I am trying to create a second RT-3.6.3 instance on an RHEL4 server.
The server is fully into production mode for the original instance (which
has been working fine for quite some time).
I have a separate installation for the second RT-3.6.3 instance and it
seems to be working fine in all res
Jon,
try clearing the cache from your browser.
Kenn
LBNL
On Tue, Sep 14, 2010 at 6:17 PM, Jon Davis wrote:
> I'm running RT 3.8.7 on Ubuntu 10.04 under apache2 & mod_perl2. I
> discovered in my setup/configuration of the Queue's I want... that
> everything is being massively cached. I make c
Logging out and back in usually does it for me.
Cheers,
Paul
On 09/14/2010 06:17 PM, Jon Davis wrote:
> I'm running RT 3.8.7 on Ubuntu 10.04 under apache2 & mod_perl2. I
> discovered in my setup/configuration of the Queue's I want... that
> everything is being massively cached. I make changes t
I'm running RT 3.8.7 on Ubuntu 10.04 under apache2 & mod_perl2. I
discovered in my setup/configuration of the Queue's I want... that
everything is being massively cached. I make changes to the queues, even as
far as disabling them... and nothing happens. Nothing happens in that I go
back to the
Suddenly some messages coming in via rt-mailgate are ending up with a
content type of video/x-flv even though the files that are involved are
.csv or .tiff files.
I unfortunately don't have access to the original messages any more and
email passes through several MTAs before fetchmail delivers
Hello all,
I'm trying to implement MuteResolve
(http://wiki.bestpractical.com/view/MuteResolve) in my RT-3.8.4
installation but it doesn't work for me.
Finally I cut my script just to:
{code}
return 0 unless ($self->TransactionObj->Type eq "Status" &&
$self->TransactionObj->NewValue eq "resol
Val,
Not enough info, guy. I don't know whether you're using LDAP and the UserId
of the email sender was OK, what your RT_SiteConfig.pm settings are, What
global privileges you set, what Queue privileges you set, for what
groups/roles. What other error messages showed up in the rt.log. There are a
Hello, anyone ?
[r...@myhost ~]# echo "hi" | /etc/smrsh/rt-mailgate --queue General
--action correspond --url http://myhost.mydomain.com/ticket --debug
/etc/smrsh/rt-mailgate: temp file is '/tmp/Bsdm047j3r'
/etc/smrsh/rt-mailgate: connecting to
http://myhost.mydomain.com/ticket/REST/1.0/NoAuth/mai
rt-mailgate doesn't seem to be injecting new tickets into a fresh install
of rt 3.8.8 on RHEL5
/var/log/maillog reports:
Sep 14 14:20:13 myhost sendmail[32687]: o8EIKDHh032687:
from=, size=353, class=0, nrcpts=1,
msgid=<201009141820.o8eikdoz032...@myhost.mydomain.com>, proto=ESMTP,
daemon=MTA, re
I am sort of tagging along this topic, since I was trying to do this very
thing. RequestorGroup = 'GroupName' doesn't work for me. I have changed my
query so that's the only thing it has, and have tried a couple of different
group names and can't seem to get it work work.
Is this possible or
Hi,
TicketSQL: RequestorGroup = 'GroupName'
On Tue, Sep 14, 2010 at 3:01 PM, peceka wrote:
> Hi,
>
> if there is a possibility to see all tickets which were created by
> members of group which i belong too?
> i tried to search such option in group rights but couldn't find.
>
> please help me wit
I believe you will need to enumerate the members of your
group in your query.
Cheers,
Ken
On Tue, Sep 14, 2010 at 01:01:07PM +0200, peceka wrote:
> Hi,
>
> if there is a possibility to see all tickets which were created by
> members of group which i belong too?
> i tried to search such option in
Hi,
if there is a possibility to see all tickets which were created by
members of group which i belong too?
i tried to search such option in group rights but couldn't find.
please help me with resolving this problem.
TIA,
p.
RT Training in Washington DC, USA on Oct 25 & 26 2010
Last one this ye
Do you want to change so that all resolve messages are sent to the requestor?
In that case you can use http://wiki.bestpractical.com/view/ResolveSendsReply
/Johan
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behal
thanks, but this doesnt help. We don't want to teach 300 people, that when
they need to send some file within Resolved, they have to change something.
And other thing, for RESOLVED template we have another text message as for
REPLY.
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