Re: [rt-users] help with scrip
Hi Gene, good idea, thanks. But didn't work either. The scip is than always applicable and always applies the customfield which it should not do. *args* I also tried unless, but than I get the errormessage: Scrip 17 IsApplicable failed: syntax error at (eval 950) line 1, near -Subject unless So I guess this strange perl doesn't know unless. Somehow I cannot believe that noone ever tried something like this. Frustated Greetings Violetta Gene LeDuc schrieb: Hi Violetta, Try this: if ( $self-TransactionObj-Type eq Create ! ( $self-TicketObj-Subject =~ /proje[c|k]t: /i || $self-TicketObj-Subject =~ /akut: /i ) ) Regards, Gene -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Florian Geyer, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Prof. Dr. Hanns Ruder Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] create ticket from email
Hi, you don't need create. For that you also user correspond. Regards, Violetta Monti gmail schrieb: Hi there, sorry to nag but I'm despaired to find a solution for a basic which should be common problem/need. I need the ability to create ticket from email. mailgate provides only correspond and comment actions while I need create. Any suggestions? Thanks, On Wed, Oct 15, 2008 at 10:33 PM, Monti gmail [EMAIL PROTECTED] wrote: Thank you. I have seen it before but the mailgate has 2 available actions - correspond and comment, there is no create. how do I create using mailgate? On Wed, Oct 15, 2008 at 10:00 PM, Matt Hoover [EMAIL PROTECTED]wrote: Monti- You will want to setup mailgate. See the wiki for more details here. http://wiki.bestpractical.com/view/EmailInterface Matt On Wed, Oct 15, 2008 at 10:10 AM, Monti gmail [EMAIL PROTECTED]wrote: According to the documents I looked in, it is only possible to create new ticket is from WEB and CLI, I could not find how to create ticket from email. is it possible? is it requires any customizations? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- creating IT solutions Violetta J. Wawryk science + computing ag IT-Service Hagellocher Weg 73 phone +49 7071 9457 282 72070 Tuebingen, Germany fax +49 7071 9457 211 www.science-computing.de -- Vorstand/Board of Management: Dr. Bernd Finkbeiner, Dr. Florian Geyer, Dr. Roland Niemeier, Dr. Arno Steitz, Dr. Ingrid Zech Vorsitzender des Aufsichtsrats/ Chairman of the Supervisory Board: Prof. Dr. Hanns Ruder Sitz/Registered Office: Tuebingen Registergericht/Registration Court: Stuttgart Registernummer/Commercial Register No.: HRB 382196 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] prevent AdminCC to get emails twice with NotifyActor=1
Hello, we are running RT 3.6.3. Our users prefer have NotifyActor set to 1. But we now have the problem that AdminCc receive emails twice now when a ticket is updated which they have created themselves. How can we prevent this from happening? Many thanks in advance Dorothea ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT-Extension-CommandByMail
Thanks, that helped. I don't have this error no more, but still I can't get RT-Extension-CommandByMail-0.06 to work. I have RT 3.8.1 and installed RT-Extension-CommandByMail-0.06 according to the manual with the required configuration. when I test it there is no error, the ticket is open and discrds the fields I used as described RT-Extension-CommandByMail manual... I run the command:/opt/rt3/bin/RT-Extension-CommandByMail --queue myqueue --action correspond --url http://myrtserver from: [EMAIL PROTECTED] Subject: one more DependsOn: 62 Owner: monti some text goes here ^D but the ticket is created without the DependsOn and Owner fields. how do I debug this? On Sun, Oct 19, 2008 at 8:37 PM, Joop van de Wege [EMAIL PROTECTED]wrote: Monti gmail wrote: Hi, I am trying to install RT-Extension-CommandByMail Extention and it does not work well. When I restart the webserver I get this error: Sun Oct 19 20:23:25 2008]* [error] Can't locate RT/Extension/CommandByMail.pm in @INC (@INC contains:* /opt/rt3/bin/../local/lib /opt/rt3/bin/../lib /usr/lib/perl5/site_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.8 /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.7/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.6/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.5/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.8 /usr/lib/perl5/vendor_perl/5.8.7 /usr/lib/perl5/vendor_perl/5.8.6 /usr/lib/perl5/vendor_perl/5.8.5 /usr/lib/perl5/vendor_perl /usr/lib/perl5/5.8.8/i386-linux-thread-multi /usr/lib/perl5/5.8.8 . /etc/httpd) at /opt/rt3/bin/../lib/RT.pm line 595.\nCompilation failed in require at (eval 2) line 1.\n Any ideas? Yes, install rt-3.8.1 because it has a fix for the plugin paths which are broken in 3.8.0. See also the release notes for 3.8.1 which contain more info on other important things fixed in that version. Greetings, Joop ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Creating a hyperlink from _two_ custom fields?
