Show us your apache config for this site.
On Friday, April 5, 2013, Sergio Mesquita wrote:
Hello All!
Need your help, to make one change.
I have my RT working using this access http://IP/rt.
How can I change apahce settings so this works on http://IP.
I try a lot f settings, but witouht
Mesquita
sergio.mesqui...@gmail.comwrote:
Helo Paul!
Just upload the two files.
Httpd.conf and Rt.conf
Thanks for your help
2013/4/5 Paul Tomblin ptomb...@xcski.com
Show us your apache config for this site.
On Friday, April 5, 2013, Sergio Mesquita wrote:
Hello All!
Need your help
. If you need
commercial support, please contact us at sa...@bestpractical.com.
2013/4/5 Paul Tomblin ptomb...@xcski.com
In your rt.conf, change the Alias and ScriptAlias lines to
Alias /NoAuth/images /usr/local/rt/share/html/NoAuth/images/
ScriptAlias / /usr/local/rt/sbin/rt
Do you want the custom field value on a specific ticket?
my $st = $ticket-FirstCustomFieldValue(Show Tag);
Do you want the CustomField object for a specific field name on a specific
queue?
my $cf = $QueueObj-CustomField(Show Tag);
On Mon, Apr 1, 2013 at 11:45 AM, Raymond Corbett
On Saturday, March 30, 2013, Ray Corbett wrote:
How do I tell RT that I am using Perl 5.12 and not Perl 5.8.8
Is the new Perl in your PATH? Type which perl and perl -v to
check. If so, do you have an environment variable PERL5LIB and if so
what is it set to?
--
On Tue, Mar 26, 2013 at 11:44 AM, Raymond Corbett
raymond.corb...@arcproductions.com wrote:
Assuming I want to load a customfield, how would I identify it by name?
For example the one I called “Dev Code”
If you want the value of a custom field in a ticket, the easiest way is
My client created a bunch of RT ids without email addresses. Is there any
way to do a query to find that person's tickets (ie where they are the
requestor)? RT::Tickets-LimitWatcher is based on email address, and I'd
like to limit based on their RT::Principal-id instead. Is there a call to
do
On Tue, Feb 26, 2013 at 10:39 AM, Raymond Corbett
raymond.corb...@arcproductions.com wrote:
That fixed things up except now I have the owner field but no selections
in the list, the Me and Nobody.
** **
select type=select name=Owner
option
On Tue, Jan 22, 2013 at 11:37 AM, mrbeeye mrbe...@gmail.com wrote:
Description of environment and setup (see diagram here:
http://img262.imagevenue.com/img.php?image=867879360_rt_122_150lo.jpg
):
I went to that link and got multiple popups, several of which were flagged
as spam or phishing
On Mon, Nov 26, 2012 at 8:52 AM, Sebastian Flothow flot...@gip.com wrote:
Is there a way to have rt-server.fcgi terminate gracefully, i.e. such that
any currently running request is completed before exiting?
I'm pretty sure /etc/init.d/apache2 reload will do that.
--
Is there any way to add the x-ua-compatible header to RT? We're accessing
it through an intranet, and evidently IE defaults to quirks mode in the
intranet without it, in spite of the doctype HTML tag.
!DOCTYPE html
html
head
meta http-equiv=x-ua-compatible content=IE=edge /
--
On Thu, Nov 8, 2012 at 12:37 PM, testwreq wreq testw...@gmail.com wrote:
Actually now this is my host file. When I restart apache, I get the
following error:
PerlResponseHandler', perhaps misspelled or defined by a module not
included in the server configuration...
Do you have your
On Tue, Nov 6, 2012 at 4:58 AM, Tim Cutts t...@sanger.ac.uk wrote:
But generally you don't want to do that, and instead you want to use the
perl API to get at them:
my $attachments = RT::Attachments-new(RT-SystemUser);
$attachments-LimitByTicket(294774);
$attachments-LimitNotEmpty;
And if
I have a custom workflow which uses a custom web interface. When the user
clicks the Submit button, the interface creates a Master ticket, and
then a bunch of sub-tickets, the number of which varies depending what
services they are requesting. The users are complaining that the process
of
Did you restart RT after making the change? Unless you're in development
mode, it won't pick up the changes. You probably need to flush your mason
cache as well, just to be safe.
