[rt-users] 3 emails sent by correspondance by user

Hello, I have this case : - a (privilieged) user sends a request to RT for a task he has to do. - people managing tickets assign it to him, and put it in a queue he is admincc for So this user is requestor, owner, and admincc : he gets 3 emails on each correspondance. Is it possible to

Re: [rt-users] What software is recommended for high-loaded RT3.8-latest?

Stuart Browne stuart.bro...@ausregistry.com.au writes: In short: XFS is fast and not reliable. I think you exaggerate a bit. We have hundreds of terabytes of storage on XFS. We see very few reliability problems. -- Leif Nixon -Systems expert

Re: [rt-users] Text formatted pages after upgrade

Hi, I'm fairly new to RT so I hope this isn't too far off the mark: On 02/04/09 22:16, Schaffer, Russell wrote: I have just upgraded my RT instance from 3.6.5 to 3.8.2 and am having one small issue. When I go to the site none of the graphical rendering is present. I encountered this when I

[rt-users] Output encoding, Web vs CLI

Hi all, when I run a script using RT::Interface::CLI, everything I get (such as a CF value or correspondance) is ISO-8859-1. Same code in a mason template in share/html give UTF-8. Do I miss some initialization in myu script to get UTF-8? -script--- #!/usr/bin/perl -w # Extract

Re: [rt-users] Output encoding, Web vs CLI

I did with putty changing the translation to utf8. Best regards, ALBERTO VILLANUEVA VAL Consultor Altran ParqueEmpresarial Las Mercedes, Edificio 1 C/ Campezo, 1. 28022 Madrid Tel : + 34 91 744 46 00 Fax: + 34 91 415 24 57 www.altran.es

[rt-users] Mason permissions

Hi all! I wrote about the problem with mason to write in 'obj' folder within mason_data. Again I have resolved with the same solution. My question is next: why does mason quit a permission of the obj folder? I don't know what happens for disappearing that. Thanks a lot! Best regards,

Re: [rt-users] Output encoding, Web vs CLI

On Fri, Apr 03, 2009 at 12:19:27PM +0200, Emmanuel Lacour wrote: Hi all, when I run a script using RT::Interface::CLI, everything I get (such as a CF value or correspondance) is ISO-8859-1. Same code in a mason template in share/html give UTF-8. Do I miss some initialization in myu script

Re: [rt-users] Install RT 1.0.7

Many thanks for all your support. I tested with different Debian and Ubuntu versions. With Debian 4 everything still works without problems. After that something changes in the perl module. If I take 6 old packages into a new system from here, this also works. To avoid later problems with the

[rt-users] Patch LinearEscalate to increase priiority to the infinite beyond

Hello : Customer needs : LinearEscalate + still seing prio (dec/incr)easing after a ticket is due. Solution a little patch on LinearEscalate (as shiped in rt3.8.2). If it can help. Friendly -- Julien Tayon // digital craftsman // making things simpler (when possible) Clothes make the man.

Re: [rt-users] Output encoding, Web vs CLI

On Fri, Apr 03, 2009 at 12:19:27PM +0200, Emmanuel Lacour wrote: Hi all, when I run a script using RT::Interface::CLI, everything I get (such as a CF value or correspondance) is ISO-8859-1. Same code in a mason template in share/html give UTF-8. Do I miss some initialization in myu

Re: [rt-users] Output encoding, Web vs CLI

On Fri, Apr 03, 2009 at 10:09:48AM -0400, Jesse Vincent wrote: I have a sneaking suspicion this is related to Locale::Maketext::Lexicon being smart What have you set your environment/locale to in that shell? Can you reduce this to a test we can drop into the RT test suite? $ locale

Re: [rt-users] Output encoding, Web vs CLI

LC_ALL=fr_FR.UTF-8 $ ./test.pl out $ file out out: ISO-8859 text $ Oh. Hang on. Perl ALWAYS magically autopromotes things to Latin-1 if you're not both careful and explicit. perluniintro starts to explain the problem. ___

[rt-users] New queue not shown in drop down

Hi, I'm having a problem with a new queue I created. Tickets for the new queue arrive correctly via the mail interface and show up in the list of new tickets, and the Quick Search. If I show the ticket it has the correct queue name under Basics. However, I cannot select the queue in the Basics,

Re: [rt-users] New queue not shown in drop down

On Fri, Apr 03, 2009 at 03:56:54PM +0100, David O'Callaghan wrote: I'm having a problem with a new queue I created. Tickets for the new queue arrive correctly via the mail interface and show up in the list of new tickets, and the Quick Search. If I show the ticket it has the correct queue name

Re: [rt-users] New queue not shown in drop down

Hi Dominic, On 03/04/09 16:04, Dominic Hargreaves wrote: Can you see the new queue if you log out and back in again? I reported this as a bug: http://rt3.fsck.com/Ticket/Display.html?id=12838 (login: guest/guest) but this behaviour is as designed. Yes, it's the same issue and your

[rt-users] Hanging Login Page (ModPerl2, HTTPD, Oracle, RHEL5)

Greetings RT Gurus! --Problem-- Every morning when I sit down at my desk and point my browser to RT, it hangs when the login page should be displayed. Usually I've just performed a service httpd restart to resolve the problem. This morning, I just let it sit and load for in excess of 20

Re: [rt-users] New queue not shown in drop down

Dominic Hargreaves wrote: On Fri, Apr 03, 2009 at 03:56:54PM +0100, David O'Callaghan wrote: I'm having a problem with a new queue I created. Tickets for the new queue arrive correctly via the mail interface and show up in the list of new tickets, and the Quick Search. If I show the

[rt-users] RT-Mailgate hack to remove quoted replies

I am having an awful time with getting users to remove quoted text from replies. I've begun looking at rt-mailgate code to figure a way to remove the Original Message and below it that Outlook creates when you hit reply. the write_down_message() function seems to either create a temp

Re: [rt-users] 3 emails sent by correspondance by user

On Apr 3, 2009, at 12:11 AM, L B wrote: I have this case : - a (privilieged) user sends a request to RT for a task he has to do. - people managing tickets assign it to him, and put it in a queue he is admincc for So this user is requestor, owner, and admincc : he gets 3 emails on each

[rt-users] Rt stuck while converting us-ascii to utf-8 for text/plain

Hi! Running RT 3.4.5 (yes, I know it's outdated, there are reasons for not upgrading) on Rhel4u4. I've been having some wonky problems lately, despite not making any changes. Today's weirdness is a ticket from a customer submitted via email showing up in the rt log but never making it to a

[rt-users] rt system time

Can I force my RT install to use the system time/time zone? The system time is correct, and /etc/rt/RT_SiteConfig.pm has always been set to Set($Timezone, 'US/Pacific');, but I'm noticing that the rt.log is logging 7 hours ahead (GMT?) Should I care? What's the point of setting the timezone if

Re: [rt-users] rt system time

On Apr 3, 2009, at 4:40 PM, Kimberly McKinnis wrote: Can I force my RT install to use the system time/time zone? The system time is correct, and /etc/rt/RT_SiteConfig.pm has always been set to Set($Timezone, 'US/Pacific');, but I’m noticing that the rt.log is logging 7 hours ahead (GMT?)