Apparently what I asked is not possible, by default. Would it make sense to create a feature request from this: On Tue, Oct 14, 2008 at 11:55, Richard Hartmann [EMAIL PROTECTED] wrote: Hi all, is it possible to access information from CF foo from the 'Link values to' field of CF bar? If yes, what would the syntax be? The normal one used in Scrips? Thanks, Richard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] version
Hello What version of RT is the most stable now? I have 3.6.3 now and want to upgrade. What version would u recommend? Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] character encoding issues after updating
On Sun 19.Oct'08 at 21:23:27 +0300, Jac Gubbels GUBBELS wrote:
Hi,
After having successfully implemented version 3.6.4 in our organization, I
have started an attempt at updating the installation to 3.8.1. It seems to
be successful, however I have one show stopping issue. When I look at the
tickets the Turkish characters we use have become corrupted. Here is what
I do in terms of upgrading the database:
There's an upgrade script one needs to run, documented in the UPGRADING
file. It's badly named (etc/schema.mysql-4.0-4.1.pl), but you need it.
* I copy the database to a new one using phpmyadmin (I can run the new
version now! even without the db update, but with the character issues)
* I run the update script over the copy (from the temporary directory that
holds the 'upgrade' directory)
* I am using the copy for the new installation as I have to keep the
original database in one piece, it is live...
When I look at the fields in the database I see no differences between the
two ('fotokopi(C500) sarı ve mavi toner bitik!' remains 'fotokopi(C500)
sarı ve mavi toner bitik!' - apparently we need blue and yellow toner
for a printer ;-), so that makes me think something changed somewhere
else. 3.6.4 shows this ticket as it should, with a dotless i, 3.8.1 gives
'ı'
When I play with the character encoding using my browser I am not able to
get things to show up right.
Any suggestions would be great.
-- Jac
Istanbul, Turkey
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Re: [rt-users] version
On Mon, Oct 20, 2008 at 03:19:51PM +0300, Nikita Gubenko wrote: Hello What version of RT is the most stable now? I have 3.6.3 now and want to upgrade. What version would u recommend? Thanks 3.8.1 is the latest stable release, don't forgot to read UPGRADING.mysql if you're using mysql ;) I have currently 3 3.8.1 in production without trouble :) ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Using default scrip actions to create a tee for transactions
On Fri, 17 Oct 2008 17:50:11 -0400, Jerrad Pierce [EMAIL PROTECTED] wrote: Anyone know an easy way to get ahold of the code for default scrip actions? Jerrad, Look in lib/RT/Action Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IST ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] create ticket from email
On Sun, 19 Oct 2008 11:27:23 -0400, Monti gmail [EMAIL PROTECTED] wrote: Thank you, that works grate :) Is there a way to set a Custom Field value in the email template? I have set a Custom Field for a queue, I want to be able to create a new ticket using mailgate but also to be able to set a value for the Custom Field. Take a look at Dirk Pape's Extract Custom Fields: http://wiki.bestpractical.com/view/ExtractCustomFieldValues Steve ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Accessing the ticket object from lib/RT/ObjectCustomFieldValue_Overlay.pm
Hi all,
I am working on extending what you can display in a Custom Field's URL.
For that, I need to access the ticket object. The problem is that, at
this scoping level, $TicketObj does not exist.
Thus, I need to build a new one, at this point.
I tried to bake my own, using
my $TicketObj = LoadTicket(@{[$self-ObjectId]});
within _FillInTemplateURL() in ObjectCustomFieldValue_Overlay.pm , which
resulted in
Can't call method _Accessible without a package or object
reference at /usr/local/share/perl/5.8.8/DBIx/SearchBuilder/Record.pm
line 423.
which smells of lacking context. Is it even possible to do what I want,
here? Am I better off filling the values for this at an earlier point?
If yes, where?
Finally, would such a feature be desirable for RT at large, i.e. would a
patch be accepted?
