Hi,
I use RT 4.0.7. on Debian Squeeze installed from Debian packages (I will
not upgrade while there a no new Debian packages) and I use it with
fetchmail. A customer sent an message to me for which no ticket was
created but the mail got flushed. I noticed this accidentally. This
leads me to the
Hi,
I am new to linux and request tracker, I have installed request tracker 4 on a
debian squeeze installation, it is all working fine expect I know need to get
users to authenticate through active directory using LDAP. I have tried to do
this but am not getting very far, are there any simple
Hi Theresa,
LDAP authentication requires installing the
RT::Authen::ExternalAuthhttp://search.cpan.org/%7Etsibley/RT-Authen-ExternalAuth-0.12/lib/RT/Authen/ExternalAuth.pmmodule.
Install the module then follow the directions in its README to see
what to add to your RT_SiteConfig.pm. The best
On 12/19/2012 12:51 AM, Matthias Henze wrote:
I use RT 4.0.7. on Debian Squeeze installed from Debian packages (I will
not upgrade while there a no new Debian packages) and I use it with
fetchmail. A customer sent an message to me for which no ticket was
created but the mail got flushed. I
Hi Matthias,
I have experienced the same issue in the past and would recommend that
you don't use fetchmail, but
invoke the mail gate directly from your MTA as described in the
following link.
http://requesttracker.wikia.com/wiki/ManualEmailConfig
Regards
Martin
On 2012-12-19 14:21,
On Wed, Dec 19, 2012 at 03:02:44PM +1100, Andrew Spiers wrote:
On Wed, Dec 19, 2012 at 1:25 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Wed, Dec 19, 2012 at 12:03:11PM +1100, Andrew Spiers wrote:
When I use the API to request the history on a ticket, I get a
response which
My collection of queues and ticket custom fields finally got unwieldy
enough to really want something simpler to reorder the fields. Not that it
isn't fun to hit Move Up and Move Down a thousand times... ;)
https://github.com/AHinMaine/bin/blob/master/rt_sort_fields.pl
Run this script with
Hi,
As far as I know RT should send an email to the requestor when Reply is chosen
as an Action or Commentand then Reply to requestor is chosen.
This is not my case, if I create a new Scrips with Send an email on Comment
work perfectly, but sometimes I don't want to send everything to the
