Hello,
me and my colleague ask questions to this point three times but no responses.
But the must be someone out there done this befor. So please help us!
We have an ticket custom field from type upload one file.
If we resolve an ticket this file should be send with the resolve mail.
I figured
Good morning all,
We upgraded an inherited 3.4 system to 3.6.3 yesterday. We dumped the
database via mysqldump and imported on the new system and then ran
rt-update-database for the insert action for version 3.5.1. The 10
highest priority tickets I own and 10 newest unowned tickets queries
work
It is set correctly. The working queries access the same variable and
work fine.
Felix Windt
Network Administrator
Smart City, Las Vegas
(702) 943-6059 Help Desk
(702) 943-6011 Fax
(702) 943-9373 Direct
(702) 308-9342 Cell
-Original Message-
From: Haakon Nilsen [mailto:[EMAIL
Greetings,
First off i'm in love with RT. It's stream lined and consolidated
my IT staff like crazy. I couldn't think of anything better.
I do have a question though, is there a way for an email to be sent
out when a new ticket is created, updated, and/or put in my queue?
Hi JJ;
Well you 'll even be more in love with RT, because the whole (well most
of) idea of RT is sending emailing notifications when tickets
created/updated/ and anything else ..
You seem to be missing a big part (unless I misunderstood your request)?!
Look into scrips (Configuration - Global
What rights do I need to assign to allow all privileged users the
ability to create their own saved queries, but not be able to create
saved queries for any groups that they're in? Thanks!
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
==
Felix Windt wrote:
Good morning all,
We upgraded an inherited 3.4 system to 3.6.3 yesterday. We dumped the
database via mysqldump and imported on the new system and then ran
rt-update-database for the insert action for version 3.5.1. The 10
highest priority tickets I own and 10 newest unowned
Hey Roy,
Thanks for the heads up. If you havent noticed i'm a complete
n00b. below is what is in that directory what should i change/
install/whatever to get what i'm looking for done?
(no value)
On Correspond Open Tickets with template Blank
(no value)
On Owner Change Notify Owner with
JJ;
Before then i guess you have not up the mail gateway .. take a look at
the README in your source files (the package where you installed RT from).
Also the wiki on how to set up RT, Sorry have n't a browser to hand to
locate exact page ..
But you need to be at a point where you can send an
I think :
In your TNS queue create scrip
Condition On Queue Change
Action Notify Others
Template : yourcustomtemplate
Create yourcustomtemplate
in the top 2 line2
cc:[EMAIL PROTECTED]
Attach-Message: Yes
leave few blank lines then put your text.
Good luck
Roy
Gene LeDuc wrote:
I
Roy,
Opps sorry i forgot to say this I have an working mail system, i
get the auto responses et al, it's just i'd like the ability to get
an email when a new ticket is opened and or put in my queue.
I really stink at describing my problems in emails :P.
-J
Best Regards,
JJ
Hello, guys!
First of all, I would like to thank everyone who developed and contributed
to RT.
This system is really great and the more I dig into it the more I love its
flexibility compared to rivals.
I have been reading through these lists for quite some time now, and finally
decided to
Hi;
RT-3.6.1, apache2,dbix:1.38 etc etc
I use the IssueStatement field to store the value of the queue the
ticket was originally created in ..
I got populating the field to work from a scrip and worked like a dream
using
$self-TicketObj-SetIssueStatement ($self-TicketObj-Queue); Nice and
easy
On 3/14/07, Konstantin Naryzhniy [EMAIL PROTECTED] wrote:
Hello, guys!
First of all, I would like to thank everyone who developed and contributed
to RT.
This system is really great and the more I dig into it the more I love its
flexibility compared to rivals.
I have been reading through
Sorry, I hit reply to Mark instead of Reply All.
Adjusting RT_Config.pm for the Default Search Display worked a treat and
everything is now functional.
Thanks a bunch!
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Borut
Mrak
Sent: Wednesday, March
On 3/14/2007 4:31 AM, Loos, Christian wrote:
Hello,
me and my colleague ask questions to this point three times but no responses.
But the must be someone out there done this befor. So please help us!
We have an ticket custom field from type upload one file.
If we resolve an ticket this file
Hi,
our RT servers uses an external mail server for outgoing email messages,
i.e., it
directly speaks SMTP instead of calling a local sendmail/MTA.
Configuration is as follows (hostnames/addresses slightly obfuscated):
Set($MailCommand , 'smtp');
Set($SMTPServer, 'mail.example.com');
Make sure you have an AdminCC set on the queue.
JJ Asghar wrote:
Roy,
Opps sorry i forgot to say this I have an working mail system, i
get the auto responses et al, it's just i'd like the ability to get an
email when a new ticket is opened and or put in my queue.
I really stink at
Hi,
BZ wrote:
I found that i can have this enabling NotifyActor. But when i enable
this feature, customers also receives their own replies. Is that
possible to have NotifyActor enabled without sending notifies to
customers. Basically Customer == Requestor.
I had the same question some
In certain circumstances, a malicious (or incompetent) remote
attacker can coax an RT 3.4.6 or 3.6.3 instance into getting into a
mail loop with itself. Earlier releases may also be affected.
This vulnerability ONLY affects RT instances that have been
configured to restrict email creation
JJ,
Also, you can set up the notifications to initiate fr specific Queues
as well, instead of being global. That way, if you name a Queue-specific
scrip the same name as a global one, then the Queue-specific scrip
overrides and you can set that one up to use a special template, etc.
for
Hello,
--Am 12. März 2007 22:48:35 +0200 schrieb Konstantin N. Bezruchenko
[EMAIL PROTECTED]:
Usually i use RT both in web interface and mail client, and it's very
useful to have full history in mail client. When i tell full i mean
really full history including my own replies and comments.
RHEL 4.4 64bit apache2/mysql/fcgi/rt3.6.3
when i go to
Configuration Global RT at A glance
i get the following error
*error:* Can't call method Content on an undefined value at
/usr/local/rt/share/html/Admin/Global/MyRT.html line 50.
*context:*
*...*
*46:* my ( $conf, $pane ) =
Hi Chaim,
I had that problem also (with the same platform - OS/httpd/db/handler),
but I was upgrading from a previous RT install (3.4.x). Once I upgraded
my Perl modules via CPAN, all was good again.
Regards,
Sasha
Sasha Gerrand
Web Database Developer
Austbrokers Holdings Limited
Level 21,
I'm happy to announce a new release of our RT2 to RT3 conversion tool.
This work was sponsored by DESY and we're grateful for their support
in updating this
tool to work with RT 3.6 and adding new features.
Important features in the new release:
* now works against 3.6
* ability to merge an
I'm setting up a script but I don't know the boilerplate for RT. Can someone
list it please?
Mathew
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL
Hi,
Have had a look around the wiki and the config files, but haven't
found a way to remove the quoting of ticket info when replying to/
commenting on a ticket. Does anyone know a way to globally remove/
hide the quoting for new comments/replies?
Thanks
Rob
27 matches
Mail list logo
