Isaac Vetter wrote:
The docs for 'LogStackTrace' have been updated as follows. How do
folks feel about the new notice?
If set then logging will include stack
traces for messages with level equal or greater than
specified.
NOTICE: Stack traces include parameters that functions or methods
were
I have just installed 3.8.2 on my Ubuntu 8.04 server and when I attempt to
connect via the web I get an error and see the following message in my
/var/log/apache2/error.log
[Wed Feb 04 10:32:36 2009] [error] [client 192.168.30.185] Can't locate object
method CleanSlate via package
Hello,
I'd like to have a feature in RT that will allow me to postpone open
tickets until some day in the future. For example:
Yesterday I reorganized a users mail folders and made a backup, which I
want to keep for one month just in case. I do not want to keep that
ticket open for a month, but
On Wed, Feb 04, 2009 at 10:16:02AM +0100, Andreas Heinlein wrote:
Hello,
I'd like to have a feature in RT that will allow me to postpone open
tickets until some day in the future. For example:
Yesterday I reorganized a users mail folders and made a backup, which I
want to keep for one
On Wed, Feb 04, 2009 at 08:06:34AM +, Matthew Seaman wrote:
One idea I've seen and quite like is what OpenLDAP does. Passwords and
other security tokens are Base64 encoded in all output[*]. Sure it's a
trivial encoding that anyone could decode in moments, but it prevents
people
Greetings,
I've searched for this issue on the archives and couldn't find
anything related to it.
RT 3.8.2 clean install.
When going to Tools-Dashboards-Queries I get the following error message:
Can't locate object method SearchIds via package RT::Dashboard at
Hi All,
I have a request from business to merge 2 RT systems. One is RT 3.x and
the other is RT 2.x
Is this possible, if yes could anyone advise on best route to take?
Thanks
bashir jahed
nha | enhance
5 protea road | claremont | 7708
po box 24
Hello all,
I have a strange problem with Dashboards and was not able to find a solution
in the ML archive.
We start using the Dashboard feature of RT here. So for testing I created a
test dashboard for root to see the feature working. Cron job was set up etc.
However this dashboard was never
On Wed, Feb 04, 2009 at 10:16:02AM +0100, Andreas Heinlein wrote:
Hello,
I'd like to have a feature in RT that will allow me to postpone open
tickets until some day in the future. For example:
Yesterday I reorganized a users mail folders and made a backup, which I
want to keep for one
As per the subject, fairly new to RT but I have looked everywhere and
can't find a simple way to do it.
Regards
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That only removes it from the layout of the user that's logged in. I
want to remove it from everyone's layout.
Jim
-Original Message-
From: Jeff Voskamp [mailto:javos...@uwaterloo.ca]
Sent: 04 February 2009 14:49
To: Jim Tambling
Subject: Re: [rt-users] Quick Ticket Creation widget -
Not my code, but in the interest of sharing:
local/html/Elements/SelectTimeUnits
%# END BPS TAGGED BLOCK }}}
% my $selected = 'minutes';
% $selected = 'hours' if $minutes 60;
% $selected = 'days' if $minutes 480;
select class=TimeUnits id=% $Name % name=% $Name %
option value=minutes %
In an install of 3.8.2 I cannot restart Apache due to the following errors
[Wed Feb 04 17:30:46 2009] [error] Can't locate object method Config via
package RT at /etc/request-tracker3.8.2/bin/webmux.pl line 100.\nBEGIN
failed--compilation aborted at /etc/request-tracker3.8.2/bin/webmux.pl line
On Tue, Jan 27, 2009 at 04:45:15PM +, Dominic Hargreaves wrote:
I hesitate to say again, since I previously expected to be able to do an
upload the same week. I'm just testing our current candidate, but
there's a new bug which requires a new package upload to Debian which
I'll want to get
Jeremy Burke wrote:
I think you need 2 scrips. The scrip you have below and then another scrip
to send e-mail on create to the AdminCCs. You need to make sure the Add
AdminCC scrip you have below is executed before the scrip that sends to the
AdminCCs.