On Fri, Oct 26, 2012 at 9:40 AM, Red Pantyhose redpantyh...@yahoo.comwrote:
Dear Christian
Thank you I applied
On Tue, Oct 16, 2012 at 5:56 PM, Mike James mja...@profitpoint.com wrote:
[root@tracker ~]# su -l rt_user
[rt_user@tracker ~]$ psql -d rt4 -U rt_user
psql (9.2.1)
Type help for help.
How about if you try
psql -H localhost -U rt_user rt4
That will tell you if you've configured postgres to
On Wed, Sep 26, 2012 at 1:49 PM, Ben Brown ben.br...@datamark.com wrote:
A second problem - in Chrome for Windows, widget icons (the arrows next to
menus Home, Tickets, Tools, etc) as well as the menu rollup icons, are
missing. It works in Firefox and IE. It also works on Chrome for Mac. I can
I've noticed that I can steal a ticket using the Actions-Steal
dropdown on the ticket display, however I can't steal if by changing the
Owner dropdown on the Basics page. When I attempt to, I get a message
You can only take tickets that are unowned. Is this intentional, or an
oversight?
Also,
On Wed, Sep 19, 2012 at 2:25 PM, Matt Brennan brenna...@gmail.com wrote:
2924 through 2935. I do notice that there's something about Force in
that if statement, but it seems force is an internal thing to allow
automated processes to override the check.
Oh, it looks like I can do it
I have three custom pages, call them d.html, a.html and c.html.
d.html is the dashboard for the plugin, and from that one to either of
the others and back to d.html. I transition between them using
'window.location = d.html;' which works fine for all of the transitions,
except one. When I'm on
On Monday, September 17, 2012, Chris O'Kelly wrote:
Hi Paul,
** **
Firstly, I'll just point out this isn't my fix, it's stolen from the top
answer of
http://stackoverflow.com/questions/4762254/javascript-window-location-does-not-set-referer-in-the-request-header,
but it is elegant
On Wed, Sep 5, 2012 at 8:49 AM, Raphaël Berlamont
raphael.berlam...@raphux.com wrote:
2012/9/4 Paul Tomblin ptomb...@xcski.com
What happens if you just try to send an email to one of those
addresses from the command line on that server? I.e.
Mail -s test message corp_admin_...@myfirm.fr
On Tue, Sep 4, 2012 at 8:52 AM, Raphaël Berlamont
raphael.berlam...@raphux.com wrote:
[Tue Sep 4 09:34:43 2012] [info]:
rt-4.0.7-1945-1346751283-749.7324-1...@myfirm.com #7324/120687 - Scrip 10
On Resolve Notify Requestors
(/opt/rt4/sbin/../lib/RT/Action/SendEmail.pm:301)
sendmail: fatal:
On Tue, Sep 4, 2012 at 9:57 AM, Raphaël Berlamont
raphael.berlam...@raphux.com wrote:
OK for this first error, but the second one disappears as soon as I restart
apache, and RT work flawlessly for minutes/hours (depending on load maybe) :
[Tue Sep 4 09:34:43 2012] [error]:
On Tue, Sep 4, 2012 at 11:56 AM, Raphaël Berlamont
raphael.berlam...@raphux.com wrote:
2012/9/4 Paul Tomblin ptomb...@xcski.com
I can't think of any reason why sendmail thinks it needs to tell the
mail user agent (MUA) this. Mail Transfer Agents (MTA) like sendmail
should do queuing
On Tue, Sep 4, 2012 at 1:14 PM, Raphaël Berlamont
raphael.berlam...@raphux.com wrote:
Here you can fin a pastebin of ll those messages :
http://pastebin.com/GemuDHSw
.
What happens if you just try to send an email to one of those
addresses from the command line on that server? I.e.
