Hi,
Does anyone have any information regarding relative date searches
against RT custom fields?
I have some custom fields that I need to be able to do relative date
searches against. i.e. AND 'CF.{Expiry} 'now + 4 weeks'
I've checked the list, and I can see a few unanswered queries along the
Hey Guys/Girls
Anyone know what causes this and how to fix it? I've added individual
user accounts and groups as queue watches but they do not receive
the notification email messages when a new ticket arrives. I enabled
logging and found...
[Wed Feb 22 08:19:04 2012] [info]:
Hi Kevin,
Thanks for your response.
Below is the full output of make fixdeps (and below that is the output of cpan
HTML::Mason outside make fixdeps):
[root@rt-test rt-4.0.5]# make fixdeps
/usr/bin/perl ./sbin/rt-test-dependencies --verbose --install --with-mysql
--with-fastcgi
perl:
Hi,
We use email for creating new tickets. When I send message to RT with
CC to user, the Cc-ed user is CC of the ticket, but the mail get from
me (and his reply to me too). But I need, the reply comms to RT. Is the
way, how to send mail to Cc-ed user via RT directly ?
I made scrip
I have a feeling that the answer to this question is buried in the
documentation, but since I've failed to locate it here goes nothing.
RT4 is working great on my system, and I'm trying to hook it into our existing
Kerberos infrastructure. Apache is happily handling the Basic Auth over
HTTPS
On 02/22/2012 03:15 AM, Boli wrote:
Are relative date searches supported for CF yet? Will they be? Can
anyone suggest a workaround in the meantime? or maybe they work
just fine and it's me that's doing something wrong...
Unfortunately relative date searching isn't supported against
On 02/22/2012 06:21 AM, Radek Svoboda wrote:
Hi,
We use email for creating new tickets. When I send message to RT with
CC to user, the Cc-ed user is CC of the ticket, but the mail get from
me (and his reply to me too). But I need, the reply comms to RT. Is the
way, how to send mail to
On 2/21/2012 9:43 PM, Kevin Falcone wrote:
sudo -u apache plackup --server FCGI /var/www/fcgi/rt-server.fcgi
Works fine:
FastCGI: manager (pid 21688): initialized
FastCGI: server (pid 21691): initialized
FastCGI: manager (pid 21688): server (pid 21691) started
^C
Apache still just sits there
Hi,
One question:
Is RT support language 'catalan'. I search in Google and I'm not found
any interesting.
Is there any project or a unofficial version that translate the RT
system to 'catalan' language?
Thanks!
--
...
On 02/22/2012 11:07 AM, Daniel Garcia Mejia wrote:
Is RT support language 'catalan'. I search in Google and I'm not found
any interesting.
List of languages supported by RT:
http://bestpractical.com/rt/languages.html
Is there any project or a unofficial version that translate the RT
system
On Wed, Feb 22, 2012 at 08:58:02AM +, Walid Haider wrote:
Thanks for your response.
Below is the full output of make fixdeps (and below that is the output of
cpan HTML::Mason outside make fixdeps):
[root@rt-test rt-4.0.5]# cpan HTML::Mason
'/usr/bin/perl Makefile.PL' returned status
On Wed, Feb 22, 2012 at 10:02:00AM -0500, Jeff Blaine wrote:
On 2/21/2012 9:43 PM, Kevin Falcone wrote:
sudo -u apache plackup --server FCGI /var/www/fcgi/rt-server.fcgi
Works fine:
FastCGI: manager (pid 21688): initialized
FastCGI: server (pid 21691): initialized
FastCGI: manager (pid
On Wed, Feb 22, 2012 at 10:23:41AM +0200, Bruce Blacklaws wrote:
Anyone know what causes this and how to fix it? I've added individual
user accounts and groups as queue watches but they do not receive
the notification email messages when a new ticket arrives. I enabled
logging and found...
How do I enable Asset Import within Asset Tracker ?
I found the html file that has this functionality at :
/$RT_HOME/local/plugins/RTx-AssetTracker/html/AssetTracker/Tools/Import.html
but can't find it anywhere I've looked within RT.
Any and help is always appreciated,
Thanks,
Scott
--
View
Please keep replies on the list.
On 02/22/2012 12:46 PM, Radek Svoboda wrote:
Thanks for quick response,
unfortunately, RT::Extension::CommandByMail is incompatible with my
favorite email address
support+take-correspond-reso...@server.domain.cz :-)
I don't know how that email address is
I'm trying to find out how to print the username and email address of the
person a template is being email to.
So, for example, when you comment on a ticket, I want to add the following into
the template:
This email was sent to Joe Blow (jb...@nowhere.commailto:jb...@nowhere.com).
Thanks,
On Wednesday, February 22, 2012, Radek Svoboda wrote:
Hi,
We use email for creating new tickets. When I send message to RT with CC
to user, the Cc-ed user is CC of the ticket, but the mail get from me
(and his reply to me too). But I need, the reply comms to RT. Is the way,
how to send
Radek,
If I understand your question, you want to know how to add a person as a
permanent CC get a person on an email to RT when the ticket is first
created?
