Re: [rt-users] Can't load UntouchedInHours module

2013-08-30 Thread Dominic Hargreaves
On Thu, Aug 29, 2013 at 05:39:33PM +, Elliott, Kevin C (DOR) wrote: root@DorJnuASD-RT:~/Bin# ls -la /usr/share/request-tracker4/lib/RT/Condition/ total 60 drwxr-xr-x 2 root root 4096 Aug 29 09:24 . drwxr-xr-x 17 root root 4096 Jun 11 11:27 .. -rw-r--r-- 1 root root 2247 May 22 09:49

Re: [rt-users] Show History on Update Page

2013-08-30 Thread Ruslan Zakirov
Hi, Google for clear mason cache request tracker. On Fri, Aug 30, 2013 at 7:15 AM, Jason Ledford jledf...@biltmore.comwrote: I will be honest I am struggling a little bit with this. I have tried a couple different approaches and can't get this to work. First I just made a local copy of

Re: [rt-users] make fixdeps error

2013-08-30 Thread Ruslan Zakirov
On Thu, Aug 29, 2013 at 6:50 PM, Dewhirst, Rob robdewhi...@gmail.comwrote: There's a LOT of output from this script -- how much do you need to make it useful? Something useful. You trimmed a little bit earlier. On Thu, Aug 29, 2013 at 9:46 AM, Ruslan Zakirov r...@bestpractical.comwrote:

Re: [rt-users] rt-validator does not delete osbolete ObjectCustomFieldValue records

2013-08-30 Thread Ruslan Zakirov
Hi, Do you care enough to send patch or git pull request? If not then file a feature request on http://issues.bestpractical.com . On Thu, Aug 29, 2013 at 5:18 PM, David Moreau Simard dmsim...@iweb.comwrote: Hi, We're trying to do a large cleanup of our database. There are a lot of obsolete

Re: [rt-users] Show History on Update Page

2013-08-30 Thread Jason Ledford
I thought I was clearing the cache, apparently I wasn’t. Cleared the cache and restarted and I have history on my update page. Thanks for your help. From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Friday, August 30, 2013 8:23 AM To: Jason

Re: [rt-users] Global RT at a Glance not taking effect

2013-08-30 Thread Kevin Falcone
On Thu, Aug 29, 2013 at 09:47:56PM +0100, Guy Baxter wrote: On 29 August 2013 21:37, Kevin Falcone [1]falc...@bestpractical.com wrote: On Thu, Aug 29, 2013 at 05:34:14PM +0100, Guy Baxter wrote: Hi all, I've got an issue with RT at a glance global configuration not

[rt-users] Searching in RT

2013-08-30 Thread Bryon Baker
I have ran into an issue when search for tickets. I am searching for a number in the subject line when I am doing this RT assumes that I am search for a ticket number. Is there something I can do to change this behavior? I am using version 4.13 Thanks Bryon Baker Network Operations Manager

Re: [rt-users] Can't load UntouchedInHours module

2013-08-30 Thread Elliott, Kevin C (DOR)
That was indeed the issue. Thanks. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- boun...@lists.bestpractical.com] On Behalf Of Kevin Falcone Sent: Thursday, August 29, 2013 12:35 PM To: rt-users@lists.bestpractical.com Subject: Re: [rt-users]

Re: [rt-users] Can't load UntouchedInHours module

2013-08-30 Thread Elliott, Kevin C (DOR)
Good call. I've moved it over to /usr/local/share/request-tracker. -Original Message- From: Dominic Hargreaves [mailto:dominic.hargrea...@it.ox.ac.uk] Sent: Friday, August 30, 2013 1:17 AM To: Elliott, Kevin C (DOR) Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Can't

Re: [rt-users] Searching in RT

2013-08-30 Thread Jim Berry
Try putting the number in quotes.Also, Just hit enter in the Search... box to see the instructions for the simple search. Jim From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker Sent: Friday, August 30, 2013 2:20 PM To:

Re: [rt-users] Searching in RT

2013-08-30 Thread Bryon Baker
Great thanks that works great. Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care From: Jim Berry

Re: [rt-users] Searching in RT

2013-08-30 Thread k...@rice.edu
On Fri, Aug 30, 2013 at 06:20:27PM +, Bryon Baker wrote: I have ran into an issue when search for tickets. I am searching for a number in the subject line when I am doing this RT assumes that I am search for a ticket number. Is there something I can do to change this behavior? I am

Re: [rt-users] Re-send a previously attached attachment?

2013-08-30 Thread akos . torok
Hi Boli, We (Bekeny) did something related: http://requesttracker.8502.n7.nabble.com/attachment-improvements-td45499.html Regards, Ákos On Tue, Aug 13, 2013 at 10:35 PM, Boli b...@itss.co.tz wrote: Hi All, Apologies if I have missed something obvious. How can I re-send an attachment

Re: [rt-users] Most efficient way to update custom fields without creating too many transactions

2013-08-30 Thread Kevin Falcone
On Fri, Aug 30, 2013 at 02:09:16PM -0700, Landon Stewart wrote: On 29 August 2013 13:31, Kevin Falcone [1]falc...@bestpractical.com wrote: Because Custom Fields can hold a LONGBLOB worth of data. Go save a large text CF and look in the database. Saving them as 1000

Re: [rt-users] Most efficient way to update custom fields without creating too many transactions

2013-08-30 Thread Landon Stewart
On 29 August 2013 13:31, Kevin Falcone falc...@bestpractical.com wrote: Because Custom Fields can hold a LONGBLOB worth of data. Go save a large text CF and look in the database. Saving them as 1000 individual values makes 1000 records in the database, saving them as 1 large record makes 1

Re: [rt-users] Most efficient way to update custom fields without creating too many transactions

2013-08-30 Thread Landon Stewart
On 30 August 2013 14:29, Kevin Falcone falc...@bestpractical.com wrote: If you have a multiple value custom field, then each value will be an OCFV. As I wrote above Go save a large *text* CF and look in the database (added emphasis on text). It's unclear to me how you think we could store a