bounce' message, (headers included), would be
helpful for the rt-mail people on the list?
--
Richard Foley
Ciao - shorter than aufwiedersehen
http://www.rfi.net/
On Friday 27 March 2009 19:21:41 Gary Greene wrote:
Does anyone have a recipe for getting RT working
On Mar 27, 2009, at 6:04 AM, rt-users-requ...@lists.bestpractical.com
wrote:
I just started using custom subject tags with my RT and now my rt-
mailgate is changing the subject to strange things, putting the
ticket
tag into the subject. Is there a setting to prevent the subject from
That looks to me that you're going to execute that approval script for
every transaction that occurs in the ticket.
Test for
lc($self-TransactionObj-Type) eq create
to only fire the event when the ticket is created.
Condition: User Defined
my $ticket= $self-TicketObj;
if (
I think you're going to be best off doing some sort of pre-processing
on the incoming e-mail. You might be able to do this in rt-mailgate
but I don't know how myself. I don't think you'll have any luck in a
scrip because by that point it's in its own ticket.
Hi Jon,
Thanks very much for that tip.
I believe I'd tried various variations of On Create, User Defined, Create
Tickets, etc. etc. before deciding that this was at least somewhere close to
what I'd intended. I think I'm missing something about the context.
Thanks again, and I'll take a
I have a rubyforge project pending for this, so sometime in the next few
days you'll be able to just do gem install rt-client and get it from
rubyforge directly.
Until then, a ruby gem is attached containing the library, the XML-RPC
service, and all the documentation. Patches to me, please :)
Although multi-screen is ideal for us, just being able to use check boxes
and radio buttons would make things alot easier. Could you explain a
little further how we do this or what we can reference to get more
information on this...
Thank you again
Brad Yarotsky
Good day
If you want to preview the ruby client API without installing the gem, you
can do so at https://elise.bitstatement.net/doc/rt-client/
--
--
Tom Lahti
BIT Statement LLC
(425)251-0833 x 117
http://www.bitstatement.net/
--
I've got mine set up like so:
1. AD/Exchange 'user' named HelpDesk (helpd...@nbutexas.com). This is
where new requests are sent.
2. AD 'contact' named Request Tracker with the e-mail address
r...@helpdesk.nbutexas.com
3. HelpDesk user's Exchange General properties are set to forward all
messages
On Mar 27, 2009, at 2:46 PM, Jon Baker wrote:
On Mar 27, 2009, at 6:04 AM, rt-users-requ...@lists.bestpractical.com
wrote:
I just started using custom subject tags with my RT and now my rt-
mailgate is changing the subject to strange things, putting the
ticket
tag into the subject. Is
I tried to create a small perl script to examine the rights directly:
#!/usr/bin/perl -w
use strict;
use lib qw'/opt/rt3/lib /opt/rt3/local/lib';
use RT;
use RT::Interface::CLI qw/GetCurrentUser/;
RT::LoadConfig;
RT::Init;
my $user = GetCurrentUser();
my $c =
On Wed 25.Mar'09 at 15:08:21 +, Dave Holland wrote:
When adding a user to a group, the list of users available to be added
is sorted by Name but apparently presented as Realname. That results
in a confusingly non-sorted list if - as in our situation - users'
Name is their login name
The new version of the gem that includes all the needed dependencies
(including the ones that ought to be included by mime-types) has hit the
public rubyforge servers. You can gem update rt-client if you have the
old version to install all the needed dependencies, or just gem install
rt-client if
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