Max Bern wrote:
I think the reason why the 'make' commands do not work to install
3.8.8 is that CentOS doesn't use that command. The big problem here is
that we are trying to install RT on a remote CentOS box with only the
terminal to work with. We have been trying to install RT on this box
fo
So I never enter this while loop. If I run a script outside of RT it works
my $custom_fields = $queue->TicketCustomFields;
while ( my $cf = $custom_fields->Next ) {
$RT::Logger->error( "HORRAY" );
my %tmp = _ParseAdditiveCommand( \%cmds, 0, "CustomField{".
$cf->Nam
32bit systems cannot address more than 4GB memory so go with 64bit so you don't
find yourself needing to reinstall the O.S in a year or 2 because you need more
RAM. IMHO of course.
Regards
Ronald
Sent via my BlackBerry from Vodacom - let your email find you!
-Original Message-
From:
I'm about to build a new RT3, latest greatest 3.8.8. My plan is to use CentOS
5.4. Is there any advantage (disadvantage?) to using 64bit OS? I can use
32bit or 64bit, but want to use whatever would be best and/or least problematic.
Thanks!
If life gives you lemons, keep them-- because hey..
I think the reason why the 'make' commands do not work to install 3.8.8 is that
CentOS doesn't use that command. The big problem here is that we are trying to
install RT on a remote CentOS box with only the terminal to work with. We have
been trying to install RT on this box for the entire week,
Just to give you a help with the permissions - using that tool, as far as I'm
aware, uses the user/password and database details as per the
/opt/rt3/etc/RT_SiteConfig.pm file (though I'm writing this from memory from
when I last installed), you might wish to double check the information in that
On 07/22/2010 05:05 PM, Max Bern wrote:
How do I keep replies on the list? and the 'make initialize-database'
command doesn't work with CentOS, which is what our instance of RT is
installed upon, I thought I had said that in the original post but
apparently not. We followed the CentOS install ins
I wiped the database as per Thomas Sibley's advice, but now I can't figure out
how to make it again, we have gone through the entire installation process and
the part:
rt-setup-database --action init
returns an error saying that we are denied. I have full root priviledges. Do I
have to do som
So i've done some debug in TakeAction.pm and it seems that
custom_fields is empty because I never see the ACTIONCF2 log
any leads at to debugging $queue->TicketCustomFields; ?
# Canonicalize custom fields
my $custom_fields = $queue->TicketCustomFields;
$RT::Logger->info( "ACTIONC
Please make sure to keep replies on the list. Thanks.
On 07/22/2010 04:44 PM, Max Bern wrote:
$ /usr/sbin/rt-setup-database --action init
is this the step you were talking about? we just tried it and it failed because
r...@localhost is denied entry.
No. The step I'm talking about is runnin
On 07/22/2010 04:37 PM, Max Bern wrote:
After checking the MySQL databases, we discovered the the user database
was empty, no superuser, no nothing. How can we manually add the
root/password superuser to the MySQL table so that we can log into the
system?
It sounds like the "make initdb" step d
Hello again, I think I found the problem with logging in to the web portal, but
I do not know how to fix it. We tried the default root/password credentials and
every other permutation with the database user/password created in
RT_SiteConfig.pm, but we still couldn't log in. After checking the My
Hi, I am new to RT and have configured my first install. I am using CentOS
5.5 and RT 3.8.8
Request tracker work great, and I have everything configured. I seem to be
running into one issue which is very easy to repro. If I click a on a few
things at once in RT it will hang for a few seconds
On Thu, Jul 22, 2010 at 03:32:13PM -0400, Mike Johnson wrote:
> Hi everyone,
>
> I just want to make sure i'm understanding the wiki properly...
>
> If I want to make sure RT doesn't create tickets using the following email
> addresses,
>
> helpd...@here.ca
> myhelpd...@here.ca
> helpd...@there.
Hi everyone,
I just want to make sure i'm understanding the wiki properly...
If I want to make sure RT doesn't create tickets using the following email
addresses,
helpd...@here.ca
myhelpd...@here.ca
helpd...@there.ca
myhelpd...@there.ca
My config file setting should look like this,
Set($RTAddr
Hi, I've got the following according to RT..Configuration..Tools..System
Configuration
RT v3.4.6;
RT::FM v2.2.1;
RT::Interface::Email v2;
RTx::AssetTracker v0.0.0;
And I want to upgrade to RT v3.8.8 and the latest version of RTFM and
RTx::AssetTracker. What's the sequence of steps I nee
http://wiki.bestpractical.com/view/RecoverRootPassword
This is what I did when I was too lazy to search for what RT's root password
default is when you do a fresh install...
worked like a charm.
