i am using the CommandByEmail.
the problem is when the helpdesk replies to emails it sends out the commands to
the requester.
i am trying to write some custom things to block those corresponds from going
to the requester. so if they someone closes a ticket via email the requester
will get the
Hi Chris,
There are no differences between the two servers both configurations in RT4
and apache2 are identical. The command /opt/rt4/sbin/rt-server --port
8080 works as expected and allows access to RT however
/opt/rt4/sbin/rt-server.fcgi --port 8080 will not start due to the error
listed
I am getting out of my ken with RT at this stage, so hopefully someone with
more knowledge will reply.
Do the servers have different hostnames? It may be RT is complaining about
$WebBaseURL
Are there any RT errors in /var/log/messages?
On Aug 17, 2011, at 5:54 AM, andrew waterson wrote:
Hi
Hi,
can't you have two different queues, one for each language, with its own
autoreply template ?
Raphaël MOUNEYRES
Gilbert Rebeiro gilb...@dido.ca
Envoyé par : rt-users-boun...@lists.bestpractical.com
16/08/2011 19:59
A
rt-users@lists.bestpractical.com
cc
Objet
[rt-users] Looking for an
On Tue, Aug 16, 2011 at 01:59:46PM -0400, Gilbert Rebeiro wrote:
Hi,
We have 2 email addresses (1 for english speaking clients and 1 for
french speaking clients) that receive ticket requests.
I was wondering if anyone can help with an example of a scrip that
would send a different
So I've been working on my first install of RT, and I'm getting very close, but
I seem to be stuck at this point. I'm attempting to install 4.0.1
Here was my configuration: (password is removed)
./configure --with-db-type=Pg --with-db-database=rt
--with-db-host=stdb3.vmstage
On Wed, Aug 17, 2011 at 07:11:51AM -0700, John Allman wrote:
weaken is only available with the XS version of Scalar::Util at
/root/hold/rt-4.0.1/sbin/../lib/RT/Interface/Web/Menu.pm line 57
You're using RH Scalar::Util? Try installing the CPAN version.
RT Training Sessions
On Wed, Aug 17, 2011 at 07:11:51AM -0700, John Allman wrote:
I did this `sed -n '/Set/s/^/# /p' RT_Config.pm RT_SiteConfig.pm` so
that I could get all
the possible options in my SiteConfig. Then uncommented the ones I wanted
to make sure were
correct. I've placed a copy of it
This seems to have been fixed by ditching the previous
effort to bring all but Tickets from our production
database to this development host.
http://www.mailinglistarchive.com/html/rt-users@lists.bestpractical.com/2011-06/msg00406.html
I will follow up to that thread with a warning to future
Thank you for your responses... I'm not much of a perl person so the CPAN
module thing is a little new to me. I've put in what I know from it below. As
far as I can tell it is using the CPAN module... is there somewhere I need to
look and see if something is conflicting?
This is what looks
Replying to my thread starter from a few months ago.
On 6/23/2011 11:32 AM, Jeff Blaine wrote:
If anyone has any clever advice as to how to about this,
I'd love to hear it.
RT 3.8.7 + security patches, PostgreSQL 8.1.23, RHEL5
We need to replicate our production RT instance's data
to a
Hi.
Parts of our company use Remedy and our branch uses RT3 as issue-trackers.
Now I have to check if a linking between Remedy and one or mor
RT3-Queues ist possible.
Perhaps via Mail like a mail-link between 2 Queues on different RT3
Installations.
Has someone done this before or any hints?
On 08/17/2011 10:51 AM, John Allman wrote:
Which is why I've commented out everything I'm not using. I'll be
able to tell what I've changed from stock by what isn't commented
out. Note the # in the sed command
I also recommend not doing this. The commented out stock values in your
siteconfig
That did it! It's installed and running great now, thanks!
But you've lost all of the documentation provided in RT_Config.pm
Actually the comments are still there. The command doesn't make any changes to
RT_Config.pm. what I did strips the comments out and puts the rest into
I also recommend not doing this. The commented out stock values in your
siteconfig will get out of sync with RT_Config.pm when we update defaults, add
new options, or remove old ones. You're setting yourself up for stock
values which don't match reality, all for the small convenience of not
Robert,
Have you tried creating two different resolve notification scrips? 1 for the
requestor (that uses a template with no content) and 1 for others that uses
a template with all the content? I'm not sure if that is what you wanted,
but it's a thought.
Kenn
LBNL
On Wed, Aug 17, 2011 at 1:34
Hi,
Well finally the client has agreed to use a second queue and simple
normal auto-reply template.
Thanks very much for your help.
