On Tue, 27 Apr 2010 16:29:01 -0700, kfcroc...@lbl.gov said:
The LINKS Table will have that info. Type is MergedInto.
Thanks for that. It doesn't show on my version of RT, but perhaps I need
to upgrade (we're using 3.6.7)
Keith
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That fixed it, thanks.
On 27/04/10 18:20, Ruslan Zakirov wrote:
It's a typo in the code :( Replace -RFC2822( @_ ); with -RFC2822( %args );
On Tue, Apr 27, 2010 at 8:45 PM, Kim Covilcov...@lmax.com wrote:
Thanks Ruslan,
That fixed it for us.
It has however revealed a different issue.
The
CLOSE Dave (DAE) wrote:
Thank you to Martin Drasar, Jerrad Pierce, and Ian Pellew for their
replies to my query. However, the problem remains unresolved and hasn't
really been addressed here. Note that RT was working on exactly the same
port with exactly the same Apache configuration.
Yes,
Hi Kenneth,
When you say the links table has that info - are you saying that a
direct DB call is necessary, or can the links table info be got at via
REST? When I tried I couldn't determine the necessary REST syntax.
Sorry to thread hijack, but I'm trying to achieve something similar to
Hello
when a ticket is created via an email in RT, an email is sent
automatically, but if the user creates a ticket from the interface of RT
were not receiving email automatically and therefore we do not know that
a ticket has been created and I do not understand why.
Ideas?
Thank you
Discover
RT_SiteConfig.pm =
...
# By default, RT doesn't notify the person who performs an update, as
they
# already know what they've done. If you'd like to change this
behaviour,
# Set $NotifyActor to 1
Set($NotifyActor, 0);
Thank you for your help. In doing what I want is simply to be notified
when a user create a ticket from the interface RT
RT_SiteConfig.pm =
...
# By default, RT doesn't notify the person who performs an update, as
they
# already know what they've done. If you'd like to
Dear list,
Currently I'm building my own custom field with external data.
I've created a simple test and that works perfectly.
This custom field is connected to tickets.
Now I would like to know if an user that currently is watching that
ticket is a privileged user or not.
This because
On Tue, Apr 27, 2010 at 2:48 PM, Max McGrath mmcgr...@carthage.edu wrote:
Hi all -
Running RT 3.8.7 on Ubuntu 9.10.
I guess I'm kind of looking for recommendations and/or a how-to.
What would be my best option to add links to things (things being our
wireless management site, blackboard
On Wed, Apr 28, 2010 at 7:57 AM, Richard Pijnenburg rich...@widexs.nl wrote:
Dear list,
Currently I’m building my own custom field with external data.
I’ve created a simple test and that works perfectly.
This custom field is connected to tickets.
Now I would like to know if an user
You need to either set up a global scrip or single scrip to On Create
Notify (type of user) with template (transaction or blank .. which
ever). It can be watchers, requester, owner etc.
josé fernandez wrote:
Thank you for your help. In doing what I want is simply to be notified
when a user
I have manually install Asset_Tracker 123 into FreeBSD_8 and RT_387 as the
configure/make does not work.
Assets is now loaded and runs to the extent that I can go to the Assets page(s).
It fails with an incorrect URL from the Coniguration menu using user root.
All the RT Administration options
Hi Andy -
Thanks for the reply.
I made the Links file, edited the RT_SiteConfig.pm file and restarted
apache.
When I get to the RT-at-a-glance under global config, I can see links in
there now. But I add it to both RT at a glance:body AND RT at a
glance:summary, but I see nothing on my
OK, you have installed 1.2.3 under 3.8.x Why not the 1.2.4b1/2 ?? This one
is easier to install and works already well under 3.8
2010/4/28 Ian Pellew ipel...@yahoo.com
I have manually install Asset_Tracker 123 into FreeBSD_8 and RT_387 as the
configure/make does not work.
Assets is now loaded
On Wed, Apr 28, 2010 at 11:20 AM, Max McGrath mmcgr...@carthage.edu wrote:
Hi Andy -
Thanks for the reply.
I made the Links file, edited the RT_SiteConfig.pm file and restarted
apache.
When I get to the RT-at-a-glance under global config, I can see links in
there now. But I add it to both
Okay! I think it's working! That is a perfect solution to what I needed!
Thanks!
However, I think doing this broke something else. When I try adding
QuickSearch to RT at a glance, I get the following error where it should
appear.
could not find component for path 'QuickSearch'
I've checked
Robin,
No, you can't get it with REST. That would be nice. They DO have LinkedTo,
but that is the opposite of what you want. They don't have a LinkedFrom or a
TicketID (RT uses the EffectiveID when do ing searches for Tickets), which
would be a nice feature. You will have to write a separate SQL
We just append an @example.tld to bogus users such as this.
You need to configure your MTA to route the resulting messages
properly though e.g; to /dev/null
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Hi,
Well, I did some further investigations. We set the incident type in the
Incident, the Incident Report does not have a type.
Under the reporting in RT however it marks Incident Reports / categories.
Would it be possible that the 0s indicate that somewhere I have to
define that the type of the
Joop wrote:
Seems that you previously installed using an rpm so you could check that
rpm for where all those files ended up and see if anything is left after
de-install.
You were right. I had forgotten that the previous RT was installed from
an RPM as it had been nearly two years. Once I
Hello again everyone -
I have now gone back and commented out the changes I made to
RT_SiteConfig.pm. I've cleared my mason cache, restarted apache and have
logged out and back in.
The problem that I am now experiencing is that any changes I make globally
to my *RT at a glance*, is not taking
Hi,
We have modified rt-crontool to create Nagios alerts. This woks with
nrpe and unlike SendNgiosAlert doesn't require any additional modules
installation. If you have running Nagios server it can easily pull
relevant stuff from RT. Nagios will send a warning email if:
Tickets are new for
On Tue, 27 Apr 2010 11:03:56 +0200, Christian Loos
cl...@netcologne.de said:
Maybe checkout also this extension:
http://github.com/bestpractical/rt-extension-spawnlinkedticketinqueue
This does exactly what we're looking for thanks!
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Hossein Rafighi wrote:
Hi,
We have modified rt-crontool to create Nagios alerts. This woks with
nrpe and unlike SendNgiosAlert doesn't require any additional modules
installation. If you have running Nagios server it can easily pull
relevant stuff from RT. Nagios will send a warning email
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