On Thu, Jan 31, 2013 at 06:52:27AM +, Thomas Lau wrote:
Got a slight problem on command by mail. I'm trying to update a multi line
test box but I can only update it via example 1 instead of example 2, any
idea how to add in a line break?
Eg1
Cf.{Summary}: line 1
Line 2 -- this will
Got a slight problem on command by mail. I'm trying to update a multi line test
box but I can only update it via example 1 instead of example 2, any idea how
to add in a line break?
Eg1
Cf.{Summary}: line 1
Line 2 -- this will not be recorded
Eg2
Cf.{summary}: line1 line 2
We need line 2 on
On Fri, Oct 19, 2012 at 09:35:48AM +1100, Tom Robinson wrote:
On 17/10/12 00:35, Kevin Falcone wrote:
On Mon, Oct 08, 2012 at 11:51:30AM +1100, Tom Robinson wrote:
It looks as if the Command by Mail commands CC: and AddCC: can only be
used for existing users. Is
this configurable so that
On 17/10/12 00:35, Kevin Falcone wrote:
On Mon, Oct 08, 2012 at 11:51:30AM +1100, Tom Robinson wrote:
It looks as if the Command by Mail commands CC: and AddCC: can only be used
for existing users. Is
this configurable so that non-existing users may be added automatically
using the command
On Mon, Oct 08, 2012 at 11:51:30AM +1100, Tom Robinson wrote:
It looks as if the Command by Mail commands CC: and AddCC: can only be used
for existing users. Is
this configurable so that non-existing users may be added automatically using
the command by mail
commands?
It isn't
Hi,
It looks as if the Command by Mail commands CC: and AddCC: can only be used for
existing users. Is
this configurable so that non-existing users may be added automatically using
the command by mail
commands?
Kind regards,
Tom
--
Tom Robinson
System Administrator
MoTeC Pty Ltd
121
On 29/09/12 01:03, Ruslan Zakirov wrote:
On Fri, Sep 28, 2012 at 11:04 AM, Tom Robinson tom.robin...@motec.com.au
wrote:
# Command By Mail @MailPlugins = qw( Auth::MailFrom Filter::TakeAction );
#Set(
$CommandByMailGroup, group_id );
Set( @MailPlugins, ); But it's not that much
Hi,
Since upgrading from RT 3.8.8 to 4.0.7 Command By Mail has broken.
Is there something basic I'm missing like 'this doesn't work on 4.0.7' or
'Command by mail is now
built-in'?
RT-Extension-CommandByMail-0.10
As I have multiple instances I have compiled and installed like so:
#
On Fri, Sep 28, 2012 at 11:04 AM, Tom Robinson
tom.robin...@motec.com.au wrote:
# Command By Mail
@MailPlugins = qw( Auth::MailFrom Filter::TakeAction );
#Set( $CommandByMailGroup, group_id );
Set( @MailPlugins, );
But it's not that much important.
All you showed looks good. Next step is
Dnia 2011-12-02, pią o godzinie 17:09 -0500, Jim Lesinski pisze:
Hello,
It seems like the Command by Mail plugin does not work with a Custom
Field of type Enter Multiple values with Autocompletion. I created a
field named Tags, but when I use Command by Mail to email even a
single value
Hello,
It seems like the Command by Mail plugin does not work with a Custom Field
of type Enter Multiple values with Autocompletion. I created a field
named Tags, but when I use Command by Mail to email even a single value
to it I get an Extended mailgate error:
Failed command 'tags:
Dear RT-Users,
I'm using RT4.0.1 with RT-Extension-CommandByMail-0.10.
On the whole, the email interface works like a charm.
There's one use case, however, that causes an error.
Here's the scenario: an automated email (from an outside system) gets sent
to an RT queue, creating a ticket in that
Hi all.
The package commandbyemail don't work well for us.
Sometime it's don't do what he suppose to do. For example when I put
AddCC: some.one@somewhere.
sometime RT don't add the address as CC. Sometime he does.
I don't known why.
Anyone have this kind of problem ?
For us
Hi,
did you add it to your Plugins ?
Set(@Plugins, qw(
RT::Extension::CommandByMail
and also to the Mailplungins - in the right order like
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction) );
kind regards
Danny
Le 26/05/2011 à 22:47:00+0200, Albert Shih a écrit
Hi all.
The package commandbyemail don't work well for us.
Sometime it's don't do what he suppose to do. For example when I put
AddCC: some.one@somewhere.
sometime RT don't add the address as CC. Sometime he does.
forget to say
Albert,
Sounds to me that you haven't set your configuration to automatically add a
user:
*Set($AutoCreate, [Privileged , 0]);*
This setting allows RT to automatically add a user that was not already on
the DB (your error message) as an UnPrivileged user. Change the 0 to 1 if
you want them to
Le 26/05/2011 à 14:22:16-0700, Kenneth Crocker a écrit
Albert,
Thanks for you help
Well it's not working. But now I find more stability.
If I put
AddCC: email_address
and email_address is already in the RT it's working.
But if the email_address is not in RT it's not working.
Le 26/05/2011 à 22:51:23+0200, Daniel Schwager a écrit
Hi.
did you add it to your Plugins ?
Set(@Plugins, qw(
RT::Extension::CommandByMail
and also to the Mailplungins - in the right order like
Set(@MailPlugins, qw(Auth::MailFrom
On Thu, May 26, 2011 at 02:22:16PM -0700, Kenneth Crocker wrote:
Sounds to me that you haven't set your configuration to automatically add
a user:
Set($AutoCreate, [Privileged , 0]);
Autocreation of users in normal RT isn't controlled by that variable.
I suggest reviewing the doc for it
On Thu, May 26, 2011 at 11:51:13PM +0200, Albert Shih wrote:
Le 26/05/2011 à 14:22:16-0700, Kenneth Crocker a écrit
If I put
AddCC: email_address
and email_address is already in the RT it's working.
But if the email_address is not in RT it's not working.
Please report this to
Le 26/05/2011 à 18:05:12-0400, Kevin Falcone a écrit
On Thu, May 26, 2011 at 11:51:13PM +0200, Albert Shih wrote:
Le 26/05/2011 à 14:22:16-0700, Kenneth Crocker a écrit
If I put
AddCC: email_address
and email_address is already in the RT it's working.
But if the
Le 27/05/2011 à 00:14:10+0200, Albert Shih a écrit
Le 26/05/2011 à 18:05:12-0400, Kevin Falcone a écrit
On Thu, May 26, 2011 at 11:51:13PM +0200, Albert Shih wrote:
Le 26/05/2011 à 14:22:16-0700, Kenneth Crocker a écrit
If I put
AddCC: email_address
and email_address is
Albert,
Isn't that supposed to be AddCc? 1 large C and 1 small one?
Kenn
LBNL
On Thu, May 26, 2011 at 2:51 PM, Albert Shih albert.s...@obspm.fr wrote:
Le 26/05/2011 à 14:22:16-0700, Kenneth Crocker a écrit
Albert,
Thanks for you help
Well it's not working. But now I find more
Using RT 3.8.8, with RT Extension command by mail active. Two
privileged users belonging to the same custom group. That custom group
has rights to modify, assign and see custom fields to tickets in Queue
xyz. Both users were unable to assign custom field values, so I
modified the
To List,
I'm not sure if I missed something in my install or not and I hope someone
here can help. I am using CommandByMail and it's working pretty good.
However, if I put in an *invalid* value for a CF defined as Select One
Value in my email, the ticket gets updated with that erroneous value,
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