Alan,
Mike's point is well-taken. You don't want and endless list of duplicate
tickets, which will happen if you don't follow Mike's point.
Kenn
LBNL
On Thu, Jul 22, 2010 at 8:41 AM, Mike Johnson wrote:
> Hi,
>
> Make sure you set RTAddresRegexp in your config if you are going to use
> ParseNe
Hi,
Make sure you set RTAddresRegexp in your config if you are going to use
ParseNewMessageForTicketCCs.
If you don't, terrible things can happen...
P.S. Kenneth, sorry for the reply to you specifically :P we just switched
email platforms and I wasn't paying attention to what I was doing :P
Tha
Alan,
To do this universally, you want to set the following configuration:
Set($ParseNewMessageForTicketCcs , 1);
To do it on a Queue-by-Queue basis, I added a scrip for that to the wiki for
both create's and on-going correspondence.
Kenn
LBNL
On Thu, Jul 22, 2010 at 12:54 AM, Kevin Falcone
wr
On Wed, Jul 21, 2010 at 11:22:48PM -0400, Jason A. Smith wrote:
> On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote:
> > Hi
> >
> > Most of my tickets are created via emails to the RT system. When this
> > happens, the CC's from the email are not automatically added as
> > Watchers.
> >
> > I
On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote:
> Hi
>
> Most of my tickets are created via emails to the RT system. When this
> happens, the CC's from the email are not automatically added as
> Watchers.
>
> Is this possible to change?
Hi Alan,
I wrote a custom scrip to do this many yea
Hi
Most of my tickets are created via emails to the RT system. When this happens,
the CC's from the email are not automatically added as Watchers.
Is this possible to change?
Many thanks in advance.
Regards
Alan Deadman
a.dead...@aerocare.com.au
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