Re: [rt-users] Vexed by Permission Denied
Todd You may find that you need to add modify ticket either at user or group level Simon -Original Message- From: Todd Herr [mailto:t...@theherrs.net] Sent: 17 February 2010 00:43 To: rt-users@lists.bestpractical.com Subject: [rt-users] Vexed by Permission Denied or maybe I just need a clue by four with regard to rights. Since migrating from 3.6.0 to 3.8.6, we've been getting reports of people getting permission denied errors from time to time. I know this is a common problem, and I thought I'd taken steps to fix it, based on what I'd read, but today proved otherwise, so I'm going to throw myself on the the mercy of the list. We have two queues, call them A and B. Most tickets are created in A and stay in A for their entire lives; some get moved to B, and I sense it's only the ones in B that have the issue. For GLOBAL group rights, I have: o Everyone - CreateTicket, ReplyToTicket o Requestor - CreateTicket, ReplyToTicket o Cc - CreateTicket, ReplyToTicket For Queue A group rights, I have: o Everyone - CreateTicket, ReplyToTicket o Requestor - CreateTicket, ReplyToTicket For Queue B group rights, I have: o Everyone - CreateTicket, ReplyToTicket o Requestor - CreateTicket, ReplyToTicket Now, I notice that I don't have Cc setup for either queue, and I know that the most recent occurrence was for someone in the Cc group on a ticket in Queue B. I perceive, therefore, that I must also have: o Cc - CreateTicket, ReplyToTicket for both queues, correct? Also, is it necessary for me to add ModifyTicket to any of these (in case of a reply to a ticket that's been set to Resolved) or is ReplyToTicket enough? Finally, are there any permissions I'm missing? Thanks. -- Todd Herr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems after upgrade
Ulf Stupid question did you upgrade the database? Simon -Original Message- From: Ulf Zimmermann [mailto:u...@openlane.com] Sent: 17 February 2010 02:22 To: 'rt-users@lists.bestpractical.com' Subject: [rt-users] Problems after upgrade I am looking at upgrading a 6 year old installation of RT (3.2.2) to a more current version (3.8.7). Went through all the upgrade steps. After starting Apache I got the main page and login, which works. On the main page first thing I notice is that I get Predefined search My Requests not found. When I click on any queue I get RT::Ticket::TimeLeftAsString Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Elements/RT__Ticket/ColumnMap line 165) and if I click on a ticket owned by me from the main page, I get RT::Ticket::Merged Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Ticket/Elements/Bookmark line 61). Any suggestions how to debug this? Nothing in var/log/rt.log, nothing in the Apache error log. Ulf. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] How to import 3.0.10 data to 3.8.4
Hi all, We have a running RT + RTFM 3.0.10 on redhat with mysql db We installed the new RT version 3.8.4 on ubunto 9.10 following the steps: http://wiki.bestpractical.com/view/HowToInstallRequest-Tracker3.8OnUbunt o9.10 and RTFM 2.4.2 http://blog.bestpractical.com/2009/06/rtfm-242-now-available.html Is there a scritp to import the 3.0.10 mysql dump to 3.8.4 or a document to follow ? Thanks in advance for any help and suggestion, Valter ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT-Users Digest, Vol 71, Issue 39
RT_SiteConfig was updated, RT_Config has been left untouched as recommended. Apache has been restarted several times. This only affects a few users. For everyone else RT works just fine and all links are generated correctly. And for those few users it is only the tickets displayed after selecting a queue from QuickSearch that have the missing '/rt/' in the links. They get the correct links on their At a glance page or custom searches. Could it somehow be tied to a session in the database when they log in? -Ed --On February 16, 2010 7:14:51 PM -0500 rt-users-requ...@lists.bestpractical.com wrote: Message: 2 Date: Tue, 16 Feb 2010 09:16:02 -0800 From: Will Sani williams...@hotmail.com Subject: Re: [rt-users] QuickSearch has broken links for some users To: rt-users@lists.bestpractical.com Message-ID: blu126-ds74a937f2a5e52a614fd8fa1...