Lutz, Thomas W. wrote:
I’m trying to get RT installed on an XP-SP2 box using Oracle10g. I
can’t seem to be able to get the manual install to go. I have used the
3^rd party installers to get it working but none of them install for
Oracle, only mySQL. I started out trying to manually install
Nicholas Clark [EMAIL PROTECTED] writes:
Jesse, on IRC, has the alternative suggestion of using a class. It has the
advantage that it won't be invalid XML if two fields happen to end up with
the same ID. But what's going to be impractical in class names for CSS?
I did this to map and
-snip-
RT 3.6.1
Some default displays have two lines per entry with the second line
typically being in a smaller font (eg, the requester name). However, under
the ticket ID in such displays there is no data on the second line, and
editing the display shows that this field is represented by 'blank'.
I've
Nobody have a hint on this problem?!?
Torsten
-Original Message-
From: [EMAIL PROTECTED] [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
CC: [EMAIL PROTECTED] [EMAIL PROTECTED]
Sent: Mon Jul 30 10:10:01 2007
Subject: [rt-users] Issue with Extended
At Thursday 8/16/2007 03:47 AM, Keith Edmunds wrote:
RT 3.6.1
Some default displays have two lines per entry with the second line
typically being in a smaller font (eg, the requester name). However, under
the ticket ID in such displays there is no data on the second line, and
editing the
Well, I don’t know how to “fix it”, but what we do here is put asterisks after
we put in our commands and it looks like that stops CommandByMail to continue
looking for commands. If we don’t do the asterisks, then it will definitely
continue going down the line looking for words with “:” at
On Thu, Aug 16, 2007 at 09:18:05AM +0200, Espen Wiborg wrote:
Nicholas Clark [EMAIL PROTECTED] writes:
Jesse, on IRC, has the alternative suggestion of using a class. It has the
advantage that it won't be invalid XML if two fields happen to end up with
the same ID. But what's going to be
How can I make it so all e-mails sent out is a Bcc? This will get rid
of the issue when some users hit Reply All and recipients getting
duplicates. We want our users to be able to reply to the queue e-mail
only.
On 8/2/07, slamp slamp [EMAIL PROTECTED] wrote:
The way our RT is setup AdminCc does
Hi,
I've searched several times through the mailing lists and was wondering if
it is possible to change the start number for the ticket ids? For
example, we'll be migrating from one system to RT but we'd like to keep
the last sequence on the old system, 115835, and start with RT at
Hi ,
I am getting the following error on my RT 3 system.. Any Ideas
]# /usr/local/scripts/rt/ticket_agechk.pl
DBD::mysql::st execute failed: Can't open file: 'Tickets.MYI' (errno:
145) at /usr/local/scripts/rt/ticket_agechk.pl line 50.
DBD::mysql::st fetchrow_hashref failed:
Hi ,
I am getting the following error on my RT 3 system.. Any Ideas
]# /usr/local/scripts/rt/ticket_agechk.pl
DBD::mysql::st execute failed: Can't open file: 'Tickets.MYI' (errno:
145) at /usr/local/scripts/rt/ticket_agechk.pl line 50.
DBD::mysql::st fetchrow_hashref failed:
Hi,
can somebody please explain to me the easiest way to configure rt3 to
use LDAP authentication?
Cheers,
Noah
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Hey Noah,
Have you looked at the below wiki entry?
http://wiki.bestpractical.com/view/LDAP
Keith
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Noah
Sent: Thursday, August 16, 2007 12:55 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] rt3
Another error , I believe both errors are due to same reason .. This
error gets logged in the rt.log when somebody tries to connect to RT
system.
Any Idea what may be the problem..
Thanks
[Thu Aug 16 14:52:35 2007] [crit]: Ticket could not be created due to an
internal error
[EMAIL PROTECTED] wrote:
Performing queries using 'Requestor = X OR Cc = X OR AdminCc =X' in 3.6.3
yielded very fast results - a few seconds. However, doing the same search
in 3.6.4 resulted in a timeout after four minutes.
Using 'Watcher = X' is the preferred solution, faster, etc (and what I
Looks like your Tickets mysql table is missing (or doesn't have the right
permissions). Is this a new install? If so, you might want to
reinitialize your database.
