Darren,
I am looking at the hung response issue. for the Location error
you are getting, please update the apache config to use Location
/ ... /Location instead of Directory /opt/rt4/share/html.
I've only been able to reproduce the hung issue when setting the
apache to have only one worker, and
Simon Gao simon.gao at schrodinger.com writes:
What caused this error?Is using secure http required for rt-mailgate to work?
Simon,
Please install the version of Plack and it should be fixed:
http://search.cpan.org/~miyagawa/Plack-0.9970/
(0.9971 is broken and being fixed, don't use it!)
On Wed, 23 Feb 2011 11:41:43 -0500
Kevin Falcone wrote:
On Wed, Feb 23, 2011 at 05:33:57PM +0100, Nicolas GUIOT wrote:
On Wed, 23 Feb 2011 10:16:29 -0500
Kevin Falcone wrote:
OK, I switched to plain text editor, kept my signature, and
everything is OK.
Source of the
Alberto:
Based on your questions and requirements below, I would suggest you set up a
new RT instance altogether.
Read a bit more about request tracker. You cannot have a url for each queue,
you are able to assign an email address for it (if this is what you want), but
the GUI/URL is the same
On Thursday 24 Feb 2011 07:56:13 john s. wrote:
So recap aggain :
- Apache Server with an kerberos module ( which?)
mod_auth_kerb
- configure RT for kerberosmodule for apache
- and an entry in htacess for athentification with the AD
- an browser entry to get access to rt-server ( work
Hi
one of my user reported the following issue :
When I make changes to an RT using Jumbo,
then after I hit save changes the Jumbo page is presented again.
This is okay.
The problem is that the comment field is not cleared.
So if I make some unrelated change and forget to clear
Hi Kevin,
Can you suggest an example that would be helpful with a link.
I have looked over quite a few and am not sure I understand.
Thanks in advance for your help.
Gilbert.
On 23/02/2011 10:06 PM, Kevin Falcone wrote:
On Wed, Feb 23, 2011 at 09:20:49PM -0500, Gilbert Rebeiro wrote:
Hi,
I
Hi guys,
I try to send a mail after owner change to the new and the old owner,
but I stuck...
I try to do it with a template.
New owner = {$Ticket-OwnerObj-Name}
oldOwner ?
Any help is appreciated.
Cheers,
Björn
oldOwner ?
I think you grab that from the TransactionObj-OldValue, and find the user
object and its email address from there.
Sorry I cannot remember the exact syntax, I am no where near my RT.
Roy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
On Thu, Feb 24, 2011 at 02:44:47PM +0100, Gerard FENELON wrote:
Hi
one of my user reported the following issue :
When I make changes to an RT using Jumbo,
then after I hit save changes the Jumbo page is presented again.
This is okay.
The problem is that the comment field is
Found the guilty : ( and )
As soon as I removed them form my signature, it worked.
Ok, great. Would you file a big (mail to rt-bugs at
bestpractical.com) - make sure you mention that you're running 3.8.7,
It'd be nice to know if this was fixed between 3.8.7 and 3.8.9 also
I
Hi Roy,
I'm on 3.8.7
I've tried:
Last Owner: {$TransactionObj-OldValue}
and get:
RT: Template parsing error: Can't call method OldValue on an undefined
value at template line 15. Stack: [template:15]
Last Owner: {$Transaction-OldValue} gives me the ID of the User but I
need the RealName and
On 02/23/2011 06:57 PM, Jesse Vincent wrote:
Can you try 3.8.9 without your small patches?
Okay, my fault. It wasn't any of the patches, but one local
modification that I forgot to convert to a patch. I am using patches
when building my rpm so I can more easily keep our customizations
Last Owner: {$Transaction-OldValue} gives me the ID of the User but I need
the RealName and the emailaddress.
Yes that's right and that's what I meant by find the user object and its
email address from there
You can do something like :
$user_obj = RT::User-new(RT::SystemUser);
That works fine thank you!
bjoern
Am 24.02.11 17:15, schrieb Raed El-Hames:
Last Owner: {$Transaction-OldValue} gives me the ID of the User but I need
the RealName and the emailaddress.
Yes that's right and that's what I meant by find the user object and its
email address from there
On Feb 24, 2011, at 4:04 AM, Chia-liang Kao wrote:
Darren,
I am looking at the hung response issue. for the Location error
you are getting, please update the apache config to use Location
/ ... /Location instead of Directory /opt/rt4/share/html.
Thanks for looking into this! Just to be
I'm looking to write a small perl script to provision new queues. I tend
to make them all the same way:
Create a group for the users who can handle tickets in the queue
Create the queue, and make that group a watcher on it
We use the exim-mysql config, so the mail gateway is done by
I found a modified Transaction_Overlay.pm file (based on 3.8.8) in
rt's local directory that I forgot to convert to a patch in my rpm,
which was causing my problem. The modification was reported a while
ago:
If you're going to put a file in local/lib, please use
Transaction_Local.pm to avoid
On Thu, Feb 24, 2011 at 12:08:47PM -0500, Darren Nickerson wrote:
On Feb 24, 2011, at 4:04 AM, Chia-liang Kao wrote:
Darren,
I am looking at the hung response issue. for the Location error
you are getting, please update the apache config to use Location
/ ...
