Re: [rt-users] Approvals in 3.8.2

Hello, This extension looks very interesting. Do you have an idea of the release date ? Even a devel version for testing ? Thanks! -- L.B. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

[rt-users] Restore root password

Hii all!! If I want to restore the root password with the next sentence: perl -I/opt/rt3/lib -MRT -MRT::User -e'RT::LoadConfig;RT::Init; my $u = RT::User-new($RT::SystemUser); $u-Load(root); $u-SetPassword(secret)' I get the next errors: DBD::mysql::st execute failed: SELECT

Re: [rt-users] Autocreated on ticket submission - Quert Builder

Point 2) That is the way it is defined. The everyone group is only allowed the Comment, Create and Reply as we auto create tickets. No user is given any direct Rights. All rights are queue specific and is assigned to groups. Point 1) there is now way I can go though 100 000 non privileged

[rt-users] Strange things with RT 3.8.2 Approval system

Hello, I have a problem with the approval system in RT 3.8.2. I want tickets to get approved by two users. This is exactly what I did : - Default installation of RT 3.8.2 - Creation of two users, USER1 and USER2, privileged. - New group with these two users MYPROJECT_APPROVERS - Creation of a

[rt-users] Display tiff-attachments

Hello List, we're using RT 3.8.2. Is there any chance to display (a preview of) tiff-attachments? It works fine with .png, .jpg, etc... so it would be nice to see support for .tiff, too. Kind regards, Tom -- Schwarz Computer Systeme GmbH Altenhofweg 2a 92318 Neumarkt http://www.schwarz.de

Re: [rt-users] 500 - Internal error

Alberto Villanueva wrote: The rt log (/var/log/rt.log) is empty :S :S :S The log of apache (/var/log/httpd/error_log): [Thu Feb 19 19:38:45 2009] [warning]: DBD::mysql::st execute failed: INSERT command denied to user 'vtd_rt_dbuser'@'localhost' for table 'sessions' at

[rt-users] Automatically add user as new watcher when ticket is taken (RT 3.8.2)

Hi, Is there a way to automatically add a user as a new watcher (for that ticket) when a ticket is taken or do I have to add myself every time manually as Cc? Regards, Wikus ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users

Re: [rt-users] Autocreated on ticket submission - Quert Builder

My understanding is that if you do this, that user will not be able to email issues into your RT instance. Is that what you want? If users are showing up in the owner box on the query page, they are getting OwnTicket from somewhere. RTx::RightsMatrix would be very helpful for tracking this

Re: [rt-users] Autocreated on ticket submission - Quert Builder

Managed to fix it... Service desk created a new Queue and assigned all rights to the Everyone group for that queue... Rights flowed down and hence they were given the incorrect rights... -Original Message- From: Drew Barnes [mailto:barne...@ucrwcu.rwc.uc.edu] Sent: 20 February 2009

[rt-users] How to inhibit Ticket search facility on user by user basis

Hello, RT 3.8.2 How can I restrict who can see the search facility Tickets, I do not want some users to be able to see this facility as it lists usernames as one of the options. Regards Simon ___

Re: [rt-users] Still tryin' to merge tix with matching CFs

I have this working in my RT 3.8.2 installation. It isn't a very busy system and I have yet to notice any performance issues. We only get about 50 tickets per day and it has less than 5000 tickets in the system. This has been working. Incoming tickets are scanned for CFs, then merged when

[rt-users] Users

Hi all, I have two questions: 1.- The users table is related to.. what tables?? 2.- I created a user within rt tool (command line), but the user cannot authenticate via web interface. The question is: what is the attribute that it would permit to do that within rt tool (command line)??

Re: [rt-users] Users

The users table is related to Principals :-) The second question is not necessary because I have had via SQL. Thanks a lot! Regards, ALBERTO VILLANUEVA VAL Consultor Altran ParqueEmpresarial Las Mercedes, Edificio 1 C/ Campezo,

Re: [rt-users] Display tiff-attachments

Knaupp, Thomas wrote: Hello List, we're using RT 3.8.2. Is there any chance to display (a preview of) tiff-attachments? It works fine with .png, .jpg, etc... so it would be nice to see support for .tiff, too. I don't know of any web browsers that display TIFF images; certainly not IE or

Re: [rt-users] Display tiff-attachments

Hello. You can get plugins that display TIFFs (http://www.alternatiff.com/ looks like it works in IE as well as Firefox, Opera, and Chrome) but I agree with Thomas' approach. -- Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC http://www.bestpractical.com On Feb 20,

[rt-users] rt-3.8 PAM/NIS authentication on CentOS Linux

Greetings, I am trying to upgrade my SuSE 10 rt-3.6 installation to rt-3.8 on CentOS 5.2. The SuSE installation authenticates users against our NIS maps via PAM using Authen::Simple::PAM within Apache. This arrangement does not work on CentOS because authentication via Authen::Simple::PAM fails

