From: Kenneth Crocker [EMAIL PROTECTED]
I ran /tools/bin/ make fixdeps and I got this result:
I newer point to a subdirectory, not sure if it matters though. I do
always just what the readme/install file tells me. So in the directory
where I have extracted the rt archive I do make
Hi there,
in the searchable mailing list http://www.gossamer-threads.com/lists I
could see, that deleting text from a ticket history has been an issue
before. But maybe something changed within the past 2 years, so I'm
going to ask here again. Is there a (handy) way do delete a single
It sounds like you have some *required* Ticket custom fields that aren't
available to fill in via the Quick Ticket Creation. If those fields
weren't set as required, it would work fine. Otherwise, you'll need to
mod the QuickCreate Element with the appropriate input field. It will
Hi Dave,
in my test-rt (3.6.1, which still has all the defaults configured) is a
global scrip that says:
On Correspond Open Tickets with template Blank
are you sure you haven't got it?
Regards
Violetta
On all of our queues when a ticket is in a resolved state and a user
makes a comment on
Hi Violetta,
We have removed all global scripts on our queues a while ago.
Thanks
Dave
-Original Message-
From: Violetta Wawryk [mailto:[EMAIL PROTECTED]
Sent: 10 October 2008 12:15
To: Dave Wells
Cc: RT users
Subject: Re: [rt-users] On Comment resolved ticket set back to new
status
Its ok found the problem.
I was using the ReplyToResolved contribution on the RT wiki and it seems
to fire on a comment as well as a correspond.
I shall investigate.
Thx
Dave
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Dave
Wells
Sent: 10 October
Hi,
I found it myself. It's in the book (RT Essentials) on page 71-72.
For those who don't have the book but have the same problem:
move you mousepointer in the ticket history on the hash-sign in the
transaction you want to delete from the ticket. In the URL you'll find
the transaction
Hey Kenn,
If you have a scrip that modifies ticket data that is ALSO set by
default RT code, you need to make the STAGE of the scrip in batch
mode. That should do it. I've had that problem before and that fixed it.
No it doesn't :-/ Still thank you for your help.
Any other idea,
Hi Guys,
On all of our queues when a ticket is in a resolved state and a user
makes a comment on the ticket the status of the ticket is set back to
new.
We have no defined scrips for the Queues or in Global configuration that
are set to do this. Is this a default action in RT if so is it
Hi,
I want to include the resolved column in the quick search view. How can i do
this?
TIA,
Filipe
Portugal
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I am not the primary administrator/moderator of my company's RT system, so I do
not have a large base of knowledge from which to feed, but I cannot seem to
find an answer to the following question:
When a user replies to our follow-up on a ticket, how can that reply (as long
as it still
Hi again,
What I really need is a view of queues and not a view of tickets. I want a view
to see all the queues and foreach of them a row with 3 columns (new tickets,
open tickets, resolved tickets) much similar to the Quick search view.
TIA,
Filipe
Portugal
_
From:
Hi Everyone
Now to start, i have downloaded all the archives for RT and searched and
searched but am unable to find a solution.
I am looking after a server that was rebooted this morning because it
was slow. Since the reboot, when you try and access rt via a browser it
comes up with a
Mod_perl or fcgi ?
Can you clear your mason cache ?
--Original Message--
From: Kobus Bensch - No Sig
Sender: [EMAIL PROTECTED]
To: rt-users@lists.bestpractical.com
Sent: Oct 10, 2008 09:49
Subject: [rt-users] RT interface not working
Hi Everyone
Now to start, i have downloaded all the
Hi Chaim
Wow that was quick.
mod_perl.
Cleared the mason cache
Here is my apache conf for rt:
VirtualHost 172.16.0.7:80
ServerName rt.connection2.com
ServerAdmin [EMAIL PROTECTED]
ErrorLog logs/rt.connection2.com-error_log
CustomLog logs/rt.connection2.com-access_log common
I can confirm I am also getting same problem, when I click on the link to view the attachment in the browser I get a blank page, sometimes the link to attachment comes up in the browser window.
This happens to .docs, jpg and gif. I noticed pdf are ok.
regards
Gerald.
On Oct 3, 2008, at
I recently upgraded RT from 3.6.3 to 3.8.1 which went fairly smooth
however after making the db changes suggested from running:
perl etc/upgrade/schema.mysql-4.0-4.1.pl db user pass sql.queries
RT works but I get completely random 500 errors in the RT web interface.
I've set the rt log to
Set($HomepageComponents, [qw(QuickCreate Quicksearch MyAdminQueues
MySupportQueues MyReminders RefreshHomepage Dashboards)]);
This is what you need to set in your RT_SiteConfig. Remove whatever you don't
want to show up for new users. For existing users, I believe when the user is
created
Running out of memory perhaps? I'll occationally get these if my search
results are too big and you try to display a ticket (I get some odd bug
where it tries to get every result of a search into memory on a single
ticket display). It's really hard to say what though..
SIGSEGV 11
Panu,
When I run from //rt/src/rt-3.8.1 OR from //rt/src and just
enter make testdeps I get command not found. Could THAT be a problem?
Am I running some old software when I run /tools/bin/ make testdeps?
Kenn
LBNL
On 10/9/2008 11:44 PM, Panu wrote:
From: Kenneth Crocker
It happens instantly during general interface navigation and it's
totally random. Not necessarily searching or long queries. And it did
not happen prior to updating the mysql db tables to support the new
3.8.1 install.
-steven
On Fri, 2008-10-10 at 15:22 -0400, Curtis Bruneau wrote:
Running
Filipe,
That could easily be the MySupportQueues, found in
/share/html/Elements. To change what it shows, you need to copy the it
from share to your local/html/Elements directory and make your change
there. Then, on you hopme page in rt, edit it to include the
MySupportQueues query.
tomaw on #rt found the link:
http://wiki.bestpractical.com/view/ChangeDefaultRTAtAGlance
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eli Altman
Sent: Friday, October 10, 2008 12:18 PM
To: Marco Avvisano; rt-users@lists.bestpractical.com
Subject: Re:
To all,
I am trying to remove the Describe the Issue display on the screen
where a ticket is created. I went to //share/html/Ticket and looked
around to see what I could recognise. I found where everything up to the
subject is set up, but after that, it looks like it goes straight
When a new client is in negotiations for our services a ticket is created by
our sales team and is passed back and forth between the sales queue and systems
queue in order to hammer out details of what we can and cannot do. Due to our
rights layout, people who may need to reply to a ticket are
Attached is a patch for displaying this information with the ticket.
I find it more useful to show this here, as a of recipients reminder for users.
--
Cambridge Energy Alliance: Save money the planet
--- share/html/Ticket/Elements/ShowPeople 2008-08-30 19:22:14.0 -0400
+++
DUH!
I'm such an idiot. I found it and fixed it on my own. I HATE it when I
do that. Sorry folks.
Kenn
LBNL
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