Mail -s
On Tue, Sep 4, 2012 at 3:05 PM, Jeff Blaine jbla...@kickflop.net wrote:
my $ticket = $self-TicketObj;
$ticket-Comment(content = blah!);
my $mimeObj = MIME::Entity-build(
Type = 'multipart/mixed',
'Message-Id' = RT::Interface::Email::GenMessageId,
Subject = $subject,
On Fri, Aug 31, 2012 at 10:10 AM, Shawn Plummer plum...@geneseo.edu wrote:
Anyone with Oracle will probably need to do this:
Correct me if I'm wrong, but isn't Oracle violating the SQL spec by
treating empty strings as equivalent to null? I expect that kind of
behavior from MySQL, but from
On Thu, Aug 30, 2012 at 2:52 PM, Kevin Falcone
falc...@bestpractical.com wrote:
This should be easy to fix. Don't specify %ARGS and just
do a return if ref $ARGS{URL} to skip the first variant of the
callback.
Yes, that worked.
Is there a 4.2 git repo up in the usual places?
--
I'm trying to make it so when a user logs out of RT, they get taken
back to my page when they log back in. But I'm having problems with
the callback in /NoAuth/Logout.html, because it seems like the
Default callback is called twice, once in %init and once in the
main, but with different
I've had this weird situation where when I call an AJAX function, even
though the Mason handler file calls $m-abort, I was still getting
HTML from the autohandler in the directory above the directory where
the handler lived, and RT autohandler stuff after that. This was only
happening on my Mac,
My code makes an ajax call to a mason file that emits some json. That
mason file uses the exact same techniques that RT's own ajax mason
files use to make sure it isn't polluted with html - it calls
$m-abort after emitting the json. On my Linux box (Ubuntu 12.04,
some dependencies installed with
On Mon, Aug 20, 2012 at 8:11 PM, Paul Tomblin ptomb...@xcski.com wrote:
I send a copy of my latest code to my client. He followed my installation
instructions (added the plugin name to RT_SiteConfig.pm @Plugins, do a perl
Makefile.pm; make; make initdb; make install, restart the server
I send a copy of my latest code to my client. He followed my installation
instructions (added the plugin name to RT_SiteConfig.pm @Plugins, do a
perl Makefile.pm; make; make initdb; make install, restart the server),
but when he tries to go to the first page of my code
On Fri, Aug 17, 2012 at 3:26 AM, Martin Drasar dra...@ics.muni.cz wrote:
Still, I wonder how come that Paul could successfully run my scripts...
Because I didn't put it in Elements, I put it in the directory with the
code I was working on, and because I didn't try it with %flags.
If there is
On Thu, Aug 16, 2012 at 5:22 AM, Martin Drasar dra...@ics.muni.cz wrote:
The problem is, when I remove the flags section, the ajax call fails
with 403. If I keep it, I get back following error: syntax error at
/home/RT/RT-4.0.6/local/html/Ticket/Elements/TestComponent line 15, at EOF
Do you
On Thu, Aug 16, 2012 at 7:24 AM, Martin Drasar dra...@ics.muni.cz wrote:
On 16.8.2012 13:15, Paul Tomblin wrote:
On Thu, Aug 16, 2012 at 5:22 AM, Martin Drasar dra...@ics.muni.cz
mailto:dra...@ics.muni.cz wrote:
The problem is, when I remove the flags section, the ajax call
On Thu, Aug 16, 2012 at 8:00 AM, Martin Drasar dra...@ics.muni.cz wrote:
Ajax request on this component fails with this error:
Error during compilation of
/home/RT/RT-4.0.6/local/html/Ticket/Elements/TestComponent:brsyntax
error at (eval 1164) line 12, at EOF
I copied your code into my web
On Thu, Aug 16, 2012 at 9:21 AM, Martin Drasar dra...@ics.muni.cz wrote:
My question is - how can I diagnose, whether there is a problem with
(auto|d)handlers? I haven't touched any of them since the installation.
Ok, this is a real desperation measure, but I modified /opt/rt4/lib/RT.pm
and
On Thu, Aug 16, 2012 at 1:04 PM, Kevin Falcone falc...@bestpractical.comwrote:
The config option is called MinimumPasswordLength, not
MinPasswordLength. It works fine for me.
And just as an aside, if you force your users to use 10 character
passwords, I can *guarantee* that most of them will
On Wed, Aug 15, 2012 at 11:37 AM, Martin Drasar dra...@ics.muni.cz wrote:
I have used MakeClicky actions to extend the RT UI and now I would like
my extensions to do some ajax stuff on click. I would like to know, how
I can create new Mason component and set it as a valid target for the
ajax
I don't know why I had the problem before with my ajax files when I didn't
have the inherit = undef before, but I took them all out and all my ajax
calls appear to still be working. So I guess you don't need that %flags
section.
