[rt-users] No permission to create tickets email bounce

I cannot figure this out. See below. The user is setup in RT and active. Is there a log file I can check to get more details as to why RT is rejecting incoming requests from this one user? Thanks. - Forwarded Message Running RT 3.8.8 I have one user within our company who

[rt-users] Controlling outgoing e-mails for new RT tickets

RT 3.8.8 I am trying to come up with a way to only send outbound/auto response e-mails for new RT tickets if the ticket is auto created based on an inbound email. That part is working fine. But, if I use the new ticket in button and change the requester to an outbound e-mail address, it will

[rt-users] Including stalled tickets in 10 highest tickets I own and Tools/My Day sections

Running 3.8.6 By default for all users, I need to include tickets with a status of stalled (as well as open and new) so they show up under 10 highest priority tickets I own and Tools/My Day sections. Will someone let me know what files to create/modify to make this possible? Thanks.

[rt-users] Apache issues when when upgrading 3.8.6 - 3.8.8

PerlRequire /opt/rt3/bin/webmux.pl Directory /opt/rt3/share/html Order allow,deny Allow from all SetHandler perl-script PerlResponseHandler RT::Mason /Directory /VirtualHost Any suggestions on how to resolve this? Thanks. Shannon - Original Message From: Shannon Adams

[rt-users] Error when upgrading 3.8.6 - 3.8.8

Running CentOS 5.5 - fully patched. Trying to upgrade from 3.8.6 to 3.8.8. # make upgrade . . . . All dependencies have been found. /opt/local/bin/ginstall -c -m 0755 -o root -g www -d /opt/rt3/etc make: /opt/local/bin/ginstall: Command not found make: *** [config-install] Error 127 # I can't

[rt-users] RT 3.8.2 - httpd fails to start after CentOS 5.3 upgrade (from 5.2)

I just did yum updates on CentOS to take me from 5.2 to 5.3. Now, httpd fails to start. /var/log/httpd/error_log shows: [Sat Apr 18 16:24:36 2009] [error] File::Temp version 0.18 required--this is onl y version 0.16 at /usr/lib/perl5/site_perl/5.8.8/MIME/Tools.pm line 14.\nBEGIN f

Re: [rt-users] RT 3.8.2 - httpd fails to start after CentOS 5.3 upgrade (from 5.2)

I had to update the following modules: File::Temp Sys::Syslog Now, apache starts and I am good to go. Thanks for the advice. - Original Message From: jmose...@corp.xanadoo.com jmose...@corp.xanadoo.com To: Shannon Adams shannon_adam...@yahoo.com Cc: rt-users@lists.bestpractical.com

[rt-users] Syslog error when installing rt 3.8.2 on Cent OS 5.2

I am doing a fresh install of rt 3.8.2 on CentOS 5.2. I get down to: 'make initialize-database' it returns: Working with: Type:mysql Host:localhost Name:rt3 User:rt_user DBA:root Now creating a mysql database rt3 for RT. Done. Now populating database schema. Done. Now

Re: [rt-users] Syslog error when installing rt 3.8.2 on Cent OS 5.2

Perfect, that was it. Thank you. - Original Message From: Jesse Vincent je...@bestpractical.com To: Shannon Adams shannon_adam...@yahoo.com Cc: rt-users@lists.bestpractical.com Sent: Wednesday, February 18, 2009 3:20:19 PM Subject: Re: [rt-users] Syslog error when installing rt 3.8.2

[rt-users] DBD::mysql error when installing rt 3.8.2 on Cent OS 5.2

I am in the process of migrating RT from an old server running Fedora Core 4, RT ver 3.8.1, and mysql version 4.1.20-log. I upgraded RT on this old server a while back and ran into the random logouts, binary attachment problems, etc. I have installed a new server running Cent OS 5.2. The

Re: [rt-users] Issues on RT 3.8.1

install make test had returned bad status, won't install without force Any idea why it won't install? Thanks, Shannon - Original Message From: Jesse Vincent [EMAIL PROTECTED] To: Shannon Adams [EMAIL PROTECTED] Cc: Drew Barnes [EMAIL PROTECTED]; rt-users@lists.bestpractical.com Sent

[rt-users] Issues on RT 3.8.1

RT 3.8.1 mysql version - 4.1.20-log Fedora Core 4 SHOW CREATE TABLE sessions; shows:

Re: [rt-users] Issues on RT 3.8.1

at etc/upgrade/schema.mysql-4.0-4.1.pl line 7. How do I upgrade DBD::mysql to version 4.002? - Original Message From: Drew Barnes [EMAIL PROTECTED] To: Shannon Adams [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Sent: Thursday, August 28, 2008 10:52:21 AM Subject: Re: [rt-users

