Dear List,
I've created a custom field to be included in the user details.
I want to put in a customer ID which we use in our administration
system.
As far as I can see it's defined correct as a Custom Fields for Users
but I can't see it anywhere.
Am I forgetting something?
Thank you for
It works :-)
Thank you very much.
Met vriendelijke groet / With kind regards,
Richard Pijnenburg
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Friday, December 04, 2009 11:44 AM
To:
Has anyone attempted to get this script:
http://wiki.bestpractical.com/view/rtUnifiedreminder
Working on RT 3.6? It fails because it can't find the Config Class Method, and
I'm wondering whether to bother trying to hack it to make it work, or whether I
should give up now.
--
David X. Glover
Nick,
Thanks for the reply - that did resolve the ticket issue. Testing now to
see what kind of performance change we see.
Scott
-Original Message-
From: Nick Kartsioukas [mailto:change+lists...@nightwind.net]
Sent: Thursday, December 03, 2009 5:15 PM
To: Lander, Scott;
Nick,
Suffer me this and try putting the person you want as AdminCc in the PC
Support group OR allow the Net Support group to have the same rights as
the PC Support group for that queue. Then try setting the AdminCc. My
reasoning is that if the role AdminCc has rights to a queue and you are
Nick,
Also, try granting ReplytoTicket for all privileged either Globally or
in that queue.
Kenn
LBNL
On 12/3/2009 4:13 PM, Nick Kartsioukas wrote:
On Thu, 03 Dec 2009 15:58:47 -0800, Ken Crocker kfcroc...@lbl.gov
said:
Is the person you are trying to set as AdminCc also in the PC
On Fri, Dec 04, 2009 at 01:38:20PM +, David X. Glover wrote:
Has anyone attempted to get this script:
http://wiki.bestpractical.com/view/rtUnifiedreminder
Working on RT 3.6? It fails because it can't find the Config Class
Method, and I'm wondering whether to bother trying to hack it to
Kenneth Marshall wrote:
On Thu, Dec 03, 2009 at 03:36:42PM -0700, Randy Smith wrote:
Greetings,
I want to create a printable report that lists open tickets in a queue
that includes requester details including phone and address.
Is there a way to do that with the query builder or do I have
On Thu, Dec 03, 2009 at 11:58:18AM -0800, Nick Kartsioukas wrote:
I currently have permissions set on tickets such that only the ticket
owner has the ModifyTicket right. If I create a ticket, and on the
ticket creation screen set someone as AdminCC, and submit the ticket,
the ticket is
Hi Jake,
When you have custom fields assigned to a
On Thu, Dec 3, 2009 at 11:02 AM, elsif j...@elsif.net wrote:
RT 3.8.5 on FreeBSD 6.2 using Apache 2.2.6
How can I have the search functions search and display custom fields?
The page here:
On Fri, Dec 04, 2009 at 10:09:49AM -0700, Randy Smith wrote:
Kenneth Marshall wrote:
On Thu, Dec 03, 2009 at 03:36:42PM -0700, Randy Smith wrote:
Greetings,
I want to create a printable report that lists open tickets in a queue
that includes requester details including phone and
Hi Jake,
Sorry for that last transmission, it sent without my consent.
At any rate, when you have custom fields assigned to a queue, they will only
show up in the query builder if you have that queue selected.
Otherwise you would need to make the custom field global to be able to
search without
Hello,
So I have queue turnup that has a scrip OnCreateNotifyCCs. I just
started playing around with Reminders. They create a new ticket in that
queue, but oddly enough, don't show up in the RT at a Glance
SavedSearch, where they actually should according to my parameters
(Queue= Turnup AND
On Fri, Dec 04, 2009 at 10:09:49AM -0700, Randy Smith wrote:
Kenneth Marshall wrote:
On Thu, Dec 03, 2009 at 03:36:42PM -0700, Randy Smith wrote:
Greetings,
I want to create a printable report that lists open tickets in a queue
that includes requester details including phone and
Kevin,
Yea. You're right. I've never had to deal with this because we really do
not use AdminCc at the ticket level. We set up all our AdminCc's at the
Queue watcher level and that way a simple scrip will take care of
notifications and we can handle all the privileges with the role at
queue
Hello,
I realize this is an open ended question here. I'm looking for a way to
hide custom fields until necessitated by the choice of a value in
another custom field. Is their a way to do this with Scrips or do I
need to dig into the config files? Or is this some capability that
hierarchal
I am currently using RT 3.8.2
Sincerely,
Kyle McKinley
Network Operations
123Net
Direct: 248.228.8207
Fax: 248.264.2805
k...@123.net
www.123.net
Kyle McKinley wrote:
Hello,
I realize this is an open ended question here. I'm looking for a way to
hide custom fields until necessitated by
I have rt-3.8.6 and recently tried passing multiple actions,
correspond-resolve, with the UnsafeEmailCommands option set, but only
the correspond action is done. The resolve action does work if done by
itself, but not done together with correspond.
Has anyone else tried this successfully or had
Hello:
I've been working on migrating my school district from an MS Access based work
order system to RT. I have been able to get it up and running with Ubuntu
8.04, MySQL 5, RT 3.8.6, ExternalAuth 0.08 and RTFM 2.4.2. But I am having
some problems
What I would like to do is have general
On Fri, 04 Dec 2009 16:35:57 -0800, Scott Melot sme...@lmusd.org
said:
What I would like to do is have general staff be able to log in and have
an account created, then for a support staff to be able to manually
(automatically would be better but I'll take manual) add them to a custom
group
Hi,
How can I add dashboards to the selfservice page? This allows me to add
dashboards for managers to see some reports instead of having to make them
priviliged users
Thanks,
Sean
___
Working on RT 3.6? It fails because it can't find the Config Class Method
I posted that script on the wiki and can vouch that it works on 3.8.4.
I wouldn't know what has to change to make work on 3.6. Probably just
some of the boilerplate lines of code.
Allen
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