--
http://www.linkedin.com/in/paultomblin
On Tue, Aug 14, 2012 at 3:27 AM, Gergely Buday gbu...@gmail.com wrote:
Hi there,
I was able to log a custom field value in a scrip:
my $user=$self-TransactionObj-CreatorObj;
my $cfvs = $user-CustomFieldValues('107');
while(my $cfv = $cfvs-Next) {
$RT::Logger-info(cfv-Content= .
On Thu, Aug 9, 2012 at 12:01 PM, Gergely Buday gbu...@gmail.com wrote:
Hi there,
how can I run a perl script through the RT environment so that I can
use the database and all the modules, but see the compiler output on
my faulty experiments?
- Gergely
use lib /opt/rt4/lib;
use RT;
That
On Thu, Aug 9, 2012 at 12:45 PM, Thomas Sibley t...@bestpractical.comwrote:
and
RT-Init;
RT-LoadConfig;
Looking at my unit test scripts, I seem to have
RT::Init;
RT::LoadConfig;
There shouldn't be a difference, should there?
--
http://www.linkedin.com/in/paultomblin
I've seen this exact thing happen when the person trying to add the
watchers didn't have permissions to the queues in question. Rather than
handling it properly, RT sticks a null queue name into the query, which the
query doesn't like much.
On Wed, Jul 25, 2012 at 10:18 AM, Betz, Gregory
...@lists.bestpractical.com [mailto:
rt-users-boun...@lists.bestpractical.com] *On Behalf Of *Betz, Gregory
*Sent:* Wednesday, July 25, 2012 10:29 AM
*To:* Paul Tomblin
*Cc:* rt-users@lists.bestpractical.com
*Subject:* Re: [rt-users] EXTERNAL: Re: Group not found
** **
Hey Paul
I have a couple of web pages that are being installed as an extension
(along with Scrips and Actions etc). I want to pass information from one
part of the web interface to another part of the web interface. I thought
of using the session, having the mason code setting $session{'Clients'} =
sudo apt-get install libplack-perl
On Thu, Jun 21, 2012 at 10:46 AM, Borngunners borngunn...@aol.com wrote:
This is the error log from apache2
[Wed Jun 20 06:46:44 2012] [notice] Apache/2.2.22 (Ubuntu)
PHP/5.3.10-1ubuntu3.2 with Suhosin-Patch mod_perl/2.0.5 Perl/v5.14.2 $
[Wed Jun 20
On Thu, Jun 21, 2012 at 11:33 AM, Borngunners borngunn...@aol.com wrote:
Can't locate JSON.pm in @INC (@INC contains: /opt/rt4/sbin/../local/lib
/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib /opt/rt4/sbin/../lib
/etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2
On Thu, Jun 14, 2012 at 9:48 AM, Matthew W. matt.k.w...@gmail.com wrote:
Here's some psuedocode (code not tested and may contain typos, but my
code works just fine as I can see the transactions in the ticket
history):
my $Value = 'some value';
my $CFName = 'customCF';
my $CF-LoadByName(
On Wed, Jun 13, 2012 at 9:41 AM, Mark Collins m...@westgateit.com wrote:
Yes - even after the mason cache has been cleared the callback isn't running.
If the callback has an error, it exits silently. I found a couple of
problems like this by going into /opt/rt4/lib/RT.pm and adding
Carp::click;
I have a need to access information in another database simultaneously
to the , so I cloned RT::Handle.pm into my own RTx::FooBar::Handle
that access the other database. Now I'm testing this on my Linux box
and everything is running fine, but I copied it over to my MacBook Pro
in order to demo it
On Mon, Jun 4, 2012 at 12:58 PM, Alexander Reintzsch
alexander.reintz...@netsystem.de wrote:
Well, thanks for the idea. But autohandler doesn't work at all. Neither
in share/html/NoAuth/images nor anywhere else. It's beeing ignored.
I copied the picture, see attachment, into
On Wed, Jun 6, 2012 at 12:02 PM, Thomas Sibley t...@bestpractical.com wrote:
Make your plugin's images directory something that's not in core RT.