I think multi-language support in templates would be useful these days.
Gilbert.
On 17/08/2011 9:35 AM, Emmanuel Lacour wrote:
On Tue, Aug 16, 2011 at
Horst,
We do something like that. We have a production job scheduler that runs day
and night. When a job abends or ends in error, we have it send an email to a
specific Queue, but different Queues for different sets of job. Each job has
an email address where it can send emails. That way, a GL
On Wed, Aug 17, 2011 at 12:44:30PM -0400, Gilbert Rebeiro wrote:
I think multi-language support in templates would be useful these days.
How do you handle a template sending mail to 4 people at the same time
(all CCs or all Requestors) all of who speak a different language?
There's some more
I'm happy to announce that RT 4.0.2 is now available.
http://download.bestpractical.com/pub/rt/release/rt-4.0.2.tar.gz
http://download.bestpractical.com/pub/rt/release/rt-4.0.2.tar.gz.sig
SHA1 sums
224892197ea64598ab9d5ee7dab90fa5723ddc05 rt-4.0.2.tar.gz
Well it is more that if a client is flagged as french the auto-responder
would be one in french.
If we were communicating with someone it would be a human making the
determination as to which language should be used, if there were 4
people etc.
I would see enabling languages (fr, es, etc)
ok so I created a new queue called fr
I will do a simple autoreply that is bound to this queue.
I used the condition
my $Ticket = $self-TicketObj;
my $Transaction = $self-TransactionObj;
if ( ($Transaction - Type eq 'Create')
!($Ticket-QueueObj-Name eq 'fr' ) )
{ return (1); }
else
{return
Ok, Ruslan.
Now I edited my RT_SiteConfig.pm to that:
# LOGGING:
Set($LogToSyslog, 'debug');
Set(@LogToSyslogConf,
ident = 'RTTEST',
facility = 'local0',
socket = [{type = 'udp', host = 'localhost', port = 514 }],
);
Set($LogToSTDERR,
On Wed, Aug 17, 2011 at 10:43 PM, Wagner Pereira wpere...@pop-sp.rnp.br wrote:
Ok, Ruslan.
Now I edited my RT_SiteConfig.pm to that:
# LOGGING:
Set($LogToSyslog, 'debug');
Set(@LogToSyslogConf,
ident = 'RTTEST',
facility = 'local0',
On Wed, Aug 17, 2011 at 10:08 PM, Gilbert Rebeiro gilb...@dido.ca wrote:
ok so I created a new queue called fr
I will do a simple autoreply that is bound to this queue.
I used the condition
my $Ticket = $self-TicketObj;
my $Transaction = $self-TransactionObj;
if ( ($Transaction - Type eq
Hi,
Instead of customizing conditions you should probably take a look into
templates. Each template that inserts Content of a message into
outgoing email has { $Transaction-Content } block. You can change
content in that block. In your case I think you want to delete
commands from the content.
Hi,
Yes so all do speak all the languages that we support.
I was able to override the auto-reply by deleteing the global scrip and
creating a scrip per queue so that is good.
I created a scrip to move the ticket from my fr queue to the General queue.
Condition: On Create
Action: User
I have an approval mechanism set up and working nicely. Users are now
asking me how they can delegate their approval authority - Can someone
show me how to do it.
Thanks
Naweed
-
The information contained in this e-mail message is intended only
for
Does anyone know if Asset Tracker will work with Request Tracker 4? I tried
the install and it seemed to run correctly, but it doesn't look like
anything has been added to RequestTracker. I verified that the installation
added to the plugins directory and added the db tables. I do have
Jim,
I haven't had a chance to commit the updates. If you want I can send
you a tar file with the updated files and in return you can help
pinpoint any problems.
Agree?
-Todd
On Wed, Aug 17, 2011 at 5:36 PM, Jim Lesinski jim.lesin...@gmail.com wrote:
Does anyone know if Asset Tracker will
Hi Todd,
That would be perfect. We're looking at implementing RT right now so I can't
say we'd be the best test case, but I'll certainly provide feedback where
ever I can.
Thanks so much!
Jim
On Wed, Aug 17, 2011 at 5:38 PM, Todd Chapman t...@chaka.net wrote:
Jim,
I haven't had a chance to
On Wed, Aug 17, 2011 at 8:01 AM, Jeff Blaine jbla...@kickflop.net wrote:
Replying to my thread starter from a few months ago.
On 6/23/2011 11:32 AM, Jeff Blaine wrote:
If anyone has any clever advice as to how to about this,
I'd love to hear it.
RT 3.8.7 + security patches, PostgreSQL
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