On 02/24/2011 01:11 PM, Kevin Falcone wrote:
I found a modified Transaction_Overlay.pm file (based on 3.8.8) in
rt's local directory that I forgot to convert to a patch in my rpm,
which was causing my problem. The modification was reported a while
ago:
If you're going to put a file in
This was discussed recently, however I cannot seem to find the extension for
RT 3.8 for this Can anyone please point me to the source for this?
Thanks.
--
Gary L. Greene, Jr.
IT Operations
Minerva Networks, Inc.
Cell: (650) 704-6633
Office: (408) 240-1239
Hi,
this is my first mail to this list.
I started using rt some weeks ago.
And now I have a strange problem.
One user is Cc for every ticket. When replying to a ticket via
the Webinterface , it says:
On Correspond Notify Ccs: the email of the person
But on the ticket itself, the list of Ccs ist
On Thu, Feb 24, 2011 at 07:46:24PM +0100, christoph wrote:
Hi,
this is my first mail to this list.
I started using rt some weeks ago.
And now I have a strange problem.
One user is Cc for every ticket. When replying to a ticket via
the Webinterface , it says:
On Correspond Notify Ccs: the
* Am Do, Feb 24, 2011 at 07:46:24 +0100 , schrieb christoph:
Hi,
this is my first mail to this list.
I started using rt some weeks ago.
And now I have a strange problem.
One user is Cc for every ticket. When replying to a ticket via
the Webinterface , it says:
On Correspond Notify Ccs:
Hi,
we added our company signature (queue based) to
3 (Correspondence, Autoreply and Resolve) templates.
Is it possible to move the 3 times duplicated signature code to
a RTFM article and include this article in my templates, like
{ $Transaction-GetRTFMArticle(3) }
So, the maintenance will
Hi,
If i set MessageBoxIncludeSignature to 0, the signature
will still displayed while reply (respond action) to a ticket.
This is because rt-3.8.8/share/html/Ticket/Update.html
is written to ignore the config variable while processing
any Respond action.
**
On Thu, Feb 24, 2011 at 10:31:28PM +0100, Daniel Schwager wrote:
Hi,
we added our company signature (queue based) to
3 (Correspondence, Autoreply and Resolve) templates.
Is it possible to move the 3 times duplicated signature code to
a RTFM article and include this article in my
On Thu, Feb 24, 2011 at 11:01:07PM +0100, Daniel Schwager wrote:
Hi,
If i set MessageBoxIncludeSignature to 0, the signature
will still displayed while reply (respond action) to a ticket.
This is because rt-3.8.8/share/html/Ticket/Update.html
is written to ignore the config variable while
I am running RT 3.8.8 and RTFM 2.4.3rc1. I am looking for a way to assign users
the right to create topics within a given class. Is this supported in RTFM? I
have assigned users the 'Admin Class' and 'Admin Topics' rights but it doesn't
seem to do what I intuitively thought it would do.
I am
It does not let you dynamically load an article from a Template, you
could do that without the extension just by writing code in normal RT
Templates.
Sure. But I would not like to repeat myself in 3 templates (3 times the
same
signature/code in 3 templates) - for one queue.
I would like to
Hi,
We would like our the users in our support organization to remain
anonymous, is there a way to prevent real names to be included in the Reply?
It is important to show internally, especially for comments.
Thanks,
Gilbert.
On Feb 24, 2011, at 12:08 PM, Darren Nickerson wrote:
In your case, does the page eventually came out rendered at all,
like after 5min?
I will try to let it wait longer ... I think I have waited as long as 10
minutes in the past, but it's worth trying and reporting back to you.
So, we
On Thu, Feb 24, 2011 at 11:56:18PM +0100, Daniel Schwager wrote:
It does not let you dynamically load an article from a Template, you
could do that without the extension just by writing code in normal RT
Templates.
Sure. But I would not like to repeat myself in 3 templates (3 times the
my $rtfm = RT::FM::Article-new($Ticket-CurrentUser);
my ($id,$msg) = $rtfm-Load(Signature1);
if (!id) { $RT::Logger-debug(failed ..); } else { HOWTO print a
CF
xxx from the loaded article ?; }
Sure, that was my suggestion
You don't need RTFM::Extension::ArticleTEmplate in order to load
On Thu, Feb 24, 2011 at 06:14:29PM -0500, Gilbert Rebeiro wrote:
We would like our the users in our support organization to remain
anonymous, is there a way to prevent real names to be included in
the Reply?
It is important to show internally, especially for comments.
You can change the
On Fri, Feb 25, 2011 at 01:14:35AM +0100, Daniel Schwager wrote:
my $rtfm = RT::FM::Article-new($Ticket-CurrentUser);
my ($id,$msg) = $rtfm-Load(Signature1);
if (!id) { $RT::Logger-debug(failed ..); } else { HOWTO print a
CF
xxx from the loaded article ?; }
Sure, that was my
thanks.
On 24/02/2011 8:10 PM, Kevin Falcone wrote:
On Thu, Feb 24, 2011 at 06:14:29PM -0500, Gilbert Rebeiro wrote:
We would like our the users in our support organization to remain
anonymous, is there a way to prevent real names to be included in
the Reply?
It is important to show
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