Permissions for the html noauth dir
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-Original Message-
From: Nick Price <[EMAIL PROTECTED]>
Date: Fri, 5 Sep 2008 04:18:10
To:
Subject: [rt-users] Web interface
___
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Hell
I have done 2 installs rt-3.8.1 exactly the same with the same confgis
except one is on fedora 7 and the other is on fedora 9 both with all the
updates installed
the fedora 9 works web as it should do
On the fedora 7 the program works ok except the web interface gives everything
in t
rt-users,
I recently upgraded from 3.6.5 (MySQL 4.0.21) to 3.8.1 (MySQL 5.0.45),
using the following --
/opt/rt3/sbin/rt-setup-database --dba root --action upgrade
perl etc/upgrade/schema.mysql-4.0-4.1.pl rt3 (and applying the output)
Everything appears to be fine with respects to incoming ticke
Jessie, I guess it just depends on the size of the organization, how many
queues they have, and how many open tickets are open at a given time. In
our environment, we have over 30,000 resolved tickets while we usually have
no more than a few dozen open in any given queue. It makes much more sense
On Sep 4, 2008, at 8:42 PM, [EMAIL PROTECTED] wrote:
> We are the same, much prefer searching for all unresolved and resolved
> tickets in the quick search. The change has caused quite a bit of
> abuse
> at the sysadmin (me).
>
As I sad before, I'd love to take a patch :)
Best,
Jesse
> Gordon
We are the same, much prefer searching for all unresolved and resolved
tickets in the quick search. The change has caused quite a bit of abuse
at the sysadmin (me).
Gordon
Helmuth Ramirez wrote:
> On our end when we're searching for a ticket,
> 99% of the time its to look for something that's
Thanks Greg for the tip. That does work :) And I completely understand where
you're coming from. On our end when we're searching for a ticket, 99% of the
time its to look for something that's already been done/resolved (end users
calling for status, etc).
Thanks
Helmuth
-Original Messa
They can still search resolved by using a format like '
resolved' I have the same issue, in which we need to search resolved tickets
as it makes it much easier to find someone since most of the people that
call us don't have a clue what their email is (hard to believe I know) or
have 10 different e
>
> I don't really see a business reason for comments/replies not to be
> editable, as long as a record of edits were kept. You can argue that
> the
> content of a reply or comment is data, not an audit trail entry.
If RT has sent it out by email, it can't be taken back. Ticket
replies or com
>
> Sorry, but I've gotta ask: without disturbing this list's fitness
> for family viewing, what found its way into your RT instance that
> shouldn't have?
I've had a few in my day.
In one case, it was a personal attack against another staff member.
In another, it was a spreadsheet listing
I'd love to say I'd write the patch, but sadly Perl (or any coding for
that matter) is not my strong point. Not from a lack of trying though,
I went out and bought a Perl book just to help me understand RT better
:) Unfortunately I haven't used it yet :(
Oh well, I'll tell them they'll have to u
On Thu, Sep 04, 2008 at 05:53:41PM -0400, Helmuth Ramirez wrote:
> Hi everyone,
>
> A couple of my users noticed our newly upgraded version of RT (3.8.1)
> handles the quick searches differently from past versions (3.6.3). When
> they perform a Quick Search, it does not search on Resolved tick
Hi everyone,
A couple of my users noticed our newly upgraded version of RT (3.8.1)
handles the quick searches differently from past versions (3.6.3). When
they perform a Quick Search, it does not search on Resolved tickets
anymore. The quick search was how we were able to quickly pull up
histori
On Thu, Sep 04, 2008 at 01:59:06PM -0300, Reginaldo Russinholi wrote:
> Hi all,
>
> I'm using RT 3.6.6 and I'd like to use the extension CommandByMail.
>
> Well, I downloaded the source and follow the instrunctions to install,
> but I didn't understand in what file and in what part of that file
Tim Wilde wrote:
[ snip ]
> Is it possible that all of this has something to do with specifying the
> passphrase in the config (verified multiple times to be the correct
> passphrase for the secret key for the queue, by the way) rather than
> using the agent?