Thanks,
Richard
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[rt-users] RT thinks this message may be a bounce
Hi RT Experts I am using RT 3.6.5. on a Fedora 9 Machine, everything is fine but on my few merged ticket i get the following error mail generated and sent to root user. on every reply this error mail generated. RT thinks this message may be a bounce could someone guide me where should i look for this error? and how to overcome this? This problem is only with merged tickets only -- - Rana Tanveer +923224194457 http://www.sysadminsline.com - ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Creating my own Scrip conditions
Hi all,
I have created a lib/RT/Condition/ZabbixEventStatusChange.pm which
contains the following (pruned down to the relevant part):
sub IsApplicable {
my $self = shift;
if ($self-TransactionObj-Field =~ /zabbix_event_status/) {
return(1);
}
else {
return(undef);
}
}
Also, I added
{
Name = 'On zabbix_event_status Change',
# loc
Description = 'Whenever a ticket\'s
zabbix_event_status changes',# loc
ApplicableTransTypes = 'Set',
ExecModule = 'ZabbixEventStatusChange',
},
to @ScripConditions in etc/initialdata .
I have four questions regarding this:
1) Is the this the correct thing to do? If not, what is the correct
approach? The condition does not show up in RT, even after an Apache
restart which included killing the mason cache, so I probably did
something wrong.
2) Is =~ /foo/ the correct thing to do, here? I decided to play it save
and not match too narrowly, atm.
3) What happens if a user sets his locale to, say, french, for which I
did not provide a translation. Will RT fall back gracefully?
4) Can I overlay .po files? I did not even try as I suspect that will
not work, anyway.
All feedback extremely appreciated. RT fits our needs better and better,
I just need to iron out the last few things, including this one :)
Richard
PS: If someone can tell me how to merge tickets from within the scrip I
am writing, that would be awesome. Else, I will just figure it out,
myself :)
PPS: The goal is to merge all tickets our Zabbix instances create to
inform us of trigger changing to OFF into the tickets which set the
initial ON for the tuple of zabbix instance event id. If anyone needs
such a thing for themselves, I will share, gladly.
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[rt-users] Forwarding not shown in transaction history
Is the forwarding of messages supposed to be omitted from a ticket's history? That seems like an odd choice, but I just noticed their absence, and wanted to ensure that our setup is functioning properly. -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] character encoding issues after updating
Thanks heaps! I read the README and UPGRADING instructions but somehow missed
UPGRADING.mysql. Sorry for bothering you! Keep up the good work! -- Jac
-Original Message-
From: Jesse Vincent [mailto:[EMAIL PROTECTED]
Sent: Mon 10/20/2008 3:46 PM
To: Jac Gubbels GUBBELS
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] character encoding issues after updating
On Sun 19.Oct'08 at 21:23:27 +0300, Jac Gubbels GUBBELS wrote:
Hi,
After having successfully implemented version 3.6.4 in our organization, I
have started an attempt at updating the installation to 3.8.1. It seems to
be successful, however I have one show stopping issue. When I look at the
tickets the Turkish characters we use have become corrupted. Here is what
I do in terms of upgrading the database:
There's an upgrade script one needs to run, documented in the UPGRADING
file. It's badly named (etc/schema.mysql-4.0-4.1.pl), but you need it.
* I copy the database to a new one using phpmyadmin (I can run the new
version now! even without the db update, but with the character issues)
* I run the update script over the copy (from the temporary directory that
holds the 'upgrade' directory)
* I am using the copy for the new installation as I have to keep the
original database in one piece, it is live...
When I look at the fields in the database I see no differences between the
two ('fotokopi(C500) sarı ve mavi toner bitik!' remains 'fotokopi(C500)
sarı ve mavi toner bitik!' - apparently we need blue and yellow toner
for a printer ;-), so that makes me think something changed somewhere
else. 3.6.4 shows this ticket as it should, with a dotless i, 3.8.1 gives
'ı'
When I play with the character encoding using my browser I am not able to
get things to show up right.
Any suggestions would be great.