[rt-users] Problems since upgrading to RT 3.8.x

I have 3.8.1 installed, but we have had several problems that started since going to 3.8.0. 1. Randomly logging users out of RT. One example is when a user clicks on ## highest priority tickets I own. It brings up the top tickets, but when they click on one, it takes them back to the

Re: [rt-users] Problems since upgrading to RT 3.8.x

No, the URL is the same. Shannon - Original Message From: [EMAIL PROTECTED] [EMAIL PROTECTED] To: Shannon Adams [EMAIL PROTECTED]; [EMAIL PROTECTED]; rt-users@lists.bestpractical.com Sent: Tuesday, August 26, 2008 2:54:03 PM Subject: Re: [rt-users] Problems since upgrading to RT 3.8

Re: [rt-users] Ticket history template not working since upgrade to RT 3.8.0

Message From: Shannon Adams [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Friday, August 22, 2008 11:17:47 AM Subject: Ticket history template not working since upgrade to RT 3.8.0 We have a template that we have used on many different versions of RT that will display the complete

Re: [rt-users] Ticket history template not working since upgrade to RT 3.8.0

and also let me know how to correct it? I hope that this is the reason for the issue below. Thanks, Shannon - Original Message From: Shannon Adams [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Monday, August 25, 2008 11:52:42 AM Subject: Re: Ticket history template

[rt-users] Ticket history template not working since upgrade to RT 3.8.0

We have a template that we have used on many different versions of RT that will display the complete ticket history.  We have it tied to a scrip that will notify an admin when a ticket is closed and show them the complete history.  This stopped working after we upgraded to RT 3.8.0.  Everything

[rt-users] Problem with initialize RT's database

When I type: /usr/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password ... I am prompted for a password. I have entered the root password, left it blank, and used the password set in /etc/rt3/RT_SiteConfig.pm - however, no matter what I try the following error displays:

[rt-users] Help with Apache config (You're almost there)

After many failed attempts to get RT 3.6.6 working on Fedora Core 8 last week, I decided to start from scratch. I reformatted my server with FC9. I turned off SELINUX, as well as changed my iptables config. I installed the FC9 RPM from:

Re: [rt-users] RT 3.6.6 - httpd won't start

at -e line 0 eval {...} at -e line 0 Thanks, Shannon - Original Message From: Ruslan Zakirov [EMAIL PROTECTED] To: Shannon Adams [EMAIL PROTECTED] Cc: RT users rt-users@lists.bestpractical.com Sent: Tuesday, May 13, 2008 10:56:20 PM Subject: Re: [rt-users] RT 3.6.6 - httpd won't start Never

[rt-users] RT 3.6.6 Install on FC8 (Apache problems) Part 3

or SpeedyCGI handler. My rt3.conf is below. Thanks for all the help! Shannon - Original Message From: Shannon Adams [EMAIL PROTECTED] To: rt-users@lists.bestpractical.com Sent: Monday, May 12, 2008 10:56:31 PM Subject: Re: [rt-users] RT 3.6.6 Install on FC8 (Apache problems) Part 2

[rt-users] RT 3.6.6 - httpd won't start

I went through the manual installation Wiki and cleaned up my rt3.conf. I think it should be correct now. However, httpd won't start. Here is what I get in the error_log: Tue May 13 15:46:51 2008] [error] Can't locate Apache2.pm in @INC (@INC contains: /opt/rt3/local/lib /opt/rt3/lib

[rt-users] RT 3.6.6 Install on FC8 (Apache problems)

I am stuck on the Apache configuration. When I try to start httpd, it fails (service httpd start). The log shows: [Mon May 12 10:55:15 2008] [error] Could not create '/opt/rt3/var/mason_data/obj/.__obj_create_marker': Permission denied\nStack:\n

Re: [rt-users] RT 3.6.6 Install on FC8 (Apache problems)

starting at /opt/rt3 are exactly the same. I would really appreciate any assistance. This is driving me nuts! Thanks, Shannon - Original Message From: Matthew Keller [EMAIL PROTECTED] To: Shannon Adams [EMAIL PROTECTED] Cc: rt-users@lists.bestpractical.com Sent: Monday, May 12, 2008 3

Re: [rt-users] RT 3.6.6 Install on FC8 (Apache problems) Part 2

is not bringing up the RT login page? Thanks, Shannon - Original Message From: Shannon Adams [EMAIL PROTECTED] Sent: Monday, May 12, 2008 8:38:19 PM Subject: Re: [rt-users] RT 3.6.6 Install on FC8 (Apache problems) In short, I have an old server running FC4 and RT 3.6.6. I have installed a new

