Ski;
You best option is to edit
html/SelfService/Update.html
and remove
tr
td class=label
|/lStatus/
/td
td class=value
/Elements/SelectStatus, Name=Status, DefaultLabel =
loc([_1] (Unchanged), loc($Ticket-Status)), Default =
$ARGS{'Status'} ||
Manohar;
Global or queue scrip ;
condition : On Create
action: User defined
Custom action preparation code:
return 1;
Custom action cleanup code:
if ($self-TicketObj-RequestorAddresses =~ /myna...@somedomain\.com
mailto:myn...@somedomain.com/ ) {
$self-TicketObj-SetQueue('new_queue');
Hi Thiery;
You can try the following settings in RT_SiteConfig.pm:
#An array that contains languages supported by RT's internationalization
#interface. Defaults to all *.po lexicons; setting it to Cqw(en ja)
will make
#RT bilingual instead of multilingual, but will save some memory.
Hi Ken;
What do you mean, the Update form which is in
/opt/rt3/share/html/Ticket/Update.html??
Roy
Kenneth Crocker wrote:
To list,
Where (or what directory/file) can I find the code for the Comment
Reply screens for a ticket?
Thanks.
Kenn
LBNL
Discover RT's hidden secrets with RT
El-Hames r...@vialtus.com wrote:
Upgraded from 3.6.4 to 3.8.7
After the upgrade some of my users are getting the below message:
Can't call method LanguageHandle on unblessed reference at
/opt/rt3/share/html/l line 49.
we only use english and have set
Set(@LexiconLanguages, qw(en
Hi;
apache / mod_perl 2 and mysql 5.1.24
Just upgraded to 3.8.7 including the database schema changes (changing
tables to utf8 -- etc )
One of my users often executes the following query:
( Subject LIKE 'EXAMPLE' OR Subject LIKE 'EXAMPLE CC' OR Subject LIKE
'EXAMPLE 2' OR
Upgraded from 3.6.4 to 3.8.7
After the upgrade some of my users are getting the below message:
Can't call method LanguageHandle on unblessed reference at
/opt/rt3/share/html/l line 49.
we only use english and have set
Set(@LexiconLanguages, qw(en));
in RT_SiteConfig but no luck ?? any ideas
Jonathan;
What is userid ??
if userid is the numeric id value of the user then what you need is
if ($self-TicketObj-Owner == userid) {
if userid is the user name string then what you need is
if ($self-TicketObj-OwnerObj-Name eq 'userid') {
Roy
Jonathan Rummel wrote:
Hi all,
All I want
Eric;
What happens if you
Set($UseFriendlyFromLine , 0);
in your RT_SiteConfig.pm ??
Roy
Busalacchi, Eric wrote:
I tried searching the archive a bit for the answer but I wasn’t able
to pin down exactly what I’m doing wrong. Basically we are trying to
give a friendly generic name to
Hi;
rt-3.8.7
When listing the queues in /Admin/Queues/index.html I would also like to
include the SubjectTag , is this possible ??
Looking through the code and database it seems the queue subject tag is
an Attribute entry with the Queue id and the Tag encrypted (hashed)
within the Content
$COLUMN_MAP = {
in Elements/RT__Queue/ColumnMap
Regards;
Roy
Raed El-Hames wrote:
Hi;
rt-3.8.7
When listing the queues in /Admin/Queues/index.html I would also like to
include the SubjectTag , is this possible ??
Looking through the code and database it seems the queue subject tag
Laura;
Change it in RT_Config.pm (Should be RT_SiteConfig.pm)..
the bit you are looking for is
=item C$OldestTransactionsFirst
By default, RT shows newest transactions at the bottom of the ticket
history page, if you want see them at the top set this to '0'. This
option can be overridden by
Hi;
rt-3.8.7
Second time of asking;
Please can someone help me understand what Tickets_Overlay.pm:
sub _DirectlyCanSeeIn
sub CurrentUserCanSee
do;
Been looking at them for the last couple of days and cannot figure out
the point or what they do?
