Hi everybody,
A short definition at first. Let localpath be my path where my RT is
installed.
I have got a plugin called RT-Extension-Dummy. It has only got one
module Create.html in localpath/plugins/RT-Extension-Dummy/html/Ticket.
The only difference compared to Create.html in
Hello all,
I've just upgraded to RT4 and noticed the article feature but when I
try to create a new article a Permission denied error appears. My
user has privileged access and everything else is working as expected.
Is any kind of additional setup needed to use articles?
best regards,
Hi,
I'm trying to install LDAPImport and I'm stuck with an error which I
can't properly understand stating You tried to plan twice.
Can anyone give me a hint?
Full error export follows.
Thanks,
Giuseppe
# cpan install RT::Extension::LDAPImport
CPAN: Storable loaded ok
Going to read
On Thu, May 26, 2011 at 09:58:48AM -0300, Luiz Fernando Bernardes Ribeiro wrote:
I've just upgraded to RT4 and noticed the article feature but when I try
to create a new
article a Permission denied error appears. My user has privileged
access and everything
else is working as
On Thu, May 26, 2011 at 01:58:00PM +0100, Giuseppe Sollazzo wrote:
Hi,
I'm trying to install LDAPImport and I'm stuck with an error which I
can't properly understand stating You tried to plan twice.
Can anyone give me a hint?
This module is required to run the tests:
-
Hello all,
I was wondering if I could get a hand with a change I wanted to make on our
end. In fact, I was able to change this in 3.8.8 days, but the changes
don't work on 4.0.0. I want to add to the Ticket and Transaction section
a Queue option, so that my user base can change the queue when
Hi Kevin,
thanks for that.
The reason I answered n is that if I try and install the test package
I get the following output (even if I try the install separately):
Running make test
PERL_DL_NONLAZY=1 /usr/bin/perl -MExtUtils::Command::MM -e
test_harness(0, 'blib/lib', 'blib/arch') t/*.t
Hi Kevin,
thanks for that.
The reason I answered n is that if I try and install the test package
I get the following output (even if I try the install separately):
Running make test
PERL_DL_NONLAZY=1 /usr/bin/perl -MExtUtils::Command::MM -e
test_harness(0, 'blib/lib', 'blib/arch') t/*.t
Chris,
I'm not sure I understand what you're asking. You wrote so that my user
base can change the queue when updating or replying to tickets. Why in the
world would you want to do this? Tickets reside in a Queue, so how could RT
find that ticket if you were sending an update to a different
Hi,
I am currently developing an application using VB.NET in which I am accessing
RT using the REST interface. So far, I have been able to successfully create
tickets and modify their history by referencing the Request Tracker Wiki.
However, I have not been able to add an attachment to a
Sure Kenn, I'll elaborate.. and again, I had this working in 3.8.8.. it just
seems more... difficult to dirty hack in on 4.0.0. For example:
Queue 1: Level 1 support
Queue 2: Level 2 support
Customer calls in and the guys at level 1 open a ticket in their queue for
the person's problem.
1 hr
On Thu, 2011-05-26 at 08:36 +0200, Robert Wysocki wrote:
[snip]
Please keep all replies on the list.
Thanks for the patch, rt-fulltext-indexer now works fine (assuming that
not trowing an error any more means everything is fine), but searches
still return no tickets whereas the same phrases
We do something similar. We have engineering and construction queues.
When Engineering is done with design and the job is ready to go to the
crews, we move it to construction queue. Right now it involves the
following steps:
1. Change the queue
2. Change the owner to the Construction Manager
root@lucid:/opt/rt4/var/mason_data# ls -al
total 4
drwxrwx--- 4 www-data www-data 1024 2011-05-25 17:21 .
drwxr-xr-x 5 root root 1024 2011-05-20 12:42 ..
drwxr-xr-x 2 root root 1024 2011-05-25 17:21 cache
drwxr-xr-x 2 root root 1024 2011-05-25 17:21 obj
I need help to find
Good times... good times... I got it working, so gotta share my
modifications w/ everyone. In fact, I would have had it working a LONG time
ago, but I had neglected 1 major step: removing all the old mason_data info!