@phx.gbl Content-Type: text/plain; charset=US-ASCII Have you corrected the URL in RT_Config and Site_Config? Have you bounced Apache yet? Will -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ed Santora Sent: Tuesday, February 16, 2010 8:52 AM To: rt-users@lists.bestpractical.com Subject: [rt-users] QuickSearch has broken links for some users Hello, I recently moved our RT instance from a base hostname to a subdirectory (i.e. from http://www.example.com/ to http://www.example.com/rt/) Myself and a few users have updated our SavedSearches to account for that change and it works fine. As does almost everything else. However, for some users, when they click the Queue link from the QuickSearch box all the tickets displayed have links without the ending /rt. This was a fresh install of the files, Mason cache has been cleared and the web server restarted. Only the database was carried over. This behavior is only seen with a handful of users. I am unable to figure out why the links are correct for some users and not others. Any ideas on where to start looking for the cause? -Ed ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Vexed by Permission Denied
On 02/17/2010 04:17 AM, Simon Dray wrote: Todd You may find that you need to add modify ticket either at user or group level Thanks, Simon. I'll give that a whirl and do some more digging to see if I can determine a pattern to the behavior, which occurs on email replies to tickets (i.e., closed vice open; requestor vice cc vice other, etc.) -- Todd Herr ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RT: To and Cc emails separate
On Fri, Feb 12, 2010 at 06:23:58AM -0800, david_st...@mcafee.com wrote: Our Requestors and Cc people receive separate emails when Correspondence is added to a Ticket. This leads to confusion, where the Cc person thinks the original requestor was not included so they Reply again and Cc the requestor. Is there some way, when Correspondence is added to a ticket, everyone receives the same email with all recipients listed? This sounds like you have separate On Correspond Notify Foo scrips and need to combine them. If you look at the Message-IDs of the two separate emails, you can tell which scrip generated them and work backwards to see what two scrips need to be combined. -kevin pgpaUF2S71Be2.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Creating Ticket sets Status to Open
On Tue, Feb 16, 2010 at 10:35:02AM -0800, Michael Neuschafer wrote: Anybody know how to make new tickets automatically set Status to Open on creation of ticket? Is there a callback or extension that can do this? Sounds like a simple scrip, you already have all the actions and conditions you need available in the scrip admin ui. -kevin pgpTO41OG2a4K.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] QuickSearch has broken links for some users
On Tue, Feb 16, 2010 at 11:51:31AM -0500, Ed Santora wrote: Hello, I recently moved our RT instance from a base hostname to a subdirectory (i.e. from http://www.example.com/ to http://www.example.com/rt/) Myself and a few users have updated our SavedSearches to account for that change and it works fine. As does almost everything else. However, for some users, when they click the Queue link from the QuickSearch box all the tickets displayed have links without the ending /rt. This was a fresh install of the files, Mason cache has been cleared and the web server restarted. Only the database was carried over. This behavior is only seen with a handful of users. I am unable to figure out why the links are correct for some users and not others. Any ideas on where to start looking for the cause? Check if these users have a custom Format under Preferences - Search options with id or Name and an invalid Link item -kevin pgp9IW0hzDv9D.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] How to import 3.0.10 data to 3.8.4
On Wed, Feb 17, 2010 at 10:33:56AM +0100, Valter Lelli wrote: Hi all, We have a running RT + RTFM 3.0.10 on redhat with mysql db We installed the new RT version 3.8.4 on ubunto 9.10 following the steps: [1]http://wiki.bestpractical.com/view/HowToInstallRequest-Tracker3.8OnUbunto9.10 and RTFM 2.4.2 http://blog.bestpractical.com/2009/06/rtfm-242-now-available.html Is there a scritp to import the 3.0.10 mysql dump to 3.8.4 or a document to follow ? Sounds like you want to read through the steps in UPGRADING and UPGRADING.mysql. You can dump and import your db onto your 3.8.4 server and then upgrade the database. -kevin pgpnIPKaxMRM6.pgp Description: PGP signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Delegation Issues