-- Jac
Istanbul, Turkey
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[rt-users] Escelation and on-resolve scrip
Hi, I am using LinearEscalate each night to escalate tickets, but it also escalates tickets that are dependent on other tickets. I was thinking perhaps it was possible to reset a child ticket depending on the queues standard settings, as if it was just created. In otherwords, when the parent is resolved, the child ticket would take todays date and add the queues due date to it along with the queues priority. Or is there another way to work around escalation of the child tickets? How do others stop the escalation of the child tickets, or do you just leave them all escalated with a very short, or expired, due date? Thanks, Alex ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Error trying to create a new user on new 3.8.1 install
Also, when I look at messages log it has this error every time I click on create: RT: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1113) Anybody have any ideas? I got my fresh install working great except for this show stopper. Thanks again for any insight. Sean From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Sean McCreadie Sent: Saturday, October 18, 2008 2:03 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] Error trying to create a new user on new 3.8.1 install When I try to create a new user on a fresh 3.8.1 install, I get this message when I click on create: Can't call method Disabled on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1098. Im not sure what the error means, I haven't modified Modify.html or User_Overlay.pm at all. Thanks in advance for any help. Sean McCreadie IT Support Canyon Partners, LLC 310 272 1764 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Error trying to create a new user on new 3.8.1 install
Sean, What autorization extensions are you using in your RT_SiteConfig.pm settings? Kenn LBNL On 10/20/2008 12:25 PM, Sean McCreadie wrote: Also, when I look at messages log it has this error every time I click on create: “RT: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1113)” Anybody have any ideas? I got my fresh install working great except for this show stopper. Thanks again for any insight. Sean *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Sean McCreadie *Sent:* Saturday, October 18, 2008 2:03 PM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] Error trying to create a new user on new 3.8.1 install When I try to create a new user on a fresh 3.8.1 install, I get this message when I click on “create”: Can't call method Disabled on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1098. Im not sure what the error means, I haven’t modified Modify.html or User_Overlay.pm at all. Thanks in advance for any help. Sean McCreadie IT Support Canyon Partners, LLC 310 272 1764 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Search result when searching content?
I have been doing the following search: ( Status = 'new' OR Status = 'open' OR Status = 'stalled' OR Status = 'resolved' ) AND ( Content LIKE 'test' ) This doesn't return tickets that have 'Test' and not 'test' in them. Shouldn't it return all tickets if using LIKE? Is it a bug, or is it a config item hidden away somewhere? This is version 3.8.1. Thanks. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Error trying to create a new user on new 3.8.1 install
Kenn, I have aded RTFM, and RTx-Calendar (which ive used before with no problems), but I did just add TicketLocking extension to my new build because it looks like something we could use. Should I disable them in RT_Siteconfig to test? Thanks for the quick response. Sean -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Monday, October 20, 2008 12:32 PM To: Sean McCreadie Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Error trying to create a new user on new 3.8.1 install Sean, What autorization extensions are you using in your RT_SiteConfig.pm settings? Kenn LBNL On 10/20/2008 12:25 PM, Sean McCreadie wrote: Also, when I look at messages log it has this error every time I click on create: RT: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1113) Anybody have any ideas? I got my fresh install working great except for this show stopper. Thanks again for any insight. Sean *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Sean McCreadie *Sent:* Saturday, October 18, 2008 2:03 PM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] Error trying to create a new user on new 3.8.1 install When I try to create a new user on a fresh 3.8.1 install, I get this message when I click on create: Can't call method Disabled on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1098. Im not sure what the error means, I haven't modified Modify.html or User_Overlay.pm at all. Thanks in advance for any help. Sean McCreadie IT Support Canyon Partners, LLC 310 272 1764 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RTx-EmailCompletion and RTFM incompatible?
Sorry for spamming the list a bit tonight, I'm just going through all the outstanding support requests I have had from the RT users that I haven't been able to fix myself. I have a few extensions installed, but if I install RTx-EmailCompletion I no longer have RTFM showing in the RT interface. If I disable RTx-EmailCompletion, RTFM returns. It's a little odd. I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with the following line: Set(@Plugins,(qw(RTx::EmailCompletion))); Is it something I have done wrong, or just missing? RTx-EmailCompletion does work a treat in 3.8.1 when its installed. Thanks. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] prevent AdminCC to get emails twice with NotifyActor=1
Dorothea, That's the very reason RT came up with turning OFF the actor. I don't think they can have it both ways. If they are doing the transaction, then they already KNOW they did it and RT STILL keeps the trans in history. You might have to write a scrip that examines the creator and compares it to the AdminCC on certain transaction types and turn it off for that actor or role. Kind of a messy way to stop a redundant email when RT already offers that by turning of NotifyActor. Kenn LBNL On 10/20/2008 1:40 AM, Dorothea Muecke-Herzberg wrote: Hello, we are running RT 3.6.3. Our users prefer have NotifyActor set to 1. But we now have the problem that AdminCc receive emails twice now when a ticket is updated which they have created themselves. How can we prevent this from happening? Many thanks in advance Dorothea ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Creating a hyperlink from _two_ custom fields?
