that bcrypt is
hardcoded. Would BP accept a patch which enables a configuration parameter to
select the crypt method?
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of developers who forget to do that, and I assumed it in my reply. Sorry.
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On 12/08/2014 01:12 PM, Jo Rhett wrote:
Sphinx refuses to run without that parameter. Which given that it
wasn’t defined in the file they really should have set the default
appropriately and not whined at the user, but this is the version of
Sphinx currently in RHEL EPEL so there’s going
On 11/26/2014 05:32 PM, Jo Rhett wrote:
I’m doing an upgrade from 3.8.5 to 4.2. It seems to be going well. I’m
liking the changes. Glad to see RTFM integrated. My one big question
here that I think the documentation could definitely improve upon, is
what order to do the changes
On 12/12/2014 02:39 AM, Jo Rhett wrote:
Linking to the documentation makes sense. Linking to the module docs
without any clear installation instructions does not.
On Dec 12, 2014, at 10:06 AM, Alex Vandiver ale...@bestpractical.com wrote:
Picking a commonly-used module, RT::Extension::SLA
that, it cannot find the RT-specific paths and
makefile creation fails.
I suspect you’ve got this in your path because RT is your job. That’s not true
of a normal person. You shouldn’t test in your RT dev setup.
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modules work
and how Perl module distributions are sourced and installed. What are
your thoughts?
On 9 December 2014 at 05:07, Jo Rhett jrh...@netconsonance.com wrote:
So here’s my perspective. As someone with 25 years of sysadmin
experience, who has both used RT for many years
forum. I am explicitly requesting that
you enable moderation of this forum and prevent further attacks like this.
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, and to
link to further reading on how Perl modules work and how Perl module
distributions are sourced and installed. What are your thoughts?
On 9 December 2014 at 05:07, Jo Rhett jrh...@netconsonance.com wrote:
So here’s my perspective. As someone with 25 years of sysadmin experience,
who
that these links are broken in their current
form is confusing to me.
On 3 December 2014 at 18:40, Jo Rhett jrh...@netconsonance.com wrote:
As I said below, in the Extensions directory the links are broken. For
example,
Homepage link takes you to:
http://search.cpan.org/dist/RT-Extension
into this
problem.
On Dec 5, 2014, at 8:07 AM, Alex Vandiver ale...@bestpractical.com wrote:
On 12/01/2014 04:11 PM, Jo Rhett wrote:
version 2.0.8-1 rpm package for EL6
compat_sphinxql_magics was added in 2.0.1-beta, defaults to 0 in
2.1.1-beta, and was removed in 2.2.1-beta. I'm hesitant to add
Hey, dunno if this got overlooked during the short vacation week. This is a
pretty serious issue… asking users to manually hack up the URL in their
browser bar is not accessible.
On Nov 26, 2014, at 2:22 PM, Jo Rhett jrh...@netconsonance.com wrote:
Hey guys and gals, been a long time.
I’m
Likewise on this one. I’d appreciate a response from Best Practice as to the
proper ordering for an upgrade…
On Nov 26, 2014, at 2:32 PM, Jo Rhett jrh...@netconsonance.com wrote:
Hey guys and gals, been a long time.
I’m doing an upgrade from 3.8.5 to 4.2. It seems to be going well. I’m
version 2.0.8-1 rpm package for EL6
On Dec 1, 2014, at 9:21 AM, Alex Vandiver ale...@bestpractical.com wrote:
On 11/28/2014 03:12 AM, Jo Rhett wrote:
Understood. Just a clarity nitpick :) Although I am confused by your
statements that full text indexing isn’t available in MySQL. I’ve used
On Nov 27, 2014, at 6:55 AM, Alex Vandiver ale...@bestpractical.com wrote:
On 11/26/2014 06:35 PM, Jo Rhett wrote:
However [doc/full_text_indexing] contains only information on how to
enable full text indexing, and no information on how to enable it
without the indexing.
Mostly because
-MandatorySubject/
I did some random spot checking, and this appears to be true for every module
shown there.
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been done before 6 and 7, but it
seems to have worked and it displays the tickets and seems to operate properly.
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http://blog.bestpractical.com/2011/06/full-text-searching.html to the top of
this page.
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One of the managers here wants to rename the Nobody user to have a
different name.Can this be done without a code change?
(I'm leaving SVcolo on 9/30 so custom code fixes aren't a good idea
any more)
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On Sep 28, 2009, at 6:29 PM, Jesse Vincent wrote:
On Mon, Sep 28, 2009 at 05:09:49PM -0700, Jo Rhett wrote:
One of the managers here wants to rename the Nobody user to have a
different name.Can this be done without a code change?
