RT Version: 3.6.5
Hi,
I am trying to make the Starts date field updatable using a hyperlink
like the Last Content field to set the time value to now, this is in the
default Ticket Display screen Display.html.
I have updated the rt3/share/html/Ticket/Elements/ShowDates file to
include
RT Version: 3.6
Hi all,
What I am trying to do is add a priority field to the Update.html so
users can change priority of a ticket on comment and replies.
I have had a go at getting this working but can't get the priority field
to update when the comment/reply is saved, I think I'm
Hi,
Simple question but couldn't find a definitive answer.
RT Version 3.6.5
Is it possible to have a different Results page per queue when using
QuickSearch to select the queue results? i.e. clicking on the queue name
in QuickSearch
I know that the user has a default Search format
April 2011 15:28
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Default Search Format per queue
On Wed, Apr 06, 2011 at 11:04:27AM +0100, Dave Wells wrote:
Is it possible to have a different Results page per queue when
using QuickSearch to select the
queue results? i.e
Hi,
I am testing at present migrating my system from RT 3.6.5 to 3.8.7.
To fill you in on details I did this by:
1. Installing 3.8.7 on new RHEL 5 server
2. copying database from live system to Test system
3. running all the database and schema updates to test system.
4. migrating to
Hi Guys,
I know this has been brought up a couple of times on the lists, but
can't find anything that seems to work for me.
What I am looking for is a way to stop tickets being resolved if there
is no time worked set.
I have seen a post where Richard Ellis stated that adding this to your
Thanks Roy,
That's exactly what i am looking for =)
-Original Message-
From: Raed El-Hames [mailto:r...@vialtus.com]
Sent: 02 April 2009 14:18
To: Dave Wells
Subject: Re: [rt-users] Allow client to see their requested tickets
Dave;
The self service interface allows exactly
Hi Guys,
Just a quick question, when our users comment on a ticket in a new
state, the ticket is automatically moved to an open state.
There are no scripts I can find that carry out this action, is this a
default action and if it is can it be changed?
Many Thanks
Dave
Hi Guys,
Just a quick question, when our users comment on a ticket in a new
state, the ticket is automatically moved to an open state.
There are no scripts I can find that carry out this action, is this a
default action and if it is can it be changed?
Many Thanks
Dave
Wells; RT users
Subject: Re: [rt-users] On Comment set to open
On Wed, 07 Jan 2009 10:03:35 -0500, Dave Wells
dave.we...@foreshore.net
wrote:
Hi Guys,
Just a quick question, when our users comment on a ticket in a new
state, the ticket is automatically moved to an open state
Thanks very much for the info, makes sense now.
If I change html/Ticket/Update.html to set the status default to new, do
you think this would cause any issues?
-Original Message-
From: Stephen Turner [mailto:stur...@mit.edu]
Sent: 07 January 2009 15:56
To: Dave Wells; RT users
Subject
Hi,
I have search through the archive and cannot seem to find an answer for
how to set a default rows per box setting to all users I want to set
it to 50 and not the default of 10.
I know you can do this individually for each user in the Customise RT
at a Glance section, however I have not
Hi Violetta,
We have removed all global scripts on our queues a while ago.
Thanks
Dave
-Original Message-
From: Violetta Wawryk [mailto:[EMAIL PROTECTED]
Sent: 10 October 2008 12:15
To: Dave Wells
Cc: RT users
Subject: Re: [rt-users] On Comment resolved ticket set back to new
status
Its ok found the problem.
I was using the ReplyToResolved contribution on the RT wiki and it seems
to fire on a comment as well as a correspond.
I shall investigate.
Thx
Dave
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Dave
Wells
Sent: 10 October
Hi Guys,
On all of our queues when a ticket is in a resolved state and a user
makes a comment on the ticket the status of the ticket is set back to
new.
We have no defined scrips for the Queues or in Global configuration that
are set to do this. Is this a default action in RT if so is it
Hi Guys,
This may be very simple,
Is it possible to call an external script located on the system from a
Custom scrip i.e. from the Custom action preparation code or Custom
action cleanup code?
Thanks
Dave
___
Hi Guys,
I am running RT 3.6.4 and I have a very simple question.
Is it possible to supply dynamic content in an users signature?
i.e. we want to be able to put a link to a website in the users
signature that will link to a page that creates a feedback response and
we want to be able to
Hi,
We are using rt-crontool to send timed notifications based on different
criteria either to owners of tickets or queue groups after a period of
inactivity in some form.
The way we do this is to use RT::Action::RecordComment
http://wiki.bestpractical.com/view/RecordComment as the action of
From: Dave Wells
Sent: 18 August 2008 16:02
To: 'Jerrad Pierce'
Subject: RE: [rt-users] Using rt-crontool to send Timed Notifications
The issue is that we are looking to make our RT installation client
facing.
Therefore we do not really want comments about
Umm I didnt know that can you stop specific users or groups from seeing
comments. How do you do that? cause it sounds perfect.
From: Jerrad Pierce [mailto:[EMAIL PROTECTED]
Sent: 18 August 2008 16:12
To: Dave Wells
Subject: Re: [rt-users] Using rt-crontool
It's obvious when its pointed out to you isn't it =)
Thanks for the help
From: Jerrad Pierce [mailto:[EMAIL PROTECTED]
Sent: 18 August 2008 16:16
To: Dave Wells
Subject: Re: [rt-users] FW: Using rt-crontool to send Timed
Notifications
Hi,
We recently began experiencing a strange issue, if an external user
replies to a ticket and he is not the requester, a watcher or associated
with the ticket in anyway he should get a permission denied bounce
message because we only allow replyToTicket from the Requester.
However recently the
Hi,
We recently began experiencing a strange issue, if an external user
replies to a ticket and he is not the requester, a watcher or associated
with the ticket in anyway he should get a permission denied bounce
message because we only allow replyToTicket from the Requester.
However recently the
Hi,
I have tried carrying out the steps below, it does not seem to fix my
issues a view source from my RT still shows:
HTML
HEAD
TITLERT at a glance/TITLE
link rel=shortcut icon href=/NoAuth/images//favicon.png
type=image/png
link rel=stylesheet href=/NoAuth/webrt.css type=text/css
I have
I have solved my problem I had some Local overlays in /rt3/local/html/.
Deleted these and it solved my problem.
Dave
-
Hi,
I have tried carrying out the steps below, it does not seem to fix my
issues a view source from my RT
Hi,
My users have been experiencing issues when they try and search on
content in all Tickets. The problems they experience are a very long
wait 30-40 mins for the results to appear or most often the page will
just hang and go to a blank page.
We have approx 45000 tickets in our database.
I
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