Hi,
I have RT 3.6.4 installed, and I'm trying to work through the
usability for our office staff.
My problem is with the 10 newest unowned tickets display on the user
homepage.
The top 10 never shows open tickets owned by Nobody, however when
I look at the search by clicking on the section
Hi
I'm looking for an alternative web interface. Currently I use the
rt-3.4.5 interface, but my boss will a new interface that is different
as rt 3.4 and rt-3.6. Any suggestion?
Thanks in advanced
Michael Peer
___
To all,
This may be a dumb question, but as we have been testing 3.6.4 we have
not been able to find a way to download any of the built-in reports
under tools. We would like to print out the chart and summary results
but can't seem to find a button or selection option to do this. So far,
To all,
I was wondering if anyone had thought of allowing the same choice of
minutes or hours on the My Day screen as is currently allowed on the
Basics or Jumbo pages? It would make it more consistent wouldn't it?
Kenn
LBNL
___
How would you create a web form that will be used by users that do not
have an RT account?
The self service interface is simple but I need something even
simplier: users fill a form and press submit. That's all. No
authentication, No ticket list. On the form they should fill several
custom fields
Thierry Thelliez wrote:
How would you create a web form that will be used by users that do not
have an RT account?
The self service interface is simple but I need something even
simplier: users fill a form and press submit. That's all. No
authentication, No ticket list. On the form they
Robert,
That's what I'm using now, but it doesn't look quite like something I
would pass onto to someone as a formal report.
Kenn
LBNL
On 8/30/2007 1:02 PM, Robert G. Werner wrote:
Kenneth Crocker wrote:
To all,
This may be a dumb question, but as we have been testing 3.6.4 we
You should create a webform then generates and sends an email to the correct
queue in your RT system. If you want other fields filled in you can use the
commandByEmail extension to have RT fill in all the extra fields you want
through the email.
-Jeff
-Original Message-
From: [EMAIL
While trying to install my first ever RT, I'm stumped by my inability to
install the perl module HTML::Mason, as shown in the 'make testdeps'
output. Installing HTML::Mason seems to depend on installing
Apache::Request, which, when I attempt to install it, reports mod_perl
1.x ( 1.99) is required
Hi fellow RT users,
I am desperately looking for a way to access a message's CC addresses
(as opposed to RT's CCs) from within a template? I am pretty sure that
this is possible but even though I was browsing through the wiki
and the source code I could not find how to do this.
In other
I hate to beat a dead horse but...couldn't you just set up a simple mail server
(sendmail, postfix) just for your RT use, which would not touch the outside
world? Then you can do the command by mail things which have been previously
mentioned.
From: [EMAIL
Helmuth,
Yes, I'm afraid that is the best option. I was hoping that there was a
more natural way, since the report results are already there and just
need to be printed. It seems a shame to have to re-invent the wheel just
to get it to print. Oh well.
Kenn
LBNL
On 8/30/2007 2:51 PM,
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sam Tilders
Sent: Thursday, August 30, 2007 2:56 AM
To: RT-Users
Subject: Re: [rt-users] newest unowned tickets not including open
On Thu, Aug 30, 2007 at 05:18:51PM +1000, Sam Tilders wrote:
My problem is
I had to make a simular form locally.
I used Perl CGI to generate the basic form.
I used RT;, RT::Ticket, RT::Current_user and RT::Interface::CLI; to
create the ticket.
The cgi script is fairly simple. If there are no parameters, print the
form. Otherwise, marshel the arguments and create a
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