Any pointers will truly be appreciated
Hi ;
3.8.7
with Set($UseSQLForACLChecks,'1');
When debugging what sql is generated by what I noticed the system saved
search Search - My Tickets is generating the following sql:
SELECT DISTINCT main.* FROM Tickets main JOIN Groups Groups_1 ON (
Groups_1.Domain = 'RT::Ticket-Role' ) AND (
Hi;
RT-3.8.7
apach2, mysql5,mod_perl2,DBIx::SearchBuilder v1.56;
-- I have Set($StatementLog,'debug') so I can see sql statements
-- And I have
Set($UseSQLForACLChecks,'1');
I am seeing lots of SELECT * FROM CachedGroupMembers WHERE GroupId =
'2034' AND MemberId = '1', in my logs
2034 is a
Riz;
What are your
Set($WebBaseURL ,
Set($WebURL ,
Set to, I believe these should be ending with /
ie
Set($WebBaseURL , https://mydomain.com/;);
Set($WebURL ,https://mydomain.com/;);
Regards;
Roy
softouch wrote:
Hello Folks,
i have installed RT3.8.7 on Ubuntu 8.4 a couple of week ago. in
Maybe this time I'll get an answer ..
RT-3.8.7 NO customisation apart from css
DBIx - 1.56 apache2,mod_perl2
I am seeing a lot of queries (1146 of them)
SELECT ACL.id FROM ACL, Groups, Principals, CachedGroupMembers WHERE
(ACL.RightName = 'SuperUser' OR ACL.RightName = 'ShowACL') AND
in the
ACL table. Unless, of course, you have Rights Matrix installed. That
would also help. I don't know if Rights Matrix works on 3.8.x, but it
certainly is worth a try.
Kenn
LBNL
On 2/8/2010 8:50 AM, Raed El-Hames wrote:
Maybe this time I'll get an answer ..
RT-3.8.7
No new tables Ken, just a lot of new content and data type changes.
if you download the source code have a look in etc/upgrade/* for each
version above 3.6.4
As I remember , you use oracle , not sure if the data type changes
effect your system,
Regards;
Roy -- returning the favour
Ken
Any ideas anyone
Roy
Raed El-Hames wrote:
Hi;
RT-3.8.7
apach2, mysql5,mod_perl2,DBIx::SearchBuilder v1.56;
-- I have Set($StatementLog,'debug') so I can see sql statements
-- And I have
Set($UseSQLForACLChecks,'1');
I am seeing lots of SELECT * FROM CachedGroupMembers WHERE GroupId
Hi;
mod_perl2,apache2,rt-3.8.7 and mysql5
I need to add a key in the %FIELD_METADATA hash (with
Tickets_Overlay.pm), I expected to be able to customise this as per the
usual, ie
-Create local/RT/Tickets_Vendor.pm
-Copy our %FIELD_METADATA = ( );
-Copy %dispatch
- Copy
sub FIELDS { return
RT::View::ConciseSpreadsheet created its own link typically at the bottom of
the search results, I think the link is Spreadsheet(Concise).
You can modify your html so the new link replaces the top Spreadsheet link.
I will interested to know if RT::View::ConciseSpreadsheet works out of the box
And now I strongly recommend you go and change the user name and
password you sent to a mailing list.
Roy
Wagner Pereira wrote:
Kevin,
I think I already did that. I created a file named .fetchmailrc on the
same RT directory.
Look:
rtracker:/etc/request-tracker3.6# vim .fetchmailrc
set
Yep, its all you need , read the instructions from the README file in
the rt source code, the part under
SETTING UP THE MAIL GATEWAY
---
Roy
Wagner Pereira wrote:
Hi, folks.
And now, almost all of the main settings are done!
But, I need to setting up my RT to
Tim;
Tim Bonnell wrote:
Searchable body. I used RT to log customers problem requests, and
document the solution. I would include code snippets, error logs etc,
and would need to be able to search for these pieces in future call
requests.
You can search for anything in RT,
Hi;
Have anyone tried using the rt client (rt3/bin/rt) from within the web
interface (apache2/mod_perl2) ?
Or have anyone tried to get 2 RT instances talking to each other (in a
method other than email)?
We have 2 sites each with its own RT and sometimes there will be shared
issues that both
I might be wrong , but the forward function will only forward a
particular reply or comment ..
As I understand it what you need is a report on a ticket(s) including
ticket status etc, if this is the case, there is nothing to do this
within RT by default; however its fairly easy to do in a perl
Hi;
Source : RT-3.6.4 ,
Destination: RT-3.8.5
Both on apache2 and mysql 5
I am unable to create ticket using the RT client when the text (content)
is multi lines (line breaks \n); the command I issue:
`/opt/rt3/bin/rt create -t ticket set subject=$subject set
queue=$queue set
Kenneth;
Name should also be unique , else how would 'someuser' login with their
password?
As far as I know if a user created via email , then the Name will be the
email address which should also be unique across the internet.
