I have a query regarding custom template and a custom scrip:
It would seem that creating new scrip with a custom template in a Queue
would override the default global. This doesn't seem to be the case.
What is the appropriate method to implement custom email replies using
templates and
Hi List
Got RT 3.6.4 with fast_cgi, apache2 on a freebsd 6.2
I installed the scrip condition ReplyToResolved and the scrip action
ForkIntoNewTicket copied from the wiki.
The installation gave me a error about the DropSetGIDPermissions() so
I commented it out. Afterwards the new condition
Hi,
I have a working RT 3.6.1 install, and I would like some easy to manage
statistics with it.
I've found this; http://wiki.bestpractical.com/view/RT3StatisticsPackage
But it seems rather outdated. When I install this on our system, the
stats are just working half/half.
Does anyone
Hello,
I'd like to add an additional page before a message will be sent.
Something like a message :
This message will be sent to ... warning message with a smal recap of
people who actually receive themessage
and the possibility to confirm or Cancel the answer (in case you want to
restrict the
On Tue, Oct 30, 2007 at 11:32:42AM +0100, Wouter van den Bergh wrote:
Hi,
I have a working RT 3.6.1 install, and I would like some easy to manage
statistics with it.
I've found this; http://wiki.bestpractical.com/view/RT3StatisticsPackage
But it seems rather outdated. When I install
Hi Andrew,
That option sounds like it should not be it as it works on the incoming headers
but it does work.
I will work on adding this to the wiki. I do not think the Redhat/CentOS 5
server required this. The RedHat/Centos 4 server did though.
Thanks for the help!
Keith
-Original
RT is not sending email at all, not to the admins and not to the users. It
was working fine 2 weeks ago, then it stopped sending mail. All the scrips
are fine, to the best of my knowledge. I am not the person who set up RT so
I'm a little in the dark here. The root mail log is receiving the
From what you've written, this isn't an RT problem. RT *is* sending
emails, but the mail server appears to be having problems forwarding them
on due to DNS issues.
The interesting thing is: (Name server: bbinslv.com: host not found)
What are the contents of the /etc/resolv.conf file on the mail
- The following addresses had permanent fatal errors -
[EMAIL PROTECTED]
[EMAIL PROTECTED]
[EMAIL PROTECTED]
- Transcript of session follows -
550 5.1.2 [EMAIL PROTECTED],[EMAIL PROTECTED],[EMAIL PROTECTED]... Host
unknown (Name server: bbinslv.com: host not found)
That's
The /etc/resolv.conf reads as follows:
; generated by /sbin/dhclient-script
search leXX#.com
nameserver XXX.XXX.25.99
nameserver XXX.XXX.25.14
The .99 ip is our RT server and the .14 is our file server.
--
View this message in context:
No they aren't actually '@email.com'. All of the email addresses are
correct. I don't really know how to do what you asking with the MX records
in relation to the nameservers. I get a SERVFAIL from nslookup on
XXX.XXX.XX.99. Everything in the mail log looks ok except a reoccurance of
Host
I was looking to test out Asset Tracker and downloaded the latest
version and to my surprise it looks as though it only works with RT 3.4.
Does anyone know if this is still an active project and if there is
anything in the works for integration with RT 3.6?
Thanks,
Matt
Matt,
AT works with RT 3.6 just fine. I am the author of AT.
As far as AT's development, I haven't worked on it in some time, but
I'll help fix any problems or apply patches for needed functionality
if it makes sense. Lots of people find it useful despite the lack of
active development.
-Todd
Matt,
We are running 3.6.4 with AT 1.2.3 without issue.
Craig
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Matt
Gilstrap
Sent: Tuesday, October 30, 2007 10:23 AM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Asset Tracker
Hi List,
I'm cleaning out RT with rtx-shredder and have vast amounts of old spam
to remove.
I'm looking for a solution/query to list all users with no tickets this
I believe will considerably cut down the huge list of spam emails to
remove.
I have tried the no_tickets Boolean option in
Hello RT world,
Running RT 3.6.4 currently on Suse 9.3 x86 with MySQL 4.1.x and/or Oracle 9i
available. My apologies if you see this twice, as I posted this in both
Users and Devel groups, but I thought both applied in this case.
We would like to use a SINGLE Custom Field in a somewhat unusual
Micah,
Actually, there are several ways to speed up searches without trying to
fool around with searchbuilder. It works fine for us. If we have a
search/query that takes too long, we look at any of the following:
1) Does the SQL create any inefficient joins or links?
2) How is
The main problem is searching through the RT interface is slow. The DB
lookups seem to be fine.
Thank you,
Micah Gersten
onShore Networks
http://www.onshore.com
-Original Message-
From: Kenneth Crocker [mailto:[EMAIL PROTECTED]
Sent: Tuesday, October 30, 2007 2:10 PM
To: Micah
Currently, everytime a user open/modify a ticket, the display username is the
LDAP login (ie. x123z456) but I prefer it to be real name ie. Joe Bob
instead of the login/LDAP name. How do I modify this within RT or is it
possible?
I found this post:
Ruslan
Thankyou very much
that worked !
I must confess my ignorance of Perl and also RT,
how about an explanation of what that 1; did ?
thanks again.
Olly
On Tue, 30 Oct 2007, Ruslan Zakirov wrote:
add 1; as the bottom most line in the config.
On 10/30/07, [EMAIL PROTECTED] [EMAIL
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