Richard, I thought there was already a hyperlink connection ability available when setting up a CF called Link Values To. Kenn LBNL On 10/20/2008 3:36 AM, Richard Hartmann wrote: Apparently what I asked is not possible, by default. Would it make sense to create a feature request from this: On Tue, Oct 14, 2008 at 11:55, Richard Hartmann [EMAIL PROTECTED] wrote: Hi all, is it possible to access information from CF foo from the 'Link values to' field of CF bar? If yes, what would the syntax be? The normal one used in Scrips? Thanks, Richard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT thinks this message may be a bounce
Rana, When you merged the initial ticket, did you merge it into a ticket in the same queue? Kenn LBNL On 10/20/2008 8:11 AM, Rana Tanveer wrote: Hi RT Experts I am using RT 3.6.5. http://3.6.5. on a Fedora 9 Machine, everything is fine but on my few merged ticket i get the following error mail generated and sent to root user. on every reply this error mail generated. RT thinks this message may be a bounce could someone guide me where should i look for this error? and how to overcome this? This problem is only with merged tickets only -- - Rana Tanveer +923224194457 http://www.sysadminsline.com - ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Creating my own Scrip conditions
Richard,
I'm not sure I understand WHY you are creating new conditions. If you
are trying to create your own scrips for non-default situations, I would
recommend setting the Condition to User-defined and coding the correct
perl for that condition. I do not understand why you would want top mess
around with the code in the directories. Is there some condition you
need to look for that is not codable in perl?
Kenn
LBNL
On 10/20/2008 8:25 AM, Richard Hartmann wrote:
Hi all,
I have created a lib/RT/Condition/ZabbixEventStatusChange.pm which
contains the following (pruned down to the relevant part):
sub IsApplicable {
my $self = shift;
if ($self-TransactionObj-Field =~ /zabbix_event_status/) {
return(1);
}
else {
return(undef);
}
}
Also, I added
{
Name = 'On zabbix_event_status Change',
# loc
Description = 'Whenever a ticket\'s
zabbix_event_status changes',# loc
ApplicableTransTypes = 'Set',
ExecModule = 'ZabbixEventStatusChange',
},
to @ScripConditions in etc/initialdata .
I have four questions regarding this:
1) Is the this the correct thing to do? If not, what is the correct
approach? The condition does not show up in RT, even after an Apache
restart which included killing the mason cache, so I probably did
something wrong.
2) Is =~ /foo/ the correct thing to do, here? I decided to play it save
and not match too narrowly, atm.
3) What happens if a user sets his locale to, say, french, for which I
did not provide a translation. Will RT fall back gracefully?
4) Can I overlay .po files? I did not even try as I suspect that will
not work, anyway.
All feedback extremely appreciated. RT fits our needs better and better,
I just need to iron out the last few things, including this one :)
Richard
PS: If someone can tell me how to merge tickets from within the scrip I
am writing, that would be awesome. Else, I will just figure it out,
myself :)
PPS: The goal is to merge all tickets our Zabbix instances create to
inform us of trigger changing to OFF into the tickets which set the
initial ON for the tuple of zabbix instance event id. If anyone needs
such a thing for themselves, I will share, gladly.
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Re: [rt-users] Error trying to create a new user on new 3.8.1 install
Sean, I was thinking more along the lines of the problem I had when I tried to add a new user and the LDAP authorization setting was on, ergo not allowing me to do so since I could not sign on using their LDAP. I don't using ticket locking or whatever. I'd have to look at it to see if that is also a reasonable cause. Sorry. Kenn LBNL On 10/20/2008 12:36 PM, Sean McCreadie wrote: Kenn, I have aded RTFM, and RTx-Calendar (which ive used before with no problems), but I did just add TicketLocking extension to my new build because it looks like something we could use. Should I disable them in RT_Siteconfig to test? Thanks for the quick response. Sean -Original Message- From: Kenneth Crocker [mailto:[EMAIL PROTECTED] Sent: Monday, October 20, 2008 12:32 PM To: Sean McCreadie Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Error trying to create a new user on new 3.8.1 install Sean, What autorization extensions are you using in your RT_SiteConfig.pm settings? Kenn LBNL On 10/20/2008 12:25 PM, Sean McCreadie wrote: Also, when I look at messages log it has this error every time I click on create: RT: Couldn't get principal for not loaded object (/opt/rt3/bin/../lib/RT/User_Overlay.pm:1113) Anybody