So for anybody who wants to add queue information to your reply/comments
On Thu, May 26, 2011 at 02:59:05PM +0100, Giuseppe Sollazzo wrote:
The reason I answered n is that if I try and install the test
package I get the following output (even if I try the install
separately):
Running make test
PERL_DL_NONLAZY=1 /usr/bin/perl -MExtUtils::Command::MM -e
On Thu, May 26, 2011 at 11:45:22AM -0400, Chris Hall wrote:
Good times... good times... I got it working, so gotta share my
modifications w/ everyone. In
fact, I would have had it working a LONG time ago, but I had neglected 1
major step: removing
all the old mason_data info! So
On Thu, May 26, 2011 at 11:37:24AM -0400, Asif Iqbal wrote:
root@lucid:/opt/rt4/var/mason_data# ls -al
total 4
drwxrwx--- 4 www-data www-data 1024 2011-05-25 17:21 .
drwxr-xr-x 5 root root 1024 2011-05-20 12:42 ..
drwxr-xr-x 2 root root 1024 2011-05-25 17:21 cache
drwxr-xr-x
On Thu, May 26, 2011 at 12:01 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Thu, May 26, 2011 at 11:37:24AM -0400, Asif Iqbal wrote:
root@lucid:/opt/rt4/var/mason_data# ls -al
total 4
drwxrwx--- 4 www-data www-data 1024 2011-05-25 17:21 .
drwxr-xr-x 5 root root 1024 2011-05-20
chown -R www-data:www-data /opt/rt4/var/mason_data/*
I know it's more of a patch than a fix, but.. this is how I'm handling
this problem on my end (yea, I ran into it too), and unless I manually
remove the mason_data info, it seems to solve my problems. That's just how
I've solved it.. I'm sure
Chris,
I think that all of that could be accomplished without changing RT code:
1) Create a CF called Promote. A simple yes/no or off/on would
suffice. Grant the level 1 team the right to modify it.
2) When the level 1 team wants to promote it, they merely modify the CF.
3) Have a scrip validate
On Thu, May 26, 2011 at 12:49 PM, Asif Iqbal vad...@gmail.com wrote:
On Thu, May 26, 2011 at 12:01 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Thu, May 26, 2011 at 11:37:24AM -0400, Asif Iqbal wrote:
root@lucid:/opt/rt4/var/mason_data# ls -al
total 4
drwxrwx--- 4 www-data www-data
Gentlemen,
I am developing a script in sql, and I wonder how many comments each ticket
is created.
What would my sql query?
From what I saw, the ticket data are in Table guaradados attachments.
Thank you in advance.
Felipe
BR
--
A dúvida é o principio da sabedoria
On Thu, Sep 9, 2010 at 12:53 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
To List,
I continue to get this warning in my rt.log:
[Thu Sep 9 16:31:42 2010] [warning]: Couldn't enable user 9664
(/opt/rt3/bin/../lib/RT/User_Overlay.pm:1143)
Hi Kenneth,
Did you find a fix for that? I am seeing
Hi all.
The package commandbyemail don't work well for us.
Sometime it's don't do what he suppose to do. For example when I put
AddCC: some.one@somewhere.
sometime RT don't add the address as CC. Sometime he does.
I don't known why.
Anyone have this kind of problem ?
For us
Hi,
did you add it to your Plugins ?
Set(@Plugins, qw(
RT::Extension::CommandByMail
and also to the Mailplungins - in the right order like
Set(@MailPlugins, qw(Auth::MailFrom Filter::TakeAction) );
kind regards
Danny
Le 26/05/2011 à 22:47:00+0200, Albert Shih a écrit
Hi all.
The package commandbyemail don't work well for us.
Sometime it's don't do what he suppose to do. For example when I put
AddCC: some.one@somewhere.
sometime RT don't add the address as CC. Sometime he does.
forget to say
I'm struggling with implementing approvals. Here's how we work:
An engineer designs a project. Once s/he's done, s/he has a supervisor
approve the design and cost estimate. This approval may need several
levels depending on the overall cost estimate (we're a public utility and
the approvals are
Albert,
Sounds to me that you haven't set your configuration to automatically add a
user:
*Set($AutoCreate, [Privileged , 0]);*
This setting allows RT to automatically add a user that was not already on
the DB (your error message) as an UnPrivileged user. Change the 0 to 1 if
you want them to
Asif,
I believe this was fixed in a later release.