Regards;
Roy
Kenneth Marshall wrote:
Dear RT developers,
I have
Nachricht-
Von: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] Im Auftrag von Raed El-Hames
Gesendet: Montag, 7. Dezember 2009 19:19
An: RT Users
Betreff: [rt-users] RT response time
Hi;
Versions 3.6.4 and 3.8.5
apache2,mod_perl2 and mysql5
Have
server is Gig link ..
Does anyone else see this slowness?
Roy
Matthew Seaman wrote:
Matthew Seaman wrote:
Raed El-Hames wrote:
Versions 3.6.4 and 3.8.5
apache2,mod_perl2 and mysql5
Have anyone done any kind of monitoring / profiling of RT response
time, ie measure the time it takes
Hi;
Versions 3.6.4 and 3.8.5
apache2,mod_perl2 and mysql5
Have anyone done any kind of monitoring / profiling of RT response time,
ie measure the time it takes to display a ticket / (or create a ticket
but possibly doing this every 5/10 minutes wont be desirable)
Can anyone recommend any
Hi Torsten;
Try
$related-BaseObj-Comment(
Creator = $self-TransactionObj-Creator,
Content = $self-loc( Information added by [_1]., # loc
$self-TransactionObj-CreatorObj-Name,
) . \n . $self-loc( Notes: [_1], # loc
$note
),
);
Note the Creator line I
But does n't this allow everyone to see every ticket??
Are you sure you want to do that? does n't your customers mind that
their issues are visible to other customers?? is that legal (data
protection etc)?
Or have I missed something?
Roy
Rui Vitor Figueiras Meireles wrote:
Ok. I was able to
Thanks Kevin it was indeed the wrong version of
RT-Extension-MergeUsers, installed 0.03_02 and it works fine.
Regards;
Roy
Kevin Falcone wrote:
On Tue, Sep 15, 2009 at 04:53:21PM +0100, Raed El-Hames wrote:
Hi There;
(Perl v5.8.8 under linux ,mod_perl2
v2.03,Apache2,DBIx
Hi There;
(Perl v5.8.8 under linux ,mod_perl2
v2.03,Apache2,DBIx::SearchBuilder v1.56)
Started playing with 3.8.4 , fresh out of the box, new install , added
plugins :
RT-Extension-MergeUsers
RT-Extension-ServiceUpdates
RT-Extension-SLA
RTx-RightsMatrix
- created first user, given it the
Hi;
I have done this in a sort of a hack, relay on self service users being
grouped together ie
Create Group X
Add user a and user b as members of group X (you may need to make the
users Privileged, add them to group, then make them un-Privileged again)
Modify the SelfService MyRequests (I
Hi;
With regard to:
- create a Group Clients, and allow only privileged users of that
group to CreateTicket and SeeQueue , but when they login, thez don't get
only selfservice anymore.
You can make these users privileged , add them to the group;then make
them unprivileged again.
Their group
Allen;
Can I also suggest a working practice we adopt and maybe relevant to
your question, when we are waiting on a customer response we set a
ticket status to stalled , and we have a global scrip to set a ticket
status to open on correspondence.
So when we look for tickets where the last
Hi;
RT-3.6.3 mysql mod_perl2
What is the best way to do select distinct(Organization) from Users
Order by Organization using the API
As far as I understand it $RT::Handle-FetchResult returns the first
value and one can only use FromSQL with the tickets table.Is there any
other hidden methods
Its maybe possible if you give the NOC group SeeQueue permission on the
destination queue, this will enable them to see the queue in the New
ticket in queue list and the queue list in the basics section.
Regards;
Roy
Lander, Scott wrote:
In RT 3.8.4
I have several queues, and several
Varun;
I think I have mailed you this before, to log the sql queries within RT
you need to add the following line to you RT_SiteConfig.pm file
# DBIx-SearchBuilder 1.31_1 or higher; simply set $StatementLog to be
# the level that you wish SQL statements to be logged at.
Set($StatementLog,1);
Alex;
For your issue have a look at:
http://archives.free.net.ph/message/20090424.164012.5961a3ca.en.html
It may help?!
Regards;
Roy
Alexander Bourgett wrote:
Hi Varun,
We have the situation here that our mail server (Exim4) is very slow on
sending the RT emails wich are generated on
Ist not a good thing that it does not send an auto - response? otherwise
you'll end in a loop of updates vs new tickets
if you want to get 2 RT to talk to each other, I would recommend you use
the REST or WebService interface
Regards;
Roy
Bashir Jahed wrote:
Hi,
We have 2 RT systems,
From RT_Config.pm
# DBIx-SearchBuilder 1.31_1 or higher; simply set $StatementLog to be
# the level that you wish SQL statements to be logged at.
Set($StatementLog,undef);
I am not sure what the different levels but :
Set($StatementLog,1);
will be a good start.