I believe there is a scrip for this in the RT wiki. I copied it myself
awhile back.
It takes all the Cc's on an email during ticket
Kevin,
Thank you and I think in the future, my help would be better received if
I READ the *whole *question FIRST!!
I've guess I've been too busy writing/editting that ^#%^ RT Guide and I was
just tired of reading (LOL).
Ha Ha.
Anyway, thank YOU for all your help.
Kenn
On Tue, Feb 21, 2012
On 02/22/2012 01:40 PM, Kenneth Crocker wrote:
If I understand your question, you want to know how to add a person as a
permanent CC get a person on an email to RT when the ticket is first
created?
I believe there is a scrip for this in the RT wiki. I copied it myself
awhile back.
It
Radek: Keep replies on the list!
On 02/22/2012 01:43 PM, Radek Svoboda wrote:
Problem is with enabled UnsafeEmailCommands, thats have to be enabled
for take and resolve command from mail address
(information from
Apache LogLevel debug showed that mason_data could not
be written to as user 'rt' (it was apache:apache 770)
cd mason_data
rm -rf *
chgrp rt .
service httpd restart
Win. Well, insofar as using FastCGI via suexec can be
considered a win.
Thank you for the help.
Now then -- before I go
Thomas,
Yep, that sounds like it. Like I said, i wasn't sure I understood him
correctly.
Kenn
On Wed, Feb 22, 2012 at 10:50 AM, Thomas Sibley t...@bestpractical.comwrote:
On 02/22/2012 01:40 PM, Kenneth Crocker wrote:
If I understand your question, you want to know how to add a person as a
On Wed, Feb 22, 2012 at 22:17, Brent Wiese bwi...@elementps.com wrote:
I’m trying to find out how to print the username and email address of the
person a template is being email to.
So, for example, when you comment on a ticket, I want to add the following
into the template:
“This email
Hi,
HTML::Mason uses Module::Build::Compat that may be responsible.
On Wed, Feb 22, 2012 at 21:26, Kevin Falcone falc...@bestpractical.com wrote:
On Wed, Feb 22, 2012 at 08:58:02AM +, Walid Haider wrote:
Thanks for your response.
Below is the full output of make fixdeps (and below that
On Wed, Feb 22, 2012 at 02:03, Jeff Blaine jbla...@kickflop.net wrote:
So, if I build my own separate Perl for RT 4.0.5,
how do I make Red Hat's mod_perl 2 use *that* Perl?
Seems like a very dark and long rabbit hole...
Do you really need apache/mod_perl for testing? Use rt-server that
forks
On Tue, Feb 21, 2012 at 19:56, Martin Drasar dra...@ics.muni.cz wrote:
Hello,
I have a question for anyone experienced with using gpg with gpg agent.
My situation is as follows:
- I have configured the RT and GPG according to this manual:
http://wiki.rediris.es/rtirwg/Public_GPGConfig
-
Hi,
Do you test query builder as root or jasonm?
On Tue, Feb 21, 2012 at 20:36, Jason Marshall jas...@kelman.com wrote:
1. http://scrambling.ca/crap/rt-users_1_list-of-cfs.png shows the list of
cf's associated with this queue (Systems).
2.
I did all my testing as jasonm and one other non-root user. Shall I try
it as root?
Do you test query builder as root or jasonm?
On Tue, Feb 21, 2012 at 20:36, Jason Marshall jas...@kelman.com wrote:
1. http://scrambling.ca/crap/rt-users_1_list-of-cfs.png shows the list of
cf's associated
Hey! It works like it should as root!
Do you test query builder as root or jasonm?
On Tue, Feb 21, 2012 at 20:36, Jason Marshall jas...@kelman.com wrote:
1. http://scrambling.ca/crap/rt-users_1_list-of-cfs.png shows the list of
cf's associated with this queue (Systems).
2.
Hi
i have installed the SLA plugin, it works fine, Starts and Due
date are being set as per the ServiceAgreement setting. I want to
query the tickets which have met the SLA for example Critical SLA
Value has 4 hours response time, to search tickets which are resolved
within this 4 hours.
I've tried both AdminCC and CC... nothing works.
On Wed, Feb 22, 2012 at 7:32 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Wed, Feb 22, 2012 at 10:23:41AM +0200, Bruce Blacklaws wrote:
Anyone know what causes this and how to fix it? I've added individual
user accounts and groups as
Dne 22.2.2012 21:48, Ruslan Zakirov napsal(a):
I have this in the log:
[Tue Feb 21 15:34:09 2012] [debug]: Found encrypted inline part
(/home/RT/RT-4.0.5/sbin/../lib/RT/Crypt/GnuPG.pm:906)
[Tue Feb 21 15:34:09 2012] [debug]: [GNUPG:] ENC_TO 26B34A0AE44C6E92 1 0
[GNUPG:] USERID_HINT
33 matches
Mail list logo