have any ideas? I got my fresh install working great except for this show stopper. Thanks again for any insight. Sean *From:* [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] *On Behalf Of *Sean McCreadie *Sent:* Saturday, October 18, 2008 2:03 PM *To:* rt-users@lists.bestpractical.com *Subject:* [rt-users] Error trying to create a new user on new 3.8.1 install When I try to create a new user on a fresh 3.8.1 install, I get this message when I click on create: Can't call method Disabled on an undefined value at /opt/rt3/bin/../lib/RT/User_Overlay.pm line 1098. Im not sure what the error means, I haven't modified Modify.html or User_Overlay.pm at all. Thanks in advance for any help. Sean McCreadie IT Support Canyon Partners, LLC 310 272 1764 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] prevent AdminCC to get emails twice with NotifyActor=1
On Mon, 20 Oct 2008 15:41:22 -0400, Kenneth Crocker [EMAIL PROTECTED] wrote: Dorothea, That's the very reason RT came up with turning OFF the actor. I don't think they can have it both ways. If they are doing the transaction, then they already KNOW they did it and RT STILL keeps the trans in history. You might have to write a scrip that examines the creator and compares it to the AdminCC on certain transaction types and turn it off for that actor or role. Kind of a messy way to stop a redundant email when RT already offers that by turning of NotifyActor. Kenn LBNL I believe the NotifyActor is to prevent people getting copies of their own updates, not to avoid duplicate messages. Dorothea - I'm guessing, but you probably have scrips like this: On Correspond Notify Requestors ... On Correspond Notify AdminCcs ... And when the requestor is the person adding a reply, both scrips send mail. You could try just having one scrip for replies, for example: On Correspond Notify Requestors, Ccs, AdminCcs, and Other Recipients ... You'll need to insert into the ScripActions table to make this action available in the web interface. You lose the ability to have different templates for Requestors and AdminCcs, but that might be OK for you. Steve On 10/20/2008 1:40 AM, Dorothea Muecke-Herzberg wrote: Hello, we are running RT 3.6.3. Our users prefer have NotifyActor set to 1. But we now have the problem that AdminCc receive emails twice now when a ticket is updated which they have created themselves. How can we prevent this from happening? Many thanks in advance Dorothea -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IST ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] help with scrip
Violetta, I missed this thread. What are you trying to do? Kenn LBNL On 10/19/2008 11:53 PM, Violetta Wawryk wrote: Hi Gene, good idea, thanks. But didn't work either. The scip is than always applicable and always applies the customfield which it should not do. *args* I also tried unless, but than I get the errormessage: Scrip 17 IsApplicable failed: syntax error at (eval 950) line 1, near -Subject unless So I guess this strange perl doesn't know unless. Somehow I cannot believe that noone ever tried something like this. Frustated Greetings Violetta Gene LeDuc schrieb: Hi Violetta, Try this: if ( $self-TransactionObj-Type eq Create ! ( $self-TicketObj-Subject =~ /proje[c|k]t: /i || $self-TicketObj-Subject =~ /akut: /i ) ) Regards, Gene ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Creating a hyperlink from _two_ custom fields?
On Mon, Oct 20, 2008 at 21:44, Kenneth Crocker [EMAIL PROTECTED] wrote:
I thought there was already a hyperlink connection ability
available when setting up a CF called Link Values To.
Of course. I need to link to build a link from more values, though.
I have CF.{reporting_host} CF.{zabbix_event_id}
I need to create a link like
https://CF.{reporting_host}/some/path/CF.{zabbix_event_id}
Thanks,
Richard
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Re: [rt-users] Creating my own Scrip conditions
On Mon, Oct 20, 2008 at 21:50, Kenneth Crocker [EMAIL PROTECTED] wrote:
I'm not sure I understand WHY you are creating new conditions.
Because I need to test on the status of CF.{zabbix_event_status}
If you
are trying to create your own scrips for non-default situations, I would
recommend setting the Condition to User-defined and coding the correct
perl for that condition. I do not understand why you would want top mess
around with the code in the directories. Is there some condition you need to
look for that is not codable in perl?
No, but jibsheet in #rt suggested this approach as you can then check in
your changes into svn. Also, I could not find any useful snippets for the
scrip conditions (i.e. what is needed, what to leave out when compared to
the file-based approach) whereas it's trivial to template from the files.
