Re: [rt-users] MySQL backups of RT 4.4.1 truncated

Hello Stephen, just a stab in the dark, but could you please check the value set for “max_allowed_packet” in the mysqldump section of /etc/mysql/my.cnf (or whatever your my.cnf file is named)? If you try to dump mysql objects that are larger than this size, mysqldump will stop; probably with a

Re: [rt-users] MySQL backups of RT 4.4.1 truncated

I had that issue initially, and changed the value to 64MB. It was originally 4MB, then I increased it to 16MB, it's been at 64MB for some time. # The maximum size of one packet or any generated or intermediate string, or any parameter sent by the # mysql_stmt_send_long_data() C API function.

Re: [rt-users] MySQL backups of RT 4.4.1 truncated

Hi Stephen, Am 19.01.2017 um 13:33 schrieb Cena, Stephen (ext. 300): > I had that issue initially, and changed the value to 64MB. It was > originally 4MB, then I increased it to 16MB, it’s been at 64MB for some > time. You can check your RT database to see whether 64MB is enough by running

Re: [rt-users] MySQL backups of RT 4.4.1 truncated

I've done as you requested. It looks like I'm hovering around 31MB if I'm reading it properly: 30828544 . Should I increase the packet size anyways? If I split my backups into two pieces they appear to run properly. Both resulting .sql files dhow the "dump complete" text at the end. Stephen

Re: [rt-users] MySQL backups of RT 4.4.1 truncated

Jeff - No limit that I'm aware of. If I look at a VM backup in December, the SQL files actually hit 19GB+ versus the "18 and change". The only other possibility that it COULD be is I've had to turn on Windows folder compression because the backups are getting so large their filling the drive. I

[rt-users] RT Bounces

Hello, I have searched through the list archives, and read a ton of posts regarding bounces but have not been able narrow down what issue I am having specifically. I have not modified any scrips from default. Have one queue that is in use "Incident Reports', with the addresses

Re: [rt-users] RT Bounces

Brett, That is what the error is indicating, I just cannot seem to determine where the loop is. If I misconfigured the queue, or if it was in RT_Siteconfig. Also it is 4.4.1 on Ubuntu 14.04. I am quite sure it is a misconfiguration on my part but (i tried with RTAddressRegexp configured for the

Re: [rt-users] RT Bounces

Dunno if this helps or not, but maybe the bounce is due to it detecting a loop? [18000] [Fri Jan 20 04:29:36 2017] [critical]: RT Received mail ( > ) from itself.

[rt-users] Abort ticket creation On Create

How do I have RT cancel or abort the creation of new tickets? I have RT set to create tickets when it gets emails from another ticketing system. I only want it to create tickets in RT though when it gets a certain kind of email from that other ticketing system. Currently, RT creates tickets