You're running into an annoying Mason quirk involving autohandlers and
multiple component roots, I believe.
The mystery deepens. I put some debugging into the autohandler in
/opt/rt4/share/html/NoAuth/images/autohandler:
%INIT
# This autohandler will spit out RT's images if the user hasn't
# properly configured their webserver to stop RT from passing
# images through the mason handler.
my $file =
On Wed, May 23, 2012 at 11:09 AM, Thomas Sibley t...@bestpractical.com wrote:
rt-4.0.6-14259-1337770327-43.416-...@ichec.ie: `/usr/sbin/sendmail
-oi -t` exited with code 1 at
/opt/rt4/sbin/../lib/RT/Interface/Email.pm line 466.
Exit code 1 isn't very useful, unfortunately. Does this happen
How can I override a default scrip for a queue? If I define a new
scrip with the same name as an existing one, it runs both of them.
--
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin
On Fri, May 18, 2012 at 3:47 PM, Bill Cole
rtusers-20090...@billmail.scconsult.com wrote:
Another option is to modify the Global Scrip with a User Defined Condition
that returns 0 if the Queue is one that you want to exempt.
How do I programmatically add one of these User Defined Conditions to
On Fri, May 18, 2012 at 5:40 PM, Paul Tomblin ptomb...@xcski.com wrote:
rtusers-20090...@billmail.scconsult.com wrote:
Another option is to modify the Global Scrip with a User Defined Condition
that returns 0 if the Queue is one that you want to exempt.
How do I programmatically add one
On Fri, May 18, 2012 at 11:51 PM, Bill Cole
rtusers-20090...@billmail.scconsult.com wrote:
On 18 May 2012, at 17:40, Paul Tomblin wrote:
On Fri, May 18, 2012 at 3:47 PM, Bill Cole
rtusers-20090...@billmail.scconsult.com wrote:
Another option is to modify the Global Scrip with a User Defined
On Thu, May 17, 2012 at 4:15 PM, Paul Tomblin ptomb...@xcski.com wrote:
I'm currently using this:
{
my $attachments = RT::Attachments-new(RT-SystemUser);
$attachments-LimitByTicket($ticket-id);
$attachments-Limit( ALIAS = $attachments-TransactionAlias
Can I build a string in an Action and access it somehow in the
template? Can the template call a sub or access a variable from the
Action?
--
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin
In RT_Config, it looks like you shouldn't even have to specify
WebBaseURL - it appears to look to see if WebPort is 443 and changes
it to https accordingly.
On Wed, May 16, 2012 at 11:20 AM, Giles Coochey gi...@coochey.net wrote:
I have the following set up:
Clients -- Squid SSL Offload /
can read more about what turning it On or Off
means in the documentation for your version of Apache.
If you use RT behind a reverse proxy, you almost certainly want to
enable this option.
=cut
Set($CanonicalizeRedirectURLs, 0);
On Wed, May 16, 2012 at 11:24 AM, Paul Tomblin ptomb...@xcski.com
If I don't want a default Scrip to run on a particular queue, is there
a way to stop it? The only way I've found so far is to make a Overlay
that checks the queue, and either returns 0 or calls
SUPER::IsApplicable. Is that the best way?
--
http://www.linkedin.com/in/paultomblin
I wanted to arrange some text in the Create data on a ticket I'm
creating programmatically into a nice neat table, and so I created it
as
my $mimeObj = MIME::Entity-build(
Type = 'text/html',
Charset = 'UTF-8',
'Message-Id' = RT::Interface::Email::GenMessageId,
Subject = Change Request,
On Fri, May 4, 2012 at 6:11 AM, Joshua Laroff jlar...@gmail.com wrote:
my $cf = RT::CustomField-new($RT::SystemUser);
$cf-LoadByName(Name = 'Customer');
...
$self-TicketObj-AddCustomFieldValue(Field = $cf, Value = $result);
return 1;
Actually, I think you can just pass the field name
I'm seeing this on my console
[Thu May 3 23:06:29 2012] [warning]: DBD::Pg::st execute failed: ERROR:
relation tickets does not exist
LINE 1: SELECT main.* FROM Tickets main WHERE (main.Status != 'dele...