On Thu, Jul 22, 2010 at 2:01 PM, Max Bern wrote:
> Hi all,
>
> We recently made a *working* RT ins
Hi all,
We recently made a *working* RT install on CentOS, everything is configured
properly and we can get to the localhost/rt3 logon page. That's where the
nightmares start. We have tried every user/password combination we can think
of,
but always cannot log in. root/password doesn't work, n
On Thu, Jul 22, 2010 at 09:52:14AM -0700, William Graboyes wrote:
> Hi Ken,
>
> I do not have the full hardware specs. It is a hosted RT system. The specs
> that I do have access to are as follows:
>
> Probably a dual core single CPU system, speed unknown
> 2gb of ram
> 80 gb hd space they are
Alan,
Mike's point is well-taken. You don't want and endless list of duplicate
tickets, which will happen if you don't follow Mike's point.
Kenn
LBNL
On Thu, Jul 22, 2010 at 8:41 AM, Mike Johnson wrote:
> Hi,
>
> Make sure you set RTAddresRegexp in your config if you are going to use
> ParseNe
> Thanks for the replies. The advise and suggestions worked. Now I'm having
> problems calling a Java jar from my scrip in RT. I've tried using the
> system and open functions, but have had no luck. Does anyone know of a way
> to call the Java jar from RT?
Seems like a really bad idea to me, bu
Hi,
Thanks for the replies. The advise and suggestions worked. Now I'm having
problems calling a Java jar from my scrip in RT. I've tried using the
system and open functions, but have had no luck. Does anyone know of a way
to call the Java jar from RT?
Thanks,
Greg Curiel
--
View this mess
Hi Ken,
I do not have the full hardware specs. It is a hosted RT system. The specs
that I do have access to are as follows:
Probably a dual core single CPU system, speed unknown
2gb of ram
80 gb hd space they are using md but I do not know the configuration
particulars.
I know it is not much h
Hi,
Make sure you set RTAddresRegexp in your config if you are going to use
ParseNewMessageForTicketCCs.
If you don't, terrible things can happen...
P.S. Kenneth, sorry for the reply to you specifically :P we just switched
email platforms and I wasn't paying attention to what I was doing :P
Tha
Thanks Peter - that did it. Seems like a largely undocumented
thing if it's only mentioned in an example query in the wiki.
Weird.
On 7/21/2010 3:13 PM, Peter Murfitt wrote:
Looks like "limit,100;" might be your answer?
rt-shredder --plugin "Tickets=query,Status = 'Deleted' AND LastUpdated< '
Mike,
First off, check to see how you've set $WebExternalAuto. I'm not sure how
that would affect LDAP if it was turned on.
Second, I'll assume you've set your "Plugins" appropriately to include
"RT::Authen::ExternalAuth".
Thirdly, you have to make sure certain LDAP parameters are consistent (ie
Alan,
To do this universally, you want to set the following configuration:
Set($ParseNewMessageForTicketCcs , 1);
To do it on a Queue-by-Queue basis, I added a scrip for that to the wiki for
both create's and on-going correspondence.
Kenn
LBNL
On Thu, Jul 22, 2010 at 12:54 AM, Kevin Falcone
wr
Hi everyone,
Where do I start debugging my setup??
I have CentOS5.5, RT3.8.8, ExternalAuth 0.8 attempting to connect to an
Active Drectory LDAP.
Everything loads fine(I get no errors from my config files). I've loaded
the ExternalAuth plugin, but when I attempt to login to the UI with an LDAP
u
On Wed, Jul 21, 2010 at 06:19:51PM -0700, William Graboyes wrote:
> Hi List,
>
> As an example of what I am talking about the query `select count(id) from
> Attachments;` The returned result is 174039, but it takes 39.1549 seconds
> to return that simple query. The Transactions table returns 34
Hi RT Users,
We've started experiencing degraded performance within RT over the
last few days and I am struggling to pin point where exactly the
problem is lying.
I suspect it might be MySQL, i've inserted a "show innodb status"
below if anyone could perhaps take a gander and read something out of
Hi Torben,
you should move your callback from
/usr/local/share/request-tracker3.8/html/Callbacks/Ticket/Elements/Tabs/Default
to
/usr/local/share/request-tracker3.8/html/Callbacks/MyCallbacks/Ticket/Elements/Tabs/Default
and replace MyCallbacks with a name of your choice.
Restart the webserver and
On Wed, Jul 21, 2010 at 11:22:48PM -0400, Jason A. Smith wrote:
> On Thu, 2010-07-22 at 12:42 +1000, Alan Deadman wrote:
> > Hi
> >
> > Most of my tickets are created via emails to the RT system. When this
> > happens, the CC's from the email are not automatically added as
> > Watchers.
> >
> > I
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