Hello,
From the RT3.8.2 interface, when we open a ticket and click on 'Resolve'
link from the right hand side, the 'update type' field in the resolve
ticket screen is a drop down and it defaults to Comments (Not sent to
requestors);
Because we want the requestors to know that the ticket
They need the ShowTicket if you want them to see it in RT. The privs you gave
them allow them to reply to the ticket through the email interface... but they
can't see anything when they log into RT.
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
hi
try using $TicketObj-SetSubject() function,
$TicketObj-Subject is just an accessor method
Rémi
2009/8/13 rmp dmd rmp.dmd1...@gmail.com
Hi,
I'm using the scrip below to merge newly created ticket with existing
ticket with the same subject. However, im getting
Scrip 36 Commit failed:
Hi guys, Just a quick one, is it possible to merge two existing q's
into one?
---
Kind Regards,
Mr Gabriel
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Gabriel - IP Guys wrote:
Hi guys, Just a quick one, is it possible to merge two existing q’s
into one?
You can make bulk update of all tickets from one queue to assign them to
another
queue.
--
Agnislav Onufrijchuk
PortaOne, Inc., RT Developer
Tel: +1-866-SIP VOIP (+1 866 747 8647) ext.
After callin $at-new you have to call $at-Load. Once the asset is
loaded you can call AddLink. Links are bi-directional so you don't
have to add the reverse link.
On Thu, Aug 13, 2009 at 11:41 AM, Michael
Ellismichael_el...@umanitoba.ca wrote:
Either I not understanding something or I think I
testwreq,
Well, you can go into the software and change the code OR you can create
a custom resolved template to capture the last comment. I've done the
latter and I don't have to worry about messing up the code.
Kenn
LBNL
On 8/14/2009 5:41 AM, testw...@gmail.com wrote:
Hello,
From the
Ah Cool, thanks. I *really* appreciate the help. My manager's confidence in AT
is bolstered by the fact that the developer is still answering questions.
I managed to make some headway before seeing your email, I've got a script that
can add the links and they are showing up in rt3.Link in the
yes,
i believe i have seen that. however, the main issue that didn't appear to
be resolved is that of not all TimeWorked transactions being saved as rows
in the Transactions table. EX: A comment shows as a comment transaction
with TimeTaken potentially recorded. However, there is no
To all Install experts,
I have a couple questions about the configure parameters for installing
3.8.4.
1. What does --with-PACKAGE[=yes] do for me?
2. What does --with-my-user-group do exactly?
3. Do I need --with-apachectl? What happens if I don't use this
parameter?
That's it
Not sure why. Do links created in the UI show up?
On Fri, Aug 14, 2009 at 3:26 PM, Michael
Ellismichael_el...@umanitoba.ca wrote:
Ah Cool, thanks. I *really* appreciate the help. My manager's confidence in
AT is bolstered by the fact that the developer is still answering questions.
I managed
Yes, I should have mentioned that.
-Mike
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: August-14-09 2:56 PM
To: Michael Ellis
Cc: rt Users; jsmor...@mvlan.net
Subject: Re: [rt-users] Asset Tracker API
Not sure why. Do links created in the UI show up?
On Fri, Aug
I've seen various references to the forward feature in RT (we're
running 3.8.2 on Ubuntu), but I can't figure out how to forward a
ticket. I don't see a Forward button on any of the screens... any hints?
Thanks,
--
. . . . . . . . . . . . . . . . . . . . . . . . .
Gary Oberbrunner
| 17 | at://rt.lib.umanitoba.ca/asset/3889 |
at://rt.lib.umanitoba.ca/asset/4189| HasComponent | 0 |
0 | 1 | 2009-08-14 18:30:45 | 1 | 2009-08-14 18:30:45 |
| 18 | at://rt.lib.umanitoba.ca/asset/4189 |
What do the DB entries look like for asset that do show up in the UI?
On Fri, Aug 14, 2009 at 4:11 PM, Michael
Ellismichael_el...@umanitoba.ca wrote:
Yes, I should have mentioned that.
-Mike
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: August-14-09 2:56 PM
Might be a bug in AT. In your script change:
$at-AddLink(Type='HasComponent',Target= $URI);
to:
$at-AddLink(Type='HasComponent',Base= $URI);
All links of the type should be stored as ComponentOf.
On Fri, Aug 14, 2009 at 4:21 PM, Michael
Ellismichael_el...@umanitoba.ca wrote:
| 17 |
On Fri 14.Aug'09 at 12:53:49 -0700, Ken Crocker wrote:
To all Install experts,
I have a couple questions about the configure parameters for installing 3.8.4.
1. What does --with-PACKAGE[=yes] do for me?
That's an example of syntax.
--with-graphviz, for example, is how you might use
Tried, no change. The new links are showing up in tables but not in the UI.
Is there any ACL for seeing links? Do links touch any other tables somehow?
-Mike
-Original Message-
From: Todd Chapman [mailto:t...@chaka.net]
Sent: August-14-09 4:17 PM
To: Michael Ellis
Cc: rt Users;
I should add that in the history for the asset in the ui it shows the
adding of the asset, but not in the links area.
Mike
Sent from my iPhone
On 2009-08-14, at 7:15 PM, Michael Ellis
michael_el...@umanitoba.ca wrote:
Tried, no change. The new links are showing up in tables but not in
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