To a first sapproximation, no, you can't do that. It would
on the code/
problem/solution.
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/Ignore any configured plugins
+RT::Config-Set( 'Plugins' = '' );
+
# Connect to the database and get RT::SystemUser loaded
RT::Init();
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/local/lib/perl5/5.8.8/mach /usr/
local/lib/perl5/5.8.8 .) at /u/rtweb/rt38/lib/RT.pm line 628.
* edits use lib line...
(next error)
* smacks head against table
;-)
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Something which changed in 3.8.3 - 3.8.4 broke the removing of
reminders. If you click the checkbox and click save, the reminder
doesn't go away.
I'd be happy to supply debug if there is a way to get some.
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Okay, this might be a fluke. The Reminder doesn't disappear --
returns checked -- but does disappear from the home page and the
upcoming reminders report. So it's a change in behavior that is
confusing if you got used to the old behavior.
On Aug 20, 2009, at 10:06 AM, Jo Rhett wrote
So I've read the RTFM manual and I'm no clearer really on what purpose
Topics provide. They don't see to add anything to the privileged
user interface. Is this something that is used in the self-service
interface?
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The RTFM PDF manual is very very very out of date. If I were to spent
the time breaking the PDF up into several wiki pages and updating
those pages to reflect 2.4.2 would that be acceptable?
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and he
FWIW our voicemail system dumps all voicemail as WAV files into a
separate queue that is transcribed by the support staff. We've
probably got 7k messages in there now, no problems so far.
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and other
I'd like to point out that this problem also re-appears in RTFM
Extract Article as well. With MessageBoxWrap = SOFT, all
paragraphs are a single long line.
On Jul 27, 2009, at 6:29 PM, Jo Rhett wrote:
Okay, I think I might have it.
# Default wrapping: HARD (choices SOFT, HARD)
Set
-bin/mailman/listinfo/rt-users
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, 2009, at 11:52 AM, Jo Rhett wrote:
Otmar, this looks great -- however it doesn't seem to be working.
Is there any useful way to debug this?
I've confirmed that the bounce e-mails all contain the information
you are looking for. Nothing bad appears in rt.log
On Jul 24, 2009, at 4:43 AM
. make testdeps should do the job just fine, thank you. You
can have make fixdeps use CPAN -- I'll never run it, and that way
people who want to swath/trash/destroy can do so at their leisure ;-)
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On Jul 28, 2009, at 1:28 PM, Jo Rhett wrote:
You can read the docs for that module and it
talks about arguments to Makefile.PL that will simulate testdeps or
fixdeps for you, and how to disable auto installation.
Ah yes, Perldoc. The greatest way to hide your documentation, so it
can only
with:
Type: mysql
Host: localhost
Name: rtweb_tickets
User: rtweb_tickets
DBA:root
Now inserting database ACLs
Granting access to rtweb_tickets@'localhost' on rtweb_tickets.
Done.
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Documentation.
Hm. And when I google the module this link isn't on the first page of
30 results.
I'm sorry, but read the docs is a pretty nasty reply if the docs
aren't anywhere one would expect to find them.
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disable it. Doesn't show. I re-enable it, it still doesn't show.
I finally determined that you have to set Type: to RTFM Article.
This is not mentioned in the documentation at all, but is clearly a
required step.
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distribution
After I spun off to the bitcard signup stuff I didn't go back to the
page and notice this text.
FWIW, the bitcard login system did give me a confirmation email today
so I do have a working login today. Dunno what the drama was.
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you replicate it?
On Jun 3, 2009, at 12:01 PM, Kevin Falcone wrote:
On Jun 3, 2009, at 2:47 PM, Jo Rhett wrote:
On Jun 3, 2009, at 5:23 AM, Kevin Falcone wrote:
I reported this message display bug about 3 months ago, Kevin
agreed
with the fix, but it's still present in 3.8.3. Without
On Jul 27, 2009, at 10:34 AM, Kevin Falcone wrote:
On Mon, Jul 27, 2009 at 09:58:08AM -0700, Jo Rhett wrote:
Kevin, this bug is still present in 3.8.4 -- I didn't apply our patch
to this when we installed it and I can easily see this problem.
3.8.4 was a bugrelease for 3.8.3, anything tabled
), the right to
modify the tickets he/she has created.
Jok
-Original Message-
From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-
boun...@lists.bestpractical.com] On Behalf Of Jo Rhett
Sent: Friday, July 24, 2009 3:42 PM
To: RT Users
Subject: [rt-users] ModifyTicket
of the ticket.
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for the patch I might be able to take it on next
week, after I do the long-delayed mail headers rewrite.
