]
Sent: 05 October 2010 18:17
To: Steve Anderson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] mandatory subject
I meant don't create a ticket, if there's no subject. I'd like bounce
the request back to sender asking to create it again with some subject.
On Tue, Oct 5, 2010
We receive most of our RT tickets via email. Is there a way to enforce
mandatory subjects on tickets opened via email?
thanks much, vm
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn how to get the most out of RT!
On Tue, 5 Oct 2010 12:59:10 -0400
testwreq wreq testw...@gmail.com wrote:
We receive most of our RT tickets via email. Is there a way to
enforce mandatory subjects on tickets opened via email?
Check this thread [1] as at some point it moves to discussing this very
problem.
1.
Depends what you mean by mandatory.
If you mean a default, if the inbound email doesn't have a subject, should be
possible to have a create scrip that sets the ticket's title, if it doesn't
have one.
Something like a scrip with the on create condition, then something like the
following in the
I meant don't create a ticket, if there's no subject. I'd like bounce the
request back to sender asking to create it again with some subject.
On Tue, Oct 5, 2010 at 1:11 PM, Steve Anderson
steve.ander...@bipsolutions.com wrote:
Depends what you mean by mandatory.
If you mean a default, if
: 05 October 2010 18:17
To: Steve Anderson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] mandatory subject
I meant don't create a ticket, if there's no subject. I'd like bounce the
request back to sender asking to create it again with some subject.
On Tue, Oct 5, 2010 at 1:11 PM
::Gateway, to
check for a subject, before it's accepted.
Steve Anderson
From: testwreq wreq [mailto:testw...@gmail.com]
Sent: 05 October 2010 18:17
To: Steve Anderson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] mandatory subject
I meant don't create a ticket
: Re: [rt-users] mandatory subject
We are using mail alias with sendmail.
On Tue, Oct 5, 2010 at 1:21 PM, Steve Anderson
steve.ander...@bipsolutions.commailto:steve.ander...@bipsolutions.com wrote:
As with the thread mentioned by Konstantin, a lot of it will depend on how you
bring the email
Anderson
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] mandatory subject
I meant don't create a ticket, if there's no subject. I'd like bounce the
request back to sender asking to create it again with some subject.
On Tue, Oct 5, 2010 at 1:11 PM, Steve Anderson
steve.ander
@lists.bestpractical.com
Subject: Re: [rt-users] mandatory subject
I meant don't create a ticket, if there's no subject. I'd like bounce the
request back to sender asking to create it again with some subject.
On Tue, Oct 5, 2010 at 1:11 PM, Steve Anderson
steve.ander...@bipsolutions.com wrote:
Depends
I have seen the RT-Extension-MandatorySubject plugin and this is great for
opening tickets via the web interface. However, my company opens at least 90%
of its tickets via email. Is there anything out that can enforce mandatory
subjects on tickets opened via email?
--
Peter Barton
Peter,
I have seen the RT-Extension-MandatorySubject plugin and this is great for
opening tickets via the web interface. However, my company opens at least
90% of its tickets via email. Is there anything out that can enforce
mandatory subjects on tickets opened via email?
How would
On Wed, Sep 08, 2010 at 09:16:11AM -0500, Peter Barton wrote:
I would actually like to bounce the email back notifying the sender that
the subject is required.
You can hack lib/RT/Interface/Email.pm::Gateway, add a test on $Subject after
the
test of $Authstat and use MailError in the same
On Wed, Sep 08, 2010 at 09:16:11AM -0500, Peter Barton wrote:
I have seen the RT-Extension-MandatorySubject plugin and this is
great for
opening tickets via the web interface. However, my company opens at
least
90% of its tickets via email. Is there anything out that can enforce
On 09/08/2010 10:16 AM, Peter Barton wrote:
I have seen the RT-Extension-MandatorySubject plugin and this is
great for
opening tickets via the web interface. However, my company opens at
least
90% of its tickets via email. Is there anything out that can enforce
mandatory subjects on
On Wed, 8 Sep 2010 09:04:35 -0500
Peter Barton pbar...@iesi.com wrote:
I have seen the RT-Extension-MandatorySubject plugin and this is
great for opening tickets via the web interface. However, my company
opens at least 90% of its tickets via email. Is there anything out
that can enforce
On 09/08/2010 10:48 AM, Kenneth Marshall wrote:
In principle, an informative bounce is okay. Unfortunately, it can
be taken advantage of by unscrupulous mailers to send SPAM messages
to other E-mail addresses with the consequent impact to your mail
reputation and ability to send E-mail from
On Wed, Sep 08, 2010 at 11:19:35AM -0400, Jason A. Smith wrote:
On 09/08/2010 10:48 AM, Kenneth Marshall wrote:
In principle, an informative bounce is okay. Unfortunately, it can
be taken advantage of by unscrupulous mailers to send SPAM messages
to other E-mail addresses with the consequent
18 matches
Mail list logo