Kenn
LBNL
On Thu, May 26, 2011 at 1:09 PM, Asif Iqbal vad...@gmail.com wrote:
On Thu, Sep 9, 2010 at 12:53 PM, Kenneth Crocker kfcroc...@lbl.gov
wrote:
To List,
I continue to get this warning in my rt.log:
[Thu Sep 9 16:31:42
Dustin,
We use the Report Studio tool within Cognos.
Kenn
LBNL
On Wed, May 25, 2011 at 6:38 PM, Dustin Berube dustin.ber...@gmail.comwrote:
3) Then we have an alternative for users who never get onto RT. We created
DB Views (native SQL) used for reporting only and then use Cognos as a
Hmm.. I am using rt 4
On May 26, 2011 5:23 PM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Asif,
I believe this was fixed in a later release.
Kenn
LBNL
On Thu, May 26, 2011 at 1:09 PM, Asif Iqbal vad...@gmail.com wrote:
On Thu, Sep 9, 2010 at 12:53 PM, Kenneth Crocker kfcroc...@lbl.gov
Le 26/05/2011 à 14:22:16-0700, Kenneth Crocker a écrit
Albert,
Thanks for you help
Well it's not working. But now I find more stability.
If I put
AddCC: email_address
and email_address is already in the RT it's working.
But if the email_address is not in RT it's not working.
Le 26/05/2011 à 22:51:23+0200, Daniel Schwager a écrit
Hi.
did you add it to your Plugins ?
Set(@Plugins, qw(
RT::Extension::CommandByMail
and also to the Mailplungins - in the right order like
Set(@MailPlugins, qw(Auth::MailFrom
On Thu, May 26, 2011 at 02:22:16PM -0700, Kenneth Crocker wrote:
Sounds to me that you haven't set your configuration to automatically add
a user:
Set($AutoCreate, [Privileged , 0]);
Autocreation of users in normal RT isn't controlled by that variable.
I suggest reviewing the doc for it
On Thu, May 26, 2011 at 11:51:13PM +0200, Albert Shih wrote:
Le 26/05/2011 à 14:22:16-0700, Kenneth Crocker a écrit
If I put
AddCC: email_address
and email_address is already in the RT it's working.
But if the email_address is not in RT it's not working.
Please report this to
Le 26/05/2011 à 18:05:12-0400, Kevin Falcone a écrit
On Thu, May 26, 2011 at 11:51:13PM +0200, Albert Shih wrote:
Le 26/05/2011 à 14:22:16-0700, Kenneth Crocker a écrit
If I put
AddCC: email_address
and email_address is already in the RT it's working.
But if the
Le 27/05/2011 à 00:14:10+0200, Albert Shih a écrit
Le 26/05/2011 à 18:05:12-0400, Kevin Falcone a écrit
On Thu, May 26, 2011 at 11:51:13PM +0200, Albert Shih wrote:
Le 26/05/2011 à 14:22:16-0700, Kenneth Crocker a écrit
If I put
AddCC: email_address
and email_address is
Albert,
Isn't that supposed to be AddCc? 1 large C and 1 small one?
Kenn
LBNL
On Thu, May 26, 2011 at 2:51 PM, Albert Shih albert.s...@obspm.fr wrote:
Le 26/05/2011 à 14:22:16-0700, Kenneth Crocker a écrit
Albert,
Thanks for you help
Well it's not working. But now I find more
Hi List,
Im trying to update from RT-Helpdesk 3.8.7 to 4.0.0. When I try to run
'make fixdeps', CPAN keeps telling me my Test::More is too old, even though
I have loaded the current version in /usr/lib/perl5/5.8.6. Im on a fairly
old server 2.6.12-gentoo-r6 but it upgraded to RT 3.8.7 no
40 matches
Mail list logo
