Re: [rt-users] How unprivileged users could see all tickets in their queue?

Hi, In your example you said : "I've got 2 unprivileged users with a single queue, each being the owner of multiple tickets in that queue." But in my case, the users is a customer, and they never owner of the tickets. So, the users see only the tickets they are requestor. I would like to

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Hi, No need to add the custom role to the tickets, just to the queue. Best Regards Martin On 2017-01-05 14:26, Felix Defrance wrote: Le 05/01/2017 à 12:22, Alex Hall a écrit : Martin's suggestion makes sense, but I thought Felix was trying to restrict user search, not ticket search? That

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Ah, got it. If you want to restrict users from seeing the user search option, and from searching tickets, it seems like both Martin's and my emails will do it. The only potential problem I see with mine is that one could still type in a username, though queue/group restrictions should still stop

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Le 05/01/2017 à 12:22, Alex Hall a écrit : > Martin's suggestion makes sense, but I thought Felix was trying to restrict > user search, not ticket search? That is, he doesn't want users to be able to > search (and thus view the names of) all users? It's quite early here, so my > brain may

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Martin's suggestion makes sense, but I thought Felix was trying to restrict user search, not ticket search? That is, he doesn't want users to be able to search (and thus view the names of) all users? It's quite early here, so my brain may still be muttled and I could be wrong. Sent from my

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Hi Félix, I've just tried to configure this on a RT 4.4.1 install using a custom role and it seems to work fine. Here is the process I carried out. I've got 2 unprivileged users with a single queue, each being the owner of multiple tickets in that queue. I created a new custom role, then

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Thanks for your answers. Before work on overlay to custom my rt setup, i have a question. Privileged users have a rights to search in all RT database. But in my setup, some users are customers and they are grouping in RT groups called by their compagny name. On the queues (called by compagny

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Hi, If you are looking at modifying menus then the following will help. https://docs.bestpractical.com/rt/4.4.1/writing_extensions.html#Adding-and-Modifying-Menus Best Regards Martin On 2017-01-04 17:31, Alex Hall wrote: I'm honestly not sure which file you want, but my guess is

Re: [rt-users] How unprivileged users could see all tickets in their queue?

I'm honestly not sure which file you want, but my guess is share/html/Elements/Tabs. In that file is a line that goes something like: $search->child( users ... If you wrap that bit in a conditional, checking that the active user is not a member of the group as I said in a previous message, that

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Le 04/01/2017 à 15:47, Alex Hall a écrit : > > > On Wed, Jan 4, 2017 at 9:35 AM, Felix Defrance > wrote: > > > Le 04/01/2017 à 15:10, Alex Hall a écrit : >> Okay, searching users is the problem? I'm not sure, but what >> about an overlay

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Hi, You can modify the Ticket Owner dropdowns by using the UpdateObjectList callback in Elements/SelectOwner, you would remove all unwanted users from the list of objects passed to this callback. You possibly need to use the Modify callback in Elements/ShowUser too, I suspect there are

Re: [rt-users] How unprivileged users could see all tickets in their queue?

On Wed, Jan 4, 2017 at 9:35 AM, Felix Defrance wrote: > > Le 04/01/2017 à 15:10, Alex Hall a écrit : > > Okay, searching users is the problem? I'm not sure, but what about an > overlay that conditionally shows that part of page templates? You could > create a group to which

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Le 04/01/2017 à 15:10, Alex Hall a écrit : > Okay, searching users is the problem? I'm not sure, but what about an > overlay that conditionally shows that part of page templates? You > could create a group to which you'd assign any user you don't want > viewing other users, then find the element

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Okay, searching users is the problem? I'm not sure, but what about an overlay that conditionally shows that part of page templates? You could create a group to which you'd assign any user you don't want viewing other users, then find the element that displays the user search and add a condition to

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Le 04/01/2017 à 14:02, Alex Hall a écrit : > Can you describe your setup more? I'm not sure why unprivileged users > would need access to all queue tickets, or why each user would have > their own queue? As I understand it, unprivileged users are end users > (i.e. customers, those who don't work

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Can you describe your setup more? I'm not sure why unprivileged users would need access to all queue tickets, or why each user would have their own queue? As I understand it, unprivileged users are end users (i.e. customers, those who don't work for your organization). Thus, they shouldn't be able

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Hi Manu, Thanks for your answer ;) I have tried to modify MyRequests in an overlay, yesterday, but my perl coding is quite bad as you known ;) Nevermind, I try to imagine use CC instead of modifing the hard coded things, but in this goal, I'll need to define watchers automatically. For

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Hello, You right, this rights isn't checked. But I can't view all tickets in selfservice anymore. I verify the same rights in : Admin > Queue, "select the queue name" and Group Rights, select and grant "unprivileged users" to Seequeue & Showtickets In the same section: grant group

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Le 03/01/2017 à 18:27, Felix Defrance a écrit : > > Hi all, > > I don't find how I could add ShowTickets or QueueList in SelfService. > > I want to allow my unprivileged users, grouped by company name, to see > all tickets in their queue. > > The group rights on the queue is correctly defined and

Re: [rt-users] How unprivileged users could see all tickets in their queue?

Have you granted the rights? In Admin > Global > Group Rights, select the "unprivileged users" tab, then grant "view queue". That should help, though our setup is quite different so I can't verify it. On Tue, Jan 3, 2017 at 12:27 PM, Felix Defrance wrote: > Hi all, > > I