Thanks,
Richard
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Re: [rt-users] RT Update and Bulk Update
I'm having a similar issue as described here, http://www.gossamer-threads.com/lists/rt/users/73096, and was wondering if it had been resolved i.e; some way to not send transaction notices for bulk update operations OR better still, to send a single message/digest, rather than umpteen individual messages. -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] move to new server and upgrade
Hello, I've been using RT 3.6.0 for awhile in my organization with great success. I'd like to move it to a new box and at the same time upgrade to lastest version. Can someone advise me on the best method for doing this? I assume I can't take data out of my 3.6 database and import directly into the 3.8 database? So would it be best to upgrade to 3.8 before export or intall 3.6 on new server adn then upgrade after importing? Thanks, Aaron ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] move to new server and upgrade
We recently performed this upgrade. What we ended up doing was installing 3.8.1 on the new server, dumping db from 3.6 server, importing it to 3.8 server, ran the db scripts to get it up to date. In our case, we're running MySQL, it is VERY important you follow the MySQL upgrade instructions, otherwise you'll end up with garbled attachments. As far as just dumping your 3.6 db into 3.8. Yes, it'll allow you to view your tickets (I was able to), but attachments didn't work out too well (refer to MySQL upgrade docs). Good luck From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Aaron Zuercher Sent: Monday, October 20, 2008 4:59 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] move to new server and upgrade Hello, I've been using RT 3.6.0 for awhile in my organization with great success. I'd like to move it to a new box and at the same time upgrade to lastest version. Can someone advise me on the best method for doing this? I assume I can't take data out of my 3.6 database and import directly into the 3.8 database? So would it be best to upgrade to 3.8 before export or intall 3.6 on new server adn then upgrade after importing? Thanks, Aaron ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Creating my own Scrip conditions
Richard,
I use something like this to test a CF Value:
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
if ($trans-Type eq 'CustomField')
{my $cf = new RT::CustomField($RT::SystemUser);
$cf-LoadByName(Queue = $ticket-QueueObj-id,
Name = QA Approved);
return 0 unless $cf-id;
if ($trans-Field == $cf-id
$trans-NewValue eq Yes)
{
return 1;
}
}
return 0;
I even have some compound conditions in code. I find this MUCh easier
to maintain than fooling around in the directories. Just a thought.
Kenn
LBNL
On 10/20/2008 1:44 PM, Richard Hartmann wrote:
On Mon, Oct 20, 2008 at 21:50, Kenneth Crocker [EMAIL PROTECTED] wrote:
I'm not sure I understand WHY you are creating new conditions.
Because I need to test on the status of CF.{zabbix_event_status}
If you
are trying to create your own scrips for non-default situations, I would
recommend setting the Condition to User-defined and coding the correct
perl for that condition. I do not understand why you would want top mess
around with the code in the directories. Is there some condition you need to
look for that is not codable in perl?
No, but jibsheet in #rt suggested this approach as you can then check in
your changes into svn. Also, I could not find any useful snippets for the
scrip conditions (i.e. what is needed, what to leave out when compared to
the file-based approach) whereas it's trivial to template from the files.
Thanks,
Richard
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Re: [rt-users] Creating my own Scrip conditions
On Mon, Oct 20, 2008 at 23:38, Kenneth Crocker [EMAIL PROTECTED] wrote: I even have some compound conditions in code. I find this MUCh easier to maintain than fooling around in the directories. Just a thought. I will play with that tomorrow. Thanks :) Richard ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Problem with RT or REST?
Is anybody else experiencing this problem? http://rt.cpan.org/Ticket/Display.html?id=40200 Tickets I create with the REST module have their bodies (transaction content) set, but the messages sent by OnCreate claim that the transaction has no content... Thanks! -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?
On Oct 20, 2008, at 12:38 PM, Alex Young wrote: Sorry for spamming the list a bit tonight, I’m just going through all the outstanding support requests I have had from the RT users that I haven’t been able to fix myself. I have a few extensions installed, but if I install RTx- EmailCompletion I no longer have RTFM showing in the RT interface. If I disable RTx-EmailCompletion, RTFM returns. It’s a little odd. I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with the following line: Set(@Plugins,(qw(RTx::EmailCompletion))); Is it something I have done wrong, or just missing? RTx- EmailCompletion does work a treat in 3.8.1 when its installed. I just installed RTx-EmailCompletion along with my testing install of RTFM and everything seems to work fine. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?
I just tried it again. If I load the RTx-EmailCompletion plugin first, RTFM works, but RTx-EmailCompletion doesn't. If RTFM is loaded first, the other doesn't. Very odd. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Falcone Sent: 20 October 2008 23:43 To: RT Users Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible? On Oct 20, 2008, at 12:38 PM, Alex Young wrote: Sorry for spamming the list a bit tonight, I'm just going through all the outstanding support requests I have had from the RT users that I haven't been able to fix myself. I have a few extensions installed, but if I install RTx- EmailCompletion I no longer have RTFM showing in the RT interface. If I disable RTx-EmailCompletion, RTFM returns. It's a little odd. I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with the following line: Set(@Plugins,(qw(RTx::EmailCompletion))); Is it something I have done wrong, or just missing? RTx- EmailCompletion does work a treat in 3.8.1 when its installed. I just installed RTx-EmailCompletion along with my testing install of RTFM and everything seems to work fine. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?
