Jan Vlčinský wrote:
Hi
I would like to grant group rights on specific queues using CLI to be
able to process the task in a batch.
Using RT 3.8.2 on MySQL.
RT shall categorize communication and tickets for 25 buildings and
each has economical and technical part,which shall live separated.
We currently have two instances of rt-3.6 (production and testing)
running on the same pc. One is handled by mod_perl and the other by
FastCGI. This has worked fine with separately created databases.
Recently I made a copy of my production database and renamed it from rt3
to rt3-eval. This
Fellows-
I'm setting up my main RT instance, with web interface, on a CentOS
host. Another CentOS host provides our mail service so I have
installed mailgate on it. A third host provides external
authentication on Active Directory.
Most things are working but when I send an email through
I think your problem is not a DB, but RT's config file. you should
adjust Web* options. Also, make sure test server connects to test
(rt3-eval) DB, check Database* options.
On Mon, Mar 23, 2009 at 10:10 AM, gor...@cryologic.com wrote:
We currently have two instances of rt-3.6 (production and
I have Ubuntu 8.10 with Request Tracker 3.6. I have installed it with no
errors. When I login with root and the password set in the
RT-Site_Config.pm. I receive the error Your username or password is
incorrect. I have verified that I am typing it correctly and that it is
correct in the config
That is the database password, not RT's. IIRC the root password for the
WebUI is password by default.
Swart, Tom wrote:
I have Ubuntu 8.10 with Request Tracker 3.6. I have installed it with
no errors. When I login with root and the password set in the
RT-Site_Config.pm. I receive the error
Returning conversation to list...
I'm basically trying to tag ticket subjects (on creation) with pieces
of information related to the ticket requester.
So if a ticket comes in from person X (identified by their email
address), I can tag the subject
line with a few tidbits of information
Hi all,
Our need is to create a ticket automatically when you click on a button on
RT. I found in the wiki CreateChildTicket, my question is: Can we transmit
the values of Custom Fields of a ticket in the child relies on this feature?
and how can we do this?
thank you,
Eric,
I can't see all the tickets your trying to update, but if you try to
change the owner on 15 tickets and one of them already has an owner,
that might be a problem. Another question would be are they all in the
same queue. A ticket in a different queue will have different group
Problem probably resolved (I will run the test tomorrow)
My RT administrator reminded me, that adding or renaming queue
correspondence address requires change or creation of those addresses in
qmail, we use.
So the reason was (probably) missing e-mail account in the receiving mail
server, which
I have the following in my resolve scrip that I borrowed from the
site. I added the $self-TransactionObj-OldValue ne autoclose
portion but it does not seem to be working. Can anyone help? Basically
I don't want to get this notification if the status old value was set
to autoclose.
Condition: User
Dear All,
I need to make this design when I fill a new Ticket .
Example:
Hardware Tests:
Memory :
Video:
Sound
I'm testing RTFM right now. I have two classes defined as part of my
test. One class has two topics defined, the other class has no topics
defined.
For some reason when viewing an article in the class with no topics, it
looks like I am able to assign the two topics from the other class.
Might
On Mar 20, 2009, at 7:42 AM, Mr Vandeley wrote:
I'm sorry to bother you but It would be really helpfull to get an
answer to my question. Looking on previous list posts it seems that
other people couldn't make this work neither. Old posts says that
this feature wasn't fully functional.
So,
On Mar 20, 2009, at 6:38 PM, Gregor Huber wrote:
Hello All,
Has anyone any experience on this? Please help if possible :-)
-Original Message-
From: Gregor Huber
Sent: Wednesday, March 18, 2009 7:14 PM
To: 'RT-Users@lists.bestpractical.com'
Subject: RTFM_TicketCreate unprivileged
Swart, Tom wrote:
I have setup RT 3.6 on Ubuntu 8.10 and I am able to access the web
interface. I’m trying to setup the ability to email RT to create a
ticket. I have the aliases created for the queues. I was wondering how
to configure RT to pull the emails for a exchange 2003 server?
Dear all,
I would like only a specific user, e.g 'John' to see a callback.
Currently I only see methods based on user rights, like:
%INIT
if ($session{'CurrentUser'}-UserObj-HasRight(
Right = 'AdminUsers',
Object = $RT::System,
)) {
$toptabs-{'My Callback'} = { title =loc(My
Dear all,
I would like only a specific user, e.g 'John' to see a callback.
Currently I only see methods based on user rights, like:
%INIT
if ($session{'CurrentUser'}-UserObj-HasRight(
Right = 'AdminUsers',
Object = $RT::System,
)) {
$toptabs-{'My Callback'} = { title =loc(My Callback),
I'm no RT API expert, but I think from a best practices standpoint you
really ought to create a new group for the purpose, make 'John' a member of
that group, and then have the scrip allow the callback based on membership
in that group.
holland holland wrote:
Dear all,
I would like only a
Looks like we have two unanswered posts on this same topic. Is anyone
integrating RTFM and RT for external facing consumption in the self help portal?
Am I going to have to get off my RT platform? Please say no. Mayday Mayday
Mayday... Can someone point me in the right direction if possible?
My RT_SiteConfig.pm has remained unchanged for the rt-eval site and
points to the correct web location (/rt-eval).
All of my saved searches (copied from production to eval) point to the
wrong web location.
What I have noticed is that if I look at my Saved Searches in the
Advanced Editor the
On Mon, Mar 23, 2009 at 8:27 PM, Kevin Falcone
falc...@bestpractical.com wrote:
On Mar 20, 2009, at 7:42 AM, Mr Vandeley wrote:
I'm sorry to bother you but It would be really helpfull to get an
answer to my question. Looking on previous list posts it seems that
other people couldn't make
On Mon, Mar 23, 2009 at 8:21 PM, John Arends jare...@illinois.edu wrote:
I'm testing RTFM right now. I have two classes defined as part of my
test. One class has two topics defined, the other class has no topics
defined.
For some reason when viewing an article in the class with no topics, it
Actually I have defined autoclose as a Status which coincides with a
cron script that closes tickets with status autoclose. I have a
resolve scrip notification which is defined in my previous e-mail. I
do not want the notification to go out if the previous status was
autoclose.
On Mon, Mar 23,
Possible I missed this in the archive, but wasn't sure what to search on.
Running 3.8.1. We have a custom field Category. I just noticed that when
replying or commenting and setting a value for that custom field, the value
doesn't seem to be saved.
Can anyone confirm that? I don't believe I've
Hi all,
I have installed rt3.8.2 from debian sid, and it works fine using sqlite.
However when I configure it with mysql, I have random logouts occurring.
I login as root. If I then just keep clicking along the LHS links
(Home/Simple Search/Tickets/Tools/Config etc etc) then anywhere from 2
or
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