Hi,
I've installed RT 3.8.7 on a debian lenny with the manual procedure listed
here: http://wiki.bestpractical.com/view/ExternalAuth
So, now i try to configure my RT_Siteconfig.pm to acces at RT via my LDAPS
serveur.
This is a part of my configuration:
#PLUGINS:
Set(@Plugins,(qw(
Hi,
I've upgraded rt3.8.7 to 3.8.8 and I have this error message Can't call
method Id on an undefined value at
/usr/local/share/request-tracker3.8/plugins/RT-FM/lib/RT/URI/fsck_com_rtfm.pm
line 133.
when I click to one solved ticket.
I have RTFM2.4.2
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Good morning,
I have a question about custom fields:
In one of our queues we have a CF which has to be filled out by the people
maintaining the queue (not the ones submitting the ticket). The CF is of type
Select one value.
What we'd like to have is the ability to enforce the users
Hi,
I am having issues with RT 3.8.8, I am running it on Ubuntu 10.04 perl
5.10.
So as to ignore for now any issues with proxying or web servers i am just
using the standalone_server built in however, even that seems to be playing
up.
For example i have set my WebPath to '/rt' but when it
Mark,
Can I just not create those accounts if they are from @domain? Pretty
much a ticket with no requestor?
A solution to this could be to do the rewriting with pattern matching in the
MTA. If you're using Postfix, look at http://www.postfix.org/canonical.5.html.
.../Bosse
--
Lars Kristian
28.07.2010 15:59 пользователь Lars Kristian Klykken lar...@met.no
написал:
Mark,
Can I just not create those accounts if they are from @domain? Pretty
much a ticket with no req...
A solution to this could be to do the rewriting with pattern matching in the
MTA. If you're using Postfix, look
As an option you can feel Users.pm for word canonicalize.
28.07.2010 15:59 пользователь Lars Kristian Klykken lar...@met.no
написал:
Mark,
Can I just not create those accounts if they are from @domain? Pretty
much a ticket with no req...
A solution to this could be to do the rewriting with
Hello,
Standalone server doesn't support webpath. Also, process only one request at
a time.
28.07.2010 13:31 пользователь Mark Olliver m...@thermeon.com написал:
Hi,
I am having issues with RT 3.8.8, I am running it on Ubuntu 10.04 perl
5.10.
So as to ignore for now any issues with proxying
RT could do that, but that wouldn't catch any email addresses that forward
stuff to an RT email address, or if using fetchmail, that forward stuff to
an email address RT pulls from.
On Tue, Jul 27, 2010 at 5:02 PM, Joseph Spenner joseph85...@yahoo.comwrote:
If life gives you lemons, keep
Hi,
Try turning on RT's logging in debug mode. That helped me figure out what
was going on with my ExternalAuth. In the log, before the FAILED line you
should see a few lines showing you if it's connecting to your LDAP, finding
user etc.
Work from there!
Mike.
On Wed, Jul 28, 2010 at 3:23 AM,
It looks to me like it is not supported under fastcgi as well unless i have
gone wrong somewhere.
I have used the same config as we used for 3.8.2 now under 3.8.8 but using
mason_handler.fcgi with lighttpd. If i set the WebPath to '/rt' none of the
links include that on the url and the web2 skin
It's supported. Changing WebPath is not enough, you have to change
server config as well.
On Wed, Jul 28, 2010 at 5:20 PM, Mark Olliver m...@thermeon.com wrote:
It looks to me like it is not supported under fastcgi as well unless i have
gone wrong somewhere.
I have used the same config as we
As the subject says,
I'm looking for a way that ExternalAuth can assign groups when it creates
the RT user based on group info in the LDAP.
For example,
in LDAP John Doe is part of a group called Supportstaff.
in RT, when John Doe logs in, I want his user to be added to the group
support so
Hello again.
We finally got fetchmail to work! thanks to everyone who helped, it now is
up and running. However, we hit a snag while trying to set it up so that
people just sent emails to helpd...@myurl.com and it creates a ticket. I
think we have to set up aliases in fetchmail so that that email
Greetings all,
I figured I'd just post this to the listserv, so it's archived for others to
search on.
If you ever want to change sendmail to use an external SMTP so that RT can
just be configured to use sendmail, and the rest will flow easily after...
*
Change directory to where your
In your fetchmail config, you tell fetchmail to send the emails it grabs to
a specific process. For RT to create a ticket from an email, you need to
give the email to rt-mailgate.
You do this through the fetchmail config file.
This is an example of one grabbing email from a google apps account
Thanks for the reply!
I am really new to all of this, I just became an Intern at this company
after one year of college and they asked me to set up RT. The
poll imap.gmail.com proto imap port 993:
username helpd...@mydomain.com password mypassword ssl mda /usr/bin/perl
/opt/rt3/bin/rt-mailgate
I just added the argument to the .fetchmailrc file, and it returned a syntax
error before /usr/sbin/rt-mailgate, which means that the perl we have in
/user/bin/perl is wrong, right? there is both a perl and a perl5.8.8 file in
there, what does the syntax error mean in this case?
the line:
Yes, this all goes into the .fetchmailrc file for the user executing
fetchmail, and yes, you'd have to adjust the settings to point to your
various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3),
and obviously the email server you are needing to pull emails from.