[ snip ]
Greetings again all!
Ding di
Hi all,
I'm using RT 3.6.6 and I'd like to use the extension CommandByMail.
Well, I downloaded the source and follow the instrunctions to install,
but I didn't understand in what file and in what part of that file I
have to put the CommandByMail configuration.
Any help?
Regards,
Reginaldo
Hello,
We have had a couple queues that have been setup and working fine for a
while now, however after the upgrade to 3.8.1 we have ran into an issue.
Anyone can open a ticket in the queue via email, however once they have
opened the ticket they cannot reply to the ticket. The permissions on
On Thu, Sep 4, 2008 at 11:46, Ruben Lehmann <[EMAIL PROTECTED]> wrote:
> Hi
>
> Is it possible to have attachments directly attached to a template. So if I
> choose this template as canned reply the attachment will be
> attached as well?
>
I would suggest that the proper way to handle this is to p
Hi
Is it possible to have attachments directly attached to a template. So
if I choose this template as canned reply the attachment will be
attached as well?
Thanks Ruben
Monzoon Networks AG
Ruben Lehmann
--
Nomadic Workers - hotspot.monzo
Kevin,
My situation is that these queues are completely seperate support
groups and very seldom do they work on the same issue. This is for those
tickets where one support group needs another group to complete their
work in order for the first group to complete theirs. The "DependsOn"
On 4 Sep 2008, at 4:05 pm, Joshua N Pritikin wrote:
> Suppose there is a new unassigned ticket. Suppose I reply to the
> ticket
> via email. Is there some way for my RT account to automatically take
> the
> ticket? If so, how?
We have this set up.
You need to add a Scrip to do it. We have
Suppose there is a new unassigned ticket. Suppose I reply to the ticket
via email. Is there some way for my RT account to automatically take the
ticket? If so, how?
If this is a bad idea, why?
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Greetings all!
I've been running into a very strange decrypt/verify problem with
inbound GPG mail in RT 3.8.1. The problem seems to be the same with
both PGP/MIME and inline PGP, though I've been mostly testing with
inline PGP. RT gets the inbound message, and all of the GPG
infrastructure appea
Here is a sample of my custom fields table schema:
CREATE TABLE `CustomFields` (
`id` int(11) NOT NULL auto_increment,
`Name` varchar(200) default NULL,
`Type` varchar(200) character set ascii default NULL,
`MaxValues` int(11) default NULL,
`Pattern` text,
`Repeated` smallint(6) NOT NU
Are u sure it is the way to do ? In the Upgrading.mysql help file, they say
that the default charset should not be utf-8. In my database, all my tables
are set as utf-8 but the default charset of the database is latin1.
Gian Luca Gobbi wrote:
>
> Hi,
> you must add/change this lines in your my.
On Thu, Sep 04, 2008 at 12:20:00PM +0200, Hakan Kaya wrote:
> Please help me, I am not a perl nor Pg expert. After a restart,
> request-tracker 3.6.1 on Debian etch stopped working. The complete error
> message is this:
> Connect Failed received invalid response to SSL negotiation: F\n\n at
> /usr/
Please help me, I am not a perl nor Pg expert. After a restart,
request-tracker 3.6.1 on Debian etch stopped working. The complete error
message is this:
Connect Failed received invalid response to SSL negotiation: F\n\n at
/usr/share/request-tracker3.6/lib/RT.pm line 176\n
I have tried to figure
Hi Paul,
From memory on my CentOS machine I had to make sure that I
had following:
rpm -qa|grep graphviz
graphviz-devel-2.20.2-1.el5
graphviz-perl-2.20.2-1.el5
graphviz-2.20.2-1.el5
I then configured RT with:
--enable-graphviz Turns on support for RT's GraphViz
dependency charts
--
Hi,
you must add/change this lines in your my.cnf:
[client]
default-character-set = utf8
[mysqld]
default-character-set=utf8
character_set_server=utf8
collation_server=utf8_general_ci
init_connect='SET collation_connection = utf8_general_ci'
init_connect='SET CHARACTER_SET utf8'
init_connect='
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