I'm using RT 3.8.1 and this is
I've upgraded a 3.6.7 installation to 3.8.1 and I'm having troubles
with fetchmail. When I run fetchmail and it passes an email off to
the RT-Mailgate app I get the following errors:
-
Can't locate object method decode_bodies via package MIME::Parser
at
Just a quick note that 0.14 is now on PAUSE, and on its way out to
CPAN mirrors near you.
I consider this a rather mature release, as it now supports most things
you could reasonably want including:
* tag search negation/complement
* optional front-page widget
* per-object class (Ticket, User,
On Wed, Feb 04, 2009 at 01:53:11PM +0100, Alexander Bourgett wrote:
Hello all,
Hi Alexander,
I tried reproducing the problem but couldn't. :(
RT now started to send out this deleted dashboard daily per email and
I'm not able to stop it doing so as it does not appear in Dashboard
menu
We have a ticket in which several files were attached to email replies. So
the file attachments are now viewable through Download links in the
ticket history. The queue owner would like to remove the attached files
while leaving the text part of the email message intact.
Are there any bad
I've got two RT systems; 1 production and 1 development instance.
Each night I do a mysqldump of production and move it to development
so I can work the latest version and data. Production is at 3.6.7 and
Development is at 3.8.1 at the moment.
I have a scrip that parses when a ticket is
On Wed, Feb 4, 2009 at 14:47, Stephen Turner stur...@mit.edu wrote:
We have a ticket in which several files were attached to email replies. So
the file attachments are now viewable through Download links in the
ticket history. The queue owner would like to remove the attached files
while
Never mind on this one... I had to cycle apache/mod_perl for the
changes to take effect.
But... that still doesn't answer why after running TESTDEPS
sucessfully that I had an unresolved dependency with MIME::Parser
which is part of MIME::tools.
CR
On Feb 4, 2009, at 12:36 PM, Macnlos
On Wed, 04 Feb 2009 15:33:33 -0500, Jerrad Pierce
jpie...@cambridgeenergyalliance.org wrote:
I'm not familiar with the API you are referring to, but I've used the
(built-in)
RTx::Shredder to remove plenty of attachments without visible
consequence.
Presumably it's using the same API
Hi all,
I have a Custom Field that is Select One Value. I recently added some
new values and then identified them with categories. When a User updates
that CF, the new value goes in, but an error message appears as User
asked for an unknown update type for custom field Work-Status for
The solution provided by Jeremy Burke was effective for RT 3.4.5.
Thanks Jeremy!
dan
Jeremy Burke wrote:
Hi Dan,
I should preface this by saying I'm pretty new at Perl and the whole RT
thing, so I'm trying to learn as I go which is why I'm interested in your
issue.
You could try to
For some reason I thought this would be easy, but it appears not.
Let's say I get a ticket opened. I need to create a child subticket
and send that to a customer/vendor who needs to address part of the
issue. I need to add some text to that. Is there any easy way to do
this, or am I
I'm having some trouble with ExtractSubjectTagMatch or at least I
think I am. On some replies, the reply will open a brank new ticket
even though the ticket tag is clearly in the subject line. I'm having
trouble figuring out what is wrong.
Here's an example:
[Support #49] Re: [Support
Hello list,
After some initial confusion, i realized that a user's 10 latest
block gets the 10 latest tickets, and THEN filters it for what queues
that user is allowed to see - sometimes resulting in 4 tickets, or 1
ticket, or no tickets at all!
I'm not sure how, or if i can, change this
Kenneth Crocker wrote:
Hi all,
I have a Custom Field that is Select One Value. I recently added some
new values and then identified them with categories. When a User updates
that CF, the new value goes in, but an error message appears as User
asked for an unknown update type for
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