HTH.
Mike.
I'm hoping somebody can point me in the right direction or even better,
somebody has already done this. I've been using RT for some time now
(around a year) and started really using it heavily in the last 4
months. It's great. I love it. But it's Perl based and I'm not J
What I want to do is
On Wed, Jul 28, 2010 at 3:02 PM, Mike Johnson mike.john...@nosm.ca wrote:
Yes, this all goes into the .fetchmailrc file for the user executing
fetchmail, and yes, you'd have to adjust the settings to point to your
various pieces like perl, mailgate, RT url(note mine doesn't end with /rt3),
Hi,
It's still passing syntax errors, I have verified that the paths are right,
but its finding problems with the perl path. Is there anything that I am
doing wrong? I posted the line in my previous post.
On Wed, Jul 28, 2010 at 12:02 PM, Mike Johnson mike.john...@nosm.ca wrote:
Yes, this all
If you copy/pasted, the error would be you are missing a / infront of your
perl path...
not sure if you just missed that when you copy/pasted or not...
On Wed, Jul 28, 2010 at 3:21 PM, George Simpson
simpsongeorg...@gmail.comwrote:
Hi,
It's still passing syntax errors, I have verified that
/usr/bin/perl I think is what I wrote here, is that not correct?
On Wed, Jul 28, 2010 at 12:57 PM, Mike Johnson mike.john...@nosm.ca wrote:
If you copy/pasted, the error would be you are missing a / infront of your
perl path...
not sure if you just missed that when you copy/pasted or not...
On Wed, Jul 28, 2010 at 4:26 PM, George Simpson
simpsongeorg...@gmail.com wrote:
/usr/bin/perl I think is what I wrote here, is that not correct?
What do you get by typing `which perl` in your machine?
On Wed, Jul 28, 2010 at 12:57 PM, Mike Johnson mike.john...@nosm.ca wrote:
If you
Hi, I used example code on the wiki to create a PO-Request type approval in
RT3.8.8 http://wiki.bestpractical.com/view/ApprovalCreation The process creates
new ticket(s) but isn't quite right yet.
I created 2 queues: ChangeRequest and ChangeApproval and both are enabled.
ChangeRequest queue
I get /usr/bin/perl upon typing that command, but when I type which
rt-mailgate it cannot find it with that command, is that the problem?
[rpa...@ec02 ~]$ which perl
/usr/bin/perl
[rpa...@ec02 ~]$ which rt-mailgate
/usr/bin/which: no rt-mailgate in
It worked on 3.4.6, which is the version we were using before 3.8.8.
Foggi, Nicola nfo...@depaul.edu 7/28/2010 4:48 PM
I was never able to get a queue working with approvals other than the default
__Approvals queue, if you use that does it work?
Nicola
-Original Message-
From:
On Wed, Jul 28, 2010 at 4:39 PM, George Simpson
simpsongeorg...@gmail.com wrote:
I get /usr/bin/perl upon typing that command, but when I type which
rt-mailgate it cannot find it with that command, is that the problem?
as root (or sudo),
find / -name rt-mailgate -print
[rpa...@ec02 ~]$ which
I found it, the path is correct.
[r...@ec02 ~]# find / -name rt-mailgate -print
/usr/sbin/rt-mailgate
/tmp/rt-3.8.8/bin/rt-mailgate
/etc/smrsh/rt-mailgate
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Hello All,
We are fairly new to RT/RTIR and was wondering if anyone out there with a
annual ticket volume of 50,000 to 100,000 or greater can elaborate a bit on
your hardware configuration and tips on tuning as well as scaling up the
application.
Thanks in advance!
Lily Chen
Discover RT's
Here's what I see. A new approval ticket does get created and here's the email
notification. The Queue is ChangeApproval, BUT when I search the ChangeApproval
queue there are no new tickets in there!?
Wed Jul 28 13:59:08 2010: Request 7461 was acted upon.
Transaction: Ticket created by
It still has problems at /usr/bin/perl, is there any detailed set up guide
for fetchmail and RT on centos that helps with creating tickets via email?
thanks so much.
On Wed, Jul 28, 2010 at 2:11 PM, George Simpson
simpsongeorg...@gmail.comwrote:
I found it, the path is correct.
[r...@ec02 ~]#
All I can say is that there is something syntatically wrong with your
fetchmailrc file...
You have to figure out what you got wrong there.
man fetchmail and read up on the file to ensure everything is sound in
there.
HTH
Mike.
On Wed, Jul 28, 2010 at 5:11 PM, George Simpson
Hello,
Is there a way for the RTFM articles to be automatically pasted under
the quoted message ?
Regards.
--
f3d
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