Shredder doesn't like when an email address contains either a single- or
double-qoute. Understandably so considering this messes with Perl and makes it
look for a closing, matching mark. This makes me wonder if it is possible to
strip these out of the email *before* it gets inserted as the userna
Alison Downie wrote:
>
> I am trying to upgrade from 3.0.8 to 3.6.1 and it all looked OK apart
> from not being able to see any Custom Fields when I display a ticket.
> Despite giving myself the appropriate rights (AdminCustomField etc) I
> cannot perform any configuration on them either. I am run
Peter Wood wrote:
> Greetings,
>
> We've got a spreadsheet (hand-produced, not created by RT) that has a
> number of projects which we would like to convert into RT tickets. I've
> searched the RT users mailing list to see if anyone has attempted
> something like this, and I have found a few messa
fname lname wrote:
> Im getting an error when i go to the "global / RT at a glance error ".
>
>
> error: Can't call method "Content" on an undefined value at
> /usr/share/rt3/html/Admin/Global/MyRT.html line 50.
> context:
>
(Apologies if this has already been answered (possibly by me, even). I'
Eric Schultz wrote:
> I thought that using the current interface, if you wanted to make
something non-
> mandatory, you could just wrap a '()?' around it (not including
quotes)? I'm pretty
> sure I've seen that posted to the mailing list as well.
You can, but when you try to make sure the othe
This is what I have been doing, and it worked in 3.6.1. Since I upgraded
to 3.6.3, the ()? causes no regexp matching to be done (it lets strings
pass '(/d)?'.) I can get mandatory fields to work, just not optional
fields with enforced formatting.
- Andrew Redman
[EMAIL PROTECTED]
Schultz, Eri
Have you seen option RTAddressRegexp in the RT config?
Read http://wiki.bestpractical.com/?EmailInterface and
http://wiki.bestpractical.com/?RTAddressRegexp
On 2/7/07, Tomas Olaj <[EMAIL PROTECTED]> wrote:
Hi,
We have checked the problem more closesly, and the reason why our
RT/Apache server
> > just a simple question for Custom Fields:
> > Can a Custom Field be 'validate', and non-mandatory?
> > This means, only a check that the content is a Number and
> nothing else
> but
> > not needed or mandatory?
>
> Actually, we are just in the process at where I work of
> modifying RT to
> m
> just a simple question for Custom Fields:
> Can a Custom Field be 'validate', and non-mandatory?
> This means, only a check that the content is a Number and nothing else
but
> not needed or mandatory?
Actually, we are just in the process at where I work of modifying RT to
make "Mandatory" a com
On Feb 7, 2007, at 8:02 AM, Tomas Olaj wrote:
SSIA, ;)
mail loops or bounces? these are two different things.
mail loops should be handled by RT. I tried to fake it by making a
custom scrip condition to throttle replies to the same address over a
period of time, but there is no place
On Feb 6, 2007, at 3:27 PM, John H. Nyhuis wrote:
We have several scripts that send problem reports to our RT
system. When RT receives these, we do want it to produce a ticket,
but we do not want it to send any sort of response mail. Since the
script or daemon has no mechanism to
for nothing did you do:
$cf eq ''
or
(!$cf) ??
it should be (!$cf)
Roy
Torsten Brumm wrote:
I have! But, if i leave this field empty, i cant update the
ticket! So i
mean, this field must able to be empty or only with a number...
Whats wrong?
Torsten
2007/2/7, Todd Chapman <[EMAIL PROTEC
On Mer 7 février 2007 17:21, Torsten Brumm a écrit :
> I have! But, if i leave this field empty, i cant update the ticket! So
> i mean, this field must able to be empty or only with a number...
>
> Whats wrong?
Can you send your regular expression?
--
Raph.
__
I have! But, if i leave this field empty, i cant update the ticket! So i
mean, this field must able to be empty or only with a number...
Whats wrong?
Torsten
2007/2/7, Todd Chapman <[EMAIL PROTECTED]>:
Yes. Write a regular expression that matches are number or
nothing.
On Wed, Feb 07, 20
Yes. Write a regular expression that matches are number or
nothing.
On Wed, Feb 07, 2007 at 05:10:43PM +0100, Torsten Brumm wrote:
> Hi RT Users,
>
> just a simple question for Custom Fields:
>
> Can a Custom Field be 'validate', and non-mandatory?
>
> This means, only a check that the content
Hi RT Users,
just a simple question for Custom Fields:
Can a Custom Field be 'validate', and non-mandatory?
This means, only a check that the content is a Number and nothing else but
not needed or mandatory?
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
___
Procmail rules.
Mathew
Tomas Olaj wrote:
>
> SSIA, ;)
>
___
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT E
SSIA, ;)
--
Tomas A. P. Olaj, email: [EMAIL PROTECTED], web: folk.uio.no/tomaso
University of Oslo / USIT (Center for Information Technology Services)
System- and Application Management / Applications Management Group
Mike Peachey wrote:
I have recently been looking into Asset Tracker as an alternative to an
asset tracker I am half way through developing, but cannot find an
active representative website, nor a mailing list for it..
Can anyone shed any light on the current status?
It is still an active proje
Hi,
We have checked the problem more closesly, and the reason why our
RT/Apache server stops is due to different variants of mail loops.
We still have problems with other loop variants consuming all resources.
Extended mailgate errors leading to loops, spam going into loop. How can
we make
Hi RT Users,
searched around the list and couldn't find any solution yet.
The Problem. Creating Tickets via RT Command Line Tool (rt)
Creating a Ticket with: ./rt create -t ticket
opens the editor like:
# Required: id, Queue
id: ticket/new
Queue:
Requestor: rt
Subject:
Cc:
AdminCc:
Owner:
St
I have recently been looking into Asset Tracker as an alternative to an
asset tracker I am half way through developing, but cannot find an
active representative website, nor a mailing list for it..
Can anyone shed any light on the current status?
I may have missed something, but searching for pre
I'd like to add to this. I've looked at the database and found that there are
63 transactions attached to this ticket. There are also no transactions for
which there isn't a user. I've looked up the names on each user id in the
transactions table and found that they correspond to someone that wo
23 matches
Mail list logo
