Hi,
i've already read through the wiki and already tried my luck with google but
i couldnt manage to find a solution to my problem.
i'd like to set automatically a reminder to every incoming ticket whichs
gives me mail notification every 2,5 hours until the ticket is done.
(resolved) im using rt
Wandering if it is possible to change font colours at all.
I have a case where there are three separate group searches in the Saved
Searches portal. There are the group titles if you will such as Dept1's
saved searches, Dept2's saved searches etc. Then there are three defined
searches in
I guess I should follow this up with more information
I am referring to the RT built in approval process, We have a test env
working now and when we have more than one approval ticket the parent ticket
is opened after the first approval, we want this to be delayed until all
approvals are
Hi
I recently upgraded from RT3 to RT4 and noticed an odd error message when
attempting to create a new ticket in any queue. Immediately after
submitting the ticket, I get the message 'Could not load ticket new'.
After doing some digging, I realized that 'new' is the default Ticket id
assigned
I'm running on RT 4.0.4. I thought I had this problem licked - but
recently noticed the ticket system is sending me emails that have extra
new-lines in them.
I've reproduced this by:
* Creating a ticket via email
* Adding a reply to the ticket in RT - the email I receive is formatted
correctly
Should have searched more first I guess
Looks like this is what I need.
http://bestpractical.com/rt/docs/4.0/RT_Config.html#CheckMoreMSMailHeaders
I don't see this option in my configs - would be nice if the docs showed
the version these config settings first appeared in, though I suppose I
On 02/21/2013 08:15 AM, Robert Nesius wrote:
Should have searched more first I guess
Looks like this is what I need.
http://bestpractical.com/rt/docs/4.0/RT_Config.html#CheckMoreMSMailHeaders
I don't see this option in my configs - would be nice if the docs showed
the version these config
On Thu, 2013-02-21 at 10:15 -0600, Robert Nesius wrote:
I don't see this option in my configs - would be nice if the docs
showed the version these config settings first appeared in, though I
suppose I could grep change logs for that too. Even so would be kind
of nice.
That option was first
On Thu, Feb 21, 2013 at 10:25:41AM -0500, Portfolio Aid wrote:
After doing some digging, I realized that 'new' is the default Ticket id
assigned during
ticket creation and that the user is supposed to be directed to
Display.html if the ticket is
successfully created. Looking at the
On Thu, Feb 21, 2013 at 01:03:57AM -0800, Lynch wrote:
i've already read through the wiki and already tried my luck with google but
i couldnt manage to find a solution to my problem.
i'd like to set automatically a reminder to every incoming ticket whichs
gives me mail notification every 2,5
Hello,
Just wanted to send a follow up. I'm really stumped one this and I really
am open to any ideas. When I originally deployed this install 6-7 years
ago, I remember taking great notes, but sadly, they've been lost. I know I
installed this from source, not from my distro's repo. I also remember
No problem setting the global look of RT at a Glance for all users.
My question. How can one globally change the Display Columns in the portal
Newest Unowned Tickets?
By default the columns are id, subject, queue, satus, created relative, take
I would like to add the column for 'Created
RT at a Glance is displaying our custom Dashboards fine. But as has been
mentioned before they are listed by ID.
We need to have them sorted alphabetically.
I found the thread below.
Will this sort the Dashboards on a Global basis for display on our Global RT at
a Glance page?
The
On 02/21/2013 09:07 AM, Thomas Simmons wrote:
Hello,
Just wanted to send a follow up. I'm really stumped one this and I
really am open to any ideas.
The information you sent is great, but for anyone to start to help,
you're also going to need to provide detailed logs from RT and possibly
AD.
On 02/21/2013 08:15 AM, Robert Nesius wrote:
Should have searched more first I guess
Looks like this is what I need.
http://bestpractical.com/rt/docs/4.0/RT_Config.html#CheckMoreMSMailHeaders
I don't see this option in my configs - would be nice if the docs showed
the version these
I have just upgraded from RT version 3.6.6 to version 4.0.10.
One function the users utilize frequently is to Search for Tickets with
specific criteria and then Export them to a Spreadsheet.
In the old version they would get the ticket including all the custom fields.
After the upgrade to
On 2/21/2013 2:28 PM, Rolf Krogstad wrote:
I have just upgraded from RT version 3.6.6 to version 4.0.10.
One function the users utilize frequently is to Search for Tickets with
specific criteria and then Export them to a Spreadsheet.
In the old version they would get the ticket including all the
On Thu, Feb 21, 2013 at 01:28:14PM -0600, Rolf Krogstad wrote:
I have just upgraded from RT version 3.6.6 to version 4.0.10.
One function the users utilize frequently is to Search for Tickets with
specific criteria and
then Export them to a Spreadsheet.
In the old version they
Thanks, Kevin.
How would I get all the custom fields into the Display Format drop down lists
...
or How would I get all the Fields into the Export specs?
I tried putting the Results.tsv file from v3.6.6 and put that into v4.0.10, but
it made no difference.
That was in my
On 02/20/2013 06:07 PM, Jenny Martin wrote:
All our users authenticate using their LDAP credentials via
RT-Authen-ExternalAuth plugin. I just tried creating a local user, and
RT does the right thing when the local user logs in - it sends back a
new cookie and removes the old session data. So
I've dug into this. Are you by chance using Oracle for the RT database?
If not, are you explicitly setting the $WebSessionClass option to
Apache::Session::File?
Thomas
Thanks for investigating. Yes, we are using Oracle. WebSessionClass is
default, which is commented out.
--
RT
On 13/02/02 8:41 AM, Iain Rae wrote:
we've just done this and it was completely painless. Just follow
Updating.sql. I think the only thing that wasn't automatically scripted
was changing the table types from MyISAM to INNODB.
Iain,
What DB did you create on the far side? I'm
On 02/21/2013 03:29 PM, Jenny Martin wrote:
I've dug into this. Are you by chance using Oracle for the RT database?
If not, are you explicitly setting the $WebSessionClass option to
Apache::Session::File?
Thanks for investigating. Yes, we are using Oracle. WebSessionClass is
default,
On 02/21/2013 03:34 PM, Camron W. Fox wrote:
On 13/02/02 8:41 AM, Iain Rae wrote:
we've just done this and it was completely painless. Just follow
Updating.sql. I think the only thing that wasn't automatically scripted
was changing the table types from MyISAM to INNODB.
Iain,
On 02/21/2013 05:34 PM, Robert Nesius wrote:
When I moved from rt3 to rt4 I cloned my rt3 database to rt4 and then
upgraded that DB in place.
Yes, that's totally reasonable. However, a common method of cloning
is using a dump + load. That doesn't preserve the database itself or
the RT user
25 matches
Mail list logo