Hello Mailinglist, I have an RT and RTIR setup which works (after lots of struggles with the rights system) nicely. The only big issue I have is that the Delegation-System does not seem to work, i googled and searched the WIKI (not much information there) and I found a thread in the mailinglists where developers asked about the usefullness of the Delegation feature, if someone uses ist and they said if nobody stands up for it, they want to get rid of it. So, I hope it has not been abondend? The Problems i experience: I have setup all rights in recursive groups, theres: Team |- DutyTeam | |- DutyTeam X | |- DutyTeam Y | |- DutyTeam ... |- RT Group 1 |- RT Group 2 |- RT Group 3 Each group has different rights and Team has rights for everyone (like DelegateRights, AdministerPersonalGroups, etc.). I can create personel groups and I can administrate them, put members in, etc. BUT the delegation TAB does not show me any rights to delegate. Now if I log in as root, I see some rights, but only a few and they seem to do not make any sense to me, see also these images: root, personal group test, strange rights to delegate: http://www.ubuntu- pics.de/bild/41691/delegate_rights___vimperator_001_2264Yk.png user, personal group raimund2, nothing at all: http://www.ubuntu- pics.de/bild/41693/delegate_rights___vimperator_004_thumb_4Cg998.png Here you can see the group raimund2 exists and has members, etc: http://www.ubuntu- pics.de/bild/41695/editing_membership_for_personal_group_raimund2___vimperator_003_6M3Kn7.png So, is the delegation system working? Does it eventually only work with direct associated rights (which I can not believe ...)? Somehow I really would like to stirup some conversation about this because I find a delegation system very useful. But even if it would work with the personal groups as it seems to be implemented could it not be somehow easier? I realize that the system now is one of flexibility, could there not be a possibility to just say (additional to the implementation now) delegate to these people/groups my rights. As this would be sufficient nearly 95% of the time my clients need to do delegations (basically, for illness, vacation and part-time helpers). Best regards -- Raimund Sacherer - RunSolutions Open Source It Consulting - Email: r...@runsolutions.com Parc Bit - Centro Empresarial Son Espanyol Edificio Estel - Local 3D 07121 - Palma de Mallorca Baleares -- Raimund Sacherer - RunSolutions Open Source It Consulting - Email: r...@runsolutions.com Parc Bit - Centro Empresarial Son Espanyol Edificio Estel - Local 3D 07121 - Palma de Mallorca Baleares ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] IE8 issues fro Comments
Many folks at our University use IE as part of their jobs because our ERP vendor (Oracle's PeopleSoft) requires it. As folks have upgraded to IE8 we are getting calls that Comments are being truncated without notification for those adding them via IE8 browser. Has anyone else seen this issue or have an idea of a setting I can adjust in either RT or IE8. They have already tried the compatibility option within IE8 with no success. We are on Rt version 3.8.2 Thanks in advance Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/oit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] IE8 issues fro Comments
On Wed 17.Feb'10 at 11:22:32 -0500, Joe Kirby wrote: Many folks at our University use IE as part of their jobs because our ERP vendor (Oracle's PeopleSoft) requires it. As folks have upgraded to IE8 we are getting calls that Comments are being truncated without notification for those adding them via IE8 browser. Has anyone else seen this issue or have an idea of a setting I can adjust in either RT or IE8. They have already tried the compatibility option within IE8 with no success. We are on Rt version 3.8.2 We've made a number of improvements since 3.8.2. Can you please upgrade to 3.8.7 and see if that fixes it? signature.asc Description: Digital signature ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] IE8 issues fro Comments
I am hoping to use your recommendation as reason to upgrade before Summer 2010 Thanks for the prompt response Joe On Feb 17, 2010, at 11:39 AM, Jesse Vincent wrote: On Wed 17.Feb'10 at 11:22:32 -0500, Joe Kirby wrote: Many folks at our University use IE as part of their jobs because our ERP vendor (Oracle's PeopleSoft) requires it. As folks have upgraded to IE8 we are getting calls that Comments are being truncated without notification for those adding them via IE8 browser. Has anyone else seen this issue or have an idea of a setting I can adjust in either RT or IE8. They have already tried the compatibility option within IE8 with no success. We are on Rt version 3.8.2 We've made a number of improvements since 3.8.2. Can you please upgrade to 3.8.7 and see if that fixes it? ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] RTFM Link Could not be Created - Regular users can't Create Articles
