Hi guys,
That's my first time writing to this list and I didn't find any info related
to my problem. As English isn't my first language, I hope to be clear enough
with my text and that I can find some help here. =)
Okay, here my problem. We have a RT 3.8.2 installed on a physical machine
(OS:
Hi there,
I would like to combine SLA extension with Date::Holidays module.
Any ideas, how to do that besides patching?
Regards,
--
Robert Wysocki
administrator systemów linuksowych
CONTIUM S.A., http://www.contium.pl
Hi List,
I'm searching the list but can't find anything usefull for now. At our
site, a lot of agents lack becoming owner of tickets. I want them to
take a ticket first and then start working on it. Is there a way to
force this that the must be an owner set ?
thanks in advance.
Regards,
On Fri, May 18, 2012 at 3:06 PM, Robert Wysocki
robert.wyso...@contium.pl wrote:
Hi there,
I would like to combine SLA extension with Date::Holidays module.
Any ideas, how to do that besides patching?
Actually newer versions of Business::Hours module that is used by SLA
extension has a way to
Dnia 2012-05-18, pią o godzinie 15:52 +0400, Ruslan Zakirov pisze:
On Fri, May 18, 2012 at 3:06 PM, Robert Wysocki
robert.wyso...@contium.pl wrote:
Hi there,
I would like to combine SLA extension with Date::Holidays module.
Any ideas, how to do that besides patching?
Actually newer
On Thu, May 17, 2012 at 11:55 PM, April Rosenberg apr...@yelp.com wrote:
PS. Sorry if this is a duplicate, I didn’t get the message through the list
so I was concerned I hadn’t sent it correctly.
It is and I replied to older mail. Keep this thread silent.
--
Best regards, Ruslan.
I'd like to start using Articles here at work, but something isn't
working correctly. I've got a Class set up and a Topic, but when I go to
create an Article the Content field is completely missing. I can
edit/modify all the other fields except the most important one. What
could be causing this?
On 05/18/2012 07:49 AM, Mayk Backus wrote:
I'm searching the list but can't find anything usefull for now. At our
site, a lot of agents lack becoming owner of tickets. I want them to
take a ticket first and then start working on it. Is there a way to
force this that the must be an owner set ?
On 05/18/2012 08:19 AM, Cena, Stephen (ext. 300) wrote:
I'd like to start using Articles here at work, but something isn't
working correctly. I've got a Class set up and a Topic, but when I go to
create an Article the Content field is completely missing. I can
edit/modify all the other fields
Can i please get a reply for this thread? thanks a lot
Luong
On Thu, May 10, 2012 at 12:12 PM, Luong Bui Duc luong.d@gmail.comwrote:
Hi,
I have RT 4.0.4 and currently users requested to have previous
email(original email) attachments to be added to correspondence/reply so
they don't
On 18 May 2012, at 7:49, Mayk Backus wrote:
Hi List,
I'm searching the list but can't find anything usefull for now. At our
site, a lot of agents lack becoming owner of tickets. I want them to
take a ticket first and then start working on it. Is there a way to
force this that the must be
Last month an answer to your question showed up on this list:
Being able to reply to a ticket including arbitrary attachments from
other transactions on the ticket is a feature we've been playing with for
4.2, but we don't know if it'll make the cute.
-kevin
On Fri, May 18, 2012 at 8:24
How can I override a default scrip for a queue? If I define a new
scrip with the same name as an existing one, it runs both of them.
--
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin
Really, if someone could reply to this, even to inform me that I should fill
out a feature request, that would be helpful. To restate, with goofy diagrams,
what I was expecting:
Article Class: PJM
Article Class: QA
Article Class: Ops (group perms set here)
|---Topic:
On 18 May 2012, at 14:45, Paul Tomblin wrote:
How can I override a default scrip for a queue?
You don't. A Scrip is either Global or limited to a single Queue, and is
either enabled or disabled in that scope. If you have a Scrip that you
want to apply to all Queues except for one, you need
Hello,
When I resolve a ticket, I want the requester to receive the ticket
comments, and a notice the ticket is resolved, in just one email.
Someone out there must have this set up. I've been playing with
TransactionBatch to see if that could help prevent duplicates.
Currently, I use a default
On Fri, May 18, 2012 at 3:47 PM, Bill Cole
rtusers-20090...@billmail.scconsult.com wrote:
Another option is to modify the Global Scrip with a User Defined Condition
that returns 0 if the Queue is one that you want to exempt.
How do I programmatically add one of these User Defined Conditions to
We are in the same boat. I have a plan to change all of the scrips on
reply/comment/resolve to use a default transaction template that gives all info
to all users (admincc, requestor, etc) just once on each transaction. In our
case we use rt internally so we don't have the need to comment
On Fri, May 18, 2012 at 5:40 PM, Paul Tomblin ptomb...@xcski.com wrote:
rtusers-20090...@billmail.scconsult.com wrote:
Another option is to modify the Global Scrip with a User Defined Condition
that returns 0 if the Queue is one that you want to exempt.
How do I programmatically add one of
Paul,
Scrips and templates have different functions, so of course they do not
have the same consistent behavior.
Kenn
On Fri, May 18, 2012 at 3:40 PM, Paul Tomblin ptomb...@xcski.com wrote:
On Fri, May 18, 2012 at 5:40 PM, Paul Tomblin ptomb...@xcski.com wrote:
On 18 May 2012, at 17:40, Paul Tomblin wrote:
On Fri, May 18, 2012 at 3:47 PM, Bill Cole
rtusers-20090...@billmail.scconsult.com wrote:
Another option is to modify the Global Scrip with a User Defined
Condition
that returns 0 if the Queue is one that you want to exempt.
How do I
On 18 May 2012, at 18:40, Paul Tomblin wrote:
On Fri, May 18, 2012 at 5:40 PM, Paul Tomblin ptomb...@xcski.com
wrote:
rtusers-20090...@billmail.scconsult.com wrote:
Another option is to modify the Global Scrip with a User Defined
Condition
that returns 0 if the Queue is one that you want to
On Fri, May 18, 2012 at 11:51 PM, Bill Cole
rtusers-20090...@billmail.scconsult.com wrote:
On 18 May 2012, at 17:40, Paul Tomblin wrote:
On Fri, May 18, 2012 at 3:47 PM, Bill Cole
rtusers-20090...@billmail.scconsult.com wrote:
Another option is to modify the Global Scrip with a User Defined
On 19 May 2012, at 0:15, Paul Tomblin wrote:
On Fri, May 18, 2012 at 11:51 PM, Bill Cole
rtusers-20090...@billmail.scconsult.com wrote:
On 18 May 2012, at 17:40, Paul Tomblin wrote:
On Fri, May 18, 2012 at 3:47 PM, Bill Cole
rtusers-20090...@billmail.scconsult.com wrote:
Another option is
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