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URL are you viewing that looks long and run-on?
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On Jul 27, 2009, at 5:24 PM, Kevin Falcone wrote:
On Mon, Jul 27, 2009 at 08:17:58PM -0400, Kevin Falcone wrote:
On Mon, Jul 27, 2009 at 02:23:18PM -0700, Jo Rhett wrote:
All I see is the word download when I go to that link.
In our instance that paragraph would be a single long line
, etc can be done by users, without giving them the
rights to batch modify and update hundreds of tickets?
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. The excuse of being tired and emotional only carries
weight
for so long.
Gordon
Jo Rhett wrote:
See my reply. The part of the patch which you refused because it
was
well documented breaks RT. Not fixing that isn't something you can
simply document -- RT falls over. Searches break
. I'm sorry, I'm not willing to waste hours and give
up my first-born to send someone a comment. They clearly think that
accounts are very special things that we should be honored to have. I
think it's a PITA.
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I've confirmed that this is a bug. STANDALONE is defined as default
1, but never disabled when modperl2 or anything else is checked.
On Jul 23, 2009, at 11:17 AM, Jo Rhett wrote:
I'm not trying to run RT standalone, why does it refuse to install
due to missing standalone dependancies
entire configure line is ./configure --with-db-type=mysql --with-my-
user-group --with-db-dba=root --with-db-database=rt --with-web-
handler=modperl2 --with-db-rt-user=rt --with-db-rt-pass=hereilie --
prefix=/u/rtweb/rt38 --with-apachectl=/usr/local/sbin/apachectl
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is where your rt instance keeps its mason html
files
-our $MasonComponentRoot = '@MASON_HTML_PATH@';
+our $MasonComponentRoot = '@RT_PATH@/@MASON_HTML_PATH@';
# $MasonLocalComponentRoot is where your rt instance keeps its site-
local
# mason html files.
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On Jul 23, 2009, at 11:48 AM, Jesse Vincent wrote:
On Thu, Jul 23, 2009 at 11:22:19AM -0700, Jo Rhett wrote:
I've confirmed that this is a bug. STANDALONE is defined as default
1, but never disabled when modperl2 or anything else is checked.
We want it installed by default, as it's
may use Count method which counts all records
# that match condtion, but we really want to know only that
# at least one record exist, so we fetch first row only
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far, but please document this stuff so
that we can help.
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--with-db-type=mysql
On Thu, Jul 23, 2009 at 01:21:46PM -0700, Jo Rhett wrote:
So I just setup 3.8.4 as an install from source in its own directory
instead of using the FreeBSD port.
When I got done, I got a 404 error that wouldn't go away. RT log
indicated
[Thu Jul 23 19:57:45 2009] [warning
to local/plugins/RT-Extension-ToggleSuperUser/html/Callbacks/
ToggleSuperUser/Elements/PersonalQuickbar
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field in the
query, then switch to Advanced and add AND Type = 'reminder' to it
by hand, then save the query and build a dashboard from it.
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a HomepageComponent?
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-TicketObj-CurrentUserHasRight('ModifyTicket')) {
+ $$titlebar_cmd .= $CloneURL;
+ }
}
/%INIT
%ARGS
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http
replicate
the problem you were solving so we left it for further review when
we had a little more time to replicate.
It only happens when you click Show for outbound messages - ie, to
AdminCcs or Requestors. Normal ticket display is unaffected.
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wrote:
You can use custom portlet based on a component with
$tickets-{'allow_search_deleted'} = 1;
On Wed, Jun 3, 2009 at 6:04 PM, Ruslan Zakirov ruslan.zaki...@gmail.com
wrote:
There is no way to search deleted tickets in the web UI.
On Tue, Jun 2, 2009 at 10:48 PM, Jo Rhett
jrh
On Jun 3, 2009, at 5:30 AM, Kevin Falcone wrote:
Yes, there is a database upgrade involved.
$ rt-setup-database --action upgrade --datadir etc/upgrade/3.8.3
(snip)
Enter RT version you're upgrading from: 3.8.2
No DB changes between 3.8.2 and 3.8.3
Done.
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also aware that this will make the
installation even more tied-to-Jos-brain and less easy for others to
maintain, so...
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= new RT::Attachment($session{'CurrentUser'});
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try to
fix, but since I'm learning this myself right now, other people adding
good comments would be nice.
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result.
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This is now documented at
http://wiki.bestpractical.com/view/Shredder
I just aimed for some easy to use recipies.
It would be good for others to add what they know ;-)
On Jun 2, 2009, at 10:57 AM, Jo Rhett wrote:
If you search the wiki for Shredder you find
1) Lots of notes to not do
of these modules strict, would you accept the
patches?
