Todd
You may find that you need to add modify ticket either at user or group level
Simon
-Original Message-
From: Todd Herr [mailto:t...@theherrs.net]
Sent: 17 February 2010 00:43
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Vexed by Permission Denied
or maybe I just
Ulf
Stupid question did you upgrade the database?
Simon
-Original Message-
From: Ulf Zimmermann [mailto:u...@openlane.com]
Sent: 17 February 2010 02:22
To: 'rt-users@lists.bestpractical.com'
Subject: [rt-users] Problems after upgrade
I am looking at upgrading a 6 year old
Hi all,
We have a running RT + RTFM 3.0.10 on redhat with mysql db
We installed the new RT version 3.8.4 on ubunto 9.10 following the
steps:
http://wiki.bestpractical.com/view/HowToInstallRequest-Tracker3.8OnUbunt
o9.10
and RTFM 2.4.2
RT_SiteConfig was updated, RT_Config has been left untouched as
recommended. Apache has been restarted several times.
This only affects a few users. For everyone else RT works just fine and all
links are generated correctly. And for those few users it is only the
tickets displayed after
On 02/17/2010 04:17 AM, Simon Dray wrote:
Todd
You may find that you need to add modify ticket either at user or group level
Thanks, Simon.
I'll give that a whirl and do some more digging to see if I can determine a
pattern to the behavior, which occurs on email replies to tickets (i.e.,
On Fri, Feb 12, 2010 at 06:23:58AM -0800, david_st...@mcafee.com wrote:
Our Requestors and Cc people receive separate emails when Correspondence
is added to a Ticket.
This leads to confusion, where the Cc person thinks the original requestor
was not included so
they Reply again
On Tue, Feb 16, 2010 at 10:35:02AM -0800, Michael Neuschafer wrote:
Anybody know how to make new tickets automatically set Status to Open on
creation of ticket?
Is there a callback or extension that can do this?
Sounds like a simple scrip, you already have all the actions and
conditions
On Tue, Feb 16, 2010 at 11:51:31AM -0500, Ed Santora wrote:
Hello,
I recently moved our RT instance from a base hostname to a subdirectory
(i.e. from http://www.example.com/ to http://www.example.com/rt/)
Myself and a few users have updated our SavedSearches to account for that
change
On Wed, Feb 17, 2010 at 10:33:56AM +0100, Valter Lelli wrote:
Hi all,
We have a running RT + RTFM 3.0.10 on redhat with mysql db
We installed the new RT version 3.8.4 on ubunto 9.10 following the steps:
Hello Mailinglist,
I have an RT and RTIR setup which works (after lots of struggles with the
rights system) nicely.
The only big issue I have is that the Delegation-System does not seem to work,
i googled and searched the WIKI (not much information there) and I found a
thread in the
Many folks at our University use IE as part of their jobs because our
ERP vendor (Oracle's PeopleSoft) requires it.
As folks have upgraded to IE8 we are getting calls that Comments are
being truncated without notification for those adding them via IE8
browser.
Has anyone else seen this
On Wed 17.Feb'10 at 11:22:32 -0500, Joe Kirby wrote:
Many folks at our University use IE as part of their jobs because our
ERP vendor (Oracle's PeopleSoft) requires it.
As folks have upgraded to IE8 we are getting calls that Comments are
being truncated without notification for those
I am hoping to use your recommendation as reason to upgrade before
Summer 2010
Thanks for the prompt response
Joe
On Feb 17, 2010, at 11:39 AM, Jesse Vincent wrote:
On Wed 17.Feb'10 at 11:22:32 -0500, Joe Kirby wrote:
Many folks at our University use IE as part of their jobs because our
I resolved my situation -- see inlines below (hoping this will help
out others):
The right that needs to be added is ShowArticle for Privileged (in
the Global Group Rights)
-Behzad
On Feb 16, 2010, at 4:14 PM, Behzad Mahini wrote:
B) ACL settings for my RTFM
Yes, upgrade to 3.7.97, then the conversion to UTF8, then continued to 3.8.7.
-Original Message-
From: Simon Dray [mailto:simon.d...@antplc.com]
Sent: Wednesday, February 17, 2010 1:19 AM
To: Ulf Zimmermann; 'rt-users@lists.bestpractical.com'
Subject: RE: [rt-users] Problems after
I upgraded from RT 3.8.4 to 3.8.7.
I compiled as per the readme doc and then ran make upgrade.
I ran the db scripts.
I cleaned out the sessions table.
Everyone is now stuck in a cycle of continuous login pages on every
click within RT.
Kevin W. Gagel
Network Administrator
Local 5448
My blog:
Hi Kevin,
I have a dumb question, Have you had your users clear their cache/cookies? I
remember I had a similar problem on a recent upgrade, and a having the users
clear their cache seemed to fix the problem.
Also, do you have any log excerpts that you can share with us?
Thanks,
Bill
On Wed,
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To list,
I have been testing our 3.8.7 session and all looks well, with the
exception of creating tickets via email.
I can create tickets fine via the WebUI, but emails gives no joy. I get
this email back:
RT could not load a valid user, and RT's configuration does not allow
for the creation
Hi!
I had same kind of problems when I took 'MailPlugins' in use. I made my own
plugin and as long as plugin didn't return 'RT::CurrentUser' object, I got
that error.
On Wednesday, 17. Februaryta 2010 23:17:32 Ken Crocker wrote:
To list,
I have been testing our 3.8.7 session and all looks
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