Jean-Michel Barbet wrote:
The problem of having an empty RT at Glance page is now fixed.
But I have problems with accents not displayed correctly (see
at the end).
The problem with accents is fixed. It seems I was already using
the utf8 character set under RT 3.2.1 and Mysql 4.0
(Fedora Core
Jean-Michel Barbet wrote:
The problem with accents is fixed.
Sorry, I spoke too soon. I still have a problem with the column
Content of the Attachements table.
In RT 3.2.1/MySQL4.0 this column is longtext
The mysql upgrade scripts does this :
ALTER TABLE Attachments MODIFY Content LONGBLOB
Hello everyone!
I have the following question:
I have installed rt 3.8.0 with rtfm. How can I give an user the rights
for creating new topics?
Thanks,
Regards
Andreas
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Basically, I am proposing to create a second text area/a simple
selection
button that allows you to control when your signature and/or the
company's
signature is attached.
I'm strongly disinclined from doing this in stock RT. The reply UI is
missing many more important features and is
Hello,
We are using RT 3.6.1 and we have different Queues with exactly the same
CustomFields with exactly the same CustomFieldValues like
Queue1:
CustomField1: Platform
CustomFieldValues1: Linux
CustomFieldValues1: Windows
Queue2:
CustomField2: Platform
CustomFieldValues2: Linux
On Tue, Aug 12, 2008 at 12:08, Jesse Vincent [EMAIL PROTECTED] wrote:
*) Signatures on comments are useless and just take up screen real estate
That depends on your organization and how you use RT. But I could see Do
comments get signatures appended by default as a reasonable config file
Hello!
I want to do the following:
Send a call back for a ticket to a third party without much fuss. The
third party should be able to answer but not get the follow-ups of the
ticket.
Currently the only way i know is to go to people-section and add the
third party as requestor or Cc and send the
On Tue, 12 Aug 2008 06:08:45 -0400, Jesse Vincent
[EMAIL PROTECTED] wrote:
*) Sometimes, you do not want to have a signature on replies
If I could decide when to attach a signature and when not would
solve these.
I, personally, have never run into that issue. I've never even seen a
mail
When using the new quick creation widget, I get this:
MIME-Version: 1.0
X-Mailer: MIME-tools 5.427 (Entity 5.427)
Subject: test
From: 22
Content-Type: text/plain
Content-Length: 0
Having the same headers for both would be better, of course.
Did you type anything in the
On Tue, Aug 12, 2008 at 15:40, Kevin Falcone [EMAIL PROTECTED] wrote:
Did you type anything in the Content box?
If I type things in the Content box in the Quick Creation widget I get
the extra headers defining the content.
No, I didn't. I should have tested that case as well, sorry.
This
On the home page, click on RTFM - Configuration - Global - User
Rights
[EMAIL PROTECTED] wrote on 08/12/2008 03:34:27:
Hello everyone!
I have the following question:
I have installed rt 3.8.0 with rtfm. How can I give an user the rights
for creating new topics?
Thanks,
Regards
Hi all,
I have realized that I would love an option to bookmark all tickets I
create [via the web interface]. Is this something others would find
useful as well?
Richard
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Hi all,
yes, it's me again. How useful would others on the list find an option
that would allow you to show the full ticket while replying
to/commenting on it?
Basically, there are two possibilities:
1) Add the ticket below the normal text box, sprip recipient options
2) Put the text box
On Tue, Aug 12, 2008 at 14:19, Richard Hartmann
[EMAIL PROTECTED] wrote:
I have realized that I would love an option to bookmark all tickets I
create [via the web interface]. Is this something others would find
useful as well?
I'm not sure what purpose this would serve? Can't you search on
On Tue, Aug 12, 2008 at 20:44, Jerrad Pierce
[EMAIL PROTECTED] wrote:
I'm not sure what purpose this would serve? Can't you search on creator and
create a dashboard?
Of course. But as I already rely on the bookmark dashboard quite heavily, this
would make things easier, for me. Also, as I have
Hi all,
I'm having a problem with my new RT installation - when I try to enter a
ticket thru the web interface, or by email, I get a DBD::mysql::st error
as follows:
The RT web interface reports:
System error
error: DBD::mysql::st execute failed: MySQL server has gone away at
On Aug 12, 2008, at 8:24 PM, Richard Hartmann wrote:
Hi all,
yes, it's me again. How useful would others on the list find an option
that would allow you to show the full ticket while replying
to/commenting on it?
RT-AjaxyReplyPage in bps svn may be what you want
Basically, there are
Is it possible to disable the WYSIWYG editor for everyone? I've grepped
and googled, but haven't found anything that I can put in RT_SiteConfig.pm.
-scott
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On Tue, Aug 12, 2008 at 04:58:36PM -0700, scott smith wrote:
Is it possible to disable the WYSIWYG editor for everyone? I've grepped
and googled, but haven't found anything that I can put in RT_SiteConfig.pm.
I'm pretty sure you want:
Set($MessageBoxRichText, 0);
-scott
Shawn
Shawn M Moore wrote:
I'm pretty sure you want:
Set($MessageBoxRichText, 0);
Great, thanks! Not sure how I missed that one after spending ~5-10
minutes looking around /blush
-scott
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Hi everyone, we (me) are in the process of migrating our server to new
hardware. I want to take advantage and upgrade to 3.8 (from 3.6). We
currently use Jim Meyer's User_Local.pm, LDAP Overlay (not sure what its
official name is). Anyway, I installed 3.8 on the new box, RT is up and
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