If you've got changes under local/, you might try moving those somewhere else temporarily, dumping your mason cache, and checking to see if the issue continues. On Mon, Oct 20, 2008 at 5:05 PM, Alex Young [EMAIL PROTECTED] wrote: I just tried it again. If I load the RTx-EmailCompletion plugin first, RTFM works, but RTx-EmailCompletion doesn't. If RTFM is loaded first, the other doesn't. Very odd. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Falcone Sent: 20 October 2008 23:43 To: RT Users Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible? On Oct 20, 2008, at 12:38 PM, Alex Young wrote: Sorry for spamming the list a bit tonight, I'm just going through all the outstanding support requests I have had from the RT users that I haven't been able to fix myself. I have a few extensions installed, but if I install RTx- EmailCompletion I no longer have RTFM showing in the RT interface. If I disable RTx-EmailCompletion, RTFM returns. It's a little odd. I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with the following line: Set(@Plugins,(qw(RTx::EmailCompletion))); Is it something I have done wrong, or just missing? RTx- EmailCompletion does work a treat in 3.8.1 when its installed. I just installed RTx-EmailCompletion along with my testing install of RTFM and everything seems to work fine. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Mandatory Standard Fields
Using 3.8.1... Would like to make some of the existing fields mandatory. In particular, Owner. For example, many tickets are being Resolved without actually Taking the ticket. Also, making the Subject mandatory. I saw a Javascript hack for this, but wondered if there was an easier way. Priority also... Suggestions? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTx-EmailCompletion and RTFM incompatible?
On Oct 20, 2008, at 4:05 PM, Alex Young wrote: I just tried it again. If I load the RTx-EmailCompletion plugin first, RTFM works, but RTx-EmailCompletion doesn't. If RTFM is loaded first, the other doesn't. Very odd. It works fine here both ways, Set(@Plugins,(qw(RTx::EmailCompletion RT::FM))); and the flipped version Its worth turning on debug logging and seeing if you see the sql from EmailCompletion and checking what modules are actually loaded in Configuration - Tools - SystemConfiguration -kevin -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Falcone Sent: 20 October 2008 23:43 To: RT Users Subject: Re: [rt-users] RTx-EmailCompletion and RTFM incompatible? On Oct 20, 2008, at 12:38 PM, Alex Young wrote: Sorry for spamming the list a bit tonight, I'm just going through all the outstanding support requests I have had from the RT users that I haven't been able to fix myself. I have a few extensions installed, but if I install RTx- EmailCompletion I no longer have RTFM showing in the RT interface. If I disable RTx-EmailCompletion, RTFM returns. It's a little odd. I have been enabling RTx-EmailCompletion in RT_SiteConfig.pm with the following line: Set(@Plugins,(qw(RTx::EmailCompletion))); Is it something I have done wrong, or just missing? RTx- EmailCompletion does work a treat in 3.8.1 when its installed. I just installed RTx-EmailCompletion along with my testing install of RTFM and everything seems to work fine. -kevin ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Mandatory Standard Fields
zbigniew, I solved this by writing a global scrip that moves the creator of the transaction into the owner field when the ticket is resolved AND the owner = nobody. I do the same thing for when a ticket is opened. That way they don't have to do a take and THEN own open it. Kenn LBNL On 10/20/2008 4:32 PM, [EMAIL PROTECTED] wrote: Using 3.8.1... Would like to make some of the existing fields mandatory. In particular, Owner. For example, many tickets are being Resolved without actually Taking the ticket. Also, making the Subject mandatory. I saw a Javascript hack for this, but wondered if there was an easier way. Priority also... Suggestions? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Specifying local users
Is RT meant to support the specification of RT users as recipients in forms by specifying their username? If not, why not? It seems a pretty obvious feature that most email systems support. If so, what's the likely suspect for it it being misconfigured? I've been specifying RT users as recipients for some time, and it seemed to work because most were local users. Recently, after assigning to some RT users who don't have local email accounts, much havoc has ensused... -- Cambridge Energy Alliance: Save money the planet ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Safe to modify ScripActions table in database
I have manually added a row to the ScripActions table of the database. Is this a bad thing to do in terms of future upgrades? Is there a better way to make the changes? thanks Gordon ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
