Re: [rt-users] Help regarding TimeZone setting in RT 3.8.2

Hello Guys, Can anyone please help me with this? -Ashish From: Potla, Ashish Bassaliel Sent: Wednesday, April 01, 2009 8:27 PM To: rt-us...@bestpractical.com Subject: Help regarding TimeZone setting in RT 3.8.2 Hello Everyone, Is there a particular format

[rt-users] Help with Privileges code

To all, Many of my users have complained that they have to go thru so many steps to re-assign a ticket (steal then assign). I'm on 3.6.4. Does 3.8.2 have a privilege that steals & assigns in one fell swoop? If not, has anyone developed a way to do this with less steps? Thanks. Kenn LBNL

Re: [rt-users] Database help

Tom, Reminders ARE tickets. You will find them in the TICKETS table with Type = 'reminder'. All information that is available at the Ticket level is there for the reminder (Due Date, Started, Resolved, CreatedBy, Status, etc.). However, reminders do NOT go away automatically. If I remember

[rt-users] RT3.8.x Queue Name in Email Subject

I just upgraded from 3.6.x to 3.8.2 and I'd like to change the Subject line of the email that is sent out to display the queue name instead of 'rtname'. In RT3.6x i was able to do this ind /lib/RT/Action/SendEmail.pm like such... ... sub SetSubjectToken { my $self = shift; #my $tag = "[$R

Re: [rt-users] Database help

> This is probably a silly question but I just wonder if anyone is aware at > the database level how I would locate a reminder and it's due date? I have > looked about and can't see it for the life of me. Better yet... is there an (as yet undocumented) REST URI for reading/setting/deleting reminde

[rt-users] Database help

Hi Everyone, This is probably a silly question but I just wonder if anyone is aware at the database level how I would locate a reminder and it's due date? I have looked about and can't see it for the life of me. *Regards,* *Aaron Guise 027 212 6638 aa...@guise.net.nz * _

Re: [rt-users] What are the default scrips for RT in v 3.6?

Mark, "CC" recipients have to be the "CC - Watcher" for a queue. A "CC" on a ticket is considered an "Other". This distinction is to separate those that are ALWAYS interested in copies of correspondence for ALL tickets (Watcher) in a Queue and those that are only interested in copies of c

Re: [rt-users] Upgrading DBIx::SearchBuilder

Can someone please share your experience on this upgrade? Thanks a lot. > _ > From: Venkateswaran, Subbaraman > Sent: Friday, March 27, 2009 9:53 AM > To: rt-users@lists.bestpractical.com > Subject: Upgrading DBIx::SearchBuilder > > He

Re: [rt-users] ExternalAuth + Anonymous emails to queue

Would there be a way to add LDAP users to a group for privilege escalation while leaving the others as unprivileged accounts? On Mar 31, 2009, at 11:20 PM, Tim Cutts wrote: > > On 31 Mar 2009, at 12:04 am, Mchugh, Sean wrote: > >> Hi all, >> >> >> >> I'm using RT with ExternalAuth (v 0.8); eve

Re: [rt-users] Database relocated onto alternate server

Hi Keith; Most likely the problem is with the @hostname bit not being recognised correctly ..(and cauing permissions problems) try to login with rt_user from your rt server to the database via mysql client and tail your sql server log files to determine why rt_user is being denied. Regards; Ro

Re: [rt-users] Scrip: How do I identify who an email was sent to?

Hi ; Try ; my $contentobj = $self->TransactionObj->Attachments->First(); my $headers = $contentobj->{values}{headers}; if ($headers =~ /\nTo: (.*?)\n/) { my $to = $1; } Regards; *Roy* Macnlos wrote: > I've got four process email accounts that

Re: [rt-users] Install RT 1.0.7

On Wed 1.Apr'09 at 16:37:23 +0200, Markus Hummel wrote: > Hi, > > I have a small problem and hope you can help me. > I try to install RT 1.0.7 on a current distribution - I know, crazy > request ;) Perhaps you could tell us what you're actually trying to accomplish by installing RT 1.0. In

[rt-users] Scrip: How do I identify who an email was sent to?

I've got four process email accounts that are polled by Fetchmail and going into a single General queue. From a scrip I need to pull out that the "To" address is from the original email. I've been going through the wiki site but haven't bumped into anything yet. Thanks, C.Randolph

[rt-users] Help regarding TimeZone setting in RT 3.8.2

Hello Everyone, Is there a particular format for setting the parameter of the Timezone field in Preferences page(About me tab)? Thanks -Ashish From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Potla, As

[rt-users] Install RT 1.0.7

Hi, I have a small problem and hope you can help me. I try to install RT 1.0.7 on a current distribution - I know, crazy request ;) After upgrade the hardware and software, I try to keep an untouched installation of RT parallel to a new one. So my simple request: Just install a fresh installation

Re: [rt-users] Database relocated onto alternate server

Thanks Odhiambo, Yes - I can connect fine through the standard mysql tools from the same host without issue however, I was trying "rt_user" previously. It actually does fail when connecting with "rt_u...@hostname". As I manually moved the database over, manually create the user and manually

Re: [rt-users] What are the default scrips for RT in v 3.6?

I believe a CC entered manually on the reply screen is considered an "Other" for the purposes of scrips. You will need an On Correspond Notify Others with Template Correspondence scrip. I'm not on VPN so I can't check my setup at the moment though. Mark Grob wrote: > I keep having an on going

Re: [rt-users] Help regarding TimeZone setting in RT 3.8.2

I am sorry for the typo!!! After setting it to US/Eastern, the dates DO NOT adjust to show the time in the new time zone. Thanks -Ashish From: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] On Behalf Of Potla, Ashish

[rt-users] Help regarding TimeZone setting in RT 3.8.2

Hi, In the Preferences > About Me page, there is a setting for Timezone. Initially it was empty. I set it to US/Eastern . Before setting the value to US/Eastern the dates in the ticket display , say the created date is Mon Jul 02 09:51:37 2007. After setting timezone to US/Eastern, it adjust fo

Re: [rt-users] Database relocated onto alternate server

On Tue, Mar 31, 2009 at 4:59 PM, Keith A McDermott wrote: > Hi there, > > I'm moving forward with my testing of RT 3.8.2. > > Setup: > Virtual machine (Virtualbox) running RT3.8.2 in Debian Etch. Web port > is forwarded to the virtual machine through the host but otherwise there > is no access to