James Moseley
Tamer Tayea
This server has been running for 3 years at least. Today , the server
wan hung , I had to reboot it ..
Since rebooting it , I am getting these errors. Yes, the backend is
mysql..
How I go about fixing this db issue ( I am not expert on DB)
Thanks
Tamer
-Original Message-
From: Ole
Ruslan released a patch for this a couple of weeks ago and posted it to the
mailing list. It's attached here again:
(See attached file: 3.6-searches_by_watchers_performance_fix.patch)
James Moseley
Did you check to make sure the mysqld process is running? Have you checked
the mysql logs for errors? If the mysqld process is running and your
Tickets table exists, it's possible the Tickets table is corrupted. Try a
repair table operation if so.
And like Ole stated, you need to provide a lot
Hey Tamer,
I would really help to know what all software you are running as
outlined bellow, but chances are your database became corrupted. You
might want to check your file systems, make sure there is enough free
space, possibly just restoring from your most recent backup will solve
the
Also make sure that /var (or where ever MySQL is installed) is not
mounted read-only.
-Sean
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of James
Moseley
Sent: Thursday, August 16, 2007 3:12 PM
To: Tamer Tayea
Cc: RT-Users
Subject: RE: [rt-users] Issue
On Thu, 2007-08-16 at 14:31 -0400, Tamer Tayea wrote:
[...]
[Thu Aug 16 14:52:36 2007] [crit]: Couldn't create a ticket: Internal
Error: Couldn't execute the query 'INSERT INTO Tickets (Subject,
Status, Queue, Creator, Owner, LastUpdatedBy, Started, Type, Starts,
Resolved, Created, Priority,
thanks Keith - checking it now
Schincke, Keith D. (JSC-IT)[MEI] wrote:
Hey Noah,
Have you looked at the below wiki entry?
http://wiki.bestpractical.com/view/LDAP
Keith
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Noah
Sent: Thursday, August 16,
Note for everybody who's suffering from this bug. Jesse released
RT-3.6.5-RC1 few days ago that is bug fix release and the patch is a
part of it. If there wouldn't be negative feedback on the release
candidate then 3.6.5 will be available really soon.
On 8/16/07, James Moseley [EMAIL PROTECTED]
I am trying to be able to create charts grouped by priority. So far I
have not found how to do this. Can anyone give me any clues as to how
to do that?
What I am doing is building a query in ticket search. Then, at the
lower right hand corner of the screen there are drop downs to create
I utilized the Elixus download for 3.4.0 and everything started up fine.
The problem I am having is that RT automatically logs in as user root
even if I tell it to logout it still autologs in as root.
Where is the setting to change this?
Tom Lutz
Business Systems Analyst
Georgia Power Company
I'm finding the opposite fixesI ahve the s same issue as [EMAIL PROTECTED]
Hello,
Using RT 3.6.3, does anyone know how to globally deny DeleteTicket privelege
to a user?
We have users with the following privs assigned on a per queue basis:
ModifyTicket
OwnTicket
ShowTicket
I wanted to update the list that I solved my own problem.
To do this, you simply need to build a query and then build a graph from
it with any group by.
Then, once the graph is displayed, edit the URL. Locate at the end of
the URL a parameter named: PrimaryGroupBy
Change that parameter to the
Michele,
To take it a bit further, perhaps the ability to change a status or
queue should be separate rights as well?
Kenn
LBNL
Michele Hershey wrote:
I'm finding the opposite fixesI ahve the s same issue as
[EMAIL PROTECTED]
Hello,
Using RT 3.6.3, does anyone know how to
Yes, but I believe that since DeleteTicket is already separate, it
should not be included within other rights , as it may be a bug.
Kenneth Crocker wrote:
Michele,
To take it a bit further, perhaps the ability to change a status
or queue should be separate rights as well?
Kenn
LBNL
Hi Guys,
I configured RT 3.6.4 but the problem i mentioned exists on this version too :(
..
Only work around i found was to create user with admin privileges and add the
user to the group and strip off the admin admin privileges..
Thanks,
Akila
On Wed, 2007-08-15 at 17:24 +0530, Akila
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