We use additional rules in the RT_SiteConfig.pm to ensure that it uses the
correct e-mail address for all queue's.
Here's a sample:
# ---
# Default Correspond en Comment adres
# ---
Set($CorrespondAddress , 'r...@example.com');
Set($CommentAddress , 'r...@example.com');
Basically the problem was that I read the instructions for upgrading but
missed the step in the readme that was needed to upgrade the database
make upgrade-database
vmos wrote:
Hello, I'm building a new instance of RT to replace our old server. The
old one was RT3.8.7 on debian and the
Hello,
I installed new rt-4.0.4 but i faced problem with search non latin
character like arabic words, it is ok with english words, i have old
RT-3.8.1 I can search Arabic words with it
and also I tested rt-4.0.0 rt-4.0.2 and I faced the same problem, I
ask if any one know how can I fix this
Hi all
I've just upgrade my rt to 4.0.4 (from 3.8.10) and I got a error like when
I submit a ticket from rt-command-mail:
RT: DBD::mysql::db selectcol_arrayref failed: Unknown column 'main.SubjectTag'
in 'field list' at /usr/local/lib/perl5/site_perl/5.10.1/DBIx/SearchBuilder.pm
line 626.
Mod_perl is used in our case but reading docs/web_deployment.pod do not
give me any direction or I forget to read the right line...
I have try to configure one specific account with a different timezone
but I did not seen any effect on the date shown.
So perhaps I'm wrong but I do not know what
On Mon, Nov 21, 2011 at 04:48:13PM -0600, Randy Black wrote:
Can anyone help with this issue:
rt4.0
centos6
Started to crop up with no changes:
[Mon Nov 21 22:43:12 2011] [crit]: RT Received mail
(2021224308.45f6e79...@rt.wsd.bucklehq.com
) from itself.
On Tue, Nov 22, 2011 at 02:55:33PM +0200, har...@lttnet.net wrote:
I installed new rt-4.0.4 but i faced problem with search non latin
character like arabic words, it is ok with english words, i have old
RT-3.8.1 I can search Arabic words with it
and also I tested rt-4.0.0 rt-4.0.2 and I faced
On Tue, Nov 22, 2011 at 02:19:03PM +0100, Albert Shih wrote:
I've just upgrade my rt to 4.0.4 (from 3.8.10) and I got a error like when
I submit a ticket from rt-command-mail:
RT: DBD::mysql::db selectcol_arrayref failed: Unknown column
'main.SubjectTag' in 'field list' at
On Tue, Nov 22, 2011 at 02:32:56PM +0100, Soula, Christophe wrote:
Mod_perl is used in our case but reading docs/web_deployment.pod do not
give me any direction or I forget to read the right line...
I have try to configure one specific account with a different timezone
but I did not seen any
Kevin Falcone wrote:
On Tue, Nov 22, 2011 at 02:55:33PM +0200, har...@lttnet.net wrote:
I installed new rt-4.0.4 but i faced problem with search non latin
character like arabic words, it is ok with english words, i have old
RT-3.8.1 I can search Arabic words with it
and also I tested
Le 22/11/2011 à 10:13:56-0500, Kevin Falcone a écrit
On Tue, Nov 22, 2011 at 02:19:03PM +0100, Albert Shih wrote:
I've just upgrade my rt to 4.0.4 (from 3.8.10) and I got a error like when
I submit a ticket from rt-command-mail:
RT: DBD::mysql::db selectcol_arrayref failed: Unknown
Great ! perfect answer ! Works fine
I have move to fastcgi
Thanks
Christophe
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: mardi 22 novembre 2011 16:15
To:
Hola,
I'm reasonably sure this is a permissions issue, (and an utter noob
question) but I'm afraid I don't know where RT creates the tmpdir. so
I'm not certain where to fix that.
Debian install of RT4.0.4, MYSQL, and I'm, able to create tickets fine,
but when mail comes in Postfix returns a
Thanks for responding. I tried as advise and it didn't work.
Here is the mail log
Nov 23 09:16:23 nzhmlapp04 postfix/pickup[30846]: 21F822200A1: uid=33
from=www-data
Nov 23 09:16:23 nzhmlapp04 postfix/cleanup[1222]: 21F822200A1:
message-id=rt-3.6.1-1173-1321992982-461.10043-...@mydom.com
Nov 23
On Wed, Nov 23, 2011 at 09:29:27AM +1300, Gregory Machin wrote:
Thanks for responding. I tried as advise and it didn't work.
Unfortunately, the config options quoted are only for 3.8 or 4.0.
You don't want to use RT's built in SMTP support. If anything is ever
wrong with your SMTP server, RT
On Tue, Nov 22, 2011 at 02:07:40PM -0500, Arnon Clark wrote:
Hola,
I'm reasonably sure this is a permissions issue, (and an utter noob
question) but I'm afraid I don't know where RT creates the tmpdir.
so I'm not certain where to fix that.
Debian install of RT4.0.4, MYSQL, and I'm, able
I would like for users to be able to create tickets by email that
contain custom fileds. I am able to get the fields populated using
RT::Extension::CommandByMail and Filter::TakeAction. Once the ticket
is created I only want the ticket owners to be able to modify any of
the custom field values.
Hi List,
Is there a way to get a report timeworked a little detailed ?
For example, show me all tickets that have been worked on today, and
show the time worked on the tickets today, so not the total worked time
on a ticket. We have tickets that span a couple of days, so i'm
interested in
Jeff,
Yes. Don't grant ModifyTicket at any of the System Group levels. Grant
See Modify Custom Fields for the correct role or for a user-defined
Group while in Config-CustomFields-Group rights.
Kenn
On Tue, Nov 22, 2011 at 1:12 PM, Jeff Ehrenberg bigwa...@gmail.com wrote:
I would like for
We've been successfull integrating a web application (based on cakephp) to
RT via REST.
Here is a list of what we have accomplished with our integration:
-. user creation on RT on demand (users exist in our web app, they are
created in RT when needed.)
-. creating tickets in different queues
As a follow-up to myself, i've found something called..
Following the instructions, getting it to run on a 4.0.2 install , i
borks on the following.. Can someone shed any light on this ?
Error during compilation of
/opt/rt4/local/html/Tools/Reports/TimeWorkedReport.html: syntax error at
RHEL 6 comes by default only allowing LDAP user and
group names of 3 or more characters.
rt will not be looked up, for those who use that.
Solution is here:
https://docs.rice.edu/confluence/display/ITTUT/RHEL6+Gotchas
RT Training Sessions
Hello,
I am very new to RT, and am in the process of testing the RT. Hopefully, we can
put this great ticketing system into our production.
I have a question about RT ticket priority. The default setting for priority is
a field that the numerical number can be put in. However, is it possible
On 11/22/2011 05:26 PM, Ling, Frank wrote:
Hello,
I am very new to RT, and am in the process of testing the RT. Hopefully,
we can put this great ticketing system into our production.
I have a question about RT ticket priority. The default setting for
priority is a field that the numerical
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