Re: [rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

2014-01-21 Thread Gerald Vogt
Anyone knows whether this should work? Did see any answers till now... Is it possible for a user to use more than one sender e-mail address for the same account if all e-mail addresses are in the LDAP directory? I have found this in the RT_SiteConfig.pm file which comes with the ExternalAuth modu

Re: [rt-users] REST mail-gateway using 100% cpu

2014-01-21 Thread andriuss
Sorry for my lack of knowledge. Still I think that RT, to be more precise, Email::Address:List module should reject this kind of header and not stuck in infinity regex loop. What I was able to get from mail sender, he was using Microsoft Outlook Web App. -- View this message in context: htt

Re: [rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

2014-01-21 Thread Kevin Falcone
On Tue, Jan 21, 2014 at 09:27:50AM +0100, Gerald Vogt wrote: > Anyone knows whether this should work? Did see any answers till now... You asked on a Saturday of a holiday weekend. > Is it possible for a user to use more than one sender e-mail address for > the same account if all e-mail addresses

Re: [rt-users] Import a text file into RT as a scrip ?

2014-01-21 Thread Kevin Falcone
On Fri, Jan 17, 2014 at 07:35:43PM +, Ethier, Michael wrote: >I have a text file (exact RT scrip syntax) that sits on our RT server that > I would like to >import into RT and update(overwrite) a > >particular scrip's custom condition with it on a regular basis. Is > this poss

Re: [rt-users] REST mail-gateway using 100% cpu

2014-01-21 Thread Alex Vandiver
On Tue, 2014-01-21 at 04:55 -0800, andriuss wrote: > Sorry for my lack of knowledge. Still I think that RT, to be more precise, > Email::Address:List module should reject this kind of header and not stuck > in infinity regex loop. Absolutely. We intend to address this shortly. > What I was able

Re: [rt-users] Real time fulltext search/indexing with sphinx

2014-01-21 Thread Kevin Falcone
On Fri, Jan 17, 2014 at 08:34:55PM +0100, m...@fv-berlin.de wrote: > as you can see on these slides: > http://www.slideshare.net/AdrianNuta1/real-time-fulltext-search-with-sphinx > > ... it is now possible with sphinx to allow for actual realtime > searching, something that I have come to realize

Re: [rt-users] Apache Threads hanging & not gracefully exiting

2014-01-21 Thread Kevin Falcone
On Wed, Jan 15, 2014 at 03:13:31PM -0500, Nathan Baker wrote: >I switched from mod_perl to mod_fcgid and along with the memory usage > decreasing by about 75%, >the problem seems to have disappeared. I'm not sure if there is a problem > with the code and >mod_fcgid is just handling it

Re: [rt-users] How far can categories nest?

2014-01-21 Thread Mathew Snyder
Any assistance with this will be appreciated. On Jan 17, 2014 2:12 PM, "Mathew Snyder" wrote: > For clarification: > > First CF: Support Type (ST) > >- System Support >- User Support > > Second CF: Support Category (SC) > >- Hardware -> System Support >- Software -> System Support

Re: [rt-users] On reply un-own ticket

2014-01-21 Thread Kevin Falcone
On Mon, Jan 20, 2014 at 06:54:42PM +, Shane Vedvik wrote: > Does anyone know how this is implemented in RT 4? I know when we used > RT 3 at a previous employer, any time a customer replied to a ticket > the owner was changed to nobody and if it was resolved, it was re- > opened. I would like to

Re: [rt-users] rt-crontool and "--action RT::Action::NotifyAsComment"

2014-01-21 Thread Kevin Falcone
On Thu, Jan 16, 2014 at 06:46:06PM +0100, Eric Maisonobe wrote: >Hello, >I try to use the following cron task : >/opt/rt4/bin/rt-crontool \ > > --search RT::Search::FromSQL \ > --search-arg "Created < '1 day ago' AND (Status = 'new') " \ > --action RT::Action::NotifyAsCo

Re: [rt-users] rt-crontool and "--action RT::Action::NotifyAsComment"

2014-01-21 Thread Eric MAISONOBE
Many thanks for tour help ! Le 21 janv. 2014 20:38, "Kevin Falcone" a écrit : > On Thu, Jan 16, 2014 at 06:46:06PM +0100, Eric Maisonobe wrote: > >Hello, > >I try to use the following cron task : > >/opt/rt4/bin/rt-crontool \ > > > > --search RT::Search::FromSQL \ > > --sear

Re: [rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

2014-01-21 Thread Gerald Vogt
On 21.01.14 20:29, Kevin Falcone wrote: >> It doesn't clearly say whether e-mails sent from the "alias" email >> address would be accepted or not. > > I'm glad you found the example config. The key is the first sentence > you quote. RT will look up against alias and treat it as though they > sen

Re: [rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

2014-01-21 Thread Kevin Falcone
On Tue, Jan 21, 2014 at 08:49:49PM +0100, Gerald Vogt wrote: > When RT receives an e-mail I don't see any access to the LDAP server at > first. It searches the sender address in the internal database. Doesn't > find it. Then wants to create a new user. And only then it checks > against the LDAP dat

Re: [rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

2014-01-21 Thread Gerald Vogt
> On 21.01.2014, at 21:33, Kevin Falcone wrote: > >> On Tue, Jan 21, 2014 at 08:49:49PM +0100, Gerald Vogt wrote: >> When RT receives an e-mail I don't see any access to the LDAP server at >> first. It searches the sender address in the internal database. Doesn't >> find it. Then wants to create

Re: [rt-users] RT 4.2.1 - ExternalAuth against LDAP server and users with multiple mail addresses

2014-01-21 Thread Gerald Vogt
I have tested the ExternalAuth module with the suggested configuration of two different attributes for EmailAddress as suggested in the configuration file: 'attr_map' => { 'Name' => 'uid', 'EmailAddress' => [ 'mail', 'mailAlternateAddress' ], This won't work at all