I resolved my situation -- see inlines below (hoping this will help out others): The right that needs to be added is ShowArticle for Privileged (in the Global Group Rights) -Behzad On Feb 16, 2010, at 4:14 PM, Behzad Mahini wrote: B) ACL settings for my RTFM - 3) Global Group RTFM Rights System Groups - Rights --- - EveryoneNo rights granted UnprivilegedShowArticle Privileged SeeClass Show Article User DefinedNo rights granted groups ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Problems after upgrade
Yes, upgrade to 3.7.97, then the conversion to UTF8, then continued to 3.8.7. -Original Message- From: Simon Dray [mailto:simon.d...@antplc.com] Sent: Wednesday, February 17, 2010 1:19 AM To: Ulf Zimmermann; 'rt-users@lists.bestpractical.com' Subject: RE: [rt-users] Problems after upgrade Ulf Stupid question did you upgrade the database? Simon -Original Message- From: Ulf Zimmermann [mailto:u...@openlane.com] Sent: 17 February 2010 02:22 To: 'rt-users@lists.bestpractical.com' Subject: [rt-users] Problems after upgrade I am looking at upgrading a 6 year old installation of RT (3.2.2) to a more current version (3.8.7). Went through all the upgrade steps. After starting Apache I got the main page and login, which works. On the main page first thing I notice is that I get Predefined search My Requests not found. When I click on any queue I get RT::Ticket::TimeLeftAsString Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Elements/RT__Ticket/ColumnMap line 165) and if I click on a ticket owned by me from the main page, I get RT::Ticket::Merged Unimplemented in HTML::Mason::Commands. (/home/rt/share/html/Ticket/Elements/Bookmark line 61). Any suggestions how to debug this? Nothing in var/log/rt.log, nothing in the Apache error log. Ulf. ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] Upgraded and now having to login on every link in RT
I upgraded from RT 3.8.4 to 3.8.7. I compiled as per the readme doc and then ran make upgrade. I ran the db scripts. I cleaned out the sessions table. Everyone is now stuck in a cycle of continuous login pages on every click within RT. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- The College of New Caledonia Visit us at http://www.cnc.bc.ca Virus scanning is done on all incoming and outgoing email. Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgraded and now having to login on every link in RT
Hi Kevin, I have a dumb question, Have you had your users clear their cache/cookies? I remember I had a similar problem on a recent upgrade, and a having the users clear their cache seemed to fix the problem. Also, do you have any log excerpts that you can share with us? Thanks, Bill On Wed, Feb 17, 2010 at 11:30, Kevin Gagel ga...@cnc.bc.ca wrote: I upgraded from RT 3.8.4 to 3.8.7. I compiled as per the readme doc and then ran make upgrade. I ran the db scripts. I cleaned out the sessions table. Everyone is now stuck in a cycle of continuous login pages on every click within RT. Kevin W. Gagel Network Administrator Local 5448 My blog: http://mail.cnc.bc.ca/blogs/gagel My shared files: http://mail.cnc.bc.ca/users/gagel --- The College of New Caledonia Visit us at http://www.cnc.bc.ca Virus scanning is done on all incoming and outgoing email. Anti-spam information for CNC can be found at http://gateway.cnc.bc.ca --- ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com -- Bill Graboyes On Assignment At: Toyota Motor Sales, USA, Inc. Consumer Portal Delivery Office: (310) 468-6754 Cell: (714) 515-8312 ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
Re: [rt-users] Upgraded and now having to login on every link in RT
___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com 2010 RT Training Sessions! San Francisco, CA, USA - Feb 22 23 Dublin, Ireland - Mar 15 16 Boston, MA, USA - April 5 6 Washington DC, USA - Oct 25 26 Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
[rt-users] RT problem with ticket creation via email
To list,
I have been testing our 3.8.7 session and all looks well, with the
exception of creating tickets via email.
I can create tickets fine via the WebUI, but emails gives no joy. I get
this email back:
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email (kfcroc...@lbl.gov).
You might need to grant 'Everyone' the right 'CreateTicket' for the
queue Test.
I have, of course, applied the CreateTicket right to everyone for the Queue
Test. Still no joy.
I am thinking that since the email gets to RT, it is probably a filter of some
sort in our Config settings.
We are using the ExternalAuth extension and ourLDAP filters work fine
with signing onto the WebUI and using the system in ALL of it's aspects.