On Jun 2, 2009, at 12:25 PM, Jo Rhett wrote:
rt-shredder --plugin help-Users
(snip)
no_tickets - boolean
If true then plugin looks for users who are not watchers (Owners,
Requestors, Ccs or AdminCcs) of any ticket.
Well, using
(
Shredder = $args{'Shredder'},
Objects = $objs,
On Jun 2, 2009, at 12:25 PM, Jo Rhett wrote:
rt-shredder --plugin help-Users
(snip)
no_tickets - boolean
If true then plugin looks for users who are not watchers (Owners,
Requestors, Ccs or AdminCcs) of any ticket
method which counts all records
# that match condtion, but we really want to know only that
# at least one record exist, so we fetch first row only
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this is the right approach. Is
there any way to modify the query done to pick up any valid contributor?
All we really want to do is delete users whose tickets have been
deleted (ie spam)
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-{'allow_deleted_search'} = 1;
$tickets-FromSQL( 'Watcher.id = '. $user-id );
# HACK: we may use Count method which counts all records
# that match condtion, but we really want to know only that
# at least one record exist, so we fetch first row only
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I'm not sure why the calendar is a popup. There's lots of room for it
on the reminders page itself. Would you accept a patch that put the
calendar on the page, and got rid of the popup?
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/Reminders_orig 2009-04-27 09:24:31.0
-0700
+++ html/Ticket/Elements/Reminders 2009-04-27 09:37:31.0
-0700
@@ -115,6 +115,7 @@
SELF:ShowEntry, Reminder = $reminder, Ticket = $Ticket
% }
% }
+i|/l(Check box to delete)//ibr /br /
/div
div
|/lNew reminder:/
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to delete)//ibr /
/td
/tr
/table
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of the mail are everyone but me. I've confirmed
this by both viewing the mail server logs and by checking the Show
next to the sent mail notification.
Obviously this is some misfire of the duplication suppression...
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Just for clarity, I am also an admincc watcher of the queue.
Anyone have any idea why admincc would be suppressed?
On Apr 24, 2009, at 12:33 PM, Jo Rhett wrote:
I modified the default Script to send AdminCC mail to AdminCCs and the
Owner of the ticket.
I observed today that it sends
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/rt38/. So
/usr/local/www/rt38/Ticket/Create.html
is the equivalent of and overlays:
/usr/local/share/rt38/html/Ticket/Create.html
Ah, that's probably the problem. Thanks!
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are going to be at the
same level, then it's going to be a problem.
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, etc) accounts for testing purposes.
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I find it very interesting that you can't see the requestor -- just
the CC receipients of a ticket, when you reply to a ticket. Is there
a strong reason for this?
Would a patch which put the requestor on the right of the Comment/
Reply select box for viewing be accepted?
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?
On Feb 25, 2009, at 1:44 PM, Stephen Turner wrote:
On Wed, 25 Feb 2009 15:51:05 -0500, Jo Rhett
jrh...@netconsonance.com wrote:
So we want to e-mail a copy of the web interface input to the
requestors when (and only when) the ticket was created via the web
ui.
I'm guessing I should have
However, stopping apache and clearing the mason cache and restarting I
don't see any of these changes.
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On Apr 20, 2009, at 6:51 PM, Jerrad Pierce wrote:
My understanding right now is
RT::MasonLocalComponentRoot /usr/local/www/rt38
No. Compiled Mason lives in RT::MasonDataDir
I'm talking about local overrides, for installing your own CallBacks
and such.
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were sent. If you have
owner and admincc being sent e-mail by the same Scrip, then it will
cut from two to one.
I haven't found a solution to Requestor and AdminCC duplicates,
because AdminCC is sent a different template.
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) will show
you the accepted names.
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Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
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Community help: http
probably wait if the next update is coming out fairly soon.
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Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
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On Mar 24, 2009, at 2:16 AM, Artem Naluzhnyy wrote:
Any idea how to use ResolvedRelative or something like Resolved
NOW() - INTERVAL 7 DAYS in searches?
Resolved -7 days
The now is implied.
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Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other
for ages :)
Okay, if the official answer is that this should work then I'll file
bugs against each thing that doesn't work.
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Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
___
http
inside a
shared virtual server and have it up and running without ever becoming
root in 5 minutes.
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Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
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as that same user, so that RT is running within
a single user account. I'm mostly there on a dev install, but I've
already had to modify far too many files for it to be a simple patch.
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Jo Rhett
Net Consonance : consonant endings by net philanthropy, open source
and other randomness
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