^ at
/usr/share/perl5/DBIx/SearchBuilder/Handle.pm line 509.
I have a script that creates a ticket, then one or more child tickets of
that ticket in a different queue, and then one or more child tickets of
them in yet another queue. I also wrote a test to call that script and
then verify that the expected tickets exist, etc. However, when I try to
clean
On Tue, May 1, 2012 at 9:45 AM, Paul Tomblin ptomb...@xcski.com wrote:
recursiveDelete($child-id);
Never mind, figured it out. That should be
recursiveDelete($child-BaseObj-id);
--
http://www.linkedin.com/in/paultomblin
http://careers.stackoverflow.com/ptomblin
.
24.04.2012 22:42 пользователь Paul Tomblin ptomb...@xcski.com написал:
When I'm creating a ticket with RT::Ticket api, how do I set the text that
goes into the box that says Describe the Issue below? It appears to end
up as an attachment, and I can retrieve it from an existing ticket using
my
When I'm creating a ticket with RT::Ticket api, how do I set the text that
goes into the box that says Describe the Issue below? It appears to end
up as an attachment, and I can retrieve it from an existing ticket using
my $attachments = RT::Attachments-new(RT-SystemUser);
On Mon, Apr 9, 2012 at 3:35 PM, Paul Tomblin ptomb...@xcski.com wrote:
I have a ScripAction that activates when a ticket is resovled. If I set a
custom field and resolve the ticket on the web site (
http://localhost:8080/Ticket/Modify.html?id=1), I'm trying to pull out
the new custom field
On Tue, Apr 10, 2012 at 12:12 PM, Ruslan Zakirov r...@bestpractical.comwrote:
# Find the custom field myCustom
my $myCustom = $ticket-FirstCustomFieldValue(myCustom);
$RT::Logger-debug(custom field = . $myCustom);
but it never gets the value. Is there somewhere else I need to look for
I have a ScripAction that activates when a ticket is resovled. If I set a
custom field and resolve the ticket on the web site (
http://localhost:8080/Ticket/Modify.html?id=1), I'm trying to pull out the
new custom field value in the Scrip using
# Find the custom field myCustom
my $myCustom =
I can't find any documentation for the @CustomFields initialization as used
in some extensions in etc/initialdata (or any of the others you can set
there, like @Queues). I can't even find where that code is processed. Any
hints?
--
http://www.linkedin.com/in/paultomblin
On Thu, Mar 29, 2012 at 4:54 AM, Tim Cutts t...@sanger.ac.uk wrote:
Insecure dependency in require while running with -T switch at
/opt/rt4/lib/RT/Config.pm line 904.
That's the key line. It looks like a conflict between using taint mode
and the Config.pm file. Try the test without taint
Is there any documentation somewhere on how to package up the extensions -
not how to write them, but how to do the other stuff like the Makefile.PL
and META.yml so that it installs. I tried just copying the Makefile.PL and
MANIFEST and META.yml from another project, but my html files didn't
On Wed, Mar 28, 2012 at 11:03 AM, Kevin Falcone
falc...@bestpractical.comwrote:
On Wed, Mar 28, 2012 at 10:58:03AM -0400, Paul Tomblin wrote:
Is there any documentation somewhere on how to package up the
extensions - not how to write
them, but how to do the other stuff like
Is it possible to do a perl unit test that uses the RT config file? I
tried this is my test:
#!perl -T
use Test::More tests = 1;
use RT;
BEGIN {
RT::LoadConfig();
use_ok( 'RTx:FooBar' );
};
And I get some errors about being unable to use RT_SiteConfig.pm:
t/01-db.t . Couldn't
On Wed, Mar 28, 2012 at 6:52 PM, Joe Harris drey...@gmail.com wrote:
In your script add:
use libs /opt/rt4/lib/
To see if for some reason your env vars aren't seeing the RT path.
Turns out it's 'use lib qw{/opt/rt4/lib};', but it didn't seem to help.
Thanks anyway.
--
I would like to put a group name into a custom field, and then see only the
tickets in a certain queue where that group is a group that I belong to. I
know how to do this from pgsql:
select t.*
from tickets t
join queues q on t.queue = q.id
join objectcustomfieldvalues ocfv on objecttype =
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