Re: [rt-users] How to delete Ticket

Oh, also. To remove a ticket properly (do not attempt to edit the database) you use rt-shredder. Example: rt-shredder --plugin 'Tickets=query,id = ' There's also a web UI within RT: https://rt-wiki.bestpractical.com/wiki/Shredder#WebUI On Jan 25, 2017, at 1:24 PM, Landon Stewart

Re: [rt-users] How to delete Ticket

How are you delivering mail to rt-mailgate? On Jan 25, 2017, at 6:46 AM, Jonathan Sheehy > wrote: We are having an issue where RT is looping a ticket every few seconds causing an NDR bomb to our Exchange system. What is the process for permanently

Re: [rt-users] Hiding menu options for particular user groups

On Wed, Jan 25, 2017 at 3:03 PM, Matthew Coons wrote: > Is there anything besides restarting apache and clearing the Mason cache > that I need to do for my changes to take effect? Perhaps. What did you exactly do besides those two steps? Feel free to copy and paste what

[rt-users] How to delete Ticket

We are having an issue where RT is looping a ticket every few seconds causing an NDR bomb to our Exchange system. What is the process for permanently removing a ticket or series of tickets. We have a Postgres db Jonathan Sheehy Exchange Administrator PRG

Re: [rt-users] Hiding menu options for particular user groups

You're on Apache, so I doubt you're also using an FCGI server like Enginx users have to? If you happen to be, you'll need to restart that separately, and not worry about Apache. At least, I just restart the FCGI server and not Nginx and it works. My only other idea is to reverse the order: clear

Re: [rt-users] Hiding menu options for particular user groups

Is there anything besides restarting apache and clearing the Mason cache that I need to do for my changes to take effect? I found the callbacks that reference the "logout" button in the "Tabs" file and I commented them out. I restarted apache and cleared the mason cache, but I still see the

Re: [rt-users] Hiding menu options for particular user groups

Thanks Alex and Matt, this is really helpful! Matt Coons Incident Responder and Threat Analyst Information & Infrastructure Assurance (IIA) University of Michigan 734-764-4105 coo...@umich.edu On Wed, Jan 25, 2017 at 2:48 PM, Matt Zagrabelny wrote: >

Re: [rt-users] Hiding menu options for particular user groups

https://docs.bestpractical.com/rt/4.4.1/writing_extensions.html#Adding-and-Modifying-Menus On Wed, Jan 25, 2017 at 11:57 AM, Matthew Coons wrote: > Hello RT users, > > I wanted to know if anybody had a working example or was already hiding RT > menu options from logged in

Re: [rt-users] Hiding menu options for particular user groups

I don't have a specific example, but you can hide the Logout option with an overlay. cp [RT path]/share/html/Elements/Tabs [RT path]/local/html/Elements Now open the copy you just made, find the Logout option, and wrap it in a conditional, or add to the conditions already present. You can check

[rt-users] Hiding menu options for particular user groups

Hello RT users, I wanted to know if anybody had a working example or was already hiding RT menu options from logged in users? The first item I want to hide is the "Logout" button for all users. We're using SSO so it's not required to be present. The second item I would like to hide (for a

Re: [rt-users] MySQL backups of RT 4.4.1 truncated

Update on my MySQL backup issue: no change. I've now moved the Windows TEMP folders to the larger drive to see if the issue was running out of temp space and it has not helped. I will keep the group updated to any developments, but will refrain if its not anything noteworthy. I'm going to try

Re: [rt-users] queue change still triggers old queue's scrips

Hi List, ok, I came finally up with the solution myself and just want to share this. The problem was the scrip execution order together with the wrong or misleading solution provided here: https://rt-wiki.bestpractical.com/wiki/SpamFiltering (1b) The queue change needs to be done already in