These are our LDAP settings:
'My_LDAP' = {'type' = 'ldap',
'server' = '.xxx.xxx',# x'd out for this email
'user' = '',
'pass' = '',
'base' = 'ou=people,o=Company Name,c=us',
'filter' =
'((|(xxxEmpStat=Staff)(xxxEmpStat=Guest))(|(xxxpan=XX*)))',
'd_filter' = '(!(|(xxxEmpStat=Staff)(xxxEmpStat=Guest)))',
'tls' = 1,
'net_ldap_args' = [version = 3 ],
'attr_match_list' = ['Name',
'EmailAddress',
'RealName',
'uid',
],
'attr_map' = { 'Name'= 'uid',
'EmailAddress'= 'mail',
'Organization'= 'o',
'RealName'= 'cn',
'ExternalAuthId' = 'uid',
'Gecos' = 'uid',
'WorkPhone' = 'telephoneNumber',
'Address1'= 'xxxMailStop',
'Address2'=
'postalAddress', }
}
}
These are some other settings that I think /*MIGHT*/ apply:
Set($TruncateLongAttachments, 1);
Set($LookupSenderInExternalDatabase, 1);# not actually functional
-alinc
Set($SenderMustExistInExternalDatabase, 1);
Set($ValidateUserEmailAddresses, 1);
Set($SendmailPath, /usr/lib/sendmail);
Set($WebExternalAuto , 0); # Do not create accounts based on REMOTE_USER
setting
Set($WebExternalAuthContinuous, 0); # prevent checking REMOTE_USER at
every page load
Any clues? Thanks.
Kenn
LBNL
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Re: [rt-users] RT problem with ticket creation via email
Hi!
I had same kind of problems when I took 'MailPlugins' in use. I made my own
plugin and as long as plugin didn't return 'RT::CurrentUser' object, I got
that error.
On Wednesday, 17. Februaryta 2010 23:17:32 Ken Crocker wrote:
To list,
I have been testing our 3.8.7 session and all looks well, with the
exception of creating tickets via email.
I can create tickets fine via the WebUI, but emails gives no joy. I get
this email back:
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for this email (kfcroc...@lbl.gov).
You might need to grant 'Everyone' the right 'CreateTicket' for the
queue Test.
I have, of course, applied the CreateTicket right to everyone for the
Queue Test. Still no joy.
I am thinking that since the email gets to RT, it is probably a filter of
some sort in our Config settings.
We are using the ExternalAuth extension and ourLDAP filters work fine
with signing onto the WebUI and using the system in ALL of it's aspects.
These are our LDAP settings:
'My_LDAP' = {'type' = 'ldap',
'server' = '.xxx.xxx',# x'd out for this email
'user' = '',
'pass' = '',
'base' = 'ou=people,o=Company Name,c=us',
'filter' =
'((|(xxxEmpStat=Staff)(xxxEmpStat=Guest))(|(xxxpan=XX*)))',
'd_filter' = '(!(|(xxxEmpStat=Staff)(xxxEmpStat=Guest)))',
'tls' = 1,
'net_ldap_args' = [version = 3 ],
'attr_match_list' = ['Name',
'EmailAddress',
'RealName',
'uid',
],
'attr_map' = { 'Name'= 'uid',
'EmailAddress'= 'mail',
'Organization'= 'o',
'RealName'= 'cn',
'ExternalAuthId' = 'uid',
'Gecos' = 'uid',
'WorkPhone' = 'telephoneNumber',
'Address1'= 'xxxMailStop',
'Address2'=
'postalAddress', }
}
}
These are some other settings that I think /*MIGHT*/ apply:
Set($TruncateLongAttachments, 1);
Set($LookupSenderInExternalDatabase, 1);# not actually functional
-alinc
Set($SenderMustExistInExternalDatabase, 1);
Set($ValidateUserEmailAddresses, 1);
Set($SendmailPath, /usr/lib/sendmail);
Set($WebExternalAuto , 0); # Do not create accounts based on REMOTE_USER
setting
Set($WebExternalAuthContinuous, 0); # prevent checking REMOTE_USER at
every page load
Any clues? Thanks.
Kenn
LBNL
--
JJussi
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