Remember to restart your web
this.(sorry don't remember the url).
Good luck;
Roy
Varun Vyas wrote:
And i want to know one more thing as my RT is slow right now .What steps
should i take to increase its performance on application side or on
database side. We have remote database on our RT and it has 2 gigs RAM.
Raed El-Hames
lightning fast.With
acceptable level of performance.
And i have looked for all this things in google and have searched a lot from
past two months but has found nothing.
Raed El-Hames wrote:
Varun;
There is no straight forward answer to this , you possibly should
start by stating
or the database, in most cases the later, which part of the application
is slow, creating tickets or searching tickets etc etc
Regards
Roy
Varun Vyas wrote:
Hi Raed El-Hames
I am so sorry if i have bothered you but as i am new to this mail list i
am also not aware that i need to reply to all
Dominic;
Your best option (as far as I know) is to create a new template for the
owner related scrips and then modify the subject line to suggest its for
the owner.
Regards;
Roy
Dominic Lepiane wrote:
Dear RT Users,
We've got RT 3.8.3 and we're wondering if it is possible to
differentiate
Richard;
Its very similar to the To and CC in emails, Requestors are the To list
and CC are the CC.
In addition , you can manipulate when/who gets correspondence via
scrips, you may want to only notify Requestors and therefore you limit
your requestors list to those you wish to get the
I do this via the templates, create a new template and at the top of the
template add:
To: {$Transaction-CreatorObj-EmailAddress}
Subject:{$Ticket-Subject}
RT-Attach-Message: Yes
Your template text etc
In the scrip make your
Action: Notify Other Recipients
Template: Your new template
. That will affect what people see in their email
programs, but not who the email is actually sent to.
However, for all I know RT could be populating the envelope
recipients from the header recipients specified in the template.
Oh well, no harm in trying :)
2009/6/24 Raed El-Hames
Oh, that user search. I thought we were allowing
access to the user administration section
Thank you for a clearer bug report Raed
As Jesse said, the full UI is meant for staff, which
explains the ability to see other users. It isn't clear
to me how people would want this fixed, since
Violetta;
You also made these people privileged (Let this user be granted rights
is ticked), the question is do you want them to be privileged, if these
are your customers then you should untick this and force them into the
restricted SelfService, if you have to have them privileged then by
;
last;
}
$id || return 1;
$RT::Logger-debug(Merging ticket . $self-TicketsObj-Id . into
$id because of OA number match.);
$self-TicketsObj-MergeInto($id);
1;
On Fri, Jun 12, 2009 at 10:31 AM, Raed El-Hames r...@vialtus.com
mailto:r...@vialtus.com wrote:
1- Your error log
You answered you are own question , yes you are getting the error
because you do not have the custom field
Create the custom field and apply it to all queues (unless the scrip
below is not a global scrip -- but I doubt that--)
Can you explain what you are trying to do, maybe we can help you, I
of OA number match.);
$self-TicketObj-MergeInto($id);
1;
On Fri, Jun 12, 2009 at 9:33 AM, Raed El-Hames r...@vialtus.com
mailto:r...@vialtus.com wrote:
You answered you are own question , yes you are getting the error
because you do not have the custom field
Create
Try
{$Ticket-FirstCustomFieldValue('Your_Custom_Field_Name')}
in the body of the template!
Regards;
Roy
hanane ourdani wrote:
hi all,
is it possible to send a notification with a value of cutom field,
thank you
___
Just finished working on something very similar , I am guessing the top
sales guys would be the one creating a ticket, if this is the case you
can do a scrip:
my $CreatorObj = $self-TicketObj-CreatorObj ;
my $org = $CreatorObj-GroupMembership ;
if ( $org eq 'The group you need') {
Whats in the database for this ticket (Transactions and Attachments
tables), it maybe an ugly character in an early attachment stopping the
history of being displayed??
Regards;
Roy
John Arends wrote:
We found a single ticket where comments/replies are not getting appended
to the ticket,
Hi Simon;
Referring to your email yesterday, I think you are better off either
using the api or web request (rt_cli and REST) as Ruz have suggested to
you ..
My preferred method is using the api (this what I typically use for
scheduled bulk create/update etc), and what I mean by api is a perl
Simon;
Do you mean something similar to :
Tools-Offline ??
