Re: [rt-users] Condition scrip

Hi Eli, On Fri, Oct 24, 2008 at 5:26 PM, Eli Altman [EMAIL PROTECTED] wrote: Stefan, RT may already be configured to do what you need right out of the box. I'd suggest learning more about Scrips and Templates when you have time. How much experience do you have with RT? I've been using it

Re: [rt-users] Ldap Authentication setup question

Michael Mollard wrote: Mike, Let me know when you're up and about again. I've installed RT::Authen::ExternalAuth v.06_2 and now just logging in as local root generates this error. RT::User::UpdateFromExternal Unimplemented in HTML::Mason::Commands.

[rt-users] Queue-specific RTFM articles won't work

Hello, we are still struggling with setting up queue-specific RTFM articles, to no avail so far. Except setting up the article structure itself, is there anything else to be done? Do all articles have to be categorized to make this work? Do these articles have to be in a special class? Is it

Re: [rt-users] RTFM: Can't call method Id on an undefined value

On Oct 24, 2008, at 5:30 PM, James Kyle wrote: RTFM installing was successful and in all other respects appears to be functioning fine (same with RT). First: click Reply to a RT ticket, select a given RTFM from the drop down, then click Go to apply it. This works as expected. Next: Click

Re: [rt-users] Getting the owner of a ticket fails?

Ok. That didn't make it either. I get the same logging: Oct 27 14:45:23 support RT: Scrip Auto-Take started. Owner: 10 to be assigned to 22 ((eval 3065):11) Oct 27 14:45:23 support RT: Auto assign ticket #124 to user #22 ((eval 3065):33) Oct 27 14:45:24 support RT: #124/2807 - Scrip 2

Re: [rt-users] Condition scrip

I'm curious what you mean by 'when I create the ticket the requestor will be me..' If you create the ticket through the WebUI and you have any privileges, you should be able to manually type in a requestor. Otherwise, when you create a ticket through email, and you have CommandByEmail

[rt-users] [patch] Add minimum to shredder

Not an elegant solution to the Mac meta-data problem, but at least it allows one to clear out problem attachments by allowing you to search for tiny attachments rather than just giant ones; now if only there were a duplicate attachment hard-linker... ;-) Next I think I'll try amending html2mime

[rt-users] Requestors receiving blank email after all replies

Hi, We are having some trouble with using RT. Here is what is happening: 1. Customer sends in email 2. Customer receives auto-reply from us 3. We reply to customer 4. Customer replies to our email 5. Immediately after customer replies to our email, they receive a

Re: [rt-users] Requestors receiving blank email after all replies

On Mon, 27 Oct 2008 12:41:28 -0400, Darren Azman [EMAIL PROTECTED] wrote: Hi, We are having some trouble with using RT. Here is what is happening: 1.Customer sends in email 2.Customer receives auto-reply from us 3.We reply to customer 4.Customer replies to our email 5.

Re: [rt-users] [RESOLVED] RTFM: Can't call method Id on an undefined value

You don't say what versions of RT/RTFM you're using, but this sounds like you have a bogus Link in the system. This should be *harder* to do with rt3.8.1 and rtfm2.4.0 but was very easy to do with earlier versions. My apologies, the versions are: RT = 3.8.1 RTFM = 2.4.0 If you changed

Re: [rt-users] Stale data in CachedGroupMembers

New reimplementation of rt-validator landed in the repository and will be shipped with RT 3.8.2. It can resurrect CachedGroupMembers table from information in other tables. On Thu, Oct 23, 2008 at 2:29 PM, Tim Cutts [EMAIL PROTECTED] wrote: Hi folks, I've got a problem with my RT 3.4.4

[rt-users] odd number of elements in hash assignment when generating RSS

When I click the RSS link, I receive the following error: [warning]: Odd number of elements in hash assignment at /opt/rt3/ bin/../lib/RT/Date.pm line 528. (/opt/rt3/bin/../lib/RT/Date.pm:528) The full backtrace is found here: http://pastebin.com/m54be3171 RT = 3.8.1 RTFM = 2.4.0 -james

Re: [rt-users] help with scrip

Hi Violetta, I've been on vacation so I didn't see your message until today. I'm confused by your mail because there was no unless clause in any of the code that I saw or suggested. The snippet you included doesn't have one either - it's a simple if conditional: if ( A ! (B || C) ) {

[rt-users] Setting Ticket Owner name

To all, I'm trying to pre-set a ticket owner based on the value of an incoming CF that is set during ticket creation. What I have is this Condition: On Create Action: User-Defined Template: Blank Stage: TransactionBatch Custom Action Prep Code: my $ticket = $self-TicketObj; return

Re: [rt-users] Setting Ticket Owner name

Kenn, On Mon, 27 Oct 2008 15:35:40 -0400, Kenneth Crocker [EMAIL PROTECTED] wrote: Custom Action Prep Code: my $ticket = $self-TicketObj; return unless ($ticket-OwnerObj-Name() eq 'Nobody' ); You'll need to return 1 if you want to continue to action cleanup, 0 otherwise. Custom

[rt-users] shipwright tarball for RT 3.8.1 ?

Was there going to be a shipwright tarball for RT 3.8.1 ? I saw some mention of this a while back, but have only been able to find shipwright for 3.8.0. --andy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

[rt-users] Assign a value from a custom field to another field in the Create a new ticket window.

I have RT 3.8.1 currently installed and running. I have some programming skill in Perl, but am slightly weak on the HTML side. I am trying capture the value Selected in a custom selection field and assign it to another field, in this case, the Initial priority field. I created a custom field as

[rt-users] RT::Authen::ExternalAuth question

I'm running 3.8.1 on a clean SLES10SP2. I've installed 3.8.1 and it's root/password account works fine. I then downloaded and installed v.06_2 of RT-Authen-ExternalAuth (to try and get ldap auth working). Before I even try and test my Ldap authenticate/autocreate, I try logging in as