[rt-users] RT login page not coming up (Cacti instead)

I have installed RT 3.6.6 for testing on an old server running FC4. It is setup the same as our live server, as far as I can tell. However, when browsing to the URL or IP of the server, The RT login page does not come up. A Cacti user login page does instead. It looks like Cacti is a

Re: [rt-users] RT login page not coming up (Cacti instead)

That was it. Thanks! - Original Message From: Aaron Sallade [EMAIL PROTECTED] To: Shannon Adams [EMAIL PROTECTED]; rt-users@lists.bestpractical.com Sent: Thursday, May 1, 2008 12:16:40 PM Subject: RE: [rt-users] RT login page not coming up (Cacti instead) Check your apache virtual

[rt-users] Query to show tickets containing file attachments

Once in a while, I use rtx-shredder to purge tickets older than a month that are marked as deleted. rtx-shredder --plugin Tickets=limit,5000;status,deleted;updated_before,`date -I -d '1 month ago'` --force We have some very old tickets that contain attachments that I would like to purge.

Re: [rt-users] Query to show tickets containing file attachments

Update on this. I found some old posts and I am trying to use the following command to display tickets by size: mysql -u root -pmypasswd -hlocalhost rt3 -e'select length(A.Content), A.id, T.Ticket fromAttachments A, Transactions T where A.TransactionId = T.id order by 1' it returns: ERROR

[rt-users] Query to display tickets over a certain size?

I want to list all tickets in RT over 1 mb in size. Any ideas? Thanks, Shannon Be a better friend, newshound, and know-it-all with Yahoo! Mobile. Try it now.

[rt-users] Monitor disc space on RT/SQL database

I need to know how to monitor available space for my RT database. I am very much a novice regarding SQL db administration. Are there any other areas I should keep my eye on to avoid any future RT db problems? I am running RT on a FC4 box and my installation is in /opt/rt3. Thanks for any

[rt-users] Scrip custom condition question

Using RT 3.6.3rc4. What I want to do is send a comment to admin cc's, but only if the comment is not part of a user closing/resolving a ticket. I have an on resolve script that includes all ticket history including all comments. How we typically resolve tickets is to use jumbo, then change

[rt-users] Filtering incoming tickets/email

What I want to do is filter and discard any incoming ticket/email with auto-replied (zimbra; vacation) in the message header. Any tips? Thanks, Shannon __ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around

[rt-users] TransactionBatchStage/Scrip Questions

I sent in a similar query yesterday related to this. I haven't had much luck finding a resolution. Hopefully, I can explain the situation more clearly. Our users close tickets three different ways: 1. Changing the status to resolved with no comments. 2. Changing the status to resolved and

[rt-users] MyRT Line 76 error/upgrade error

I restored a 3.4.3 mysql db into 3.6.0. I am receiving the line 76 error that has already been reported. When I run the upgrade command: /opt/rt3/sbin/rt-setup-database --action schema \ --datadir \ /usr/src/build/rt-3.6.0/etc/upgrade/3.5.1 I receive the following error: DBI

[rt-users] Test::Expect 0.30...MISSING

Trying to resolve 3.6.1 dependencies on Fedora Core 4. I am down to this one. I cannot seem to find it with yum or cpan. I can only find an rpm for fc5. Has anyone had luck with this one on FC4? Thanks, Shannon __ Do You Yahoo!? Tired of

[rt-users] Clearing RT3 and restoring

I have RT 3.6.0 configured and running on a test server. In trying to restore my live RT 3.4.3 database backup into 3.6.0, I get the following error: ERROR 1153 (08S01) at line 80: Got a packet bigger than 'max_allowed_packet' bytes I changed my my.cnf to include: [mysqld]

[rt-users] Display ticket contents without requiring login

to login: http://rt.ourcorp.com/Ticket/Display.html?id=477 Is there a way to combine the two links so that by clicking on it, the user is automatically logged in as guest and the ticket contents appear? Thanks, Shannon Adams __ Do You Yahoo!? Tired

[rt-users] GD dependency on RT 3.6.0

I'm trying to install RT 3.6.0 on FC5. I have all the dependencies installed except GD. GD ...MISSING GD::Graph ...MISSING GD::Text ...MISSING I've tried: perl -MCPAN -e shell install (and force) GD I get: /usr/bin/ld: cannot find -lfontconfig collect2: ld