Roy
Simon Dray wrote:
Hi,
Has anyone had to use csv,xml,plain or xls files and then ingest them
into RT to Create, Change or delete I ask the question because there
is no point in re-inventing the wheel if something has
Hi;
Do you need the Queue name in the MessageBox or in the emails sent out,
you can modify the Templates to include queue name, for example you can
modify the admin Correspondence template to include:
Ticket Queue = {$Ticket-QueueObj-Name}
you do that below the line:
This is an admin
You need to grant SeeQueue as well ,
Roy
nast linux wrote:
Dear,
I already grant user to create ticket, but user still cannot create new
ticket.
error : Queue could not be loaded. .
Below the steps while user create ticket.
- login
- click new ticket in (no list queue at text box)
-
2 possible causes:
1- Merged tickets .. RT will assume 1 ticket for merged ones
2- You do n't have permission on all queues
in Mysql try:
select count(EffectiveId) as TOTAL From Tickets where Status = 'resolved' ;
Regards;
Roy
Alberto Villanueva wrote:
Good morning,
Several days ago, I
I am daring to question Ruslan's answer, but what is the point of
creating new ticket ? might as well re-resolve the original one ..
for few years I been trying to find a solution to this and there is n't
one, you do n't want to ignore new correspondence to resolved tickets
because it might be
mysql desc ObjectCustomFieldValues;
ObjectId is Tickets.Id if ObjectType = 'RT::Ticket';
CustomField is CustomFields.Id
I did see your earlier question, though I am not sure what you are
trying to do, using perl and RT api will make your life much easier ?
Regards;
Roy
Alberto Villanueva
Jim;
Have you allowed unprivileged users to create tickets in different queue/s;
In Queues/Your-Queue/GlobalRights , give the system group Everyone
create ticket priv
and remove this right from the General queue, if you don't wish them to
create any tickets there
Note you can give this right
Uday;
I might be mis-understanding your question, but if you are happy with
the numeric priority set in RT , your users can easily change the
Priority value from the Basics tab, -its a text field not drop down ,
but I can't see the difference between typing 3 or selecting 3 from a
dropdown ..
Tim;
You need to logout then back in, the queue list is cached to speed
things up a bit
Roy
This email is subject to:
http://www.vialtus.com/disclaimer.html
Flynn, Timothy J wrote:
Is there a maximum number of displayed queues in the quick search for RT
3.8.2? I just added another
Justin;
I 've had similar slow loading tickets in the past, and it turned out
(in my case) the problem was with transactions custom fields, do you use
those?? if you don't you can comment out the following lines from
Ticket/Elements/ShowTransaction
65 % if
Oleg;
You need to bare in mind that
Set($SendmailArguments, -ODeliveryMode=q );
puts the message in a mail queue, you need to check the frequency of how
often your mta process its queue
btw, you are using sendmail ?? because the above line wont work if you
are using exim, you need :
version of RT) schema
E-R diagram with me.
Regards,
Uday
-Original Message-
From: Raed El-Hames [mailto:r...@vialtus.com]
Sent: Friday, April 24, 2009 8:44 PM
To: Uday Dey
Cc: Alberto Villanueva; rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Urgently need the E-R
Hi;
A while back I added a ticket custom field with Enter multiple values ,
and then a line lines of code in Ticket/Display.html
if (! $session{'pull'}{$id})
#$RT::Logger-debug(someone viewing this ticket .
$TicketObj-Id);
Oleg;
Modify
/opt/rt3/local/html/Ticket/Elements/Tabs
Change:
if ( $Ticket-Status ne 'resolved' ) {
$actions-{'G'} = {
path =
Ticket/Update.html?Action=CommentDefaultStatus=resolvedid= . $id,
title = loc('Resolve') };
}
to:
if ( $Ticket-Status ne
Hi Jason;
Is the ticket showing a requestor (in the People section) ??
Have you a global scrip On Create AutoReply to requestor on Create ?
Have you a global scrip On Correspond Notify Requestors or On Correspond
Notify Requestors and CCs ??
Regards;
Roy
http://www.vialtus.com/disclaimer.html
Hi ;
If you interested I have modified my Query Builder a couple of years ago
adding UpdatedBy as a search criteria ; the changes are simple and not
sure why the RT developers do not include this function , I am afraid I
do n't know how to do patches to RT , but attached are the code changes:
Hi Keith;
Most likely the problem is with the @hostname bit not being recognised
correctly ..(and cauing permissions problems)
try to login with rt_user from your rt server to the database via mysql
client and tail your sql server log files to determine why rt_user is
being denied.
