Hi all,
This weekends I've made an upgrade from 3.8.2 to 3.8.8
Before update, all requestors has been shown as Email, now in some
tickets I see RealName.
How I can set only Email to be shown for Requestor in the 'Display',
'People' and other menus?
Thanks
RT Training in Washington DC, USA on O
Sorry I've been on holiday Ruslan.
I think I said before that I don't get any slow query in the mysql logs
whatever is hanging (it might be a query) never appears to finish, so doesn't
get logged as far as I can tell.
Thanks,
Justin
-
Justin
Hello,
On Thu, Apr 29, 2010 at 8:35 PM, Justin Hayes wrote:
> Hi Ruslan,
>
> I have both of those indexes already, and in SelfService I have no control
> over the query being run - it's just trying to show the 'My open tickets'
> panel.
My open tickets panel uses user's ID as far as I know and
Hi Ruslan,
I have both of those indexes already, and in SelfService I have no control over
the query being run - it's just trying to show the 'My open tickets' panel.
Also there is no problem with SelfService with a privileged account that has
rights to see queues/tickets, so it seems to be som
Hi Justin,
First of all use Requestor.EmailAddress = '', so use =
instead of LIKE, in the query builder it is "is" operator. Second, add
index on CachedGroupMembers(MemberId, GroupId, Disabled) and on
Users(EmailAddress) if these are not there already.
On Thu, Apr 29, 2010 at 11:24 AM, Justin Hay
Hi Kenneth,
I'm using MYSQL, How can I tell which query it is? I get no logging and nothing
in the MYSQL slow search log, I assume because it never completes?
Thanks,
Justin
-
Justin Hayes
Orbis Support Manager
justin.ha...@orbisuk.com
On 29
On Thu, Apr 29, 2010 at 08:24:22AM +0100, Justin Hayes wrote:
> RT3.8.4
>
> If I use an unprivileged user (or a privileged user with no rights to see
> queues or tickets) to create a very simple search that looks like this:
>
> Requestor.EmailAddress Like ''
>
> then the apache process handlin
RT3.8.4
If I use an unprivileged user (or a privileged user with no rights to see
queues or tickets) to create a very simple search that looks like this:
Requestor.EmailAddress Like ''
then the apache process handling the request maxes out CPU and hangs forever.
If I create the same search wi
On Jun 18, 2009, at 1:10 PM, rmp dmd wrote:
> Thanks Kevin for the response,
>
> I checking procmail to filter before getting to mailgate however,
> procmail filters on a user level and uses user home directory for
> the configuration file.
>
> We did not create user for RT, we just forward u
Thanks Kevin for the response,
I checking procmail to filter before getting to mailgate however, procmail
filters on a user level and uses user home directory for the configuration
file.
We did not create user for RT, we just forward using alias
ie:
#RT Mailgate user for "production"
prod1: "|/
On Jun 15, 2009, at 12:17 PM, rmp dmd wrote:
> Is there a way to ignore (do not create ticket, do not send auto-
> reply) request from mailer_dae...@domain.com?
Filter it before it gets to rt-mailgate, otherwise once you get to
Scrips,
the ticket has already been created.
I believe someone e
Hi Experts,
Is there a way to ignore (do not create ticket, do not send
auto-reply) request from mailer_dae...@domain.com?
Thanks!
Roehl
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On Mon, 2007-03-12 at 19:30 +, Andreas Doppler wrote:
> When creating, commenting or resolving a ticket emails are not created,
> claiming th
When creating, commenting or resolving a ticket emails are not created,
claiming that there are no recipients.
I carefully checked the tickets and found, that there ARE email addresses.
Ticket Data:
The Basics
Id: 400
Status: resolved
Left: 0 min
Priority: 0/4
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