On 08/19/2011 09:13 AM, Lars Braeuer wrote:
Is there any way, like hacking an (sql) query, to include just one
custom field with the standard search?
Others have pointed out ways to extend the simple search to
automatically search a CF, but you can do it manually by typing
CF.Customer:123 in
So, I stupidly updated my debian RT box today and one of the things patched was
Perl (5.10.1 - 5.12.4). Since I used CPAN originally for installing Perl
modules when I setup the server it broke pretty much everything about RT.
After much flipping back and forth between logs and apt-get
I have just pushed rt-client 0.3.9 to rubygems.org.
Changes:
* applied patch from Brian McArdle to deal with spaces in Custom Field names.
* works properly with RT having more than one digit in version strings (e.g. RT
3.8.10)
* new method usersearch, supply a hash with key :EMailAddress to
I've encourtered this issue when you try to alias the noauth directories
to bypass the mason.handler in the Apache config. If you have an Apache
config line similar to below try to comment it out.
Alias /NoAuth /opt/rt3/share/html/NoAuth
Basically in the above situation the css isn't
I did have a similar line. Commented it out but nothing has changed.
My httpd.conf in case it's helpful...
VirtualHost *:80
ServerAdmin webmas...@bcssi.com
# DocumentRoot /var/www/rt/share/html
DocumentRoot /var/www
AddDefaultCharset UTF-8
RewriteEngine
Download tarball, configure and run make testdeps.
Regards, Ruslan. From phone.
23.08.2011 1:15 пользователь Lake, Seth M seth.l...@vangent.com написал:
I did have a similar line. Commented it out but nothing has changed.
My httpd.conf in case it's helpful...
VirtualHost *:80
ServerAdmin
Is there anything like su for RT? I'd like to be able to check on users'
ability to see certain tickets. It's disruptive to ask them (and keep
asking them while I figure out which layer of permissions is causing me
headaches.) Any way I can use something like 'su' to assume a user's
identity
Hi,
There is BecomeUser extension on the CPAN, but I'm not sure if it's
ported over RT4 or not.
http://search.cpan.org/~abcdefgh/RTx-BecomeUser-1.0/lib/RTx/BecomeUser.pm
On Tue, Aug 23, 2011 at 1:31 AM, Yan Seiner y...@seiner.com wrote:
Is there anything like su for RT? I'd like to be able to
Perfect, that got her. For the record it was CSS::Squish
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of
Ruslan Zakirov
Sent: Monday, August 22, 2011 5:25 PM
To: Lake, Seth M
Cc: rt-users@lists.bestpractical.com; Curtis Bruneau
Subject: Re: [rt-users] Page
- Original Message -
From: Yan Seiner y...@seiner.com
Is there anything like su for RT? I'd like to be able to check on users'
ability to see certain tickets. It's disruptive to ask them (and keep
asking them while I figure out which layer of permissions is causing
me headaches.) Any
i have a custom field named Location that contains an email address once
it's extracted from the ticket
how would i make a scrip adds that custom field's content as an AdminCC on
the ticket
--
View this message in context:
On Mon, Aug 22, 2011 at 9:02 PM, SathiyaMoorthy SP
jobs.sath...@gmail.com wrote:
Hi,
Thanks for the reply.
I spent sometime with the ShowSummary file. But no success ! I dont know how
to edit the file. I started learning HTML::Mason, so that I can add a new
section.
But anyway i would like
Hi,
I a queue called fr
There is a simple autoreply that is bound to this queue.
Scrip is setup:
Condition: OnCreate
Action: User defined
Template: Autoreply
Stage: TransactionCreate
Custom condition: return 1;
Custom action preparation code:
Custom action cleanup code:
# Change queue
my
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