Hi,
I need to send email notification based on a custum field value, ie if a CF
value is X send email to j...@mail.com if it's Y send to pe...@company.org
Can you please help me on this ?
Best Regards.
___
When we use RT interface to reply or comment on a ticket, the text of the
mail received by the users has spaces inserted in between. e.g
QUOTEPlease note that your Serv ice Requ est Number 2-33155250 has been
upda ted. /QUOTE
This does not happen when using IE7. Any clues on how to resolve this
Hi,
Is it possible to have a scrip to modify the due date priority of a ticket
each time is moved from queue to queue?
Thanks
___
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Community help: http://wiki.bestpractical.com
Hi there,
I am working on a customization script that should issue a number of
configuration changes in a vainilla RT 3.6.7 as shipped with Debian
Lenny.
The snippet below should create 4 custom fields that would apply to the
General queue, and add a couple of test values to them:
On Wed, Dec 16, 2009 at 5:45 PM, Juan N. DLC juann@gmail.com wrote:
Hi,
Is it possible to have a scrip to modify the due date priority of a ticket
each time is moved from queue to queue?
Yes. On the wiki you can find OnQueueChange condition. Scrip action
for priority change is described
On Wed, Dec 16, 2009 at 08:48:38AM -0500, testwreq wreq wrote:
When we use RT interface to reply or comment on a ticket, the text of the
mail received by the
users has spaces inserted in between. e.g
QUOTEPlease note that your Serv ice Requ est Number 2-33155250 has been
upda ted.
Hi,
I use (play with) RT 3.8.7.
We installed several RT instances for different teams. Each (big)
team has its own RT instance because each one has different processes,
and managing all of them in the same instance would be a real big
mess. So everything is fine in each instance, but sometimes
Juan
We re-set the owner of a ticket when it moves to another Queue. This is
what we use:
Condition: On Queue Change
#
# Custom action preparation code:
Luis,
I had trouble awhile back with Custom Field values not being set at all
during the execution of a scrip, while all other changes took place
correctly. The cause turned out to be that I had set the stage in the
scrips to TransactionCreate instead of TransactionBatch. Try that.
Remember,
Thanks guys!
Ken,
I'm not that expert creating scrips, but I do understand the scrip below but
I don't know how to edit it to set the values that I need. How to I get the
values from the queue moving to and apply it to the ticket.
Thanks
On Wed, Dec 16, 2009 at 1:08 PM, Ken Crocker
Juan,
I don't understand your question. Edit what? If you have the data you
want to put into the ticket (and I assume you do or you can get it) then
just put the data into the filed the ticket uses, like this:
## Turns into -mm-dd format for date conversion by RT::Date
my $trans =
I made these changes to RT_SiteConfig.pm for proxy:
Set($WebBaseURL , http://rt.doodah.edu;);
Set($WebPath, http://portal.doodah.edu/rt;);
Set($WebImagesURL , $WebPath . /NoAuth/images/);
RT screens display as expected. However subject situation occurs.
On Wed, Dec 16, 2009 at 04:45:00PM -0500, boxy...@gmail.com wrote:
I made these changes to RT_SiteConfig.pm for proxy:
Set($WebBaseURL , http://rt.doodah.edu;);
Set($WebPath, http://portal.doodah.edu/rt;);
WebPath is not an absolute URL.
If you want to serve RT from
Disregarding the RTFM remark, I thought that this would be the way to
implement RT behind a proxy, for I can see in the page source the HTML
statements redirecting to the URL of the proxy.
So, my question should be, What is the correct way to implement RT to
run behind a proxy server?
If
Kevin, I apologize to you and others on the list for my crass comment.
I misundersood. Indeed, I see that you were trying to help and that
RT_Config.pm held the answer. Thanks for your help. -Mike
On Wed, Dec 16, 2009 at 5:35 PM, boxy...@gmail.com wrote:
Disregarding the RTFM remark, I
Hi
I am able to create html templates. But using web interface If I reply to any
ticket, mails sending only in a plain text format. FCK editor giving me an
option to add hyperlink but when RT send mails, message body is sending only as
plain text.
-Praveen-
Date: Tue, 15 Dec 2009 09:38:54
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