Regards;
Re-install RT, you have removed/deleted users and groups that are part
of the system ..
*Roy El-hames *
ISP Systems
Jnaneshwar Bantanur wrote:
Hello ..After I tried to delete the rough data which I have put Just to
evaluate RT.After Deleting Users,Queues,Groups and Attachments After
Hi Tom;
I will be interested and needing something very similar in the very near
future, can I ask you what version of ruby you used? (or rather will it
work with Ruby 1.8.6?)
Thanks;
*Roy El-hames *
ISP Systems
Tom Lahti wrote:
I have completed a first version of a ruby library for
And is RT calling the right RT_SiteConfig ??
I am guessing you have modified each RT_SiteConfig per brand??
what do you get when you restart apache and when you browse to each
instance??
Roy
Doug Eubanks wrote:
That's what I have, two different webmux.pl files...
They are in the same
Doug;
Are you using fast cgi , or mod_perl ??, with fastcgi you can run as
many instances you want --sorry I don't use so I do n't have working
apache config,
with mod_perl you suppose to only run one instance due to how the
mod_perl/mason work, however I did find a work around and this is
Or maybe :
my $billable =
$self-TransactionObj-CreatorObj-FirstCustomFieldValue('Billable');
note the (Obj) at the end of Creator
Regards;
Roy
Emmanuel Lacour wrote:
On Tue, Feb 17, 2009 at 08:08:50AM -0600, Joel Schuweiler wrote:
[Tue Feb 17 14:06:09 2009] [error]: Scrip 67 Prepare
You would also need to check if the requesters list for each of your
tickets is as they should be, when you merge tickets both set of
requesters(and Ccs) get merged into the master ticket.
Regards;
Roy
Mathieu Longtin wrote:
Thanks, that worked.
Go in the DB, change the effectiveid of the
On 2/6/2009 9:03 AM, Raed El-Hames wrote:
Hi;
I am running (still) version 3.6.2 and noticed a while ago that the
Tab(link) for custom fields is missing from both the Admin/Users and
Admin/Groups ?
And added the link to appropriate Admin/Element/xTabs
Today I was browsing a 3.8 demo
Hi;
I am running (still) version 3.6.2 and noticed a while ago that the
Tab(link) for custom fields is missing from both the Admin/Users and
Admin/Groups ?
And added the link to appropriate Admin/Element/xTabs
Today I was browsing a 3.8 demo on
http://rt.easter-eggs.org/demos/stable , and
I would agree with Jesse input that the first email should have gone to
best practical and not a mailing list, I would also agree with Jesse and
a couple others that this is not a security risk ..
The fact that a sys admin can see a users password and then use it on
bank accounts or anything
(Correct me if I am wrong ..please) but ..
I do not think just disabling / removing the scrip is a good solution ,
what you end up with correspondences/updates filtering into the ticket
which remains resolved, and no one notices, then a phone call from an
angry customer who has been ignored ..
It should already be there -the row between Status and update type .. or am
I mis-understanding your question
I am guessing you have permission problems which also relates to your Child
tickets problem
Roy
- Original Message -
From: Mathew Snyder [EMAIL PROTECTED]
To: RT Users
Yes all you need is ~]# /usr/sbin/rt-setup-database and all mysql related
stuff as per the read me ..
have a look at the wiki installation document it explains how to deal with
your error.
Roy
- Original Message -
From: John Oliver [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com
Hi there;
Rt-3.6.1 apache2, modperl2,mysql5
How does the sub CheckForSuspiciousSender in lib/RT/Interface/Email.pm work .
I though if it returned 1, it should stop the message from being submitted to
the database?? I have quite few postmaster and mailer-deamon tickets/updates
and I want to put
Mathew;
hmm not sure it ran ok with 3.4.4 ..
Remove the line
CleanEnv();
its not that nesseccary
Roy
- Original Message -
From: Mathew Snyder [EMAIL PROTECTED]
To: Roy El-Hames [EMAIL PROTECTED]
Cc: rt-users@lists.bestpractical.com
Sent: Saturday, November 18, 2006 5:47 AM
Subject: Re:
Don;
Thats odd , the 3 lines in RT_SiteConfig is all you needed to change, you
did restart apache??
Also have you started logging the sql queries??
Roy
- Original Message -
From: don garbage [EMAIL PROTECTED]
To: [EMAIL PROTECTED]; [EMAIL PROTECTED]
Cc:
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