Re: [rt-users] Automatically add user as new watcher when ticket is taken (RT 3.8.2)

I think Wikus knows that, I think he was hoping for a direct link or suggestion. I've handled this by adding a script that sends updates to the ticket owner as well, but they get duplicates if they are a queue watcher so I'm curious about this. I planned to dig around for functions today

Re: [rt-users] RT 3.8 mangles html attachment

On Thu 19.Feb'09 at 13:48:48 -0500, Todd Chapman wrote: Well, what does the database say for content-type? Is the content in the database 'right'? Sorry. And thanks again for all the help! mysql select Subject, Filename, ContentType, ContentEncoding, Headers from

Re: [rt-users] RT 3.8 mangles html attachment

On Fri, Feb 20, 2009 at 1:04 PM, Jesse Vincent je...@bestpractical.com wrote: On Thu 19.Feb'09 at 13:48:48 -0500, Todd Chapman wrote: Well, what does the database say for content-type? Is the content in the database 'right'? Sorry. And thanks again for all the help! mysql

Re: [rt-users] Display tiff-attachments

// I don't know of any web browsers that display TIFF images... Safari and Konqueror do, and a bunch of less significant ones. Still, it's almost certainly a better use of your time to convert the images into something with broader browser support.

Re: [rt-users] RT 3.8 mangles html attachment

Hmmm. Just noticed this error: [Fri Feb 20 18:32:55 2009] [debug]: Converting 'UTF-16' to 'utf-8' for text/html - Re Eprize RPC interface failing on DC registration.htm (/opt/rt3-devel/bin/../lib/RT/I18N.pm:234) [Fri Feb 20 18:32:55 2009] [error]: Encoding error: UTF-16:Unrecognised BOM 78

[rt-users] Recurring mason_data Permissions Issue

I just started getting a really strange error with my RT (3.8.2) installation. At least once a week the permissions in the mason_data directory get screwed up, resulting in errors like this when I try to access the web interface: Couldn't create object file

Re: [rt-users] Users

Alberto, Users are everywhere. Not only are they related to Principals, they are also related to ACL (if they have any rights), To GROUPS, GROUPMEMBERS, CACHEDGROUPMEMBERS, TRANSACTIONS, and TICKETS. For example. Let's say your RT installation allows Users to be added when they create

Re: [rt-users] RT 3.8 mangles html attachment

The attached script and input file trigger the error. I think the problem is the loop on @lines. The BOM is only in the first line so the rest is cornfused. On Fri, Feb 20, 2009 at 1:43 PM, Jesse Vincent je...@bestpractical.com wrote: Hmmm. Just noticed this error: [Fri Feb 20 18:32:55 2009]

Re: [rt-users] RT 3.8 mangles html attachment

On Fri 20.Feb'09 at 14:46:49 -0500, Todd Chapman wrote: The attached script and input file trigger the error. I think the problem is the loop on @lines. The BOM is only in the first line so the rest is cornfused. If you're up for actually rewriting that as a test file that loads the data

[rt-users] RT Default query My Tickets

To all, I need to make some changes to the default Query My Tickets. Where would I find that code to change some of the default sorts? Thanks. Kenn LBNL ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help:

Re: [rt-users] Still tryin' to merge tix with matching CFs

On Fri, Feb 20, 2009 at 11:14 AM, Raed El-Hames r...@vialtus.com wrote: What happens if you create the ticket first, then update /modify it adding the CF and link relationship after .. I'm not sure what you mean; this is the chain of events already. The ticket comes in, and

Re: [rt-users] Automatically add user as new watcher when ticket is taken (RT 3.8.2)

Search for AddWatcher on the wiki which gives you several examples of dealing with watchers from scrips. For example: http://wiki.bestpractical.com/view/AutoCcLastOwner Duplicates are described on the wiki too: http://wiki.bestpractical.com/view/ScripAction On Fri, Feb 20, 2009 at 9:03 PM, Jo

Re: [rt-users] Strange things with RT 3.8.2 Approval system

Hi, L B bertignac at gmail.com writes: ## ## SCENARIO 1 ## Remarks at the end of this scenario: - I think the other approvers should receive a notification that the ticket has been approved by one of them : do I have to add the MYPROJECT_APPROVERS as admincc

Re: [rt-users] RT Default query My Tickets

Hi Kenneth, Kenneth Crocker KFCrocker at lbl.gov writes: I need to make some changes to the default Query My Tickets. Where would I find that code to change some of the default sorts? Thanks. You can click edit on My Tickets, adjust the predefined search, and save it. Alternatively you